Sonesta ES Suites New Orleans Convention Center

Hotels
•
Sonesta Hotels
8.2 (2679 reviews)
345 Saint Joseph Street , New Orleans , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Location convenience
Good breakfast
Cons:
Dirty rooms
Rude service on occasion
Outdated facilities

Categories

Cleanliness
7.03
Several comments indicated dirty rooms and musty smells, negatively impacting cleanliness.
Service
9
Generally friendly staff, although some reports of poor attitudes from certain employees.
Location
9.54
The location received positive mentions, particularly its convenience.
Room Quality
7.49
Reports of outdated decor, carpet smells, and issues with plumbing affected room quality.
Amenities
8.02
Amenities such as breakfast and basketball/tennis courts mentioned positively, but overall satisfaction lower.
Value for Money
6.98
Comments on high pricing for the perceived low quality suggest poor value for money.
Food and Beverage
9.53
Breakfast was generally well-regarded with no negative feedback.
Overall Experience
8
Overall experiences varied, with some factors detracting from an otherwise decent stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 19:44

Property Description

Luxurious Amenities
Sonesta ES Suites New Orleans Convention Center offers a range of upscale amenities including a tennis court, fitness centre, and barbecue facilities. Guests can also enjoy the outdoor pool and 24-hour front desk service for added convenience.

Comfortable Accommodations
The hotel's units feature modern furnishings with a seating area, flat-screen TV, and some rooms even come with a fully equipped kitchen. Each room includes a private bathroom with complimentary toiletries and a hair dryer for a comfortable stay.

Convenient Location
Located in the vibrant Arts-Warehouse District, the hotel is just a short distance from popular attractions like the Morial Convention Center and Bourbon Street. With Caesars Superdome and the airport nearby, Sonesta ES Suites offers both leisure and business travelers a prime location to explore the city.

Experience luxury and convenience at Sonesta ES Suites New Orleans Convention Center.

Important information:

- Sonesta Hotels are now allowing pets. When traveling with pets, please note that an extra charge of $75 for stays up to 7 nights; $150 for all longer stays. A maximum of 2 dogs per room is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 45 per day.

Location

Property Accessibility

Total Disability Score: 7.14
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 2679 reviews
Cleanliness: 7.03
Service: 9
Location: 9.54
Room Quality: 7.49
Amenities: 8.02
Value for Money: 6.98
Food and Beverage: 9.53
Overall Experience: 8
J
Jennifer • couple • us
10
Awesome time beautiful place
Pros:

Awesome hotel, friendly faces room was perfect clean spacious breakfast was to die for. Did you have to pay for parking

2026-05-23 • via Nuitee
K
Karmen • family_with_children • si
9
2026-05-23 • via Nuitee
M
Melissa • couple • us
10
2026-05-22 • via Nuitee
A
Adam • family_with_children • us
10
2026-05-22 • via Nuitee
R
Raquel • couple • us
7
2026-05-21 • via Nuitee
B
Barrett • couple • us
7
2026-05-20 • via Nuitee
C
Catherine • couple • us
7
It was okay but not worth the cost.
Pros:

Breakfast was nice.

Cons:

Beds were really hard and uncomfortable. The sheets were not very soft. The noise from the streets was really loud.

2026-05-19 • via Nuitee
A
Alexis • couple • us
10
2026-05-17 • via Nuitee
M
Margaret • couple • us
7
Not sure we'd book here again. The problems with our room outweighed the location and grounds.
Pros:

Nice breakfast, lovely grounds, great room size and very quiet, great location, too.

Cons:

The room itself needed attention. we stayed 4 nights. We had an ongoing problem with getting the tv in the living room to work. Maintenance staff came twice to repair it, but it wasn't possible. Also, the freezer compartment would intermittently make a screeching noise. The last morning we were awakened to learn our toilet was leaking into the room below.
.

2026-05-17 • via Nuitee
M
Mary • couple • us
8
2026-05-17 • via Nuitee
J
Jocelyne • family_with_children • fr
10
Pros:

Très bon hôtel .très bien situé...très bon accueil ..le logement au top ...piscine super ...petit dej copieux ...salle de sport moderne ...tout est propre..agréable ...pas de bruit ...le personnel toujours le sourire ...je recommande cet établissement 👍👍👍👌

2026-05-16 • via Nuitee
S
Sergii • solo_traveller • us
10
Pros:

Никак не ожидал, что номер будет настолько большим! Это не номер, а полноценная квартира-студия. Особенно отмечу удачное расположение: до Французского квартала и других достопримечательностей легко добраться пешком.

2026-05-16 • via Nuitee
R
Raquel • extended_group • us
10
2026-05-16 • via Nuitee
Y
YSKIM61 • solo_traveller • cz
5
Cons:

가격이 너무 비쌌고 조명 콘센트가 제대로 동작하지 않았음. 체크아웃때 전달했으나 별반응이 없음

2026-05-15 • via Nuitee
W
Wilisa • couple • us
8
2026-05-15 • via Nuitee
B
bennett-gonzales • solo_traveller • us
8
Pros:

There was a lot of room

Cons:

The soap wasn't good

2026-05-15 • via Nuitee
O
Oyije • family_with_children • us
9
2026-05-14 • via Nuitee
M
Michael • family_with_children • us
6
While the hotel boasts an unbeatable location, it is unfortunately overshadowed by lackluster servic
Pros:

The location of the hotel, size of the suite room and full kitchen was nice.

Cons:

Cleanliness, hotel staff were very strange

2026-05-14 • via Nuitee
L
Latanya • solo_traveller • us
10
Me and my family enjoy stay there for the weekend and we will be back
Pros:

I like the staff and breakfast and the room

Cons:

The room was just a lil bit small and the bathroom was small

2026-05-14 • via Nuitee
A
AIDA • extended_group • us
8
2026-05-13 • via Nuitee