CHA-AN HOTEL UENO

Hotels
8.7 (292 reviews)
Taito ku Higashi-Ueno 3-12-3 , Tokyo , jp

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Safety deposit box
Non-smoking throughout
Private check-in/check-out
Shared kitchen
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Cons:
Cleanliness issues in shared areas
Self-service for waste disposal

Categories

Cleanliness
8.11
Some guests found garbage in shared spaces; however, overall cleanliness was generally noted as satisfactory.
Service
9.08
Staff is responsive and communication is prompt, enhancing the overall experience.
Location
9.12
Located near Ueno station, convenient for tourists; surrounded by a quiet residential area.
Room Quality
8.77
Rooms are spacious and comfortable for families.
Amenities
8.6
Amenities like free drinks and microwave facilities were appreciated.
Value for Money
8.56
Prices are reasonable for the quality of stay, especially for family accommodations.
Food and Beverage
8.61
Free coffee and tea available; some guests had concerns about cleanliness of food areas.
Overall Experience
8.78
Overall positive experiences reported with return intentions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:48

Property Description

Prime Location in Taito District
Located in the heart of Tokyo, CHA-AN HOTEL UENO is surrounded by historic temples and popular shopping destinations. Guests can easily explore the cultural landmarks such as Choen-ji Temple, Tokaku-ji Temple, and Ryukoku-ji Temple, all just a short walk away.

Modern Amenities for Comfort
Experience comfort and convenience in our air-conditioned rooms equipped with essential amenities like a desk, kettle, fridge, and flat-screen TV. Guests can also enjoy a private bathroom with a bidet, ensuring a relaxing stay. The hotel provides free WiFi, a shared kitchen, and luggage storage for added convenience.

Nearby Attractions and Accessibility
With Rinko-ji Temple, Marishiten Tokudaiji Temple, and Atre Ueno Shopping Mall in close proximity, guests can immerse themselves in the vibrant surroundings. Additionally, being just 21 km from Tokyo Haneda Airport, CHA-AN HOTEL UENO offers easy access for travelers.

Book your stay at CHA-AN HOTEL UENO now for a memorable Tokyo experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 292 reviews
Cleanliness: 8.11
Service: 9.08
Location: 9.12
Room Quality: 8.77
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 8.61
Overall Experience: 8.78
R
Russell • solo_traveller • au
10
Absolutely wonderful, I will stay here again.
Pros:

Everything is thought of and very convenient. Out of all my hotel stays in Tokyo, I wish I booked more time here. Spacious rooms, fully equipped and in a quiet street, I will be back!

2026-05-14 • via Nuitee
C
Cheng-Hsi • solo_traveller • tw
10
Cons:

浴室沒有掛勾，洗澡時無法掛衣服。

2026-05-14 • via Nuitee
N
nan • solo_traveller • ae
5
2026-05-06 • via Nuitee
Y
Yu-Ting • solo_traveller • au
10
2026-05-05 • via Nuitee
V
Virginie • family_with_children • be
10
2026-05-04 • via Nuitee
M
MARKET • solo_traveller • kr
6
2026-04-29 • via Nuitee
C
CHILIN • family_with_children • tw
8
2026-04-28 • via Nuitee
A
Amanda • family_with_children • nc
8
Pros:

Hébergement plutôt spacieux pour Tokyo et bien pensé pour accommoder plusieurs voyageurs
Bien situé dans une zoné résidentielle calme et à approximité des parties animées de Ueno

Cons:

RAS

2026-04-27 • via Nuitee
G
Gunther Basil • couple • ph
10
2026-04-23 • via Nuitee
S
shu-chuan • extended_group • tw
9
Pros:

交通便利，離上野車站近，房間舒適乾淨，有家的感覺。

2026-04-20 • via Nuitee
M
Moe • couple • jp
8
2026-04-19 • via Nuitee
E
Eunpyo • couple • kr
10
Again, it was a good stay.
Pros:

It was a very comfortable, clean, and convenient stay. The location was perfect to get to the attractions in the city center.
The room was spacious and the facilities were well prepared.
As a whole, it was a good experience.

Cons:

Nothing particular.

2026-04-18 • via Nuitee
P
Pathompong • family_with_children • th
9
2026-04-18 • via Nuitee
R
Rosemary • family_with_children • au
9
2026-04-17 • via Nuitee
G
Graziela • family_with_children • au
9
Nice big room
Pros:

We booked this hotel last minute as we decided to fly to Tokyo a day earlier and our accomodation in Akihabara didn't have availability. So this was just one night stay but the place was amazing, nice and big, bunk beds which the kids loved, toilet, sink and shower/bath all separate so easy for a family of 4 to get ready.
Would stay here again. Can't comment too much on location as we arrived late at night and left the next morning so didn't look take trains or walked anywhere except for the local 7-11 few minutes away.

Cons:

As we were going to arrive late at night, I filtered accomodations with 24 hrs front desk, but to my disappointment this property didn't have 24hrs front desk and no staff on premisses during the time we were there. So listing should be updated.
We had an issue with the passkey to get in but that was quickly resolved by calling the number at the door to a remote office, however someone without roaming access may have got stuck.

Pillows were very uncomfortable so a few extra options would have been nice.

2026-04-15 • via Nuitee
K
Kristine • family_with_children • au
9
Awesome stay
Pros:

Friendly staff, comfy beds, short distance to shops restaurants

Cons:

There was a sensor light near the hallway, that you can not turn off. Very annoying especially at night. It comes on when you go to the toilet and interrupts sleep.

2026-04-14 • via Nuitee
J
Jenna • family_with_children • pf
10
Emplacement, calme et chambre spacieuse !
Pros:

Hôtel super bien agencé. Les chambres sont hypers spacieuses , le petite coin tatami est très agréable, chambre très bien équipés, tout est bien pensé. La literie est confortable, la chambre est propre. Bref rien à dire.
L’espace pour manger au hall d’entrée est appréciable et la machine à cafe, thé à disposition au top.
Je recommande à 100%

Cons:

Rien

2026-04-13 • via Nuitee
P
peggy • extended_group • nc
8
Un petit hôtel charmant
Pros:

L’emplacement est super, les chambres étaient très originales.

Cons:

Tout était super, mais je constate juste que les sanitaires méritent un nettoyage plus en profondeur.

2026-04-12 • via Nuitee
C
Chai • extended_group • my
9
2026-04-12 • via Nuitee
Y
YU CHIAN • couple • tw
4
Pros:

離上野站近，交通方便

Cons:

隔音非常不好，樓板非常薄，樓上腳步聲超明顯。
建議準備耳塞

2026-04-08 • via Nuitee