Mercure Sao Paulo Pamplona

Hotels
•
Mercure
7.9 (785 reviews)
Rua Pamplona, 1315 , Sao Paulo , br

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Comfortable rooms
Good staff service
Cons:
Underwhelming breakfast
Maintenance issues

Categories

Cleanliness
7.65
Guests noted the cleanliness but also had concerns about the breakfast setup affecting it.
Service
8.65
Several guests praised the staff for being attentive and helpful, especially Larissa.
Location
8.65
Many reviews highlighted the excellent location of the hotel.
Room Quality
7.65
Rooms were described as spacious but some experienced noise issues and maintenance needs.
Amenities
7.15
Mixed feedback on amenities; some enjoyed the bathroom items, while others found the breakfast lacking.
Value for Money
8.65
Guests felt the hotel provided good value for the price, despite some minor issues.
Food and Beverage
6.65
Several comments mentioned the breakfast as mediocre and needing improvements.
Overall Experience
8.15
General satisfaction with the stay, considering a mix of positive and negative feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 21:59

Property Description

Prime Location in Trendy Neighborhood
Located in the heart of the fashionable Jardins neighborhood, Mercure Sao Paulo Pamplona offers a prime spot next to 9 de Julho Avenue and a short distance from Paulista Avenue.

Comfortable and Spacious Accommodation
Guests can indulge in the comfort of 4-star luxury with spacious rooms equipped with air conditioning, a cozy seating area, and modern en-suite bathrooms.

Relaxation and Wellness Amenities
Unwind by the inviting outdoor pool, rejuvenate in the sauna, or stay active in the well-equipped gym. After a day of exploring the city, come back to the hotel to relax and recharge in style.

Book your stay at Mercure Sao Paulo Pamplona for an unforgettable experience in Sao Paulo!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs BRL 30 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for R$ 0 per person per night when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for R$ 105 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 785 reviews
Cleanliness: 7.65
Service: 8.65
Location: 8.65
Room Quality: 7.65
Amenities: 7.15
Value for Money: 8.65
Food and Beverage: 6.65
Overall Experience: 8.15
E
Eder • family_with_children • br
8
2026-06-29 • via Nuitee
E
Emanuel • couple • br
6
razoável
Pros:

localização

Cons:

acessibilidade desagradável

2026-06-29 • via Nuitee
A
Antonio • solo_traveller • es
9
2026-06-28 • via Nuitee
A
Antonio • solo_traveller • es
8
2026-06-28 • via Nuitee
A
Antonio • solo_traveller • es
8
2026-06-28 • via Nuitee
A
Amanda • family_with_children • br
10
2026-06-22 • via Nuitee
D
Daniel • couple • br
5
Provavelmente não mais irei hospedar nesse hotel.
Pros:

Nada

Cons:

Cama pequena, pia pequena. Café da manhã fraco. Almoço muito fraco. Disponibilizaram um apartamento para PCD.

2026-06-14 • via Nuitee
R
Raphael • couple • br
10
2026-06-08 • via Nuitee
S
shirmene • solo_traveller • br
10
2026-06-05 • via Nuitee
C
CLAUDIA • solo_traveller • br
9
2026-06-05 • via Nuitee
R
Rodrigo • couple • br
8
Em que pese pequenos detalhes (que reputo sejam de fácil solução pelo hotel) a estadia foi ótima.
Pros:

Localização, conforto da cama, tamanho e funcionalidade do quarto, café da manhã. O banho também é muito bom. Quarto arejado, com boa iluminação natural e um bom espaço para trabalho.

Cons:

Um dos dias da estadia não houve arrumação/limpeza do quarto (tive que descer até o lobby para, ao menos, pedir toalhas limpas). A pia do banheiro estava com um pequeno gotejamento que necessitava um forte aperto no registro para evitar o barulho incômodo. Shampoo estava no fim e ficou sem reposição pelo serviço de quarto.

2026-06-02 • via Nuitee
S
Silva • couple • br
10
Maravilhosa!
Pros:

Adorei tudo, principalmente o café da manhã!

2026-06-01 • via Nuitee
D
daniel • couple • br
10
Cons:

O estacionamento é terceirizado e não funciona bem, o resto é perfeito

2026-05-31 • via Nuitee
M
Márcia • solo_traveller • br
10
Pros:

Localização.

Cons:

Tudo atendeu perfeitamente.

2026-05-30 • via Nuitee
R
RICARDO • solo_traveller • br
8
2026-05-28 • via Nuitee
F
Fátima Regina Vielmo • solo_traveller • br
9
2026-05-24 • via Nuitee
K
Karina Carnelossi • solo_traveller • br
10
2026-05-24 • via Nuitee
G
Geo • family_with_children • br
8
2026-05-20 • via Nuitee
C
Camila Brambilla • family_with_children • br
9
2026-05-20 • via Nuitee
B
Bárbara • extended_group • br
6
Boa
Pros:

Café da manhã simples, mas atende.

Cons:

os quartos com pouca coberta para dias mais frios. Cobertas com cheiro de poeira.

2026-05-18 • via Nuitee