Mercure Sao Paulo Pamplona

Hotels
•
Mercure
7.9 (726 reviews)
Rua Pamplona, 1315 , Sao Paulo , br

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Comfortable rooms
Good staff service
Cons:
Underwhelming breakfast
Maintenance issues

Categories

Cleanliness
7.65
Guests noted the cleanliness but also had concerns about the breakfast setup affecting it.
Service
8.65
Several guests praised the staff for being attentive and helpful, especially Larissa.
Location
8.65
Many reviews highlighted the excellent location of the hotel.
Room Quality
7.65
Rooms were described as spacious but some experienced noise issues and maintenance needs.
Amenities
7.15
Mixed feedback on amenities; some enjoyed the bathroom items, while others found the breakfast lacking.
Value for Money
8.65
Guests felt the hotel provided good value for the price, despite some minor issues.
Food and Beverage
6.65
Several comments mentioned the breakfast as mediocre and needing improvements.
Overall Experience
8.15
General satisfaction with the stay, considering a mix of positive and negative feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 21:59

Property Description

Prime Location in Trendy Neighborhood
Located in the heart of the fashionable Jardins neighborhood, Mercure Sao Paulo Pamplona offers a prime spot next to 9 de Julho Avenue and a short distance from Paulista Avenue.

Comfortable and Spacious Accommodation
Guests can indulge in the comfort of 4-star luxury with spacious rooms equipped with air conditioning, a cozy seating area, and modern en-suite bathrooms.

Relaxation and Wellness Amenities
Unwind by the inviting outdoor pool, rejuvenate in the sauna, or stay active in the well-equipped gym. After a day of exploring the city, come back to the hotel to relax and recharge in style.

Book your stay at Mercure Sao Paulo Pamplona for an unforgettable experience in Sao Paulo!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs BRL 30 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for R$ 0 per person per night when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for R$ 105 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 726 reviews
Cleanliness: 7.65
Service: 8.65
Location: 8.65
Room Quality: 7.65
Amenities: 7.15
Value for Money: 8.65
Food and Beverage: 6.65
Overall Experience: 8.15
G
Gil Fontes • family_with_children • br
10
Excelente acomodação
Pros:

Os funcionários são muito atenciosos

Cons:

Gostamos de tudo

2026-02-09 • via Nuitee
E
Evilasio • family_with_children • br
10
2026-01-21 • via Nuitee
A
Angela Aparecida • family_with_children • br
9
Boa estadia.
Cons:

Faltou leite vegetal no café da manhã (minha filha é vegana).

2026-01-19 • via Nuitee
J
Juan Enrique • solo_traveller • cl
9
excelente
Pros:

buena ubicacion servicios y valor

2026-01-19 • via Nuitee
J
Juliana • family_with_children • br
10
2026-01-19 • via Nuitee
D
Diego • couple • gt
10
Pros:

Excelente

Cons:

Nada

2026-01-19 • via Nuitee
P
Paola • couple • it
7
2026-01-18 • via Nuitee
S
Silvia • couple • br
10
Bom custo-beneficio
Pros:

Confortável

Cons:

Atendimento

2026-01-13 • via Nuitee
G
Gisele • extended_group • br
8
Recomendamos
Pros:

São muito amplas e bem ventiladas

Cons:

Não tenho reclamação

2026-01-04 • via Nuitee
K
Karina Elle Barrera • extended_group • us
7
Great location, awesome staff, good room size for 2!
Pros:

Hotel staff was great, very friendly, spoke English and Spanish which helped a lot. Great bed, good location, tasty free breakfast.

Cons:

The bathroom was outdated, lots of rust, no ventilation fan in the bathroom for shower and steam circulation, bad smell from toilet. Didn't provide any kind of lotion as part of toiletries sets.

2026-01-03 • via Nuitee
D
Diego • couple • gt
10
2026-01-02 • via Nuitee
T
Thais • couple • mz
8
2026-01-02 • via Nuitee
C
Cyro • couple • br
10
Tudo perfeito
Pros:

Tudo
Localização,conforto,café da manhã

Cons:

Localização

2026-01-02 • via Nuitee
A
Arnaldo • family_with_children • br
9
2025-12-31 • via Nuitee
M
Milena • couple • br
7
Pros:

Boa localização

Cons:

Instalações antigas. Falta cuidado na renovação e conservação dos quartos

2025-12-30 • via Nuitee
D
Diego • couple • gt
10
Pros:

Buena ubicación y buena comida

2025-12-29 • via Nuitee
B
Beatriz • couple • br
10
Nossa Pet foi muito bem vinda aqui. Adoramos.
Pros:

Nossa Pet foi muito bem vinda aqui. Adoramos. A cama é excelente e a localização também.

2025-12-29 • via Nuitee
M
Marco • solo_traveller • br
10
2025-12-27 • via Nuitee
S
Samuel • couple • br
10
2025-12-20 • via Nuitee
J
Jaiana • couple • br
10
Muito boa
Pros:

Quarto silencioso, cama confortável, tudo muito limpo e organizado.

Cons:

Lixeira do banheiro é completamente aberta (pelo menos, no quarto 132 é assim). Apesar de trocarem o lixo todo dia, lixeira sem tampa no banheiro é muito desagradável e não combina com a higiene do padrão Mercure.

2025-12-17 • via Nuitee