Hotel La Luna

Hotels
8.6 (108 reviews)
Calzada de Tlalpan, 4383. Colonia San Lorenzo Huipulco , Mexico City , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Non-smoking throughout
Shuttle service (additional charge)
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Clean facilities
Cons:
Poor customer service
Limited amenities
Issues with internet speed

Categories

Cleanliness
8.6
Clean and well-maintained, although some reviewers noted issues with cleanliness items like dust or strong scents.
Service
8.1
Mixed feelings about service; some staff described as unfriendly while cleaning staff received praise.
Location
9.6
Conveniently located near transport and food options, highly praised by multiple reviewers.
Room Quality
9.1
Rooms generally comfortable, although some mentioned odors and issues with the elevator.
Amenities
8.1
Basic amenities with some complaints about lack of a restaurant and internet speed.
Value for Money
9.1
Generally considered a good value, but some felt the price was high given the service and amenities.
Food and Beverage
7.6
Limited food options noted, with no restaurant on site and no included breakfast.
Overall Experience
8.6
Overall satisfaction is moderate to high, with specific areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:17

Property Description

City Views and Convenient Location
Hotel La Luna in Mexico City offers stunning views of the city and is conveniently located near popular attractions such as Museo del Tiempo Tlalpan and Frida Kahlo House Museum.

Comfortable Accommodation and Excellent Services
The guest rooms at Hotel La Luna are designed for comfort, featuring a seating area, flat-screen TV, and a private bathroom with free toiletries. The hotel also provides 24-hour front desk assistance, shuttle service, and free WiFi throughout the property.

Easy Access to Key Landmarks
With Zocalo Square and The Angel of Independence within a short distance, Hotel La Luna is the perfect choice for travelers looking to explore the vibrant city of Mexico. Book your stay now and experience the best of Mexico City at Hotel La Luna.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MEX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 108 reviews
Cleanliness: 8.6
Service: 8.1
Location: 9.6
Room Quality: 9.1
Amenities: 8.1
Value for Money: 9.1
Food and Beverage: 7.6
Overall Experience: 8.6
G
Gid • solo_traveller • mx
1
No lo recomiendo.
Pros:

Solo la ubicacion. Cobraron mas que lo ofrecido en. Booking. El piso del cuarto sucio.

Cons:

Reserve para 1 adulto y dos menores. Y me dicen que solo era una cama para los 3. Que si queria de 2 camas subia de 1173 a 1700. Solo por que lo necesitaba tome el de dos camas por 1700. Es para mi un abuso.

2026-04-21 • via Nuitee
P
Pérez Cuevas ug • couple • mx
8
2026-04-20 • via Nuitee
N
Nancy • family_with_children • mx
9
Atencion a clientes
Pros:

La privacidad y que esta bien ubicado

Cons:

Que no tengan variedad en el servicio a la habitacion

2026-04-11 • via Nuitee
J
JORGE LUIS • family_with_children • mx
7
2026-03-03 • via Nuitee
J
Juanje • family_with_children • mx
8
2026-02-09 • via Nuitee
S
Sonia L • family_with_children • mx
8
Pros:

No hubo desayuno, le falta una actualizada a la decoración

Cons:

no me encantó pero a ubicación con el INCAN esta excelente y el servicio en general es bueno

2026-01-20 • via Nuitee
R
Ricardo • family_with_children • mx
8
Pros:

La habitación en general es cómoda

Cons:

El excesivo olor a cloro al entrar por primera vez a la habitación

2026-01-19 • via Nuitee
Z
Zulema • family_with_children • mx
9
2026-01-19 • via Nuitee
E
Elda • extended_group • mx
4
Pros:

NADA

Cons:

PESIMO SIN AIRE ACONDICIONADO, PRESTARON UN VENTILADOR MUGROSO LLENO DE PELUSA.
PRECIO ALTO EN RELACION A LO QUE OFRECEN, PERSONAL CON MAL GENIO, EXCEPTO LAS SEÑORAS DE LIMPIEZA ELLAS AMABLES

2026-01-19 • via Nuitee
A
Aguilera • family_with_children • mx
10
Pros:

Cercanía a todo

2025-12-25 • via Nuitee
S
Shadany Gabriela • couple • mx
5
MAL SERVICIO AL CLIENTE
Pros:

Me gustó que está cerca de transporte y lugares para comer

Cons:

El personal, pésimo servicio y atención al cliente, nos atendieron con una actitud muy desfavorable en recepción, poco amables, a penas y saludaban.

2025-12-23 • via Nuitee
J
Joselin • family_with_children • mx
10
2025-12-02 • via Nuitee
P
Paula • solo_traveller • cl
7
2025-11-15 • via Nuitee
E
Ernesto Antonio • solo_traveller • mx
10
Una cómoda estancia.
Pros:

Es un lugar cómodo. Muy cercano al lugar que requería visitar en ese momento.

Cons:

En realidad no hubo algo que no me gustara.

2025-11-01 • via Nuitee
G
Gina • solo_traveller • mx
7
Pros:

No hay restaurante en las instalaciones. No hicieron la habitación durante mi estancia de dos noches

2025-10-29 • via Nuitee
D
Daniel • family_with_children • mx
10
Pueden mejorar
Pros:

Muy limpio y bien ubicado

Cons:

La atención en recepción

2025-10-29 • via Nuitee
J
Jocelin • family_with_children • mx
9
Pros:

La ubicación , hay tiendas para comprar de comer

Cons:

Q no tenia bote de basura en el baño

2025-10-17 • via Nuitee
Z
Zenteno • family_with_children • es
10
Gran lugar
Pros:

La ubicación es muy buena y las instalaciones también, lo recomiendo.

2025-10-08 • via Nuitee
A
Anita • family_with_children • mx
10
Pros:

La Zona

Cons:

No hay alimentos del día

2025-10-06 • via Nuitee
K
Karla • partner
10
Pros:

Muy tranquilo el lugar, ameno y excelente trato.

2025-10-06 • via Nuitee