voco The Franklin New York by IHG

Hotels
•
Voco
9 (640 reviews)
164 East 87 Street , New York , us

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great staff
Nice location
Clean rooms
Cons:
Cold in rooms
Missing breakfast
Small room sizes

Categories

Cleanliness
9
Guests mentioned super clean and cozy; however, some rooms were chilly.
Service
10
Staff is amazing and very helpful across multiple reviews.
Location
9.5
Excellent location close to attractions, highly praised in multiple reviews.
Room Quality
8.5
Rooms described as small and somewhat dated, but cozy.
Amenities
8.5
Limited amenities noted; breakfast was not served which is common in NYC.
Value for Money
9
Value perceived as decent though some considered prices high during peak seasons.
Food and Beverage
8
Breakfast not served; cafes nearby but may not meet all guests' expectations.
Overall Experience
9.5
Guests expressed a high likelihood of returning, indicating satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:46

Property Description

Luxurious Accommodations
Indulge in comfort at the voco Franklin Hotel New York, where each guestroom is equipped with a flat-screen TV, pillow-top mattresses, high-quality linens, and cosy dressing gowns for a truly relaxing stay.

Convenient Amenities
Experience convenience with free wireless internet access and a 24-hour espresso and cappuccino service available to all guests. Additionally, explore a variety of dining options just steps away from the hotel in Manhattan's vibrant Upper East Side.

Prime Location
Located near Central Park and the Museum Mile, our hotel offers the perfect base for exploring the iconic attractions of Manhattan. Immerse yourself in the culture and beauty of New York City during your stay at the voco Franklin Hotel.

Book your stay now and elevate your New York City experience at the voco Franklin Hotel New York!

Important information:

Upon check-in photo identification and credit card are required for incidental charges. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 45 per day.

Location

Guest Reviews

9
Based on 640 reviews
Cleanliness: 9
Service: 10
Location: 9.5
Room Quality: 8.5
Amenities: 8.5
Value for Money: 9
Food and Beverage: 8
Overall Experience: 9.5
O
Olga • family_with_children • us
10
2026-07-14 • via Nuitee
L
Lizbeth rocio • couple • mx
9
Bueno
Pros:

El elevador y la ubicación . El servicio ( personal amable)

Cons:

La vista

2026-07-11 • via Nuitee
D
Deborah • solo_traveller • us
9
2026-07-09 • via Nuitee
P
Patricia • solo_traveller • cr
9
Cute and cozy hotel in great location with lots of shops and restaurants all around. I recommend!
Pros:

This small hotel is located in a great location on the Upper East Side. The staff was friendly and the room was cozy. They gave me coffee coupons for a wonderful cappuchino each day and there are lots of bakeries and cafes all around. Central Park is just a few blocks away.

Cons:

Nothing

2026-07-09 • via Nuitee
D
Donnie • solo_traveller • us
10
2026-07-05 • via Nuitee
C
Cynthia • couple • us
8
2026-07-01 • via Nuitee
J
Jose • couple • us
8
2026-06-23 • via Nuitee
K
Kathleen • couple • us
10
Staff were welcoming, room was small but clean and comfortable, location was perfect!
2026-06-16 • via Nuitee
L
Lindsay • solo_traveller • au
10
2026-06-14 • via Nuitee
H
Hélène • solo_traveller • ca
9
It’s my go to accommodation in Upper Eastside
Pros:

It’s a very convenient location and the room is very comfortable

2026-06-12 • via Nuitee
S
Susan • couple • us
3
2026-06-08 • via Nuitee
Y
Yesim • couple • us
6
Convenient UES friendly hotel. Great if you have no luggage.
Pros:

Staff were exceptionally good and helpful.

Cons:

The room is way small. Even for NY standards. Nowhere to put suitcase. No where to turn on computer.

2026-06-05 • via Nuitee
P
Philip • couple • us
1
A total rip off
Pros:

Location
Staff

Cons:

Old facility requiring upgrades

Outrageously expensive.

IHG chat displeasingly ironic

2026-06-04 • via Nuitee
M
Mary • family_with_children • us
10
Pros:

Friendliness of the staff and cleanliness. Room decor

2026-05-31 • via Nuitee
M
Michelle • solo_traveller • us
10
It worked out beautifully for my needs.
Pros:

It had been several years since my last stay and the renovated property did not disappoint.

Cons:

Nothing, really

2026-05-30 • via Nuitee
L
Lorely • couple • us
9
Buena ubicación para visitar museos
Pros:

Ubicación y limpieza

Cons:

Le falta mantenimiento a la climatización sobre todo en los pasillos

2026-05-23 • via Nuitee
M
Margaret • solo_traveller • us
10
Pros:

Really cute and unique rooms.

2026-05-11 • via Nuitee
A
alison • couple • us
8
Pros:

the location is excellent and justifies the high price since there is no other hotel in the area. The staff was very friendly, the room was tiny (as expected) but it was fantastic to have a tub!

Cons:

nothing...

2026-04-30 • via Nuitee
C
Claude • couple • us
10
2026-04-14 • via Nuitee
• couple • us
10
2026-04-13 • via Nuitee