Best Western Atlanta Cumberland Galleria Hotel

Hotels
•
Best Western
6.3 (599 reviews)
1200 Winchester Pkwy SE , Atlanta , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Affordable rates
Cons:
Cleanliness issues
Aging facilities

Categories

Cleanliness
5.94
There were mold spots in the bathroom and the room was described as stuffy.
Service
7.41
Staff were generally friendly and accommodating, but there were complaints about some staff members.
Location
7.45
Good location for access to general areas, although some found it lacking.
Room Quality
5.9
Rooms had issues like holes in the walls and stained pillows.
Amenities
5.43
No working elevator and insufficient microwaves in rooms.
Value for Money
6.89
Affordable stay although quality reflects the price.
Food and Beverage
5.44
Breakfast options were limited and some guests mentioned it being disappointing.
Overall Experience
5.91
Mixed reviews balance out to an average experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:00

Property Description

Convenient Location
Best Western Atlanta Cumberland Galleria Hotel offers a prime location just off Interstate 285 and a short distance from Cumberland Mall, making it a perfect choice for travelers looking to explore the area.

Comfortable Amenities
Each guest room is equipped with essential amenities including a microwave, refrigerator, and coffee-making facilities, ensuring a comfortable stay for all visitors. Additionally, the hotel provides a desk for guests to work or plan their itinerary.

Great Facilities
Guests can enjoy the seasonal outdoor pool, free property-wide WiFi, and a 24-hour reception. The on-site fitness center is perfect for those looking to stay active during their trip. With free parking available, guests can have a hassle-free experience throughout their stay.

Book your stay at Best Western Atlanta Cumberland Galleria Hotel for a memorable and convenient experience.

Important information:

The property only allows 1 pet (up to 80 pounds) per room. Pet may not be left unattended in the room, other restrictions may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ATL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.3
Based on 599 reviews
Cleanliness: 5.94
Service: 7.41
Location: 7.45
Room Quality: 5.9
Amenities: 5.43
Value for Money: 6.89
Food and Beverage: 5.44
Overall Experience: 5.91
G
Gapour • family_with_children • us
10
Excellent
Pros:

I love the staff everyone was extremely welcoming thank you Donna and another lady in the kitchen area very pleasant

Cons:

The staff and clean room

2026-02-12 • via Nuitee
L
Latisha • solo_traveller • us
1
2026-02-09 • via Nuitee
B
Blocker • couple • us
4
2026-02-09 • via Nuitee
K
Kiara • couple • us
9
2026-01-31 • via Nuitee
K
Keyah • couple • us
9
2026-01-30 • via Nuitee
H
Husham • couple • us
10
We had a great stay here
Pros:

Clean, friendly staff

2026-01-28 • via Nuitee
M
Moiz • extended_group • us
1
Worst
Pros:

Worst never use booking.com
They recommend you worst places... and, charge you a lot.

Cons:

No service, no water, no pillow, no cleaning.. nothing btw I paid for 3 nights but, forced to change the hotel in the middle of night.

2026-01-27 • via Nuitee
R
Roy • couple • us
10
2026-01-23 • via Nuitee
R
Ricky • family_with_children • us
8
Pros:

Amazing staff! Super friendly and kind!

2026-01-21 • via Nuitee
K
Kendale • extended_group • us
8
Pros:

Location and beds were comfy

Cons:

The room we reserved wasn’t available when we arrived but he accommodated our stay .

2026-01-21 • via Nuitee
B
Bernice • family_with_children • us
8
Na
Pros:

Clean and quiet

Cons:

Breakfast

2026-01-20 • via Nuitee
T
Taniyah • family_with_children • us
1
2026-01-20 • via Nuitee
S
Sharon • extended_group • us
8
2026-01-20 • via Nuitee
H
Hollyness • family_with_children • us
5
Pros:

The staff we’re welcoming

Cons:

There wasn’t any cold water in the sink wash my teeth and face with cold water.

2026-01-19 • via Nuitee
J
Jaqualah • couple • us
1
2026-01-19 • via Nuitee
D
Deidre • family_with_children • us
2
Pros:

Good location for where I needed to be.

Cons:

No hot water. Phone in the room didn’t work. Bed smelled like urine.

2026-01-19 • via Nuitee
T
Taylor • extended_group • us
2
Cleaning staff needs to do better and lock the doers around the building at night for security
Pros:

Nothing. I had to stay there because there were no rooms available anywhere else.

Cons:

It was a dirty environment with bugs and my room was nasty.

2026-01-19 • via Nuitee
G
Gabriana • extended_group • us
5
Great for a one night stay if you are there for an event
Pros:

I was there for the Chris Brown concert and the location of the hotel made it very convenient to get there and wasn’t too far from any events we wanted to attend.

Cons:

No microwaves in rooms and also saw small bugs in bathroom and under tv

2026-01-19 • via Nuitee
K
Kendra • solo_traveller • us
10
2026-01-19 • via Nuitee
K
Kaylah • extended_group • us
1
It was decent
Pros:

Nothing

Cons:

No towels , No blankets , Beds small , Shower head loose , bathtub dirty.

2026-01-19 • via Nuitee