The Catrina Hotel

Hotels
•
Magnuson Hotels
7.9 (825 reviews)
2110 S El Camino Real , San Mateo , US
+1 650-632-9681

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Pets allowed
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Friendly staff
Good value
Cons:
Shabby room conditions
Inconsistent amenities
Thin walls

Categories

Cleanliness
7.18
Several reviews mentioned cleanliness but also noted issues such as shabbiness and lack of room service.
Service
8.65
Many reviews highlighted friendly staff and decent service despite some challenges.
Location
8.69
Great location mentioned in multiple reviews, convenient for nearby attractions.
Room Quality
7.64
Rooms were clean but had issues with comfort and updates needed.
Amenities
7.67
Some positive mentions of in-room coffee makers and cleanliness, but issues with Wi-Fi and TV.
Value for Money
8.13
Good price for the quality, but some mentioned it could be improved based on room conditions.
Food and Beverage
7.18
Adequate mentions of provided snacks and coffee, but not significant focus in reviews.
Overall Experience
8.05
Overall experience reflected varied sentiments but averaged well with positive aspects mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 05:01

Property Description

Luxurious Accommodations
Experience the charm of the Catrina Hotel with warmly decorated rooms featuring hardwood floors and complimentary bathroom amenities. Enjoy your favorite HBO channels on cable TV in every room.

Convenient Location
Situated just 10 miles from San Francisco International Airport, our hotel offers easy access to downtown San Francisco, Broadway by the Bay, and Silicon Valley. Free outdoor parking is available for all guests.

Complimentary Amenities
Stay connected with free WiFi throughout the property and catch up on the latest news with a complimentary newspaper. Book your stay now and indulge in a relaxing getaway at the Catrina Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Guest Reviews

7.9
Based on 825 reviews
Cleanliness: 7.18
Service: 8.65
Location: 8.69
Room Quality: 7.64
Amenities: 7.67
Value for Money: 8.13
Food and Beverage: 7.18
Overall Experience: 8.05
S
Soi • family_with_children • ws
8
2026-11-07 • via Nuitee
Y
YI HSIN • solo_traveller • tw
8
2026-11-04 • via Nuitee
C
Carolina • couple • us
4
Pros:

Well located and the rooms were clean and comfortable. very and extremely basic but worth the price we payed.

Cons:

There was no hosuekeeping or at least not constantly. We stayed 4 nights, they only went by once and they didn't replace our towels and only left one (we were two guests), we then asked the front desk (which isn't a real person, its via zoom) and they never replaced the towel.

2026-11-04 • via Nuitee
C
Christian • solo_traveller • de
8
2026-11-02 • via Nuitee
M
mateo • solo_traveller • ke
8
Pros:

It was alright

2026-11-01 • via Nuitee
O
Oscar • couple • us
10
2026-11-01 • via Nuitee
L
Luz de Luna • family_with_children • us
9
2026-11-01 • via Nuitee
P
Paul • couple • us
8
2026-10-31 • via Nuitee
V
Vinicius • couple • it
1
Pessima
Pros:

Nada

Cons:

Tivemos um problema na chegada ao entrar no quarto tinha um cheiro de mofo insuportavel, fomos a recepção e informaram que no dia segguinte poderiam fazer a troca de quarto, no dia seguinte fomos a recepção novamente e não tinha quartos disponiveis... Ficamos 1 semana cheirando um mofo insuportavel dentro do quarto.
Apenas se ofereceram para limpar novamente, o que não mudou nada no cheiro.
Não recomendo.

2026-10-30 • via Nuitee
A
Amanda • solo_traveller • us
3
Make sure you have waterproof slippers if visiting
Pros:

Location convivence

Cons:

The rooms are very dirty and things need to be fixed like dripping sinks. There was six of us with six separate rooms and we all agreed that the rooms need to be much better maintained.

2026-10-29 • via Nuitee
R
Richard • couple • us
8
2026-10-27 • via Nuitee
A
Antonio • family_with_children • de
7
Pros:

Die Lage des Hotel

Cons:

Es gibt fast kein Personal vor Ort, man hat leider nur einen Digitalen Assistenten

2026-10-27 • via Nuitee
Y
Ying • solo_traveller • us
3
2026-10-22 • via Nuitee
V
Victoria • solo_traveller • us
7
Just a place to sleep
Pros:

Relatively inexpensive for the location

Cons:

Not the best parking

2026-10-22 • via Nuitee
K
KATHY • solo_traveller • us
5
It was clean and a short stay.
Pros:

The room was clean and standard. The Lack of live onsite people to address any issues or problem was lacking. the walls are thin and it was very loud with conversations outside next door and loud trucks leaving at 5 am.

Cons:

The Lack of live onsite people to address any issues or problem was lacking. the walls are thin and it was very loud with conversations outside next door and loud trucks leaving at 5 am.

2026-10-21 • via Nuitee
D
Diana • solo_traveller • us
10
2026-10-21 • via Nuitee
M
Mitri • couple • us
5
Resonable stay but lousy cancellation and no-show customer policy
Pros:

King size bed, large Flat Screen TV, K-cup coffee maker in each room, relatively clean floor and bathroom. Pillows and Linens of good quality.

Cons:

The Catrina Management was not willing to help with the fees for our "no-show" , because I BOOKING.COM mis-booked on the Saturday Oct 11th, before our required arrival date of October 18th. Their Policy is the FULL price of the room booking, but the room was NOT disturbed or USED and we PAID more for the room on October 18th. As well as the Hotel had many room vacancies on Oct 11th, so allowing some reduction in "no-show" fee would be the appropriate customer response (to both me and the Booking.com Request) since we did book and pay for October 18th!

2026-10-20 • via Nuitee
D
Doreen • couple • de
5
Eigentlich eine schöne Unterkunft aber durch die Probleme mit der Toilette war es kein angenehmer Aufenthalt
Pros:

Gute Lage, sauber und modern ausgestattet.

Cons:

Die Toilette war nach der ersten Nutzung verstopft. Ich habe es an der Rezeption gemeldet, es sollte ein Hausmeister geschickt werden, der kam aber nicht. Da wir nur eine Übernachtung gebucht hatten, wurde die Toilette bis zur Abreise nicht repariert.

2026-10-18 • via Nuitee
M
Matthew • couple • us
6
Pleasant
Pros:

Location
Parking

Cons:

Shower head no water pressure
Ice machine broken

2026-10-18 • via Nuitee
I
Imran • couple • us
4
2026-10-16 • via Nuitee