NH Ciudad de Santiago

Hotels
•
NH Hotels
8.6 (2760 reviews)
Condell, 40 , Santiago , cl

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Friendly staff
Cons:
Inconsistent service
Cleanliness issues
Mixed reviews on breakfast

Categories

Cleanliness
8.4
Several reviews mentioned cleanliness issues, particularly in the bathroom.
Service
8.87
General sentiment was positive, though some staff interactions were negative.
Location
9.1
Multiple reviewers highlighted the excellent location of the hotel.
Room Quality
8.55
Reviewers noted comfortable rooms and large spaces.
Amenities
8.49
Amenities were generally well-received, though variations in availability were mentioned.
Value for Money
8.54
Overall good perception of value, with some remarks on specific service aspects.
Food and Beverage
8.19
Breakfast received mixed reviews, noted as generous yet improvable.
Overall Experience
8.66
Most guests left satisfied despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:18

Property Description

Convenient Location and Modern Comforts
NH Ciudad de Santiago, situated in the heart of Providencia district and just a short stroll from El Salvador subway station, offers practical accommodation with complimentary Wi-Fi. The spacious rooms feature separate seating areas, air conditioning, private bathrooms, walk-in closets, cable TVs, desks, and free Wi-Fi access for your convenience.

Exceptional Services
Enjoy round-the-clock front desk assistance, luggage storage, and the option for laundry services upon request. Your comfort is our priority.

Dining Experience
Indulge in a culinary journey at our on-site restaurant and bar, serving up a delightful array of regional and international dishes. Savor every bite during your stay at NH Ciudad de Santiago.

Book your stay now at NH Ciudad de Santiago and experience a perfect blend of comfort and convenience.

Important information:

When purchasing breakfast in addition to a nonrefundable rate (Room Only), it should be paid upon check-in, or at the reception during your stay. The charge for accommodations will be paid in advance in accordance with the conditions of the contracted rate. LOCAL TAX LAW Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). This additional fee (IVA) is not included in the hotel rates and must be paid separately. The information provided in the selected currency is for information purposes only. Charges will always be charged in the local currency. Special conditions and supplements may apply when booking more than 9 rooms. Please note that dogs and cats are allowed upon request and subject to approval. The maximum weight is 25kg. A charge of USD 25 per night will be applied (max of 2 pets per room). Guide dogs stay free of charge.

Please note that pets are only allowed upon request and subject to approval, pets will incur an additional charge of 25 USD per day,per pet,a maximum of 2 pets is allowed per room,the property can only accommodate pets with a maximum weight of 25 kg or less,. Guide dogs stay free of charge.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: SCL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 15 per day.

Location

Guest Reviews

8.6
Based on 2760 reviews
Cleanliness: 8.4
Service: 8.87
Location: 9.1
Room Quality: 8.55
Amenities: 8.49
Value for Money: 8.54
Food and Beverage: 8.19
Overall Experience: 8.66
K
KAREN • extended_group • cl
9
Lugar cómodo y tranquilo
Pros:

La habitación muy amplia y cómoda, todo muy limpio.

Cons:

Solo podria mencionar que el desayuno no tenía algunos alimentos y no era tan variado.

2026-02-28 • via Nuitee
E
Eládio • solo_traveller • br
9
2026-02-28 • via Nuitee
E
Eládio • solo_traveller • br
9
Pros:

Gostei de tudo: equipe extremamente profissional e receptiva, pronta para auxiliar em tudo o que precisamos.
Chamou a atenção o fato de todos os funcionários estarem engajados em aprender e falar em português comigo.

Cons:

Nao tenho nada de ruim para declarar.

2026-02-27 • via Nuitee
M
MARA • extended_group • es
10
Excelente
Pros:

Mucho

2026-02-27 • via Nuitee
M
Mohammad reza • couple • ca
10
2026-02-26 • via Nuitee
N
Nancy • extended_group • us
8
Pros:

Location and room was great. The bed were nice and the cleaning was terrific

Cons:

I thought the bathroom was very old and needed renovation. The bathtub and sink were chipped and scratched

2026-02-26 • via Nuitee
C
Cristopher • extended_group • cl
10
Pros:

Desayuno

2026-02-25 • via Nuitee
J
jose luis • family_with_children • ar
10
LA AMABILIDAD DEL PERSONAL HACE QUE SEA UN HOTEL DIFERENTE
Pros:

MUY BUENA ATENCION Y MUY AMABLE EL PERSONAL. PUDIMOS DEJAR EL AUTO 10 DIAS ALLI YA QUE DE SANTIAGO NOS FUIMOS A OTRO DESTINO, AL EXTERIOR. LA HICIERON FACIL. MUY BUENA LA CENA. NOS PEPARARON UN DESAYUNO PARA LLEVAR AL AEROPUERTO YA QUE NUESTRO VUELO SALIA 5 DE LA MAÑANA. EL TRANSFER LLEGO A TIEMPO

Cons:

TODO ME GUSTO

2026-02-24 • via Nuitee
M
Maria Rosa • couple • cl
10
Grato hospedaje
Pros:

La comodidad de sus habitaciones

Cons:

Todo lo encontré muy bien

2026-02-24 • via Nuitee
P
Patricia • extended_group • se
10
Fantástico
Pros:

La habitación muy confortable y las camas muy cómodas.
El desayuno muy completo y muy bien surtido, había de todo lo que se desear.
Bastante cerca del metro si uno va sin auto.
El personal muy amable y atento.

Cons:

Nada

2026-02-24 • via Nuitee
M
Marco Aurelio • couple • br
10
Pros:

Quarto amplo, cama confortável.
Hotel muito bem localizado. Ao lado do metrô.

2026-02-23 • via Nuitee
G
Guillermo • solo_traveller • ar
7
Pros:

La atención

Cons:

Algunas cosas están un poco deteriorasa

2026-02-23 • via Nuitee
H
Heloisa • couple • br
10
Padrão NH
Pros:

Hotel padrão NH. Não tomamos café, mas as instalações são muito boas e a localização excelente.

Cons:

Nada

2026-02-23 • via Nuitee
R
Ronaldo • couple • br
10
2026-02-23 • via Nuitee
C
Cristina • couple • br
8
Pros:

A localização do NH Ciudad de Santiago é excelente, em Providência. Próximo à estação Salvador - linha vermelha metrô e com comércio em seu entorno (farmácia, mercado, restaurantes).

2026-02-23 • via Nuitee
A
Adriano • family_with_children • br
7
2026-02-23 • via Nuitee
O
Oscar • couple • cl
10
Excelente, totalmente recomendable.
Pros:

El estacionamiento vehicular era poco claro y de fácil acceso por terceras personas, ajenas al hotel. Sería ideal que el estacionamiento estuviera más controlado en su acceso y cuidado.

Cons:

El estacionamiento.

2026-02-23 • via Nuitee
W
Wanderley • couple • br
10
Pros:

Educação

2026-02-22 • via Nuitee
M
Marinho Filho • family_with_children • br
8
Ótima hospedagem
Pros:

Recepção dos funcionários

Cons:

Tudo muito bom

2026-02-22 • via Nuitee
R
Rosenkranz • couple • cl
8
Confortable
Pros:

Muy bueno el desayuno

Cons:

La vista de la habitación

2026-02-22 • via Nuitee