NH Ciudad de Santiago

Hotels
•
NH Hotels
8.6 (3377 reviews)
Condell, 40 , Santiago , CL

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Friendly staff
Cons:
Inconsistent service
Cleanliness issues
Mixed reviews on breakfast

Categories

Cleanliness
8.4
Several reviews mentioned cleanliness issues, particularly in the bathroom.
Service
8.87
General sentiment was positive, though some staff interactions were negative.
Location
9.1
Multiple reviewers highlighted the excellent location of the hotel.
Room Quality
8.55
Reviewers noted comfortable rooms and large spaces.
Amenities
8.49
Amenities were generally well-received, though variations in availability were mentioned.
Value for Money
8.54
Overall good perception of value, with some remarks on specific service aspects.
Food and Beverage
8.19
Breakfast received mixed reviews, noted as generous yet improvable.
Overall Experience
8.66
Most guests left satisfied despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:18

Property Description

Convenient Location and Modern Comforts
NH Ciudad de Santiago, situated in the heart of Providencia district and just a short stroll from El Salvador subway station, offers practical accommodation with complimentary Wi-Fi. The spacious rooms feature separate seating areas, air conditioning, private bathrooms, walk-in closets, cable TVs, desks, and free Wi-Fi access for your convenience.

Exceptional Services
Enjoy round-the-clock front desk assistance, luggage storage, and the option for laundry services upon request. Your comfort is our priority.

Dining Experience
Indulge in a culinary journey at our on-site restaurant and bar, serving up a delightful array of regional and international dishes. Savor every bite during your stay at NH Ciudad de Santiago.

Book your stay now at NH Ciudad de Santiago and experience a perfect blend of comfort and convenience.

Important information:

When purchasing breakfast in addition to a nonrefundable rate (Room Only), it should be paid upon check-in, or at the reception during your stay. The charge for accommodations will be paid in advance in accordance with the conditions of the contracted rate. LOCAL TAX LAW Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). This additional fee (IVA) is not included in the hotel rates and must be paid separately. The information provided in the selected currency is for information purposes only. Charges will always be charged in the local currency. Special conditions and supplements may apply when booking more than 9 rooms. Please note that dogs and cats are allowed upon request and subject to approval. The maximum weight is 25kg. A charge of USD 25 per night will be applied (max of 2 pets per room). Guide dogs stay free of charge.

Please note that pets are only allowed upon request and subject to approval, pets will incur an additional charge of 25 USD per day,per pet,a maximum of 2 pets is allowed per room,the property can only accommodate pets with a maximum weight of 25 kg or less,. Guide dogs stay free of charge.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: SCL

Location

Guest Reviews

8.6
Based on 3377 reviews
Cleanliness: 8.4
Service: 8.87
Location: 9.1
Room Quality: 8.55
Amenities: 8.49
Value for Money: 8.54
Food and Beverage: 8.19
Overall Experience: 8.66
R
RICARDO • solo_traveller • br
10
Pros:

Gostei do tamanho do quarto, café da manhã e funcionários.

Cons:

Banheira poderia ser maior.

2026-09-12 • via Nuitee
C
Cristina • solo_traveller • es
10
2026-09-12 • via Nuitee
F
Francisco • couple • cl
8
According to expectations
Pros:

Very comfortable room, nice view, quiet place

Cons:

Tv set a little old

2026-09-12 • via Nuitee
E
ELIZIARIO • extended_group • br
10
2026-09-11 • via Nuitee
R
Ricardo José • couple • br
10
Estadia excelente!
Pros:

Excelente!!

Cons:

Gostamos de tudo!

2026-09-11 • via Nuitee
E
Efrát • extended_group • py
10
Beautiful great service.
Pros:

Beautiful hotel, good location, amazing breakfast.

Cons:

The only bad thing for me was the pillows… really bad pillows

2026-09-10 • via Nuitee
J
Javier • solo_traveller • uy
10
Pros:

La habitación exelente. Muy cómoda y muy limpia! El desayuno bien.

Cons:

La habitación tiene una vista estupenda pero los cristales estaban muy sucios en el exterior. La pizza de la cena debe mejorar mucho.

2026-09-10 • via Nuitee
M
Maristela • couple • br
8
Muito boa
Pros:

Quartos espaçosos as camas excelentes

Cons:

Teve 1 dia que n foi trocada a toalha

2026-09-10 • via Nuitee
A
Andrey • solo_traveller • br
9
Boa acomodação recomendo
Pros:

Boas acomodações

Cons:

Internet caia sempre

2026-09-10 • via Nuitee
W
Wellington • couple • br
9
2026-09-09 • via Nuitee
L
Lush • solo_traveller • au
9
2026-09-09 • via Nuitee
U
Uchechi • couple • ca
9
It was an amazing experience. The most important thing is that I achieved my aim of visiting.
Pros:

It was great! Everything including the staff were friendly and helpful

Cons:

Stocking up the fridge with items for sale new to us. Maybe to make it optional. So guest who are familiar with it can request for it specially eithee at check in or during their stay.

2026-09-09 • via Nuitee
V
VERONICA • couple • it
9
2026-09-09 • via Nuitee
C
Carol • solo_traveller • cl
9
Pros:

Todo 🥰

Cons:

Que las ventanas no se pudieran abrir

2026-09-09 • via Nuitee
E
Ester • extended_group • cl
9
Hotel con buena ubicación, cerca de puntos de interés y excelente desayuno
Pros:

El desayuno estuvo espectacular, nos llevamos una grata sorpresa la variedad, cantidades y detalles como sin gluten se valora enormemente.

Cons:

Lamentablemente no había silla para usar el escritorio y en nuestro caso viajamos por trabajo y tuvimos que solicitar a la recepción una silla, la lámpara para uso de escritorio estaba dañada, entonces se hizo un poco más difícil para trabajar.

2026-09-09 • via Nuitee
A
apmneto • couple • br
8
Excelente hotel para quem viaja a passeio e passa o dia turistando.
Pros:

Café da manhã muito bom e variado, inclusive com opções feitas na hora e sendo oferecido um pequeno café aos que precisarem sair muito cedo, quarto muito bom e amplo, cama excelente, travesseiros apenas bons, banheiro amplo e com ótimo chuveiro de teto, equipe educada e eficiente, limpeza impecável.

Cons:

Só os travesseiros que poderiam melhorar um pouco, embora não sejam ruins.

2026-09-09 • via Nuitee
O
Olivier • couple • fr
9
Pros:

Le petit déjeuner. L’espace des chambres

2026-09-08 • via Nuitee
R
Reinaldo • couple • br
9
2026-09-08 • via Nuitee
C
Carlos Roney Tagliani • solo_traveller • br
9
Ótima opção de hospedagem em Santiago
Pros:

Quarto muito grande, quase um apartamento, cama excelente, localização ótima, café da manhã muito bom.

Cons:

Restaurante com preços muito caros e opções básicas...mas tem restaurantes excelentes bem próximos, dá pra ir a pé

2026-09-07 • via Nuitee
M
Marco • solo_traveller • it
10
2026-09-07 • via Nuitee