CHA-AN HOTEL UENO

Hotels
8.7 (317 reviews)
Taito ku Higashi-Ueno 3-12-3 , Tokyo , jp
+81 3-6705-5554

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Heating
Family rooms
Lift / Elevator
Safety deposit box
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Cons:
Cleanliness issues in shared areas
Self-service for waste disposal

Categories

Cleanliness
8.11
Some guests found garbage in shared spaces; however, overall cleanliness was generally noted as satisfactory.
Service
9.08
Staff is responsive and communication is prompt, enhancing the overall experience.
Location
9.12
Located near Ueno station, convenient for tourists; surrounded by a quiet residential area.
Room Quality
8.77
Rooms are spacious and comfortable for families.
Amenities
8.6
Amenities like free drinks and microwave facilities were appreciated.
Value for Money
8.56
Prices are reasonable for the quality of stay, especially for family accommodations.
Food and Beverage
8.61
Free coffee and tea available; some guests had concerns about cleanliness of food areas.
Overall Experience
8.78
Overall positive experiences reported with return intentions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:48

Property Description

Prime Location in Taito District
Located in the heart of Tokyo, CHA-AN HOTEL UENO is surrounded by historic temples and popular shopping destinations. Guests can easily explore the cultural landmarks such as Choen-ji Temple, Tokaku-ji Temple, and Ryukoku-ji Temple, all just a short walk away.

Modern Amenities for Comfort
Experience comfort and convenience in our air-conditioned rooms equipped with essential amenities like a desk, kettle, fridge, and flat-screen TV. Guests can also enjoy a private bathroom with a bidet, ensuring a relaxing stay. The hotel provides free WiFi, a shared kitchen, and luggage storage for added convenience.

Nearby Attractions and Accessibility
With Rinko-ji Temple, Marishiten Tokudaiji Temple, and Atre Ueno Shopping Mall in close proximity, guests can immerse themselves in the vibrant surroundings. Additionally, being just 21 km from Tokyo Haneda Airport, CHA-AN HOTEL UENO offers easy access for travelers.

Book your stay at CHA-AN HOTEL UENO now for a memorable Tokyo experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 317 reviews
Cleanliness: 8.11
Service: 9.08
Location: 9.12
Room Quality: 8.77
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 8.61
Overall Experience: 8.78
C
CHIA YANG • family_with_children • tw
8
2026-07-21 • via Nuitee
S
Suet Yee • extended_group • hk
10
入住很方便，房東給我們密碼自行進出，可以省卻害怕遺失房卡的煩惱，多人同房也可以各自行動
Pros:

房間很大，好整潔，床單很滑很舒服

Cons:

床褥有點軟，老人家不舒服，但有榻榻米可以用這可以解決

2026-07-19 • via Nuitee
E
Eliezabet • extended_group • my
10
A wonderful stay with great convenience and comfort.
Pros:

We had a great stay at this hotel. The room was spacious, clean, and very comfortable. They even provided an extra mattress, which was very helpful for our group. The location is convenient, with easy access to nearby facilities and public transportation. The self check-in process was smooth and simple, making our arrival hassle-free. Overall, we had a pleasant experience and would definitely recommend this hotel to others.

部屋は広くてとても清潔でした。追加のマットレスも用意していただき、とても助かりました。周辺には便利な施設が多く、立地も良かったです。セルフチェックインの手続きも簡単で、とてもスムーズでした。快適に滞在できたので、ぜひおすすめしたいホテルです。

2026-07-16 • via Nuitee
X
Xóchitl • family_with_children • mx
10
Exclente
Pros:

Excelente hotel cercas de la líneas de metro, fácil de llegar a muchos restaurantes... Somos una familia de 5 y nos encanto porque el espacio era perfecto, tiene elevador para no batallar con las maletas...

2026-07-16 • via Nuitee
N
Norman • family_with_children • hk
10
Great experience great value for money. Definitely would come back.
Pros:

Very convenient as the hotel is.near to train station and tourist attractions. The rooms are spacious very quiet and clean.

Cons:

The pillows are bit small and too thin. Also I can’t turn off the night light.

2026-07-12 • via Nuitee
偉瑛 • family_with_children • tw
9
2026-07-08 • via Nuitee
W
Wan ting • family_with_children • tw
7
Pros:

空間很大,有兩個桌子可使用,榻榻米可同時攤開兩個大行李,衛浴和洗手台及廁所分成三間,無人櫃台,前一天會收到入住email提供大門和房間密碼,12點即可入住,10點前退房,入住三晚,需自行整理垃圾和毛巾放置於門口,會有工作人員替換,民宿位於住宅區內,晚上很安靜,一層有兩個房間,有一個小電梯可使用

Cons:

下層床超級軟,床頭櫃有很厚一層灰塵,衣櫃有異味,只使用到衣架,沒有放置衣服在裡面,衣櫃反而很佔位,建議可以改成開放式衣櫃即可,
入住當天加濕器兼除濕機剛打開就顯示缺水/滿水,入住期間晚上會聽到樓上明顯的腳步聲,距離上野車站步行約10分鐘

2026-06-29 • via Nuitee
J
Jin • extended_group • us
9
Spacious, clean accommodations close to Ueno station and other areas of interest
Pros:

Property was spacious, clean, and close to Ueno station and Ueno Park. Staff were responsive and provided clear directions regarding trash, AC, towels etc.

2026-06-22 • via Nuitee
E
eva • solo_traveller • es
9
Pros:

La habitación está muy bien para ir en grupo

Cons:

No me gustó que me parece mucho lo que cobran por la limpieza,yo viajaba sola y solo quería una habitación para dormir esa noche y el Booking no lo especifica claro

2026-06-20 • via Nuitee
R
rukasu • extended_group • jp
10
2026-06-20 • via Nuitee
C
Chuiyuan • family_with_children • us
1
AVOID AT ALL COST. The owner is only reachable via Booking.com chat, and is extremely slow to help
Pros:

The location was nice. It was close to most places of interest. But not too close. While it's not far from Ueno station, it's still about 8 minutes of walk, and hauling luggages for these distances wasn't great. The drink station on the first floor was nice - you can get coffee and tea on-demand.

Cons:

[Size]
The room is very small, but that's to be expected for most hotels in Tokyo. The hotel did not offer any amenities beyond the things in the room.

[Bad Customer Service]
It's called a hotel but it isn't a real hotel; there isn't a front desk and they will not hold luggages for you if you arrived early. Also, without a front desk, if you need any help, there aren't anyone to help. We ran into a door password issue when we returned to our room late, and we were locked out of the front door at night. The only way to reach them is through the Booking.com chat, and they were EXTREMELY slow to respond. They requested us to record videos and send them emails at 9:30PM!! Of the 40 minutes that it took before they sent us the backup password, they only responded 3(!!!) messages in the chat, which was absolutely unacceptable. Imagine waiting in the dark, outside of the building, and hoping that someone would help.

[Misleading Advertising]
I would also file a complaint to Booking.com - this place is claiming to be a "hotel" while in reality it is just an AirBnB. This is false advertising and extremely misleading. I was aiming for a regular hotel for the ability to hold luggages and to have a front desk; this pretend hotel doesn't offer any.

[Cleanness]
The room is overall clean but there is one spot in the middle of the room where it smelled like urine. We can smell it every time we return to the room.
[Biased Reviews!]
I think all the 5-star reviews here are biased. The room has clear instructions asking for highest rating reviews and not 4-star (or 9/10) reviews (see photo).

2026-06-17 • via Nuitee
H
Huiqin • solo_traveller • sg
10
Good location and clean
Pros:

Clean,new, good location near Ueno Station

Cons:

The pillow is a little too hard.

2026-06-13 • via Nuitee
N
norizatul amirah • family_with_children • my
10
2026-06-08 • via Nuitee
A
Azwa • family_with_children • my
10
Good place to stay
Pros:

location was perfect. close to konbini and train station

Cons:

provide iron would be better since electricity voltage in japan is different

2026-06-08 • via Nuitee
M
Mr Jung • family_with_children • kr
9
최고의 편안한 잠자리 숙소
Pros:

템퍼 침대에 무료 음료도 있고 주변도 조용하고 아주 편하게 잠을 잤음. 침대가 너무 좋았음
템퍼 침대 프레임도 있어 높이 조절도 되고 다다미 장소도 있어서 잡담하기도 좋음

Cons:

화장실에서 냄새가 남. 그것만 아쉬웠음

2026-05-31 • via Nuitee
N
Najera • solo_traveller • mx
8
Cons:

Se quedaba sin agua caliente, y la cama estaba vencida en un costado

2026-05-30 • via Nuitee
J
Jack • family_with_children • us
8
Enjoy
Pros:

location and new

Cons:

no coffee or tea in the room and the restroom exhaust seems to be automatic instead of on/off

2026-05-30 • via Nuitee
N
Nyamka • extended_group • mn
8
2026-05-28 • via Nuitee
L
Lee • extended_group • kr
10
Exceptional hospitality that touches the heart.
Pros:

I stayed here with my family for five nights, and it was absolutely wonderful. I have a deep appreciation for well-curated spaces and high-quality service—and this property nailed both.

Every corner of the room showed how much care and effort the host puts into this place. We left with beautiful memories and great inspiration. Thank you for being such a fantastic host. We would love to return, and hopefully, we can welcome you to Seoul someday too!

2026-05-26 • via Nuitee
T
Thomas • extended_group • us
6
2026-05-24 • via Nuitee