Best Western Chula Vista/Otay Valley Hotel

Hotels
•
Best Western Plus
7.3 (1884 reviews)
4450 Main Street , Chula Vista , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Decent pricing
Nice breakfast options
Cons:
Dirty rooms
Slow Wi-Fi
Noise issues
Housekeeping needs improvement

Categories

Cleanliness
5.94
Several reviews mentioned dirty rooms and issues with housekeeping.
Service
7.91
Guests appreciated the friendly and helpful staff.
Location
7.95
Convenient location close to attractions like CBX.
Room Quality
6.4
Mixed reviews, with some rooms noted for cleanliness issues.
Amenities
7.43
Good breakfast options noted, but issues with Wi-Fi connectivity.
Value for Money
7.89
Decent pricing for the intended short stays.
Food and Beverage
7.44
Breakfast was generally well-received, but some items were reported cold.
Overall Experience
7.41
Mixed feelings balanced out by positive service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:33

Property Description

Heated Outdoor Pool and Hot Tub
Enjoy a relaxing stay at our hotel in Chula Vista, California, where you can unwind in our heated outdoor pool and hot tub. Perfect for rejuvenating after a long day of travel or exploring the nearby attractions.

Comfortable Accommodations with Free WiFi
Rest easy in our comfortably furnished guest rooms that come equipped with modern amenities including free WiFi. Stay connected with loved ones or catch up on work without any hassle during your stay.

Convenient On-Site Facilities
Take advantage of our on-site gym, business center, and launderette for a seamless stay. Whether you need to squeeze in a workout, handle business tasks, or do some laundry, we have you covered for a stress-free experience.

Book your stay at Best Western Chula Vista/Otay Valley Hotel now and experience the perfect blend of comfort and convenience during your visit.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 13 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.3
Based on 1884 reviews
Cleanliness: 5.94
Service: 7.91
Location: 7.95
Room Quality: 6.4
Amenities: 7.43
Value for Money: 7.89
Food and Beverage: 7.44
Overall Experience: 7.41
T
Tyler • family_with_children • us
9
2026-02-14 • via Nuitee
D
Damian • couple • us
8
It truly feels like a home away from home.
Pros:

As always the breakfast is excellent!! The staff is helpful and fun.

Cons:

Getting in and out of the property is difficult. I wish the laundry room was bigger and working. The water didn't get very hot. While the bed was comfortable the pillows weren't. We can't bring our pets.

2026-02-14 • via Nuitee
R
Ricker • solo_traveller • us
8
Cons:

Window coverings allowed too much exterior light into the room

2026-02-12 • via Nuitee
L
Lopez • family_with_children • us
9
2026-02-10 • via Nuitee
R
Rodesia • couple • us
5
Pros:

The property looked pretty decent I don’t get to explore much of it

Cons:

They did not accept cash as a form of payment

2026-02-09 • via Nuitee
G
Giselle • extended_group • us
7
2026-02-09 • via Nuitee
J
Julio • family_with_children • us
8
Cons:

The noice from hwy

2026-02-08 • via Nuitee
M
Marcia • couple • mx
7
Just for one night
Pros:

The size of the Room

Cons:

A kit of noisefrom the cars

2026-02-08 • via Nuitee
S
Sherly • solo_traveller • us
9
2026-02-08 • via Nuitee
J
James • couple • us
4
Like sleeping in the sunshine...
Pros:

Nice staff. Clean modern room. Somewhat quiet room next to a 24/7 busy gas station

Cons:

They don't have blackout shades. Our Room #305 had a very thin shade with a bright light outside. It was like sleeping in broad daylight. When we mentioned it to the staff they said "didn't you use the blackout shade". We took them to the room and showed them it didn't have them. We would not stay here again unless the blackout shade was confirmed on the phone and the staff visited the room to prove it had a shade upon arrival.

2026-01-30 • via Nuitee
O
Omar • couple • us
7
No
Pros:

No

Cons:

No

2026-01-30 • via Nuitee
K
Kathleen • couple • us
8
Pros:

Friendly staff, spacious room. Decent breakfast. Room is large enough that 2 chairs and a table would be fabulous.

2026-01-29 • via Nuitee
B
Bonilla • family_with_children • us
9
Will stay here again very soon!
Pros:

Angel did a fantastic job every time I saw him! Even helped me out with printing jobs and a folder to protect the documents!

Cons:

Nothing. Everything was great!

2026-01-29 • via Nuitee
I
Iracema • family_with_children • mx
10
agradable estancia
Pros:

Encontramos todo cerca, la habitación fue comoda y el desayuno era bueno

Cons:

Sería mejor si el menú del desayuno variara cada día

2026-01-28 • via Nuitee
J
Jessica • family_with_children • us
7
Pros:

Very close to a lot of different places and the airport.

Cons:

The shower only has cold water Friday night and I got charged for someone else's room. Pending refund.

2026-01-26 • via Nuitee
S
Sheyla • couple • us
2
2026-01-25 • via Nuitee
D
Daniel • family_with_children • us
6
2026-01-24 • via Nuitee
D
David • solo_traveller • mx
9
2026-01-23 • via Nuitee
N
Nancy Liliana • extended_group • mx
10
Muy.ien ubicado y el personal muy atento y amable
Pros:

Muy buena ubicación

Cons:

El baño un poco viejo

2026-01-22 • via Nuitee
J
Janet • family_with_children • us
7
Decent option close to CBX
Pros:

We stayed here to be close to CBX. It served that purpose. Amenities were adequate. There were very few options for dinner nearby.

Cons:

We skipped the complimentary breakfast. It looked terrible.

2026-01-22 • via Nuitee