Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Lift / Elevator
Luggage storage
Safety deposit box
Non-smoking throughout
Adult only
Coffee Shop on site
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Good service
Nice location
Cons:
Dirty
Poor amenities

Categories

Cleanliness
5.43
Multiple reviews indicate significant cleanliness issues, including dirt and mold.
Service
8.4
Generally positive comments about service, despite some issues with specific staff behavior.
Location
8.44
Positive remarks about the location are present in some reviews.
Room Quality
6.39
Room size and amenities received mixed feedback, with some finding them inadequately sized.
Amenities
6.92
Some amenities were reported as out of order or disappointing, affecting overall satisfaction.
Value for Money
6.38
A common theme across reviews is that the cost did not reflect the quality provided.
Food and Beverage
7.43
No specific food and beverage comments, assigned a middle score.
Overall Experience
7.4
Overall dissatisfaction noted, although some positive aspects were highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:38

Property Description

Luxurious Studio Rooms

The Collective Canary Wharf offers stylish studio rooms equipped with modern amenities like a flat-screen smart TV, a well-equipped kitchenette, and a private bathroom.

Spa and Wellness Center

Indulge in relaxation at the on-site spa and wellness center featuring a sauna and an indoor pool, perfect for unwinding after a busy day of exploring the city.

Concierge Services and Business Center

Enjoy the convenience of a 24-hour Concierge desk for local tips and a business center with newspapers for any work-related needs during your stay.

To experience the luxury and convenience of The Collective Canary Wharf, book your stay now!

Important information:

-ARK Canary Wharf is an adult only hotel (no under 18s).

-The same credit card used to make the booking must be presented at time of check-in along with a photo ID. When booking 8 rooms or more, different policies apply.

-To check the validity of your credit card and guarantee your booking, we reserve the right to temporarily hold a pre-authorized amount during your stay. The same credit card used to make the booking must be presented at time of check-in along with an ID.

-For stays of 1–6 nights, housekeeping will be provided on the 4th day. For stays of over 7 nights, weekly cleaning will be provided as usual. Additional cleaning available upon request.

-Please note there are no ACs in the studios, however, if required, fans are available from the hub. -This property does not accommodate hen, stag or similar parties.

-Please note all special requests are subject to availability and additional charges may apply.

-When booking 8 rooms or more, different policies apply.

-Bar service at Mthr (Floor 20) has now stopped. Evening menu available at Another Brother (Ground Floor). Check timings at Hub.

-Quiet hours are between 23:00:00 and 08:00:00.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Quiet hours are between 23:00:00 and 08:00:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LCY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs GBP 12 per day.

Location

Guest Reviews

7.1
Based on 3905 reviews
Cleanliness: 5.43
Service: 8.4
Location: 8.44
Room Quality: 6.39
Amenities: 6.92
Value for Money: 6.38
Food and Beverage: 7.43
Overall Experience: 7.4
H
Hamza • couple • gb
5
2026-02-14 • via Nuitee
D
Danny • couple • gb
2
2026-02-14 • via Nuitee
R
Rylan • couple • gb
7
Very nice
Pros:

The pool

Cons:

Room size

2026-02-14 • via Nuitee
H
Henry • couple • gb
8
very nice but bathrooms need to be a bit cleaner and need some work
Pros:

nice views

Cons:

bathroom in the room stunk of rotten eggs

2026-02-14 • via Nuitee
L
Lloyd • couple • gb
8
2026-02-14 • via Nuitee
S
Sarah • extended_group • fr
10
2026-02-14 • via Nuitee
M
Madhavi • solo_traveller • gb
8
Pros:

The reception staff was very helpful

Cons:

The bed was not very comfortable

2026-02-13 • via Nuitee
S
Sandra • couple • gb
5
Didn’t enjoy my stay
Pros:

The environment

Cons:

Size of the room and bed wasn’t well set and room was dusty

2026-02-13 • via Nuitee
K
khalid • couple • gb
5
2026-02-13 • via Nuitee
B
Brandan • couple • gb
8
2026-02-13 • via Nuitee
R
Renique • couple • gb
1
I’m disappointed, we were told these issues would be resolved and they haven’t been.
Pros:

The kitchen part was nice

Cons:

The bedsheets when we arrived were dirty. The tv didn’t work and the shower flooded multiple times and nobody fixed either issues deposited them being alerted.

2026-02-13 • via Nuitee
E
Esam • solo_traveller • ch
8
2026-02-13 • via Nuitee
S
Sidra • couple • gb
9
Excellent would definitely recommend this hotel
Pros:

The location was really nice.

Cons:

The cold swimming pool and jacuzzi

2026-02-13 • via Nuitee
Y
Yamin • couple • gb
10
2026-02-12 • via Nuitee
S
Sania • extended_group • gb
9
2026-02-12 • via Nuitee
J
jesan • couple • ie
6
2026-02-12 • via Nuitee
M
Mortadha • couple • au
2
Good for couples, or if your single
Pros:

The facilities were good and clean

Cons:

They still haven’t returned my money for the remaining 2 nights that was promised to me

2026-02-11 • via Nuitee
A
Arieh • couple • ch
10
2026-02-11 • via Nuitee
E
Emma • solo_traveller • gb
7
2026-02-10 • via Nuitee
J
Joshua • couple • gb
10
2026-02-10 • via Nuitee