NH Ciudad de Santiago

Hotels
•
NH Hotels
8.6 (3139 reviews)
Condell, 40 , Santiago , cl

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Friendly staff
Cons:
Inconsistent service
Cleanliness issues
Mixed reviews on breakfast

Categories

Cleanliness
8.4
Several reviews mentioned cleanliness issues, particularly in the bathroom.
Service
8.87
General sentiment was positive, though some staff interactions were negative.
Location
9.1
Multiple reviewers highlighted the excellent location of the hotel.
Room Quality
8.55
Reviewers noted comfortable rooms and large spaces.
Amenities
8.49
Amenities were generally well-received, though variations in availability were mentioned.
Value for Money
8.54
Overall good perception of value, with some remarks on specific service aspects.
Food and Beverage
8.19
Breakfast received mixed reviews, noted as generous yet improvable.
Overall Experience
8.66
Most guests left satisfied despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:18

Property Description

Convenient Location and Modern Comforts
NH Ciudad de Santiago, situated in the heart of Providencia district and just a short stroll from El Salvador subway station, offers practical accommodation with complimentary Wi-Fi. The spacious rooms feature separate seating areas, air conditioning, private bathrooms, walk-in closets, cable TVs, desks, and free Wi-Fi access for your convenience.

Exceptional Services
Enjoy round-the-clock front desk assistance, luggage storage, and the option for laundry services upon request. Your comfort is our priority.

Dining Experience
Indulge in a culinary journey at our on-site restaurant and bar, serving up a delightful array of regional and international dishes. Savor every bite during your stay at NH Ciudad de Santiago.

Book your stay now at NH Ciudad de Santiago and experience a perfect blend of comfort and convenience.

Important information:

When purchasing breakfast in addition to a nonrefundable rate (Room Only), it should be paid upon check-in, or at the reception during your stay. The charge for accommodations will be paid in advance in accordance with the conditions of the contracted rate. LOCAL TAX LAW Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). This additional fee (IVA) is not included in the hotel rates and must be paid separately. The information provided in the selected currency is for information purposes only. Charges will always be charged in the local currency. Special conditions and supplements may apply when booking more than 9 rooms. Please note that dogs and cats are allowed upon request and subject to approval. The maximum weight is 25kg. A charge of USD 25 per night will be applied (max of 2 pets per room). Guide dogs stay free of charge.

Please note that pets are only allowed upon request and subject to approval, pets will incur an additional charge of 25 USD per day,per pet,a maximum of 2 pets is allowed per room,the property can only accommodate pets with a maximum weight of 25 kg or less,. Guide dogs stay free of charge.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: SCL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 15 per day.

Location

Guest Reviews

8.6
Based on 3139 reviews
Cleanliness: 8.4
Service: 8.87
Location: 9.1
Room Quality: 8.55
Amenities: 8.49
Value for Money: 8.54
Food and Beverage: 8.19
Overall Experience: 8.66
S
Santiago • family_with_children • es
9
UN MAGNIFICO HOTEL PARA PASAR UN FIN DE SEMANA EN SANTIAGO DE CHILE
Pros:

El Desayuno, que teníamos contratado la verdad es que esta muy rico, con una gran variedad de productos tanto de salado como dulce.
El tamaño de las habitaciones , también se agradece.
La ubicación muy buena , muy cercano a zonas de ocio y restaurantes , adicionalmente una zona tranquila y segura.

Cons:

Quizás, una pequeña reforma del baño, no estaría de mas, sobre todo la ducha, que era un poco antigua.

2026-06-06 • via Nuitee
R
Regidor • couple • au
10
2026-06-06 • via Nuitee
R
Rubén Guevara • solo_traveller • ec
9
2026-06-05 • via Nuitee
A
Ana Luisa • couple • br
9
Pros:

Localização e quartos ótimos

Cons:

Acho que o staff poderia ser mais gentil e dedicado

2026-06-05 • via Nuitee
J
Jéssyca • solo_traveller • br
10
2026-06-05 • via Nuitee
R
ROSIANE • solo_traveller • br
10
2026-06-04 • via Nuitee
M
MARCOS • extended_group • br
9
Pela localização, não me hospedaria novamente.
Pros:

Conforto e tamanho do quarto e banheiro. O restaurante do hotel atende muito bem para quem não deseja sair.

Cons:

Não gostei da localização. Tirando um mercadinho muito mais ou menos na esquina, não tem nada perto. Tudo precisa pegar carro.

2026-06-04 • via Nuitee
M
Moraesbbb • solo_traveller • br
10
2026-06-03 • via Nuitee
L
Luciano • solo_traveller • br
9
Pros:

Quarto limpo, espaçoso. Hotel muito bem localizado.

Cons:

Calefacao não estava funcionando. TVs smart porém sem acesso à internet.

2026-06-03 • via Nuitee
M
manuel • solo_traveller • br
8
Pros:

Limpeza, localização, tamanho do quarto.

Cons:

Café da manhã.

2026-06-03 • via Nuitee
O
Ositha • couple • ch
6
2026-06-03 • via Nuitee
J
Jonathan Sebastian • solo_traveller • cl
9
Cumple
Pros:

Ubicación del hotel
Tamaño de la habitación.

Cons:

Se escucha el sonido del ascensor durante la noche.

2026-06-03 • via Nuitee
S
Sally-ann • extended_group • au
9
Pros:

This hotel is well located and good value for money. The buffet breakfast is also very good.

2026-06-02 • via Nuitee
B
Bernardo • solo_traveller • cl
10
Bien para actividades laborales
Pros:

Cercano

Cons:

Estacionamiento

2026-06-01 • via Nuitee
N
Nathaly • solo_traveller • pe
9
2026-06-01 • via Nuitee
F
Francisco • couple • cl
9
Comoda
Pros:

Buena ubicación, amplio, cómodo y tranquilo

Cons:

Zona del bar tal vez puede estar algo mas aislada

2026-06-01 • via Nuitee
E
EDUARDO • couple • br
10
Me deixou muito a vontade e seguro no hotel
Pros:

A uma quadra e meia do Metrô. Fica entre o centro da cidade e o SKY COSTANERA. Hotel maravilhoso, café da manhã muito bom e atendimento cordial e muito simpático

Cons:

Nada a questionar

2026-06-01 • via Nuitee
N
Nivette Faith • extended_group • ie
9
Pros:

Big rooms

Cons:

No pool

2026-06-01 • via Nuitee
E
Exequiel • solo_traveller • cl
10
2026-06-01 • via Nuitee
J
Jaime • couple • cl
8
Limpio y buen servicios
Pros:

Todo bien, es siempre asi

Cons:

Las cosas q antes era habituales, como
Zapatillas de levantarse, jabón,shampo. Hoy están en frasco no fácil de operar. Lo
Otro
No existe

2026-05-31 • via Nuitee