NH Ciudad de Santiago

Hotels
•
NH Hotels
8.6 (2881 reviews)
Condell, 40 , Santiago , cl

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Friendly staff
Cons:
Inconsistent service
Cleanliness issues
Mixed reviews on breakfast

Categories

Cleanliness
8.4
Several reviews mentioned cleanliness issues, particularly in the bathroom.
Service
8.87
General sentiment was positive, though some staff interactions were negative.
Location
9.1
Multiple reviewers highlighted the excellent location of the hotel.
Room Quality
8.55
Reviewers noted comfortable rooms and large spaces.
Amenities
8.49
Amenities were generally well-received, though variations in availability were mentioned.
Value for Money
8.54
Overall good perception of value, with some remarks on specific service aspects.
Food and Beverage
8.19
Breakfast received mixed reviews, noted as generous yet improvable.
Overall Experience
8.66
Most guests left satisfied despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:18

Property Description

Convenient Location and Modern Comforts
NH Ciudad de Santiago, situated in the heart of Providencia district and just a short stroll from El Salvador subway station, offers practical accommodation with complimentary Wi-Fi. The spacious rooms feature separate seating areas, air conditioning, private bathrooms, walk-in closets, cable TVs, desks, and free Wi-Fi access for your convenience.

Exceptional Services
Enjoy round-the-clock front desk assistance, luggage storage, and the option for laundry services upon request. Your comfort is our priority.

Dining Experience
Indulge in a culinary journey at our on-site restaurant and bar, serving up a delightful array of regional and international dishes. Savor every bite during your stay at NH Ciudad de Santiago.

Book your stay now at NH Ciudad de Santiago and experience a perfect blend of comfort and convenience.

Important information:

When purchasing breakfast in addition to a nonrefundable rate (Room Only), it should be paid upon check-in, or at the reception during your stay. The charge for accommodations will be paid in advance in accordance with the conditions of the contracted rate. LOCAL TAX LAW Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). This additional fee (IVA) is not included in the hotel rates and must be paid separately. The information provided in the selected currency is for information purposes only. Charges will always be charged in the local currency. Special conditions and supplements may apply when booking more than 9 rooms. Please note that dogs and cats are allowed upon request and subject to approval. The maximum weight is 25kg. A charge of USD 25 per night will be applied (max of 2 pets per room). Guide dogs stay free of charge.

Please note that pets are only allowed upon request and subject to approval, pets will incur an additional charge of 25 USD per day,per pet,a maximum of 2 pets is allowed per room,the property can only accommodate pets with a maximum weight of 25 kg or less,. Guide dogs stay free of charge.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: SCL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 15 per day.

Location

Guest Reviews

8.6
Based on 2881 reviews
Cleanliness: 8.4
Service: 8.87
Location: 9.1
Room Quality: 8.55
Amenities: 8.49
Value for Money: 8.54
Food and Beverage: 8.19
Overall Experience: 8.66
F
FUAD • solo_traveller • cl
5
Todo excelente, excepto el colchón de la cama
Pros:

Muy limpio, buenas instalaciones, buena comida

Cons:

La cama extremadamente dura

2026-04-11 • via Nuitee
C
Cornu • family_with_children • cl
9
Pros:

Excelente ubicación, muy tranquilo

Cons:

Te tuvieran un spa

2026-04-11 • via Nuitee
R
Roxana • extended_group • uy
10
Excepcional
Pros:

Me gusto todo

Cons:

Todo me gusto

2026-04-11 • via Nuitee
M
Maria Jose • solo_traveller • cl
9
Pros:

La habitación

Cons:

Pocos recepcionistas

2026-04-11 • via Nuitee
J
Julio • family_with_children • ar
8
2026-04-10 • via Nuitee
A
Aroldo • extended_group • br
9
O hotel é agradável e com muito conforto.
Pros:

A localização, café da manhã muito bom, funcionários gentis.

Cons:

O chuveiro é apenas um chuveirinho colocado mais alto e molha o banheiro.

2026-04-10 • via Nuitee
B
Barbara • solo_traveller • fr
8
2026-04-10 • via Nuitee
M
Maximiliano • solo_traveller • es
10
Pros:

La atención del personal a todo momento es excelente!

2026-04-10 • via Nuitee
A
Antonio • solo_traveller • es
5
Pros:

El desayuno.

Cons:

Los baños requieren modernizarlos

2026-04-10 • via Nuitee
L
Lay Peng • extended_group • my
10
Best experience ever - clean, comfortable and spacious room
Pros:

We booked a suit and it was very spacious, clean and nice room. Love it.

Cons:

None

2026-04-09 • via Nuitee
C
Cesar • couple • cl
10
2026-04-09 • via Nuitee
A
Andrea Tamez Rodriguez • couple • mx
9
Pros:

La habitacion son amplisimas! Casi como ub departamento

Cons:

Nada malo todo excelente

2026-04-09 • via Nuitee
G
Geraldine • couple • sg
7
Tres Bon rapport qualité prix
Pros:

La chambre est grande. Spacieuse. Rangement. Petit déjeuner très bon et copieux. Fruits frais. Grand choix .

Cons:

Chambre spacieuse mais spartiate. La salle de bain mériterait un rafraîchissement. Des crochets pour les serviettes seraient pratiques.
Certains membres du personnel etaient charmants et aimables d autre pas ...

2026-04-08 • via Nuitee
A
andrea • solo_traveller • br
8
Pros:

Quarto grande, espaçoso e cama confortável

2026-04-08 • via Nuitee
S
Susana • solo_traveller • ar
10
2026-04-08 • via Nuitee
T
Thays • couple • br
9
2026-04-08 • via Nuitee
A
Andrea • couple • it
7
Sufficiente
Pros:

Personale disponibile e accogliente!!

Cons:

La camera ( suite) anche spaziosa ed accogliente presentava delle criticità, aria condizionata un poco rumorosa, porta del bagno rovinata, macchie nere nella negli doccia , divano scomodo !!

2026-04-07 • via Nuitee
V
Veronica Mclain • solo_traveller • gb
9
Pros:

Compared to other areas of Chile, this area is actually very nice to walk around. There is a park but you have to be careful at night but in the morning in the afternoon, it’s really refreshing. And the staff are always there and the reception is 24 hours. The vibe is quite nice when you enter. The rooms are quite spacious and very good pricing for how big it is and I just wish they have an ironing board.

2026-04-07 • via Nuitee
M
Martin • solo_traveller • ch
9
Pros:

Breakfast!!!!! Big big

Cons:

Oberster Stock (12th) ist eher laut, wegen der Lüftung.

2026-04-07 • via Nuitee
M
Martahe1 • couple • es
9
2026-04-07 • via Nuitee