Best Western Chula Vista/Otay Valley Hotel

Hotels
•
Best Western Plus
7.3 (1929 reviews)
4450 Main Street , Chula Vista , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Decent pricing
Nice breakfast options
Cons:
Dirty rooms
Slow Wi-Fi
Noise issues
Housekeeping needs improvement

Categories

Cleanliness
5.94
Several reviews mentioned dirty rooms and issues with housekeeping.
Service
7.91
Guests appreciated the friendly and helpful staff.
Location
7.95
Convenient location close to attractions like CBX.
Room Quality
6.4
Mixed reviews, with some rooms noted for cleanliness issues.
Amenities
7.43
Good breakfast options noted, but issues with Wi-Fi connectivity.
Value for Money
7.89
Decent pricing for the intended short stays.
Food and Beverage
7.44
Breakfast was generally well-received, but some items were reported cold.
Overall Experience
7.41
Mixed feelings balanced out by positive service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:33

Property Description

Heated Outdoor Pool and Hot Tub
Enjoy a relaxing stay at our hotel in Chula Vista, California, where you can unwind in our heated outdoor pool and hot tub. Perfect for rejuvenating after a long day of travel or exploring the nearby attractions.

Comfortable Accommodations with Free WiFi
Rest easy in our comfortably furnished guest rooms that come equipped with modern amenities including free WiFi. Stay connected with loved ones or catch up on work without any hassle during your stay.

Convenient On-Site Facilities
Take advantage of our on-site gym, business center, and launderette for a seamless stay. Whether you need to squeeze in a workout, handle business tasks, or do some laundry, we have you covered for a stress-free experience.

Book your stay at Best Western Chula Vista/Otay Valley Hotel now and experience the perfect blend of comfort and convenience during your visit.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 13 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.3
Based on 1929 reviews
Cleanliness: 5.94
Service: 7.91
Location: 7.95
Room Quality: 6.4
Amenities: 7.43
Value for Money: 7.89
Food and Beverage: 7.44
Overall Experience: 7.41
D
Daniela • couple • mx
10
2026-03-28 • via Nuitee
B
Benjamin • family_with_children • us
1
Wouldn’t recommend it to anyone !
Pros:

The facility was very sketchy lots of dark areas on the property not well lit and very poorly kept.

Cons:

The bed was extremely uncomfortable and filthy! The curtains had so much stains and smelled like mold! It was disturbing and disgusting.

2026-03-28 • via Nuitee
K
KENSUKE • solo_traveller • jp
8
2026-03-27 • via Nuitee
O
oscar • family_with_children • mx
10
Pros:

La atención de su personal

2026-03-27 • via Nuitee
J
Johanna • family_with_children • us
10
Would stay here again
Pros:

Enjoyed the multiple staircases to get to room, peaceful, clean, spacious, and safety

Cons:

There wasn't anything I didnt like.

2026-03-26 • via Nuitee
J
Julia • family_with_children • us
2
2026-03-24 • via Nuitee
E
Emily • couple • us
6
2026-03-23 • via Nuitee
R
Regina • couple • us
8
Comfortable spot
Pros:

The bed and pillows were very comfortable.

Cons:

What I didn’t like was the noise from the freeway and I felt that the room was not dark enough

2026-03-23 • via Nuitee
R
Rob • couple • us
7
2026-03-22 • via Nuitee
S
Sanchez • family_with_children • us
8
Pros:

I liked that it was right off the 805 frwy

Cons:

I didn't like that they gave us a room in the back when there were rooms in front available. We were 2 senior women

2026-03-22 • via Nuitee
M
Matilda • couple • us
10
2026-03-19 • via Nuitee
M
Melissa • couple • us
5
2026-03-19 • via Nuitee
B
Brianna • couple • us
10
2026-03-18 • via Nuitee
J
juan manuel • family_with_children • mx
10
Pros:

La atencion del personal sobre todo en recepción Angel. Y la.limpieza de las instalaciones

Cons:

El desyuno acaba a las 9am.

2026-03-18 • via Nuitee
D
Dosal • family_with_children • us
10
Pros:

Im not sure what was the man's name was when I checked in but he was very sweet and welcoming great customer service

2026-03-17 • via Nuitee
R
Rey David • family_with_children • mx
5
Requiere mantenimiento
Pros:

La atencion del personal en recepcion.

Cons:

Olia mucho la alfombra como a sucio. Toda la noche sono en el techo como si hubiera una gotera.

2026-03-16 • via Nuitee
C
CRISTO JAVIER • couple • us
10
2026-03-16 • via Nuitee
I
Imanol • couple • us
7
2026-03-16 • via Nuitee
A
Araceli • family_with_children • us
7
2026-03-15 • via Nuitee
N
Niles • solo_traveller • us
8
Pros:

Very friendly staff and great breakfast options. I would definitely go back again if needed.

Cons:

Unfortunately I was placed on the side next to the freeway which made sleeping a bit more uncomfortable but not too bad

2026-03-15 • via Nuitee