AZ Hotel & Serviced Apartments

Hotels
8.3 (89 reviews)
Paragon Labuan Jalan Tun Mustapha , Labuan , my

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Nice bed
Strategic location
Cons:
Air conditioning leaking
Limited toiletries
One access card

Categories

Cleanliness
8.06
The air conditioning was leaking, indicating some maintenance issues.
Service
8.53
Friendly staff mentioned in the reviews.
Location
8.77
Strategically located in the center of the city.
Room Quality
8.32
The room is spacious but expectations on the view were not met.
Amenities
7.55
Limited toiletries provided, not sufficient for multiple guests.
Value for Money
8.31
The quality overall suggests reasonable value considering the location.
Food and Beverage
8.56
Standard quality for this hotel tier.
Overall Experience
8.33
Overall a good stay with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:27

Property Description

Modern Rooms with City Views

Experience comfort and convenience in our air-conditioned rooms featuring city views. Enjoy amenities such as free WiFi, flat-screen TV, and a private bathroom. Upgrade to a room with a kitchenette for added flexibility during your stay.

Fitness Centre and Free Shuttle Service

Stay active during your stay at our hotel's fitness centre. Take advantage of our free airport shuttle service for a hassle-free arrival and departure experience.

Multilingual 24-Hour Front Desk

Our dedicated staff, fluent in English, Malay, and Chinese, are available 24/7 to assist you during your stay. Feel free to reach out for any help or recommendations.

Book your stay at AZ Hotel & Serviced Apartments for a seamless and comfortable experience in Labuan.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 AM
Airport code: LBU

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    People no matter the age stay for MYR 50 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 89 reviews
Cleanliness: 8.06
Service: 8.53
Location: 8.77
Room Quality: 8.32
Amenities: 7.55
Value for Money: 8.31
Food and Beverage: 8.56
Overall Experience: 8.33
M
Mary • family_with_children • my
9
2026-01-19 • via Nuitee
S
Sufrin • extended_group • bn
8
Good place to stay, clean. Friendly staff
Pros:

Location

Cons:

Aircon leaking

2025-11-27 • via Nuitee
A
akram • family_with_children • my
10
2025-11-04 • via Nuitee
K
KHAIRUL AMIR AZWAN • couple • my
9
2025-10-16 • via Nuitee
K
KHAIRUL AMIR AZWAN • solo_traveller • my
9
2025-10-16 • via Nuitee
P
Poh Xia • family_with_children • my
7
2025-10-05 • via Nuitee
A
AMIN • family_with_children • my
8
2025-10-05 • via Nuitee
J
jayaraj • extended_group • my
10
2025-09-28 • via Nuitee
J
Janeta • extended_group • my
8
2025-09-19 • via Nuitee
W
Wong • family_with_children • my
7
Pros:

Nice bed, nice air cond

Cons:

Each day one small bottle of shampoo and body wash. And only 1 access card provided.

2025-09-19 • via Nuitee
B
Bianca • solo_traveller • de
7
2025-09-09 • via Nuitee
S
Shahril • family_with_children • my
8
2025-08-14 • via Nuitee
C
Chrispina Tutung • extended_group • my
10
Pros:

it in the center of the city.

2025-08-08 • via Nuitee
C
CM • extended_group • my
5
2025-08-07 • via Nuitee
R
Ros Illyahni • family_with_children • my
7
Pros:

It's in a strategic location, but I need to have my own transport or use Grab to go to the town center. The room is okay, and it's spacious.

Cons:

I was expecting the room facing the main road, but my room window looked inside the building. And also, I only gave one pass key, and it's difficult for my spouse to go outside when I'm not in the room. because we need a pass key even to go down to the car park.

2025-07-29 • via Nuitee
W
WONG • couple • my
8
2025-07-23 • via Nuitee
J
John • solo traveller • bn
8
Very good
2025-07-17 • via Nuitee
A
Abdul • young couple • my
9
Superb
Pros:

Location , building connected to some shops and restaurant, free parking

Cons:

Nothing

2025-06-25 • via Nuitee
M
Morgan • young couple • my
10
Exceptional
2025-06-08 • via Nuitee
F
Fiona • family with young children • my
9
Superb
Pros:

Cleanliness

Cons:

The tv channels

2025-05-20 • via Nuitee