Nata Ubud

Hotels
8.3 (448 reviews)
Jl Suweta, Bentuyung , Ubud , id

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Tour desk
Ironing service
Car hire
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast options
Nice views and location
Cons:
Moldy rooms
Poor cleanliness
Misleading advertising

Categories

Cleanliness
6.63
Multiple reviews mentioned dampness, mold, and overall poor cleanliness.
Service
9.1
Staff were described as friendly and helpful in several reviews.
Location
9.14
Guests appreciated the location, with many dining options nearby.
Room Quality
7.59
Some rooms were noted to have issues like mold and ventilation problems.
Amenities
8.62
Good amenities including a pool and dining options, though some were misrepresented.
Value for Money
7.58
Complaints about discrepancies between advertised services and actual offerings affected perceived value.
Food and Beverage
9.13
Breakfast options received positive feedback.
Overall Experience
8.6
Mixed experiences noted, with significant concerns overshadowing the positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 10:39

Property Description

Luxurious 3-Star Stay in Ubud

Idyllic Setting: Nestled just a short distance from Ubud Palace and Saraswati Temple, Nata Ubud offers a tranquil retreat with a lush garden and inviting terrace.

Comfort and Convenience: Enjoy air-conditioned rooms equipped with modern amenities including a flat-screen TV, minibar, and private bathroom. The 24-hour front desk, tour desk, and free WiFi ensure a seamless stay.

Exquisite Dining and Activities: Indulge in a delicious breakfast spread each morning. Explore the area with ease using the available bike and car hire services, perfect for discovering nearby attractions like Neka Art Museum and Tegallalang Rice Terrace.

Book your stay at Nata Ubud now for an unforgettable experience in Ubud!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DPS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 10 years old and over stay for Rp 300,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 448 reviews
Cleanliness: 6.63
Service: 9.1
Location: 9.14
Room Quality: 7.59
Amenities: 8.62
Value for Money: 7.58
Food and Beverage: 9.13
Overall Experience: 8.6
O
Olga • couple • ru
10
2026-03-03 • via Nuitee
S
Saph • solo_traveller • gb
9
Pros:

The bed was so comfortable, pool was gorgeous, staff were friendly and helpful perfect serene escape.

Cons:

Lots of roosters just opposite, a lovely morning call but not so good for a sleep in

2026-02-28 • via Nuitee
V
Vobořilová • family_with_children • cz
8
2026-02-23 • via Nuitee
S
stefan • couple • za
9
2026-01-21 • via Nuitee
M
Mehmet • extended_group • tr
8
Cons:

Alt kattaki odaların banyolarının havalandırması yok ve nemli ve kokuyor.
Ancak odalar ferah ve büyük .

2026-01-19 • via Nuitee
J
Josefa • couple • au
4
Decepción
Pros:

Esta muy bien ubicado, cerca del centro, y el personal es muy amable.

Cons:

Estaba todo demasiado viejo y sucio, lleno de manchas de humedad por todas partes, el olor a humedad era tan fuerte dentro de la pieza que no se podia dormir. No había ventilación dentro de las habitaciones, ni el baño. Las lamparas de mesita no tenian enchufe, el armazón de la cama estaba roto, y todo el colgante blanco que rodeaba la cama apestaba a humedad. La verdad fue muy decepcionante, y me sabe mal porque el personal era tan amable y tan tierno! Pareciera que es un error de los dueños el mal mantenimiento.

2026-01-19 • via Nuitee
J
Jose Maria • solo_traveller • uy
10
2026-01-19 • via Nuitee
R
Rowayda • couple • za
2
Pros:

It was a terrible experience cause for the all the days we stayed there the road in front of the hotel was being tarred. Our shoes got damaged and it was a hell of an inconvenience. The hotel could have credited us for the days based on inconvenience. The room was mouldy and wet and it smelt very stale. Then on the website, I am very disappointed regarding the discrepancy between what was advertised on your website and what was actually provided during my stay.

Your website prominently lists trekking, cycling, and massage services as part of the guest experience — key reasons I chose your hotel, expecting a genuine Ubud experience. However, when I inquired at reception, the staff had no knowledge of these activities, nor were they able to provide any information or contacts to arrange them. I even showed your website listing, and the staff member could only respond that she “did not know.”

Additionally, the advertised massage service was presented as an in-room treatment — not in a spa area, but directly on the guest’s bed. This is far below professional hospitality standards and raises serious hygiene and comfort concerns.

I find this level of misrepresentation troubling. The amenities you promote play a major role in a guest’s booking decision, and advertising services that are unavailable or not up to professional standards constitutes misleading representation.

I kindly request that you review your website content to ensure it accurately reflects what is available to guests, and that you consider compensation or a partial refund for the experience not delivered as advertised.

2026-01-19 • via Nuitee
A
Annika • extended_group • de
1
Es war schrecklich, alles verschimmelt, dieser Geruch war schlimm und das bei allen Zimmern
Pros:

Die Lage ist gut, Personal ist nett

Cons:

Es war furchtbar, da alle Zimmer verschimmelt waren, der Gestank wurde mit Parfüm versucht zu überdecken, selbst die Bettwäsche hat nach Schimmel gerochen.

2026-01-19 • via Nuitee
V
Valeriia • solo_traveller • ru
10
Pros:

Спокойное место, с видом на природу . Очень было комфортно! Персонал приветливый, любезный! Очень благодарна за гостеприимство.🙏🌺

2026-01-17 • via Nuitee
V
Valeriia • solo_traveller • ru
10
Pros:

Я продлила еще несколько дней в этом отеле .

2026-01-17 • via Nuitee
I
Iakimova • solo_traveller • me
10
2026-01-10 • via Nuitee
N
Nevermann • couple • ca
9
2026-01-07 • via Nuitee
F
Fay • family_with_children • nz
7
Cute little place to stay. Good value for money.
Pros:

Breakfast was lovely and a wonderful added bonus. Traffic is crazy in Ubud, so this place is a wee way off the main track.

Cons:

Pillows were very thin and lumpy so I ended up with a sore neck sleeping on them.

2026-01-05 • via Nuitee
R
Robert • couple • de
9
2025-12-28 • via Nuitee
A
Ahmet • couple • tr
10
2025-11-28 • via Nuitee
A
Akshay • family_with_children • in
4
2025-11-16 • via Nuitee
A
Alan • couple • au
7
Nata Ubud lots of potential
Pros:

Staff were excellent, breakfast was great. Lots of dining options nearby. Rooms were of a good size

Cons:

The room was very smelly , we suspect damp as the major cause , no ventilation for the bathroom

2025-11-10 • via Nuitee
G
Galaz • couple • au
8
Pros:

The views, the swimming pool, wifi and the friendly staff.

Cons:

The room smells moldy, the curtains, walls, and ceiling are all moldy, but that's understandable given the high humidity and poor ventilation.

They should look for a mold preventative chemical.

Also, the bedroom door doesn't close properly.

2025-11-08 • via Nuitee
S
Susan • family_with_children • au
10
Memorable stay
Pros:

The view and staff were fantastic

Cons:

The doors have trouble sliding

2025-11-07 • via Nuitee