The Catrina Hotel

Hotels
•
Magnuson Hotels
7.9 (756 reviews)
2110 S El Camino Real , San Mateo , us

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Pets allowed
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
Wheelchair accessible
Lower bathroom sink
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Friendly staff
Good value
Cons:
Shabby room conditions
Inconsistent amenities
Thin walls

Categories

Cleanliness
7.18
Several reviews mentioned cleanliness but also noted issues such as shabbiness and lack of room service.
Service
8.65
Many reviews highlighted friendly staff and decent service despite some challenges.
Location
8.69
Great location mentioned in multiple reviews, convenient for nearby attractions.
Room Quality
7.64
Rooms were clean but had issues with comfort and updates needed.
Amenities
7.67
Some positive mentions of in-room coffee makers and cleanliness, but issues with Wi-Fi and TV.
Value for Money
8.13
Good price for the quality, but some mentioned it could be improved based on room conditions.
Food and Beverage
7.18
Adequate mentions of provided snacks and coffee, but not significant focus in reviews.
Overall Experience
8.05
Overall experience reflected varied sentiments but averaged well with positive aspects mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 05:01

Property Description

Luxurious Accommodations
Experience the charm of the Catrina Hotel with warmly decorated rooms featuring hardwood floors and complimentary bathroom amenities. Enjoy your favorite HBO channels on cable TV in every room.

Convenient Location
Situated just 10 miles from San Francisco International Airport, our hotel offers easy access to downtown San Francisco, Broadway by the Bay, and Silicon Valley. Free outdoor parking is available for all guests.

Complimentary Amenities
Stay connected with free WiFi throughout the property and catch up on the latest news with a complimentary newspaper. Book your stay now and indulge in a relaxing getaway at the Catrina Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.9
Based on 756 reviews
Cleanliness: 7.18
Service: 8.65
Location: 8.69
Room Quality: 7.64
Amenities: 7.67
Value for Money: 8.13
Food and Beverage: 7.18
Overall Experience: 8.05
N
Neal Simon • couple • us
1
Never again. Dont go here
Pros:

None

Cons:

Very disappointed. They didnt help me at all

2026-05-02 • via Nuitee
D
damien • family_with_children • fr
7
sa peut allez
Pros:

courtoisie, serviable

Cons:

pas adapté pour notre fils handicapés

2026-05-02 • via Nuitee
B
Benjamin • solo_traveller • gb
10
Very satisfied
Pros:

Bed was comfortable and room was clean, coffee, water and snacks were a nice touch

Cons:

Unmanned staff, no printer access

2026-04-29 • via Nuitee
R
Rodolfo • couple • us
10
2026-04-26 • via Nuitee
A
Amanda • couple • us
10
2026-04-25 • via Nuitee
E
emma • couple • us
1
Terrible. No staff. Dirty rooms.
Pros:

Very little. Parking was ok I guess

Cons:

No staff here at all. Virtual check in didn’t work. The guy in front of me had a prepaid reservation and gave up and left coz they couldn’t find it. My check in took 45 mins and with a person in a foreign country on a screen. The room was dirty. Nail clippings on floor. Bathroom door don’t close properly. Truly awful. If this wasn’t prepaid I’d never have stayed. We were locked in to the stay. Don’t make the same mistake.

2026-04-23 • via Nuitee
Y
Yueying • solo_traveller • us
1
2026-04-21 • via Nuitee
K
Karen • solo_traveller • us
10
Good value
Pros:

Great price and location

2026-04-16 • via Nuitee
S
Steve • couple • us
10
Loved it. Thank you.
Pros:

Location

Cons:

All good.

2026-04-03 • via Nuitee
A
Anshu • solo_traveller • us
10
Nice :) tastefully done lobby
Pros:

Convenient location and clean.
Receptionist helped with local restaurant ideas
Virtual receptionist Alice was very efficient and her screen showed the hotel lobby!

2026-04-02 • via Nuitee
A
Alexandru Mihai • couple • us
10
2026-03-30 • via Nuitee
L
Lee Jeffery • family_with_children • us
6
Pros:

Close to our worksite.

Cons:

Parking was very tight and limited.

2026-03-29 • via Nuitee
P
Philippe • family_with_children • fr
8
Pros:

Conveniently.located, close to airport

Cons:

Smelly room (cleaning products)

2026-03-28 • via Nuitee
N
Niki • family_with_children • us
8
Family Friendly
Pros:

Great customer service

2026-03-25 • via Nuitee
M
Mary • couple • us
10
2026-03-25 • via Nuitee
T
Trupti • solo_traveller • us
4
Not worth more than $100 tops. No where to walk around property - rooms dingy. Bed comfy walls thin
Pros:

Bed was comfortable and staff was nice (though barely present). It felt like a Motel 6 and was shady. I had some people in the room next to me screaming and having sex late at hight. The bathroom fan was super loud and room was just very strange as my window faced the parking lot. All very gross and I paid DOUBLE what I paid to stay that Hilton in SF

Cons:

see above

2026-03-25 • via Nuitee
M
Melissa • solo_traveller • us
10
2026-03-23 • via Nuitee
J
Jessica • family_with_children • us
4
Not a place to get good sleep.
Pros:

It was close to the convention center.

Cons:

The flooring was coming up. The bathroom had no place for your toiletries in the shower. The window had some red dirty stuff all on it and easy to open with no screen and seemed scary. Slept terrible. They only have shutters for the windows and this blue led light right outside the window making it look like it’s daylight shining through even with the shutters closed. They need blackout curtains. There was no ice maker on the property and no worker just a virtual assistant

2026-03-22 • via Nuitee
S
Schafer • family_with_children • us
5
Pros:

Cute office. Obvious updates made to room.

Cons:

Check in - virtual staff were difficult to understand.
Bathroom door didn’t fully close.

2026-03-17 • via Nuitee
H
Henriquez • family_with_children • us
9
Pros:

La cama

Cons:

La tablet que ponen a atender no tiene buen sonido

2026-03-16 • via Nuitee