Best Western Atlanta Cumberland Galleria Hotel

Hotels
•
Best Western
6.3 (633 reviews)
1200 Winchester Pkwy SE , Atlanta , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Affordable rates
Cons:
Cleanliness issues
Aging facilities

Categories

Cleanliness
5.94
There were mold spots in the bathroom and the room was described as stuffy.
Service
7.41
Staff were generally friendly and accommodating, but there were complaints about some staff members.
Location
7.45
Good location for access to general areas, although some found it lacking.
Room Quality
5.9
Rooms had issues like holes in the walls and stained pillows.
Amenities
5.43
No working elevator and insufficient microwaves in rooms.
Value for Money
6.89
Affordable stay although quality reflects the price.
Food and Beverage
5.44
Breakfast options were limited and some guests mentioned it being disappointing.
Overall Experience
5.91
Mixed reviews balance out to an average experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:00

Property Description

Convenient Location
Best Western Atlanta Cumberland Galleria Hotel offers a prime location just off Interstate 285 and a short distance from Cumberland Mall, making it a perfect choice for travelers looking to explore the area.

Comfortable Amenities
Each guest room is equipped with essential amenities including a microwave, refrigerator, and coffee-making facilities, ensuring a comfortable stay for all visitors. Additionally, the hotel provides a desk for guests to work or plan their itinerary.

Great Facilities
Guests can enjoy the seasonal outdoor pool, free property-wide WiFi, and a 24-hour reception. The on-site fitness center is perfect for those looking to stay active during their trip. With free parking available, guests can have a hassle-free experience throughout their stay.

Book your stay at Best Western Atlanta Cumberland Galleria Hotel for a memorable and convenient experience.

Important information:

The property only allows 1 pet (up to 80 pounds) per room. Pet may not be left unattended in the room, other restrictions may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ATL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.3
Based on 633 reviews
Cleanliness: 5.94
Service: 7.41
Location: 7.45
Room Quality: 5.9
Amenities: 5.43
Value for Money: 6.89
Food and Beverage: 5.44
Overall Experience: 5.91
B
Bryanna • extended_group • us
1
2026-04-10 • via Nuitee
R
Ruth E. • extended_group • us
10
Pros:

I don’t understand why it has so many bad reviews. My stay was great. It was clean the breakfast was good. The front desk was nice. Overall it was a very good experience for not a high price.

Cons:

Great Location

2026-04-09 • via Nuitee
A
Alexandria • extended_group • us
2
inconvenience after inconvenience
Pros:

Easy to locate

Cons:

Paid online and was told that my room hadn’t been paid for and to call Booking.com, which i did. After an hour and a half of being on the phone with customer service, nobody could get ahold of hotel staff to resolve the issue. I explained to the staff working that evening that customer service was trying to call and it came off like they didn’t care at all to help me resolve the issue. After going back and forth a couple of times, I was finally allowed to check in. That, however, did not resolve the issue entirely. When we got into the room, the smoke detector was out of batteries, so it beeped constantly throughout our stay and at no point could we get anyone to come change the batteries. My husband went to the desk to ask for batteries for us to just change it ourselves and they gave him the wrong batteries, which wasn’t helpful. Finally, at checkout we were told that room was never paid for even AFTER being allowed to check in, and AFTER spending over an hour on the phone myself trying to resolve the issue. Very poor experience overall

2026-04-07 • via Nuitee
T
Tiara • couple • us
4
2026-04-07 • via Nuitee
J
Jasmine • family_with_children • us
10
2026-04-06 • via Nuitee
E
Evelyn • family_with_children • us
1
Bad property and staff who checked me in did not know anything.
Cons:

AC did not work. The door knobs kept falling off. The rooms smell like pee. I got charged double when the rooms were already paid off.

2026-04-06 • via Nuitee
T
Travis • family_with_children • us
4
Best Western needs to stop sinking money into their Pockets and put it in the establishment
Pros:

Close to my job

Cons:

The sink didn't have hot water towels and rags had long hair on them on several spots of the fabric

2026-04-03 • via Nuitee
A
Alejandro • couple • us
5
Cons:

The pillows sucked! The AC was old and didnt cool enough. You can tell the property is OLD and needs renovation😒

2026-04-03 • via Nuitee
T
Tremond • solo_traveller • us
9
Pros:

The staff was friendly, alert and excellent. It felt good soon as I walked in and felt good when I was departing. I like that there was a small gym downstairs. The price for my stay compared to the quality of the hotel was overachieving.

Cons:

I was looking for a microwave. There was hair in my bathroom when I got there

2026-04-03 • via Nuitee
O
Onyinye • family_with_children • us
7
Please, I want to use this opportunity to thank Mr. Paul once more for his hospitality.
Pros:

Breakfast is okay! But checking in was very slow; each client have to wait for forty-five minutes before it gets to your turn. Obviously, we have to wait in the cube for two hours before we were able to check in.

Cons:

The room we are in; refrigerator was not cooling, no microwave in the room on the first day.
But I thank God for Mr. Paul; he was a savior according to my daughter.
He came in and changed the refrigerator and brought us a microwave.
He was a very nice guy and kind hearted person too.

2026-04-02 • via Nuitee
M
Mist • family_with_children • us
6
Cons:

Me n my grandson slept under this and all though they may have wash the blankets and sheets whoever made the bed n still thought this was ok its not throw things like this away

2026-03-31 • via Nuitee
D
Daniels • family_with_children • us
1
It was the worst I have ever seen
Pros:

Stacy and location

Cons:

The room was bad no Internet and no pool which was a decision maker drunks door wouldn’t lock no hot water

2026-03-29 • via Nuitee
J
Jabreel • couple • us
1
Terrible never staying again going to sue the facility
Pros:

Nothing

Cons:

Everything there weee bed bugs and the aches and the staff was unhelpful

2026-03-29 • via Nuitee
N
Nicole • couple • us
4
I would not stay here again.
Pros:

The room was clean and the bed was comfortable

Cons:

There was a lot of lingering folks. We arrived before 3pm and were told we could not check in early or there would be a $50 charge. We went back a little after 3pm and could not be checked in until almost 4pm. They offered a complimentary breakfast from 6am-10am and by 7am it still was not open so we were not able to eat before leaving.

2026-03-29 • via Nuitee
E
Emonie • couple • us
3
2026-03-29 • via Nuitee
K
Kelly • family_with_children • us
1
Never again.
Pros:

Not much

Cons:

Breakfast was horrible. Food was cold and tasted nasty.
First room we went into didn’t have AC so we had to get switched.
Pool was closed.
Hallway was nasty.
Front desk server was rude.

2026-03-26 • via Nuitee
J
Jaquaz • couple • us
5
2026-03-26 • via Nuitee
C
Candace • family_with_children • us
7
2026-03-25 • via Nuitee
J
Jarbori • couple • us
5
Pros:

Love the location of the property

Cons:

Not clean dirty covers wet carpet smell like mold

2026-03-25 • via Nuitee
J
Jerimy • solo_traveller • us
1
My stay here was bad.
Cons:

The hotel was not up to code it was plenty of hazards and health concerns. The elevator was out of order. They were giving customers room keys with people already in them. This honestly was not a great experience at all. My hotel room didn’t have hot water. So be careful when booking here, because they won’t give you any refund.

2026-03-23 • via Nuitee