Sonesta ES Suites New Orleans Convention Center

Hotels
Sonesta ES Suites
8.2 (2904 reviews)
345 Saint Joseph Street , New Orleans , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Location convenience
Good breakfast
Cons:
Dirty rooms
Rude service on occasion
Outdated facilities

Categories

Cleanliness
7.03
Several comments indicated dirty rooms and musty smells, negatively impacting cleanliness.
Service
9
Generally friendly staff, although some reports of poor attitudes from certain employees.
Location
9.54
The location received positive mentions, particularly its convenience.
Room Quality
7.49
Reports of outdated decor, carpet smells, and issues with plumbing affected room quality.
Amenities
8.02
Amenities such as breakfast and basketball/tennis courts mentioned positively, but overall satisfaction lower.
Value for Money
6.98
Comments on high pricing for the perceived low quality suggest poor value for money.
Food and Beverage
9.53
Breakfast was generally well-regarded with no negative feedback.
Overall Experience
8
Overall experiences varied, with some factors detracting from an otherwise decent stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 19:44

Property Description

Luxurious Amenities
Sonesta ES Suites New Orleans Convention Center offers a range of upscale amenities including a tennis court, fitness centre, and barbecue facilities. Guests can also enjoy the outdoor pool and 24-hour front desk service for added convenience.

Comfortable Accommodations
The hotel's units feature modern furnishings with a seating area, flat-screen TV, and some rooms even come with a fully equipped kitchen. Each room includes a private bathroom with complimentary toiletries and a hair dryer for a comfortable stay.

Convenient Location
Located in the vibrant Arts-Warehouse District, the hotel is just a short distance from popular attractions like the Morial Convention Center and Bourbon Street. With Caesars Superdome and the airport nearby, Sonesta ES Suites offers both leisure and business travelers a prime location to explore the city.

Experience luxury and convenience at Sonesta ES Suites New Orleans Convention Center.

Important information:

- Sonesta Hotels are now allowing pets. When traveling with pets, please note that an extra charge of $75 for stays up to 7 nights; $150 for all longer stays. A maximum of 2 dogs per room is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Location

Property Accessibility

Total Disability Score: 7.14
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 2904 reviews
Cleanliness: 7.03
Service: 9
Location: 9.54
Room Quality: 7.49
Amenities: 8.02
Value for Money: 6.98
Food and Beverage: 9.53
Overall Experience: 8
M
Marchal couple gp
9
2026-09-12 via Nuitee
Z
Zyeta couple us
10
2026-09-12 via Nuitee
P
Potocha solo_traveller us
8
2026-09-12 via Nuitee
C
Clifton E solo_traveller us
8
Pros:

The staff was as friendly as they could be. My wife's 1st time out of Alabama. Every time we asked for directions, a place to eat, the staff was very helpful and kind. Thank you for a wonderful stay.

Cons:

The beds were extremely hard and difficult to sleep for my wife.

2026-09-11 via Nuitee
A
Anna family_with_children us
6
Pros:

Pokój był obszerny i wygodny. Śniadanie było dobre

Cons:

Parking nie jest przy hotelu i trzeba płacić odzielnie za parking

2026-09-11 via Nuitee
T
Tallia couple us
10
2026-09-10 via Nuitee
K
Kaylie couple us
2
Not good experience
Pros:

The staffs are really nice.

Cons:

The rooms are not that good. We stay for 3 nights but Wifi is turned off in the room for the last 2 nights, keep calling to fix but nobody wants to fix it. If we need wifi, we have to go near lobby. Everytime we use toilet, we have to open the back and let water refill 3 times before it can be flushed. A little far from French quarter, surrounding all by One-way road so it's little hard to get in and out. Overall, maybe we don't have good experiences ourself.

2026-09-10 via Nuitee
K
Karess couple us
5
Pros:

The location was ok

Cons:

The beds were so uncomfortable.

2026-09-10 via Nuitee
G
Gregory couple us
10
The staff was so helpful and friendly
Pros:

Good location

2026-09-10 via Nuitee
T
Tony couple us
10
2026-09-09 via Nuitee
M
Melleka solo_traveller us
10
2026-09-09 via Nuitee
N
Nikita Zavetnyi solo_traveller us
10
2026-09-09 via Nuitee
J
Joshua couple us
10
No words everything great
Pros:

Everything

Cons:

Everything

2026-09-09 via Nuitee
L
lashawn couple us
10
Will b bac very very soon . I love Sonesta ES Suites ♥️
Pros:

Beautiful building plants clean rooms just no ice but love the whole building. Comin bac again I promise . Very nice workers so awesome .

Cons:

Longer breakfast times . Better selection of snacks. Room service wud b really good .

2026-09-08 via Nuitee
J
Jordan solo_traveller us
10
Pros:

The room was the perfect size for me. And I love the pool

Cons:

Breakfast could have grits

2026-09-08 via Nuitee
C
Carolina family_with_children us
7
Para el precio me parecio poca calidad no fueron jamas a limpiar cada dia la habitacion
Pros:

Desayuno

Cons:

El sofa cama estaba dañado

2026-09-08 via Nuitee
N
Natalia couple us
7
A little bit further away from the hustle and bustle.
Pros:

Location was ok, close enough to the French quarter, two street cars lines are within 4-5 blocks away. Safe, clean area. Our one bedroom suite was good size and very comfortable. We didn’t use breakfast or pool, so no options there.

Cons:

We had room facing the Main Street and it was super noisy. Didn’t want to bother with moving the rooms, used noise machine, just be aware. Offered Valet parking is super expensive, my SUV would have cost 68$, there was paid parking just down the block, 22$ per day, paid by phone. Other than that it was good 4 days in NOLA.

2026-09-08 via Nuitee
A
Angela family_with_children us
9
Cons:

Parking costs too much. Shouldn’t have to pay for parking.

2026-09-08 via Nuitee
Y
ya dig solo_traveller us
10
Pros:

Rooms clean everybody that works there was very friendly and helpful made sure the stay was pleasant thanks

Cons:

No guest parking valet was a little pricey

2026-09-08 via Nuitee
S
Sai Yashwanth family_with_children us
4
2026-09-08 via Nuitee