AmericInn by Wyndham Grand Rapids Airport North

Hotels
•
AmericInn
7.4 (545 reviews)
5500 28th St SE , Grand Rapids , US
+1 616-949-8400

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean rooms cited by many guests
Convenient location (near airport, restaurants)
Friendly/helpful front desk staff (specific positive mentions)
Good water pressure / excellent hot showers
Good value for money and pricing
Pool and shuttle available
Good coffee setup and some useful amenities (makeup wipes)
Cons:
Reports of indoor smoke smell (tobacco/cannabis) and corridors smelling
Hygiene issues in some bathrooms (clogging, drainage odour, old carpets)
Breakfast inconsistency (sometimes sparse / limited meat options)
Noise issues (hallway noise, early/insistent housekeeping)
Room issues: AC/TV noise, occasional spiders and dark rooms
Pool cleanliness/temperature concerns

Categories

Cleanliness
6
Mixed reports: many guests repeatedly praised rooms as 'clean' and 'very clean', but several strong negatives (bad bathroom hygiene, clogged drains, smoke smell in rooms/corridors, old carpets and dirty pool edges) lower this score.
Service
8.1
Generally positive: multiple mentions of friendly, helpful front desk staff (specific praise for an employee named Traussa), responsive staff and effective management. Some isolated poor experiences (rude/poorly organized staff, early/insistent housekeeping) reduce peak score slightly.
Location
8.3
Consistently praised: convenient for airport, good area with many restaurants, easy transport; several guests explicitly called location a key reason to stay.
Room Quality
6.8
Mixed: positives include good-sized rooms, comfortable beds, excellent hot showers and water pressure; negatives include AC noise/TV static, dark rooms, spiders, tobacco/cannabis smells and some outdated furnishings.
Amenities
7.2
Mostly positive: pool, shuttle, good coffee setup and small thoughtful amenities (makeup wipes) noted. Some issues: pool temperature/cleanliness concerns and occasional noisy AC/TV.
Value for Money
7.9
Frequently reported as good value: several guests explicitly called it good value or a very good price, which offsets some service/room issues for many travelers.
Food and Beverage
7.4
Mixed-to-positive: breakfast often described as good with variety and hot options and one praise for the on-site steakhouse; but some guests found breakfast sparse or lacking meat options during the week.
Overall Experience
7.5
Generally positive overall: many guests said they'd stay again, called it 'the best' among recent stays, and praised staff/location/value; however hygiene and smoke incidents, occasional service mishaps and noise tempered some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Convenient Location and Amenities
Located just off Interstate 96 and 2 miles from the airport, Best Western Hospitality Hotel & Suites offers a free airport shuttle, indoor pool, and complimentary Wi-Fi.

Comfortable Rooms with Essential Amenities
Each guest room is equipped with a microwave, refrigerator, satellite TV, and a coffee maker for your convenience.

Deluxe Features for a Relaxing Stay
Start your day with a hot breakfast buffet, stay active at the gym, unwind in the hot tub, all within this smoke-free property.

Book your stay at Best Western Hospitality Hotel & Suites for a convenient and comfortable experience in Grand Rapids.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that the airport transfer service hours vary. Please contact the property directly for more details.

Be advised minimum check-in age is 21 years or older.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRR

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.4
Based on 545 reviews
Cleanliness: 6
Service: 8.1
Location: 8.3
Room Quality: 6.8
Amenities: 7.2
Value for Money: 7.9
Food and Beverage: 7.4
Overall Experience: 7.5
E
Erum • solo_traveller • us
2
2026-10-28 • via Nuitee
W
Wendy • solo_traveller • us
10
Best of my last 5 hotels, stayed on for another week!
Pros:

Effectively managed, clean courteous staff.

Cons:

N/A

2026-10-28 • via Nuitee
S
Steward • family_with_children • us
6
2026-10-27 • via Nuitee
L
leona • family_with_children • us
10
rooms were clean breakfast was good location was good and the steak house was the best and thank you
Pros:

the staff she was so friendly and helpful , very caring as we were there due to a death in the family thank you my dear and I cant remember her name I am sorry because you made our stay that more pleasant

Cons:

nothing it was perfect

2026-10-26 • via Nuitee
D
D • couple • us
8
second time there this month, reliable, clean, as expected
Pros:

bed
staff responsive to problems
quiet

Cons:

a little wait at check in but quick after that
couldn't get the heat to work but it was warm enough in bed
pool a little cool

2026-10-25 • via Nuitee
K
Kathy • couple • us
9
2026-10-24 • via Nuitee
J
Janice • family_with_children • us
10
Everything we needed for our one night stay, great area if u have a car as there are many restaurant
Pros:

Wonderful; good variety. Nice hot food choices.good coffee!

2026-10-24 • via Nuitee
H
Hayley • couple • us
10
2026-10-22 • via Nuitee
B
Brandy • couple • us
10
Wonderful stay
Pros:

It was clean! Very good water pressure and hot water

Cons:

Just one employee complaining about a child not wearing shoes

2026-10-20 • via Nuitee
E
Eric • solo_traveller • us
8
Pros:

Clean and quiet. Good pricing

2026-10-20 • via Nuitee
A
Artikar • couple • us
10
2026-10-20 • via Nuitee
R
Rebecca • solo_traveller • us
10
Perfect
Pros:

I used the shuttle

Cons:

Everything was great

2026-10-20 • via Nuitee
J
Johnson • solo_traveller • us
9
Comfortable
Pros:

Very clean

Cons:

Layout was confusing

2026-10-19 • via Nuitee
N
Ning • couple • ca
10
交通方便的快捷酒店
Pros:

早餐满足需求

2026-10-19 • via Nuitee
S
Sonya • solo_traveller • us
7
Thanks to the one friendly front desk clerk—it is the only reason why I stay there and its location
Pros:

I like the quality customer service rep Traussa

Cons:

I had two spiders in my room, the room was too dark, and the breakfast offer no meat options during the week

2026-10-19 • via Nuitee
R
Riitta • solo_traveller • fi
6
2026-10-17 • via Nuitee
T
Tamara • solo_traveller • us
8
2026-10-16 • via Nuitee
S
Smith • family_with_children • gb
5
Pros:

Good sized rooms, didnt have to drive too far from airport, good sized swimming pool, good value for money.

Cons:

After a day or so of being checked in our room and getting unpacked an overpowering smell of cigarettes started coming through the vent in one of the bathrooms and filling the room. We reported this at reception and they were unable to find who was smoking. They said it was coming from outside but it was far too strong to just be coming from outside. On 2 occasions the corridors also smelt of smoke, 1 of cannabis and 1 of tobacco. Eventually we accepted the offer to move rooms which was inconvenient as wed already unpacked everything but we were travelling with an infant so were concerned about him being exposed to the second hand smoke.

There were some general things I noticed about the furnishings not being updated and pool being a bit dirty around the edge but that was inkeeping with what I was expecting for having paid a very good price. Would have been happier had the indoor smoking been identified and stopped.

2026-10-15 • via Nuitee
R
Rajeev • solo_traveller • ae
2
Pros:

Location

Cons:

Very Poor Hygiene, bathrooms are below standards, water clogging in sinks , had to complain twice, even after fixing one day next day again clogging, , , drainage odour, old carpets, , i generally never give negative feedback back but this was pathetic on Hygiene ..absolutely Not Recommended for International Travelliners .wss Pethatic experience.

2026-10-14 • via Nuitee
G
Gretchen • family_with_children • us
6
Pros:

good location

Cons:

breakfast was bit sparse

2026-10-14 • via Nuitee