voco The Franklin New York by IHG

Hotels
•
Voco
9 (611 reviews)
164 East 87 Street , New York , us

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Non-smoking throughout
Allergy-free room
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Great staff
Nice location
Clean rooms
Cons:
Cold in rooms
Missing breakfast
Small room sizes

Categories

Cleanliness
9
Guests mentioned super clean and cozy; however, some rooms were chilly.
Service
10
Staff is amazing and very helpful across multiple reviews.
Location
9.5
Excellent location close to attractions, highly praised in multiple reviews.
Room Quality
8.5
Rooms described as small and somewhat dated, but cozy.
Amenities
8.5
Limited amenities noted; breakfast was not served which is common in NYC.
Value for Money
9
Value perceived as decent though some considered prices high during peak seasons.
Food and Beverage
8
Breakfast not served; cafes nearby but may not meet all guests' expectations.
Overall Experience
9.5
Guests expressed a high likelihood of returning, indicating satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:46

Property Description

Luxurious Accommodations
Indulge in comfort at the voco Franklin Hotel New York, where each guestroom is equipped with a flat-screen TV, pillow-top mattresses, high-quality linens, and cosy dressing gowns for a truly relaxing stay.

Convenient Amenities
Experience convenience with free wireless internet access and a 24-hour espresso and cappuccino service available to all guests. Additionally, explore a variety of dining options just steps away from the hotel in Manhattan's vibrant Upper East Side.

Prime Location
Located near Central Park and the Museum Mile, our hotel offers the perfect base for exploring the iconic attractions of Manhattan. Immerse yourself in the culture and beauty of New York City during your stay at the voco Franklin Hotel.

Book your stay now and elevate your New York City experience at the voco Franklin Hotel New York!

Important information:

Upon check-in photo identification and credit card are required for incidental charges. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 45 per day.

Location

Guest Reviews

9
Based on 611 reviews
Cleanliness: 9
Service: 10
Location: 9.5
Room Quality: 8.5
Amenities: 8.5
Value for Money: 9
Food and Beverage: 8
Overall Experience: 9.5
W
Waters • couple • us
9
2026-02-09 • via Nuitee
L
Lorena • solo_traveller • us
8
Nice decorated, staff very friendly. No restaurant or city view rooms as it’s said in booking
Pros:

Staff is wonderful

Cons:

It’s not what booking describe

2026-01-28 • via Nuitee
C
Carmen • couple • es
8
Pequeño pero acogerdor
Pros:

La ubicación es ideal cerca del Metropolitano y de Central Park. Las bocas del metro llevan directo a Times Square y las zonas turísticas como Rockefeller Plaza.

Cons:

Habitaciones pequeñas. Pero si solo vas para dormir es ideal por la ubicación.
El aire caliente no llegó a funcionar bien del todo nunca, pero las mantas y edredones eran más que suficientes.

2026-01-20 • via Nuitee
L
Laurie • solo_traveller • us
10
2026-01-19 • via Nuitee
M
maria • solo_traveller • us
10
2026-01-19 • via Nuitee
S
sskalmbach@yahoo.com • family_with_children • us
9
Cons:

very small bathroom and difficult to reach the closet

2026-01-19 • via Nuitee
T
Tianshi • solo_traveller • cn
9
Close to Whole foods and the Metropolitan Museum
2026-01-19 • via Nuitee
A
Alissa • family_with_children • il
9
Pros:

Right near my office

2026-01-18 • via Nuitee
S
Susan • couple • us
10
The staff was warm welcoming and made our stay stress-free also love the amazing coffees and cappuccinos that they made,
Pros:

I love the upper east side, I used to live there. It’s a quaint , little hotel nestled in the heart of a wonderful neighborhood .

2026-01-17 • via Nuitee
W
Wendy • solo_traveller • us
7
it was fine . Room was a little to small and
Cons:

Bathroom sink in bed room with outlet positioned for appliance (hair dryer) in awkward place (Cord extends over sink ) . No small refrig.

2026-01-15 • via Nuitee
M
monica • couple • us
10
2026-01-13 • via Nuitee
L
Laurent • couple • fr
10
2026-01-12 • via Nuitee
C
Coughlin • solo_traveller • us
10
2026-01-08 • via Nuitee
M
Margaret • couple • us
10
2026-01-05 • via Nuitee
C
Claudia • extended_group • us
7
Pros:

Nice staff

Cons:

Dated, room was cold even though heater was on

2026-01-03 • via Nuitee
N
Nicole • family_with_children • us
8
2026-01-02 • via Nuitee
C
Ciuchta • couple • us
10
Your loss if you don’t stay there. Love it.
Pros:

Breakfast not served which is fine with me. Staff is amazing and very helpful. Quaint hotel but perfect for New York. Not much time in the room if you are there to visit New York and all it has to offer.

Cons:

Can’t think of anything I didn’t like.

2025-12-31 • via Nuitee
A
Andrew • solo_traveller • us
10
2025-12-30 • via Nuitee
D
Diane • couple • us
7
2025-12-23 • via Nuitee
L
Luis • couple • us
10
Enjoy
Pros:

Really good location,

Cons:

Super clean and cozy

2025-12-19 • via Nuitee