Coast Lonsdale Quay Hotel

Hotels
8 (1324 reviews)
123 Carrie Cates Court , North Vancouver , ca

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Noise issues
Inconsistent room maintenance

Categories

Cleanliness
7.46
Some reports of maintenance issues with the toilets and inconsistencies in room upkeep.
Service
9.43
Excellent staff support, particularly during busy seasons, and acknowledgment of specific helpful staff.
Location
9.47
Great location close to markets, restaurants, and waterfront activities, making it very appealing.
Room Quality
8.42
Rooms described as nice and comfortable, though some need updating.
Amenities
7.95
Decent amenities available, though some guests noted a need for better overall maintenance.
Value for Money
6.91
Commentary on rising prices and lower service quality compared to previous stays.
Food and Beverage
6.46
Limited offerings during breakfast with only granola bars available, which disappointed some guests.
Overall Experience
7.93
Mixed experiences noted, with some guests satisfied while others felt let down by service reductions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:57

Property Description

Prime Location
Located on Vancouver's north shore, Lonsdale Quay Hotel offers easy access to the city centre and top attractions via a short Seabus ride.

Unique Amenities
Situated within a bustling market, guests can shop for fresh produce and enjoy boutique shopping right from the hotel's main lobby.

Nearby Attractions
Explore iconic landmarks like Lighthouse Park, Lions Gate Bridge, and Horseshoe Bay, all just a stone's throw away from the hotel.

Experience convenience and charm at Lonsdale Quay Hotel - book your stay now for an unforgettable Vancouver getaway!

Important information:

Upon check-in photo identification and credit cards are required. Visa Debit or cash for incidentals are not accepted. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

When traveling with pets, please note pets are allowed in select rooms and room types, and that an extra charge of $35.00 CAD per night will apply.

Alternative offerings are available in the Lonsdale Quay Market, located underneath the Hotel.

Please note, for any oversize vehicles it will be the responsibility of the guest to find their own parking

Turndown service is available daily upon request for the Executive room categories, The Carrie Cates Penthouse Suite and The Waterfront Executive Suite.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YVR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CAD 28.75 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CAD 25 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8
Based on 1324 reviews
Cleanliness: 7.46
Service: 9.43
Location: 9.47
Room Quality: 8.42
Amenities: 7.95
Value for Money: 6.91
Food and Beverage: 6.46
Overall Experience: 7.93
R
Robert • solo_traveller • nl
6
2026-03-11 • via Nuitee
B
Breuer • couple • ca
10
Pros:

Friendly helpful staff

Cons:

Pillows

2026-03-10 • via Nuitee
A
andrea • family_with_children • ca
6
North Vancouver christmas Markets
Pros:

Location, Smart TV and clean. Getting in the hotel from parking spot was difficult. Had to go round entire building to get to entrance

Cons:

Receptionist was vague and said there was commentary breakfast, but nothing left when we arrive, coffee was disgusting. Parking fees ridiculous

2026-03-08 • via Nuitee
L
Liz • couple • ca
8
2026-03-05 • via Nuitee
B
Bayley • extended_group • us
8
Pros:

The location was great! Great views and very friendly staff. Bonus that there is a fitness center in the building with a great view.

Cons:

It was a little hard to find the parking garage at first.

2026-03-01 • via Nuitee
R
Rona • couple • gb
10
A comfortable, perfectly situated stay.
Pros:

Location was perfect, the staff were all friendly and helpful, lovely clean big rooms and comfortable beds.

2026-02-27 • via Nuitee
E
Eacott • family_with_children • ca
10
2026-02-24 • via Nuitee
A
alhdekker • Couples • Vancouver, British Columbia
6
Peaceful Lonsdale…
Pros:

Great service.

Good room.

So-so experience.

We were woken up in the middle of the night around 3AM to a deafening alarm type of sound that went on for nearly half an hour. At about 330AM, we hear someone saying “There is a heat sensor that has gone offf but there is no need to evacuate. This is a false alarm.” Thankfully the alarm soon went off shortly after. I understand that this hotel is a part of the mall BUT I still believe that some compensation for the lack of sleep would’ve been appreciated.

2026-02-17 • via Tripadvisor
M
Mark • family_with_children • gb
6
Pros:

Room was dated, missing a table or sofa (there was a big space that needed to be filled and there was only 1 chair (for the desk) and had no safe (a requirement as far as I am concerned). Additionally, the deadbolt on the door didn't work. I reported it to the staff and maintenance looked at it, but it still didn't work after they did.

Cons:

Room was dated. Restaurant was closed for 'renovations' - this was not mentioned when I made the reservation.

2026-02-13 • via Nuitee
T
Trevor • couple • ca
7
2026-02-10 • via Nuitee
H
Hai Bo • couple • ca
8
2026-01-31 • via Nuitee
C
Caroline • solo_traveller • ca
8
2026-01-25 • via Nuitee
J
Jacqueline • solo_traveller • ca
10
Always a pleasure to stay here!
2026-01-25 • via Nuitee
S
SHORESHI • Family • Simi Valley, California
10
Nice Hotel in North Vancouver
Pros:

Nice location,friendly staff,clean room, nice view, great place to stay.

2026-01-20 • via Tripadvisor
D
Dominic • solo_traveller • gb
10
Pros:

Really good hotel with amazing staff.

2026-01-20 • via Nuitee
V
Vahid • couple • ca
6
2026-01-20 • via Nuitee
K
Kailee • extended_group • us
7
Cons:

Bathroom needs updating, at least the shower head.

2026-01-19 • via Nuitee
A
Annistyn • solo_traveller • ca
6
Meh - won’t stay again unless I have to (like other hotels are sold out)
Cons:

Water machine was always out of water, my toothpaste was confiscated at the airport security and normally hotels give some sort of toiletries, there was nothing in my bathroom. The room was so hot even on the coldest AC setting. Rooms are dated, need renoing. For 1000$ for 2 nights I expected more.

2026-01-19 • via Nuitee
L
Luisa • solo_traveller • ca
9
2026-01-19 • via Nuitee
S
Susan • couple • ca
8
Comfortable and well located.
Pros:

We stayed in room 440 and the view was excellent.

Cons:

The bathroom was cramped and needed renovation.

2026-01-19 • via Nuitee