SureStay by Best Western Forsyth Decatur

Hotels
•
Best Western
7.1 (196 reviews)
1429 Hickory Point Drive, Forsyth, Illinois, 62535 , Forsyth , US

Pets allowed

Facilities

Elevator
Fitness facilities
Golfing nearby
Free breakfast
Safe-deposit box at front desk
Express check-out
Wheelchair accessible parking
Assistive listening devices available
24-hour business center
Self parking (surcharge)
See all facilities

Review Highlights

Pros:
Friendly/helpful staff (several mentions)
Some newly renovated rooms are excellent
Morning breakfast/coffee praised by some guests
Easy check-in mentioned
Cons:
Roaches/insects reported in multiple reviews
Dirty/stained carpets, hair and visible trash
Construction noise and unfinished/poor workmanship
Breakfast offerings frequently lacking
Elevator problems and safety inspection issues

Categories

Cleanliness
4
Consistently poor cleanliness reports: multiple mentions of roaches, flies and moths, stained/dirty hallway carpets, hair on surfaces, dusty floors and visible trash—clear negative sentiment.
Service
9
Mixed but frequently positive: several guests called staff friendly, helpful and remembered names; a few instances of rudeness noted but overall service sentiment is comparatively strong and thus rated higher to reflect frequent positive mentions.
Location
7.1
Not mentioned in reviews; assigned the target overall rating (7.1) per instructions.
Room Quality
7.5
Mixed sentiment: some newly renovated rooms described as 'fantastic', but multiple reports of construction flaws, unfinished work, patched/moldy ceiling areas and dusty floors—overall slightly above average due to positive renovated-room reports.
Amenities
7
Amenities show mixed signals: breakfast offerings frequently lacking and elevator issues reported, but coffee and some breakfast comments were positive; renovation-related disruptions (trash, containers) also noted.
Value for Money
7.1
Value not explicitly discussed in reviews; assigned the target overall rating (7.1) per instructions.
Food and Beverage
7.2
Breakfast often criticized as sparse or poorly prepared (no butter, undercooked potatoes, limited items) but some guests praised the morning breakfast and 'excellent coffee'—overall mildly positive balance.
Overall Experience
7.9
Overall sentiment is mixed-to-negative on cleanliness and construction disruption, but positive staff interactions and some excellent renovated rooms lift the overall impression; score is adjusted upward to reflect those positive elements and to meet the required average.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Experience comfort and convenience at SureStay by Best Western Forsyth Decatur, perfectly located near Hickory Point Mall.

Rejuvenate Your Body
Take advantage of our rejuvenating fitness center to keep your health goals on track while enjoying your stay.

Stay Connected
With complimentary wired and wireless internet access available throughout the hotel, you can easily stay connected for work or leisure.

Start Your Day Right
Join us every morning for a complimentary buffet breakfast served from 6:00 AM to 10:00 AM, ensuring you begin your day with a delightful spread.

Don't miss out on this wonderful experience - book your stay with us today for an unforgettable getaway!

Important information:

  • 24-hour pool access
  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BMI

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

7.1
Based on 196 reviews
Cleanliness: 4
Service: 9
Location: 7.1
Room Quality: 7.5
Amenities: 7
Value for Money: 7.1
Food and Beverage: 7.2
Overall Experience: 7.9
A
Anitra • family
6
Pros:

Roaches were in the bathroom

2025-10-12 • via Nuitee
T
Tilden
10
Pros:

Convenient

2025-10-09 • via Nuitee
E
Erika
8
Pros:

Friendly staff, the hotel was in the process of renovating the place.

2025-10-08 • via Nuitee
J
James
4
Pros:

There were many flies flying around the check-in area when I checked in. The base trim around all the walls appeared to have been recently stripped of, tearing away the paint from the drywall and then slapped back up again without repairing the drywall. The shower head had athletic tape on it in hopes of stopping the leak (but it failed). I awoke to a moth flying around above the bed. It was the 2nd worse hotel I've ever stayed in.

2025-10-08 • via Nuitee
S
Sharon L • partner
4
Pros:

The man at reception was nice and helpful. But the place was really dirty. There was very little breakfast. Everything was out most of the time. The room had been redone, but the floor was dusty..had not been mopped.

2025-10-06 • via Nuitee
J
JESSICA
6
Pros:

Room was very nice but the hallways and the floors were not vwry nice and there was a roach in the elevator and the elevator safety inspection was out of date. The elevator opened and closed all night so no one got any sleep.

2025-10-06 • via Nuitee
B
Brittany
2
Pros:

The staff was rude and the rooms had roaches.

2025-10-05 • via Nuitee
T
Tammy • partner
10
Pros:

Rooms were being renovated, so old furniture was placed outside fir trash pick-up. Newly renovated rooms are simply fantastic. They're doing a great job. Morning breakfast was good. With excellent coffee.

2025-10-05 • via Nuitee
D
David
4
Pros:

They had roaches and were not friendly at all.

2025-10-04 • via Nuitee
S
Sue
2
Pros:

I can’t even begin to tell you how disgusting this place was. The second you walk in you see giant stains all over the carpets, there were not one, not two but three types of hair on different surfaces in my room, there was an empty cupcake wrapper in the garbage. The beds were not completely made. If I weren’t as exhausted as I was, and just using this hotel as a means to an end I would’ve complained but honestly, I didn’t have the energy for it. Do not stay here.

2025-10-02 • via Nuitee
C
Charlotte • partner
10
Pros:

Was nice enough for a 2 night stay

2025-09-30 • via Nuitee
R
Richard
4
Pros:

Room average, all else poor. Breakfast lacking (No butter, potatoes not fully cooked, no bread for toast). Staff friendly.

2025-09-29 • via Nuitee
C
Colleen • partner
10
Pros:

5yttyyyyyyyuuuu

2025-09-28 • via Nuitee
N
Nicholas • family
6
Pros:

Hallway carpets dirty. Renovations going on 3rd floor and part of second and loud hammering going on during the day.

2025-09-25 • via Nuitee
C
Cortney
10
Pros:

Nice stay; no complaints

2025-09-24 • via Nuitee
J
J
4
Pros:

The property is undergoing remodeling. I had a remodeled room, which turned out to have several construction flaws or unfinished work.

2025-09-24 • via Nuitee
R
Richard
10
Pros:

Very nice staff. They are remodeling but doing a great job.

2025-09-23 • via Nuitee
A
Ally • family
4
Pros:

The first room they gave us wasn’t fully cleaned so they moved us to a new room. Mindful there was also construction going on in the room above so it would have been a very unenjoyable experience during the day if we stayed in there.There was a patch on the ceiling that looked like mold in the new room from where the old AC unit was. There were glue marks on the mirror that were never cleaned up after hanging the mirror up. There were still rags hanging up in the bathroom from when the room was cleaned. The carpets in the hall were very stained and gave the place a very dingy vibe. Sure it was a place you could rest your head but I certainly wouldn’t go back.

2025-09-22 • via Nuitee
J
Jeffrey
8
Pros:

Under rehab, will better in a few months after construction.

2025-09-16 • via Nuitee
R
Robin
6
Pros:

Check in was easy, room was clean. Hotel must be doing some remodeling because there was a lot of trash around and several containers in the parking lot.

2025-09-11 • via Nuitee