Comfort Inn & Suites Harrisburg - Hershey West

Hotels
•
Comfort Suites
8.1 (682 reviews)
1001 Briarsdale Road , Harrisburg , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Clean beds and towels
Friendly staff
Good breakfast options
Cons:
Dirty rooms
Uncomfortable mattresses
Insufficient service regarding towels and cleanliness

Categories

Cleanliness
5.85
Multiple reviews mentioned issues with cleanliness, including hair on bedsheets and dirty bathrooms.
Service
9.85
Overall friendly staff, although there were some complaints about service related to breakfast.
Location
9.35
Conveniently located near Hershey Park and other stores.
Room Quality
8.35
Some rooms were decent, but issues like uncomfortable mattresses were noted.
Amenities
6.85
Limited amenities reported, including poor pool quality and insufficient towels.
Value for Money
7.85
The value is questionable given the condition of the rooms and amenities.
Food and Beverage
7.85
Breakfast was good, but many items were cold and empty.
Overall Experience
8.85
Mixed experiences; while some elements were satisfactory, significant concerns affected the overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:29

Property Description

Convenient Location Near Attractions
Located just 3.8 km from the National Civil War Museum and a short drive from Hersheys Chocolate World and Hersheypark, Comfort Inn & Suites Harrisburg - Hershey West offers a prime location for exploring Harrisburg's top attractions.

Modern Amenities for a Comfortable Stay
Guests can enjoy a seasonal outdoor swimming pool, a fitness centre, and a shared lounge during their stay. The hotel also provides a business centre, vending machines with snacks and drinks, and free WiFi throughout the property for added convenience.

Exceptional Service and Facilities
With a 24-hour front desk, an ATM, and a non-smoking environment, Comfort Inn & Suites Harrisburg - Hershey West ensures a pleasant and hassle-free experience for all guests.

Ready to experience comfort and convenience in Harrisburg? Book your stay now at Comfort Inn & Suites Harrisburg - Hershey West.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDT

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 682 reviews
Cleanliness: 5.85
Service: 9.85
Location: 9.35
Room Quality: 8.35
Amenities: 6.85
Value for Money: 7.85
Food and Beverage: 7.85
Overall Experience: 8.85
C
Charles • couple • us
10
enjoyable
Pros:

The owner was very nice and friendly, and the whole place was well cared for and clean.

Cons:

N/A

2026-02-14 • via Nuitee
A
aybar • couple • us
10
2026-02-11 • via Nuitee
D
DeLois • extended_group • us
5
2026-02-10 • via Nuitee
J
Jon • solo_traveller • us
9
Pros:

The gentleman working the night shift was extremely helpful in locating a parking spot, as we were pulling a trailer, and there was limited parking available in the hotel parking area. Another gentleman, who I assume was the owner, was also greeting guests at breakfast, and making sure that everything was running smoothly. Overall, it was a clean, friendly, comfortable experience.

2026-01-27 • via Nuitee
E
Erik • family_with_children • us
2
Pros:

Location

Cons:

Staff
Dirty
Nothing restocked without asking
Terrible service

2026-01-21 • via Nuitee
J
Joshua • extended_group • us
8
2026-01-19 • via Nuitee
K
Keith • family_with_children • us
10
2026-01-19 • via Nuitee
S
Susan • family_with_children • us
3
Pros:

They were very nice with getting us checked in early before heading to Hershey park.

Cons:

When breakfast was open everything was cold. A lot of things were empty or outdated. We had to go to the front desk at 11pm from kids running and pounding on the floor, to find out it was either a worker/owners kids running around.

2026-01-19 • via Nuitee
K
Katie • solo_traveller • us
1
Don't stay here
Cons:

The rooms were disgusting, furniture was broken down. I ended up leaving and going to another hotel for the night because I did not feel safe and when I called and asked if I could get a refund, the person on the phone raised their voice at me. I then called their management company and was told maybe they yelled at me because they were upset that I didnt tell them before leaving. I said I literally just got done finished telling you i did not feel safe. Why would I tell them I'm leaving?
So anyways, please don't stay here.

2026-01-19 • via Nuitee
L
Lynda • couple • us
4
Cons:

We stayed at this hotel one night. I found a ($10) discounted rate online so I booked it online and not at the actual hotel.
When we checked in they explained to us that rooms are distributed by how much people pay and because we paid online to a third-party and got a discount we would not get a “regular” room but a “third-party” room? We were walked to our room and it was in the basement! There was another guest room and a storage room down there. We half jokingly asked are we being put down in the basement because of our ($10) discounted rate and he never answered!
I have booked hotel rooms online before and this has never happened to me! We ended up staying because we were not allowed a refund.
The room was just OK, but I have seen worse rooms. I don’t know where all the wonderful reviews came from. I’m wondering if it was friends and family members? Or it was people who booked on their website and got a (better) room on the upper floors!?!
At check out, we were reminded again that we get what we pay for so in the future make sure we book at the hotel website and not online!
So the whole experience was just strange and weird and I’ve never experienced that before! (Just a warning if you book online, there are other hotels in this area if you don’t want to take the chance of being put in the basement!)

2026-01-19 • via Nuitee
S
Stephanie • family_with_children • us
4
Wouldn't recommend.
Pros:

We had enough room for our party of 5 to sleep comfortably.

Cons:

There was mold in the shower and the shower didn't drain well. Breakfast was OK but it seemed like staff was limiting beverages.

2026-01-19 • via Nuitee
E
Erlinda • couple • us
4
Uncomfortable. Will not stay there again
Cons:

The bathroom while clean, smells bad. It had the smell of clothes that were stored while still wet. It also does not have a single towel rack!!

2026-01-19 • via Nuitee
M
Marcello • extended_group • us
8
2026-01-19 • via Nuitee
L
Luann • family_with_children • us
10
Pros:

Friendly staff. Good breakfast. Great price.

Cons:

You can tell the drywall was put in by unskilled workers. Joint and corner tape peeling. The room was still clean which is what really matters

2026-01-15 • via Nuitee
D
Davidson • extended_group • us
7
The manager always makes it a pleasant experience and goes out of his way to help. This is why it’s my regular stop in H
Pros:

The staff is friendly and the rooms were clean. The manager does his best to assure your stay is comfortable and for the most part it was good. Breakfast is good with variety.

Cons:

There are too few (one) towel racks in the bathroom. The refrigerator really didn’t get cold enough to use safely for food. There wasn’t enough soap provided.

2026-01-15 • via Nuitee
J
Janice • couple • us
10
It is a very nice hotel the staff was nice
Pros:

Very clean close to where we were going

Cons:

The room seem small

2026-01-14 • via Nuitee
D
David • couple • us
8
2026-01-14 • via Nuitee
S
Samantha • family_with_children • us
4
Pros:

Conveniently located

Cons:

Rooms and elevators were not well maintained. Bathroom was dirty with mold in the shower and dirty walls. Front desk personnel was not friendly or helpful. Our door in and out of the room would jam or malfunction. LOTS of wear and tear

2026-01-12 • via Nuitee
M
michelle • solo_traveller • us
5
The stay was okay, I wasn't aware of the $50.00 deposit plus I had to go back down to ask for a rece
Pros:

The breakfast was good.

Cons:

The room was okay. The bathroom needed fresh caulk around the tub, black spots around the tub.

2026-01-03 • via Nuitee
E
Elizabeth • couple • us
1
Pros:

Rooms are pretty clean beds are clean sheets and towels are clean.

Cons:

This whole building smells like a dirty ash trash there are ashes and cigarette butts on the stairs. The whole building stinks. Would not stay here again.

2026-01-03 • via Nuitee