NH Ciudad de Santiago

Hotels
•
NH Hotels
8.6 (3027 reviews)
Condell, 40 , Santiago , cl

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Friendly staff
Cons:
Inconsistent service
Cleanliness issues
Mixed reviews on breakfast

Categories

Cleanliness
8.4
Several reviews mentioned cleanliness issues, particularly in the bathroom.
Service
8.87
General sentiment was positive, though some staff interactions were negative.
Location
9.1
Multiple reviewers highlighted the excellent location of the hotel.
Room Quality
8.55
Reviewers noted comfortable rooms and large spaces.
Amenities
8.49
Amenities were generally well-received, though variations in availability were mentioned.
Value for Money
8.54
Overall good perception of value, with some remarks on specific service aspects.
Food and Beverage
8.19
Breakfast received mixed reviews, noted as generous yet improvable.
Overall Experience
8.66
Most guests left satisfied despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:18

Property Description

Convenient Location and Modern Comforts
NH Ciudad de Santiago, situated in the heart of Providencia district and just a short stroll from El Salvador subway station, offers practical accommodation with complimentary Wi-Fi. The spacious rooms feature separate seating areas, air conditioning, private bathrooms, walk-in closets, cable TVs, desks, and free Wi-Fi access for your convenience.

Exceptional Services
Enjoy round-the-clock front desk assistance, luggage storage, and the option for laundry services upon request. Your comfort is our priority.

Dining Experience
Indulge in a culinary journey at our on-site restaurant and bar, serving up a delightful array of regional and international dishes. Savor every bite during your stay at NH Ciudad de Santiago.

Book your stay now at NH Ciudad de Santiago and experience a perfect blend of comfort and convenience.

Important information:

When purchasing breakfast in addition to a nonrefundable rate (Room Only), it should be paid upon check-in, or at the reception during your stay. The charge for accommodations will be paid in advance in accordance with the conditions of the contracted rate. LOCAL TAX LAW Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). This additional fee (IVA) is not included in the hotel rates and must be paid separately. The information provided in the selected currency is for information purposes only. Charges will always be charged in the local currency. Special conditions and supplements may apply when booking more than 9 rooms. Please note that dogs and cats are allowed upon request and subject to approval. The maximum weight is 25kg. A charge of USD 25 per night will be applied (max of 2 pets per room). Guide dogs stay free of charge.

Please note that pets are only allowed upon request and subject to approval, pets will incur an additional charge of 25 USD per day,per pet,a maximum of 2 pets is allowed per room,the property can only accommodate pets with a maximum weight of 25 kg or less,. Guide dogs stay free of charge.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: SCL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 15 per day.

Location

Guest Reviews

8.6
Based on 3027 reviews
Cleanliness: 8.4
Service: 8.87
Location: 9.1
Room Quality: 8.55
Amenities: 8.49
Value for Money: 8.54
Food and Beverage: 8.19
Overall Experience: 8.66
D
Dr. Anselmo Luis • couple • cl
10
Pros:

Desayuno, cercanía, instalaciones, perdonal

2026-04-25 • via Nuitee
P
Pouya • solo_traveller • de
7
2026-04-25 • via Nuitee
G
Gisele • couple • au
10
Very confortable room!
Pros:

Although it is not a new hotel, it is very well maintained and the rooms are impressive. We stayed in a standard suite facing the mountains, which offers a wonderful view on clear days. It was one of the most spacious and comfortable hotel rooms I’ve ever stayed in.
The breakfast was simple but very good, even for plant-based eaters like us. The staff were friendly and attentive. The location is lively, surrounded by universities and small cafés, and within walking distance of several attractions.
I would definitely stay there again.

Cons:

The only thing is that they didn't have plant-based milk as option in the breakfast.

2026-04-25 • via Nuitee
C
Claude • solo_traveller • fr
8
Muy bien para visitar la ciudad durante dos días.
Pros:

LInda habitación.

Cons:

Nada, todo me gustó.

2026-04-25 • via Nuitee
J
John • solo_traveller • au
8
2026-04-24 • via Nuitee
A
adriana • solo_traveller • uy
8
Pros:

El hotel es lindo la ubicación es buena el metro cerca. Y te dan algo de desayuno si salís muy temprano entre las 5 y las 7

Cons:

El baño se tapo 2 veces y fue muy desagradable.

2026-04-24 • via Nuitee
N
Natalie • couple • nz
10
2026-04-23 • via Nuitee
A
Alimou • solo_traveller • gb
9
Good hotel to be in Santiago
Pros:

The service from the staff

2026-04-23 • via Nuitee
J
John • couple • cl
9
2026-04-23 • via Nuitee
L
Lai Si • family_with_children • pe
8
2026-04-22 • via Nuitee
R
Ray_Vaz • couple • ar
10
Pros:

Todo

Cons:

Nada

2026-04-22 • via Nuitee
J
Julie • couple • co
10
2026-04-21 • via Nuitee
P
Paula • couple • br
8
2026-04-21 • via Nuitee
I
IRINA • couple • cl
8
Buen hotel
Pros:

El tamaño de la habitación y baño. Comodidad de cama

Cons:

Que el room service termine tan temprano y una de las personas de recepción muy poco amable y con mala disposición q explicar respecto del uso del estacionamiento.

2026-04-21 • via Nuitee
M
Maria Angélica • couple • cl
7
Lamentable
Pros:

La ubicación, las camas cómodas y limpias

Cons:

El trato del personal , la señora de la recepción al parecer estaba de mal humor su trato fue hostil e inadecuado por lo que no recomendaría este hotel , lamentable , me había quedado en ocasiones anteriores .
Pero con personas así , es preferible cambiar de hotel .

2026-04-21 • via Nuitee
R
Racquel • solo_traveller • jm
7
Pros:

I liked the location. It was also very spacious and relaxing. But I would not recommend it.

Cons:

Rate expensive, no breakfast. I had to pay for 2 bottles of water.
I am from Jamaica and I have booked many hotels and breakfasts were all included and the rates were a lot less than what I paid.

2026-04-21 • via Nuitee
A
alejandro • solo_traveller • ar
9
Pros:

El hotel es un 10 super recomendable

Cons:

El personal de la recepción

2026-04-21 • via Nuitee
R
rogerio • couple • br
8
Ok
Pros:

Quartos

Cons:

Banheiro

2026-04-20 • via Nuitee
G
Gisela • couple • co
8
2026-04-20 • via Nuitee
C
castillo ahumada • couple • cl
10
2026-04-20 • via Nuitee