Avalon Hotel & Conference Center

Beds are a little stiff other than that everything is perfect

EVERYTHING was horrible. The room I received was not clean (hair in bed, dirt on shower flooring, dirty shower curtain, dead cockroach IN THE FRIDGE). To make it even worse, I did not stay there, the manager, Ricky, said he would give me a refund and I never received the refund through Booking.com. They stole my money. I paid $320 for a nasty hotel room that I did not stay in for more than 5 minutes. DO NOT BOOK AT THIS HOTEL and DO NOT use BOOKING.com. FRAUD

Bar and grill was closed

I see they are remodeling, the outside looks bad but the Inside is nice. The room was nice except it wasn't very clean as far as the floors and was dusty. Beds were comfortable.

Called to verify we could check in early, front desk guy said "I can help you with that" and hung up, called back and said "I think you hung up on accident" to which he replied "it wasn't an accident". Parking lot empty when we go there. Outside didn't look like the pictures. Waited a while at the front desk for someone to show up, finally had to use the phone to get someone's attention. Front desk guy checked us in to a different room than I booked and paid for, for convenience of "checking in early", without any price difference (the room was a downgrade), gave us the room key and when we walked into the room it was clear and obvious guests were occupying that room. Started the process over. Gave us keys to a different room and we started walking to find it. As we were walking down the hallway I noticed a lot of the doors to rooms were not in the frames correctly? Our room was clearly not vacuumed. Went to find the nice indoor pool, as advertised, it's not operational as it's completely empty and completely dark in there but the doors were unlocked which was weird and maybe a safety hazard. Every time we walked thru the lobby there was no one at the desk. Didn't see a staff member the entire time we stayed. Only time we saw a staff member was when I had to beg him to come check us in at the desk when we arrived. Something I love about staying at hotels is continental breakfast. Hours stated 6-10am, went over to check it out around 8am, looked nice but the waffle batter was very thin and the iron barely cooked the waffle. There were tater tots that were barely cooked as well. I went to make a cup of coffee, the machine was cool, the only option was half and half that expired in March of 2026, I figured that out when I poured it into my coffee and it was a solid form.

It was all good

The beds are to high for a short person to get into

Needs lots of updates. Didn't let me know ahead of time that the king room wasn't one they could accommodate a pet until my arrival(I booked a month in advance at least), also didn't inform me there was a pet fee. Pool was closed, had to ask for towels for our room. Doors were open to anyone to walk into the halls throughout the facility. So didn't feel safe in that aspect.

Upon first opening the door, the room reeked of cigarette smoke. The toilet seat was up and dirty and half of the lights didn’t work. As a woman, I felt unsafe even though I wasn’t alone and had packed pepper spray for safety reasons. When I went to check out, no one was at the counter and I had to call and listen to the phone ring for 5 minutes before curtly being told to just leave my key on the counter.

Bathroom was disgusting. There was a hole in the wall, few towels were available, sink had had slow drain and walls were not real clean.

I really don't think l have anything. .. but next time I come l hope they have everything done they wanted.

There should have been a sign at the front desk explaining that the pool was under maintenance - several guests were rather upset.

Everything