Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and comfortable rooms
Good amenities
Cons:
High additional charges
Issues with cleanliness of shared spaces
Service delays

Categories

Cleanliness
8.28
Some reviews mentioned issues with the cleanliness of communal areas and overall service.
Service
9.25
Generally positive sentiments towards friendly and helpful staff, though some negative experiences reported.
Location
9.29
Multiple reviews praised the hotel's great location near key attractions.
Room Quality
8.74
Reviews praised the spaciousness and comfort of the rooms with some minor complaints.
Amenities
8.27
The pool and sauna were highlighted positively; however, some complained about additional charges.
Value for Money
8.73
Mixed sentiments with some entertainment at a cost; the breakfast value was highlighted positively.
Food and Beverage
8.78
The breakfast received positive mentions, but included meal options could be improved.
Overall Experience
9.05
A majority of reviews reflected a very positive overall experience with a few noted exceptions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:22

Property Description

Luxurious Accommodations

Experience modernly furnished rooms with stunning city or lake views, equipped with all the amenities you need for a comfortable stay - from a flat-screen TV to complimentary bathrobes.

Relaxation and Wellness

Indulge in spa services, take a dip in the indoor pool, or unwind with a massage at our full-service spa. Stay active at the 24-hour fitness centre to keep up with your routine during your stay.

Gourmet Dining Experience

Savor delicious meals made from local produce at Azure restaurant, offering seasonal menus for breakfast, lunch, and dinner. Enjoy the convenience of 24-hour room service for a meal anytime during your stay.

Book now to elevate your Toronto experience at InterContinental Toronto Centre, just steps away from major attractions like the CN Tower and the Harbourfront Centre.

Important information:

When booking 3 rooms or more, different policies and additional supplements may apply.

Breakfast packages include breakfast for the number of adults listed on the Reservation. Breakfast is not included for children over the age of 5 years.

Pool, Sauna, and Hot Tub Hours: Open daily from 6:00 AM - 10:00 PM.
Adults Only: Daily from 7:00 AM – 8:00 AM and 9:00 PM – 10:00 PM.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 2200 reviews
Cleanliness: 8.28
Service: 9.25
Location: 9.29
Room Quality: 8.74
Amenities: 8.27
Value for Money: 8.73
Food and Beverage: 8.78
Overall Experience: 9.05
R
Rika • family_with_children • us
8
ひさびさのいいCity Hotel
Pros:

場所がよかったのと、スタッフの方がとても親切でした

2026-08-29 • via Nuitee
S
Sihyun • couple • kr
10
2026-08-29 • via Nuitee
M
Maria • extended_group • ca
10
Wonderful staff
Pros:

Dinner was fantastic! Room was lovely, bed was a little high but I'm short. 😊

2026-08-29 • via Nuitee
C
Cassandra • couple • au
8
Location good for Union Station. Beware extra $25.00 cost, plus tax, for “enhanced experience”
Pros:

The room was comfortable and my husband enjoyed his buffet breakfast. Location was close to Union Station.

Cons:

We were extremely annoyed that the receptionist presented us with a letter stating that an extra $25.00 daily amenity fee, plus tax, would be charged to “enhance our experience” to make our stay “exceptional.” We were only there from late afternoon until 9.30am and didn’t use any facility except the room. I shall be writing a review on other sites advising Australians about the extra cost in an already expensive hotel.

2026-08-28 • via Nuitee
C
Catherine • solo_traveller • gb
9
Fantastic, only a 2 night stay but my favourite hotel during my trip
Pros:

Central and great facilities, very comfortable bed

Cons:

There was nothing I didn’t like

2026-08-28 • via Nuitee
A
Annie • couple • ca
6
2026-08-28 • via Nuitee
7
76erikan • Family
10
Amazing Service
Pros:

Our trip to Toronto was truly unforgettable, and our stay at the InterContinental made it even more special!

I booked our stay very last minute, but from the moment we arrived, everything was superb. We were so grateful that they were able to accommodate us with an early check-in, especially after a long and tiring day.

The level of service throughout our stay was exceptional. Everyone we encountered, from the front desk to the bell desk and even the security guard, was incredibly helpful, welcoming, and willing to go above and beyond. I unfortunately didn’t get everyone’s names, but I want to recognize Evangeline, Daniel, and Saboo for their wonderful service.

And a huge shout-out to DAVID at the front desk! He was absolutely the best. He was so welcoming, friendly, helpful, and genuinely made us feel taken care of. His amazing service really stood out and made such a great impression on us.

Thank you to the entire InterContinental team for making our Toronto trip even more memorable. We truly enjoyed our stay and would absolutely stay here again! ❤️

2026-08-27 • via Tripadvisor
E
Erika • couple • ca
10
Amazing!!!
Pros:

The staff and amenities are all nice.

2026-08-27 • via Nuitee
M
moshe steiner • couple • il
10
2026-08-27 • via Nuitee
B
Bade • solo_traveller • ca
10
Pros:

I really liked that it was so close to union station and ripleys aquarium.

Cons:

There was nothing about this property that I did not like.

2026-08-26 • via Nuitee
S
Sara • family_with_children • gb
8
2026-08-25 • via Nuitee
E
eak49 • Friends getaway • Sunnyvale, California
6
Great location and nice property but inept front desk staff
Pros:

Great location and nice property but inept front desk staff detracted from being an excellent stay.

Highlights:
- Wonderful location walking distance to a lot especially to Rogers Centre
- Nice view of the CN tower
- Rooms were nice and beds were comfortable
- Nice atrium breakfast
- Had an indoor pool and spa
- Gave us a small water bottle each day

Lowlights:
- Staff (customer facing): no one knew what was going on and everyone gave different information. Horrible customer service that is unacceptable at a hotel of this caliber and for a lack of care for patrons even as a loyal diamond customer.

Examples
-- On check in for 1 of our 2 rooms, they didn't have the room available we had booked. This is after we had called the night before to speak to customer service to add on a name of a guest so that room should have been properly accounted for.
-- They said our other room had lounge access but not that first one. Both on that floor and booked by the same person. Upon going to the lounge, we were denied access for either one.
-- When requesting a late check out at the front desk the night before, a friendly front desk staff said as Diamond we could stay til 4pm and no problem. Upon getting out key to get back to our room later that next day, they said we couldn't do that and even 3pm shouldn't have been provided.
-- Found an envelope in our room from the hotel with someone else's full name on it and welcome letter which has to be a privacy issue as well as inability to prepare properly. Embarrassing

2026-08-24 • via Tripadvisor
R
R1748LBmarct • Family
10
An Exceptional Stay Made Extra Special by David
Pros:

My wife and I stayed at the InterContinental Toronto on August 23 to celebrate our 30th wedding anniversary, and David at the front desk went above and beyond to make our stay truly memorable.

From the moment we arrived, David was warm, welcoming, and incredibly attentive. We mentioned we were going to see Mamma Mia! and he was knowledgeable about ABBA, which made our conversation especially fun. He arranged an advanced check-in for us and, as a wonderful surprise, had complimentary sparkling wine and desserts sent to our room.

We had a fantastic evening seeing Mamma Mia! and having dinner at the CN Tower, but David’s thoughtfulness added an extra special touch to our anniversary celebration.

It’s people like David who make a hotel stay go from simply enjoyable to exceptional. His genuine hospitality, attention to detail, and personal touch were outstanding. The InterContinental is very fortunate to have someone like him representing the hotel.

Thank you, David, for helping make our 30th anniversary so special. We won’t forget your kindness! ❤️🥂

2026-08-24 • via Tripadvisor
E
Elodie • family_with_children • fr
1
Cons:

L'hôtel facture des frais "daily amenity" de 28€ alors que tout est payé via booking. Ils disent que ce n'est pas optionnel et on se sent obligé de les payer. Booking me confirme que ce n'est pas normal.

2026-08-24 • via Nuitee
L
Lena2122 • couple • gr
9
2026-08-24 • via Nuitee
S
Sara • solo_traveller • ca
8
2026-08-24 • via Nuitee
J
Julie • family_with_children • ca
6
Pros:

Location

Cons:

Bed was very uncomfortable

2026-08-24 • via Nuitee
B
Benjamin • family_with_children • de
9
Pros:

Exzellente Lage, gute Zimmer, sehr freundliches Personal, Pool vorhanden

2026-08-24 • via Nuitee
5
583rosst • Couples • Kincardine, Bruce County, Ontario
10
Weekend in Toronto
Pros:

David at front desk was great, and the location cannot be beat for a visit to Toronto.

2026-08-23 • via Tripadvisor
L
Li-Wei_Ko • solo_traveller • tw
10
Pros:

飯店地點很方便，房間也很乾淨舒適，離地鐵交通很近很方便，第一次入住非常感謝櫃檯接待幫我升等到高樓層房間，可以直接看到電視塔和水族館，可惜到訪時間太短都在會場開會居多，比較沒辦法去觀光，下次有機會一定考慮回訪。

2026-08-23 • via Nuitee