The Catrina Hotel

Hotels
Magnuson Hotels
7.9 (825 reviews)
2110 S El Camino Real , San Mateo , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Pets allowed
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Friendly staff
Good value
Cons:
Shabby room conditions
Inconsistent amenities
Thin walls

Categories

Cleanliness
7.18
Several reviews mentioned cleanliness but also noted issues such as shabbiness and lack of room service.
Service
8.65
Many reviews highlighted friendly staff and decent service despite some challenges.
Location
8.69
Great location mentioned in multiple reviews, convenient for nearby attractions.
Room Quality
7.64
Rooms were clean but had issues with comfort and updates needed.
Amenities
7.67
Some positive mentions of in-room coffee makers and cleanliness, but issues with Wi-Fi and TV.
Value for Money
8.13
Good price for the quality, but some mentioned it could be improved based on room conditions.
Food and Beverage
7.18
Adequate mentions of provided snacks and coffee, but not significant focus in reviews.
Overall Experience
8.05
Overall experience reflected varied sentiments but averaged well with positive aspects mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 05:01

Property Description

Luxurious Accommodations
Experience the charm of the Catrina Hotel with warmly decorated rooms featuring hardwood floors and complimentary bathroom amenities. Enjoy your favorite HBO channels on cable TV in every room.

Convenient Location
Situated just 10 miles from San Francisco International Airport, our hotel offers easy access to downtown San Francisco, Broadway by the Bay, and Silicon Valley. Free outdoor parking is available for all guests.

Complimentary Amenities
Stay connected with free WiFi throughout the property and catch up on the latest news with a complimentary newspaper. Book your stay now and indulge in a relaxing getaway at the Catrina Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Guest Reviews

7.9
Based on 825 reviews
Cleanliness: 7.18
Service: 8.65
Location: 8.69
Room Quality: 7.64
Amenities: 7.67
Value for Money: 8.13
Food and Beverage: 7.18
Overall Experience: 8.05
J
JOSÉ MIGUEL couple es
10
2026-08-27 via Nuitee
R
Reyyoung776 extended_group us
6
2026-08-23 via Nuitee
C
claudia family_with_children nl
10
schoon goeie bedden top
Pros:

geen ontbijt
wel koffie en thee wat uit een snackmachine
gratis snackreepje heel leuk

Cons:

alles top

2026-08-20 via Nuitee
C
cindy extended_group tw
7
2026-08-19 via Nuitee
E
ERNESTO couple us
7
Great location. Great amenities.
Pros:

Location was great. Appreciated the amenities. Room was good enough.

Cons:

Staff onsite did not greet us when we walked in. We didn’t know she worked there until she helped the people that came in after us. I was also not sure about the check out process. Couldn’t find any information on how/where to check out. The room was nice but very dusty. Toilet looked like it had been used before we got there.

2026-08-17 via Nuitee
J
Jane solo_traveller us
8
Rating the room
Pros:

At first it was hard to get a room for downstairs because my husband and I both use canes and then getting the bed changed I rebooted the TV to make it work and flag down housekeeping and she came and changed the bedding and then the garbage and gave us a new coffee pot cuz the other one didn't work

Cons:

Had to wait for about a half an hour to get a downstairs hotel room when I had earlier text left a message that we needed a downstairs hotel room because we both use canes Ada and the coffee pot didn't work and we had to flag down housekeeping to get a bed change and the TV decided to quit working I rebooted it and got it to work housekeeping did a really good job after that she changed the bedding and made sure we had clean towels and the TV kept working and gave us some nice coffee pot that worked for the price it was good location is a little hard to see the sign when you're never been in that town before

2026-08-16 via Nuitee
N
Nacouzi solo_traveller us
9
2026-08-13 via Nuitee
K
Kasie family_with_children us
1
We did not stay due to how unsafe the property appeared and not being able to talk to an employee. There are NO real emp
Pros:

We did not stay at the property. We waited 35 plus minutes to attempt to speak with an employee and were not able to because the kiosk that allows you to speak with an employee was being used by another guest who couldn’t check in.

Cons:

The property seemed very unsafe. There were people clearly on drugs in the parking lot. You could see from outside of the rooms that they were incredibly dirty. The lobby reeked of cigarette smoke.

2026-08-10 via Nuitee
A
Ann couple us
8
Great value, clean, good service convenient location to our family
Pros:

Clean, easy check in, quiet stay, good daily servicr

Cons:

Nothing; everything as expected, great location, good value. We brought our own blackout sheet based on other reviews and it was perfect.

2026-08-10 via Nuitee
T
Ty family_with_children us
6
2026-08-09 via Nuitee
M
Marine couple fr
9
Pros:

Les chambres sont modernes et propres. On s’y sent bien et en sécurité.

2026-08-09 via Nuitee
R
Robert couple us
5
Cons:

I requested clean towels and never got them. I had to use the same towel for 1 week.

2026-08-08 via Nuitee
E
Elena couple ca
7
It’s was decent stay and worked for us
Pros:

The mattress was good and location was good for us, because we where visiting family and hotel was 5 min drive from their home

Cons:

Shower is not the best, not much shelving in the bathroom to put things on, we were always lucking towels.

2026-08-07 via Nuitee
J
Jana family_with_children us
4
Cons:

There was somebody else’s hair in our bathroom towels and the bathroom has trash on the ground

2026-08-06 via Nuitee
O
Olha solo_traveller us
10
Amazing!
Pros:

The hotel staff and management is absolutely amazing.

2026-08-06 via Nuitee
J
Jimenez couple us
10
2026-08-04 via Nuitee
J
Jimenez couple us
10
2026-08-04 via Nuitee
M
Medeiros couple us
1
2026-08-03 via Nuitee
M
MYRIAM extended_group us
8
Muy Bien
Pros:

"Lo que más me gustó fue el tamaño de la habitación y la comodidad de las camas. Además, el acceso a los cuartos es muy fácil y el ambiente es bastante silencioso. Ideal para descansar."

Cons:

"Lo que no me gustó fue que la atención en el mostrador se realiza a través de una pantalla con muy mala recepción, por lo que había que levantar mucho la voz para comunicarse. Además, quise servirme café en el lobby y la máquina no funcionaba."

2026-08-03 via Nuitee
T
Tara solo_traveller us
10
2026-08-03 via Nuitee