NH Ciudad de Santiago

Hotels
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NH Hotels
8.6 (3207 reviews)
Condell, 40 , Santiago , cl

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Friendly staff
Cons:
Inconsistent service
Cleanliness issues
Mixed reviews on breakfast

Categories

Cleanliness
8.4
Several reviews mentioned cleanliness issues, particularly in the bathroom.
Service
8.87
General sentiment was positive, though some staff interactions were negative.
Location
9.1
Multiple reviewers highlighted the excellent location of the hotel.
Room Quality
8.55
Reviewers noted comfortable rooms and large spaces.
Amenities
8.49
Amenities were generally well-received, though variations in availability were mentioned.
Value for Money
8.54
Overall good perception of value, with some remarks on specific service aspects.
Food and Beverage
8.19
Breakfast received mixed reviews, noted as generous yet improvable.
Overall Experience
8.66
Most guests left satisfied despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:18

Property Description

Convenient Location and Modern Comforts
NH Ciudad de Santiago, situated in the heart of Providencia district and just a short stroll from El Salvador subway station, offers practical accommodation with complimentary Wi-Fi. The spacious rooms feature separate seating areas, air conditioning, private bathrooms, walk-in closets, cable TVs, desks, and free Wi-Fi access for your convenience.

Exceptional Services
Enjoy round-the-clock front desk assistance, luggage storage, and the option for laundry services upon request. Your comfort is our priority.

Dining Experience
Indulge in a culinary journey at our on-site restaurant and bar, serving up a delightful array of regional and international dishes. Savor every bite during your stay at NH Ciudad de Santiago.

Book your stay now at NH Ciudad de Santiago and experience a perfect blend of comfort and convenience.

Important information:

When purchasing breakfast in addition to a nonrefundable rate (Room Only), it should be paid upon check-in, or at the reception during your stay. The charge for accommodations will be paid in advance in accordance with the conditions of the contracted rate. LOCAL TAX LAW Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). This additional fee (IVA) is not included in the hotel rates and must be paid separately. The information provided in the selected currency is for information purposes only. Charges will always be charged in the local currency. Special conditions and supplements may apply when booking more than 9 rooms. Please note that dogs and cats are allowed upon request and subject to approval. The maximum weight is 25kg. A charge of USD 25 per night will be applied (max of 2 pets per room). Guide dogs stay free of charge.

Please note that pets are only allowed upon request and subject to approval, pets will incur an additional charge of 25 USD per day,per pet,a maximum of 2 pets is allowed per room,the property can only accommodate pets with a maximum weight of 25 kg or less,. Guide dogs stay free of charge.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: SCL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 15 per day.

Location

Guest Reviews

8.6
Based on 3207 reviews
Cleanliness: 8.4
Service: 8.87
Location: 9.1
Room Quality: 8.55
Amenities: 8.49
Value for Money: 8.54
Food and Beverage: 8.19
Overall Experience: 8.66
P
Przemyslaw • solo_traveller • pl
9
2026-06-26 • via Nuitee
A
Andrea • solo_traveller • cl
10
Pros:

Lo céntrico que está ubicado

2026-06-25 • via Nuitee
W
Wilfredo • solo_traveller • pe
9
Pros:

Ubicación

Cons:

Que no limpiaron un día la.habitacion

2026-06-25 • via Nuitee
L
LUCIANE • extended_group • br
10
Pros:

Quartos grandes limpos confortáveis

Cons:

Café da manhã caro e deixa a desejar

2026-06-25 • via Nuitee
A
ARNALDO • extended_group • br
9
Excelente
Pros:

Conforto

Cons:

Nada

2026-06-25 • via Nuitee
S
SIMONIA HELENA • family_with_children • br
9
Ótima
Pros:

Camas enormes e super confortáveis

Cons:

Chuveiro e parte de tomar banho muito aberta , além de molhar td a gente passa frio

2026-06-24 • via Nuitee
T
Tonon • couple • br
9
2026-06-24 • via Nuitee
E
ELDA • solo_traveller • pa
10
Pros:

El hotel está muy bien ubicado, el desayuno repetitivo, pero todo bien, la cama, almohadas y baños excelentes
La atención de todo el personal es excelente

Cons:

Todo estuvo perfecto

2026-06-24 • via Nuitee
K
Keily Poliana • solo_traveller • br
10
2026-06-23 • via Nuitee
A
Arnaldo • couple • br
5
Pros:

Cama e quarto bem grande

Cons:

Atendimento frío
Ducha ruim

2026-06-23 • via Nuitee
J
Jose • couple • cl
10
2026-06-23 • via Nuitee
C
Camila • couple • br
10
Perfeita!
Pros:

Quarto muito espaçoso, Café da manhã com bastante variedade, limpeza muito boa!
Recomendo!

2026-06-22 • via Nuitee
C
Catalina • couple • cl
10
2026-06-22 • via Nuitee
S
Samuel • solo_traveller • cl
10
2026-06-22 • via Nuitee
S
Santiago • extended_group • de
8
2026-06-22 • via Nuitee
C
Camila • couple • cl
3
2026-06-22 • via Nuitee
F
Francisco • couple • cl
8
Muy agradable
Pros:

Buena ubicacion, desayuno muy completo, piezas cómodas, calefacción agradable y poco ruido

Cons:

Tal vez área del lobby queda algo incomoda en la llegada.

2026-06-21 • via Nuitee
I
Ian • solo_traveller • br
10
2026-06-21 • via Nuitee
L
Lucas • solo_traveller • br
9
2026-06-21 • via Nuitee
E
eduardo • couple • cl
5
decepción
Pros:

el desayuno era bastante aceptable, el personal de la noche fue amable, el munú del almuerzo era muy bueno y excelente relacion precio calidad

Cons:

nos fueron a despertar temprano para preguntar "si habiamos consumido algo del frigobar"; era dificil encontrar el estacionamiento del hotel y en la noche hay que esperar a que baje un guardia a abrir la puerta, ´no habian amenidades como gorra de baño, no había ninguna ventana en la habitación y la ventilación no era buena, además a las 12:00 de la tarde nos llamaron para hacer el check out, nosotros ya ibamos bajando pero pienso que deberían esperar a lo menos hasta las 12:15, yo me había hospedado en 2 hoteles NH anteriormente y este ha sido el de peor experiencia

2026-06-20 • via Nuitee