Best Western Atlanta Cumberland Galleria Hotel

Hotels
•
Best Western
6.3 (694 reviews)
1200 Winchester Pkwy SE , Atlanta , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Affordable rates
Cons:
Cleanliness issues
Aging facilities

Categories

Cleanliness
5.94
There were mold spots in the bathroom and the room was described as stuffy.
Service
7.41
Staff were generally friendly and accommodating, but there were complaints about some staff members.
Location
7.45
Good location for access to general areas, although some found it lacking.
Room Quality
5.9
Rooms had issues like holes in the walls and stained pillows.
Amenities
5.43
No working elevator and insufficient microwaves in rooms.
Value for Money
6.89
Affordable stay although quality reflects the price.
Food and Beverage
5.44
Breakfast options were limited and some guests mentioned it being disappointing.
Overall Experience
5.91
Mixed reviews balance out to an average experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:00

Property Description

Convenient Location
Best Western Atlanta Cumberland Galleria Hotel offers a prime location just off Interstate 285 and a short distance from Cumberland Mall, making it a perfect choice for travelers looking to explore the area.

Comfortable Amenities
Each guest room is equipped with essential amenities including a microwave, refrigerator, and coffee-making facilities, ensuring a comfortable stay for all visitors. Additionally, the hotel provides a desk for guests to work or plan their itinerary.

Great Facilities
Guests can enjoy the seasonal outdoor pool, free property-wide WiFi, and a 24-hour reception. The on-site fitness center is perfect for those looking to stay active during their trip. With free parking available, guests can have a hassle-free experience throughout their stay.

Book your stay at Best Western Atlanta Cumberland Galleria Hotel for a memorable and convenient experience.

Important information:

The property only allows 1 pet (up to 80 pounds) per room. Pet may not be left unattended in the room, other restrictions may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ATL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.3
Based on 694 reviews
Cleanliness: 5.94
Service: 7.41
Location: 7.45
Room Quality: 5.9
Amenities: 5.43
Value for Money: 6.89
Food and Beverage: 5.44
Overall Experience: 5.91
M
manuel • couple • ar
10
Todo excelente
Pros:

Todo excelente. Ideal para una estadia corta de viaje

Cons:

Nada

2026-07-25 • via Nuitee
C
Casley • couple • us
8
2026-07-25 • via Nuitee
I
I’Resha • family_with_children • us
10
2026-07-20 • via Nuitee
A
ArmyLife • couple • us
4
2026-07-20 • via Nuitee
M
Makenzie • extended_group • us
1
As soon as we entered our room, we noticed poop in the toilet and a tampon applicator on the floor. Upon further inspect
Pros:

Third shift front desk guy

Cons:

It was very disgusting

2026-07-19 • via Nuitee
M
Miriam • family_with_children • ar
9
Confortable
Pros:

El desayuno y la comodidad de la habitación

Cons:

La pileta no estaba limpia

2026-07-18 • via Nuitee
D
Daneila • solo_traveller • us
1
Pros:

Nothing

Cons:

Everything was dirty. Bed was broken, lamp was broken. The pool was green.

2026-07-17 • via Nuitee
E
Edsel • solo_traveller • us
10
2026-07-17 • via Nuitee
G
Gabriel • couple • us
8
It was amazing
Pros:

Nice

Cons:

Nothing

2026-07-16 • via Nuitee
D
David • extended_group • us
2
Pros:

See my review on Tripadvisor

2026-07-14 • via Nuitee
D
Daniel • family_with_children • us
8
Cool and relaxing
Pros:

Pool and Rooms were large,excellent breakfast.

Cons:

Coffee

2026-07-14 • via Nuitee
C
Charles • solo_traveller • us
10
Pros:

The room was nice and clean with a large comfortable bed the staff was very nice and friendly

Cons:

I missed the breakfast 😩

2026-07-13 • via Nuitee
B
Bianca • solo_traveller • us
1
2026-07-10 • via Nuitee
C
Cooper • solo_traveller • us
10
2026-07-10 • via Nuitee
T
Tamia • family_with_children • us
5
Pros:

I liked the location of the hotel and how friendly the staff was.

Cons:

There was no cool air during the day at all. Also, the WiFi didn’t work until the middle of the night. The rooms aren’t being clean properly there was hair on my towels, my sister’s room had bed bugs, and the tub was stopped up. There was not enough towels or rags in the rooms.

2026-07-09 • via Nuitee
S
Shalonda • family_with_children • us
1
Pros:

The front lobby

Cons:

The ceiling was falling in, as well as the a/c leaking in the hallway. The toilet in my room was also clogged and it took the front desk person 2 days until he sent someone to fix it

2026-07-09 • via Nuitee
C
Cindy • family_with_children • us
4
This was a safe, cheap spot. It's a get what you pay for kind of place.
Pros:

The staff was good about changing rooms when we told them the shower was broken.

Cons:

We were checked into a room where the shower was broken. The breakfast was disappointing and less than basic.

2026-07-06 • via Nuitee
J
jermell • solo_traveller • us
10
2026-07-06 • via Nuitee
J
Jericka • solo_traveller • us
6
It was decent but won’t be staying here again
Pros:

I didn’t eat breakfast. I do like that the hotel was in a nice area. I felt safe.

Cons:

It could have been more cleaner. They had to change my room due to it being a dead cockroach on the floor and pubic hair in the tub. And the pipe line for the toilet is terrible someone else urinate was in the toilet every time I got to use the bathroom.

2026-06-30 • via Nuitee
D
Darletta • couple • us
10
2026-06-26 • via Nuitee