M Palace Hotel

Hotels
Independent
8 (59 reviews)
97 Jalan Tuanku Abdul Rahman, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, 50100 , Kuala Lumpur , MY

Facilities

Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Concierge service
Wheelchair accessible
Elevator
Television in common areas
Safe-deposit box at front desk
Tours/ticket assistance
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Helpful cleaners
Cons:
Poor room quality
Rude day manager
Noisy environment

Categories

Cleanliness
6.96
Guests reported issues with insect presence, dust, and damage in rooms.
Service
8.43
Staff were generally friendly, but the day manager was rude and unhelpful.
Location
9.47
Convenient location close to Masjid India with many dining options.
Room Quality
6.42
Family rooms did not meet expectations; others reported issues with noise and lack of windows.
Amenities
7.95
Basic amenities available but wifi and food quality were disappointing.
Value for Money
8.91
Value perceived as low due to room quality issues, but fairly priced for location.
Food and Beverage
6.96
Food quality reported as undercooked and unappealing.
Overall Experience
8.93
Mixed feelings; strong positives with staff but significant negatives regarding room conditions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:13

Property Description

Convenient Amenities and Services
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a hair salon. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.

Satisfying Dining Experience
At M Palace Hotel, enjoy a satisfying meal at the restaurant. Make yourself at home in one of the 147 air-conditioned rooms featuring flat-screen televisions and private bathrooms with complimentary toiletries and bidets.

Central Location
A stay at M Palace Hotel places you in the heart of Kuala Lumpur, within a 5-minute drive of Merdeka Square and Petaling Street. Explore nearby attractions such as Maju Junction Mall and Masjid Jamek Kampung Bahru Mosque.

Book your unforgettable stay at M Palace Hotel - where convenience meets comfort in the heart of Kuala Lumpur!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Property follows regional sanitization guidelines Safe & Clean (Malaysia)

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8
Based on 59 reviews
Cleanliness: 6.96
Service: 8.43
Location: 9.47
Room Quality: 6.42
Amenities: 7.95
Value for Money: 8.91
Food and Beverage: 6.96
Overall Experience: 8.93
M
Monir
6
Pros:

Not bad

2025-10-10 via Nuitee
S
Sancha
10
Pros:

Great stay! Will come back! Breakfast was great too!

2025-09-19 via Nuitee
Y
Yutaka
6
Pros:

Masjid Indiaの近くにあるホテルで周りは布類の問屋が多いですが飲食店も多く便利です
窓無しの部屋は息苦しいですが寝るだけなら大丈夫。

2025-08-18 via Nuitee
Y
Younoussa
2
Vérifiez avant de payer
Pros:

J’étais dans une chambre 614 insonorisée. Je pouvais entendre les ébats de mon voisin toute la nuit. Je ne pouvais dormir tant que mes voisins de dorment pas car le bruit était insoutenable. J’ai rencontré des problèmes de connexion internet grave.

2025-08-16 via Nuitee
S
Sanjida family
2
Pros:

I visited so many country never had worst hotel experience before that .Trust me the hotel will ruin your full vacation if you with family and kids .I had booking for 4night ,the picture they had in website may be it’s after the build of property.They have couple room well renovated and clean but the family room is not what showing on picture .The everything is damage ,broken ,wall paint is running off ,insect,dust everywhere .I didn’t saw they had another comment about insect right now I just saw .

I had a booking through Expedia .As I always do from Expedia I trust them at least they maintain the USA standard hotel .but what was happen this time totally disappointed.The receptionist was so rude and rush they will not hear anything .I complained through Expedia then the change my room but still it was worst .They straight said they will refund me change the hotel .Is it joke that with 2kid you goes only for 4days and you waste your time for hotel finding and moving ?

If you call for anything they will just cut the call with an excuse .the only thing I like the hotel cleaner they are so kind and good as well as the downstairs security.They are helpful .

2025-08-11 via Nuitee
D
Daniel
6
Pros:

Excellent, super friendly staff all around! Except the day manager - very rude man. There's no excuse for his behavior and nasty attitude anytime I inquired about a service. Everyone else was great. Clean rooms. Wifi wasn't good. Restaurant was very cold. Almost everything in the cafe was undercooked; and, or food was crossed with other food (ex: lettuce in the eggs; petrified fruit in the noodles or milk etc). The absolute best part of being here were the door men and house keepers. Good bunch of dudes. Otherwise, I'll never come back here.

2025-07-22 via Nuitee
H
Helen
10
Pros:

Nice hotel, just a bit noisy when kids are running outside.
A bit smoking smell on the last night but everything is okay.

2025-07-10 via Nuitee
P
Paul
10
Pros:

Hotel was great, but still had to pay Tourist fee because Hotels.com didn’t provide a receipt from the Government

2025-06-16 via Nuitee
P
Peter
10
Pros:

Stayed at Saint Albert for 3 nights while exploring the wider Dordogne region. Staff are extremely helpful and accommodating, and it has a delightfully quaint charm that was exactly what I was looking for while touring small towns and villages in the region. Breakfast was excellent and varied. Highly recommended.

2025-05-08 via Nuitee
S
SHAKIR family
8
Pros:

Not that great. Room is not that spacious but got good view of KL tower.

2025-01-04 via Nuitee
Y
Yutaka
10
Pros:

窓無しシングルにいつも泊まっています。寝るだけなので問題なしです。
フロントの華奢で、長身の女性はいつも怒っている感じで怖いです。

2024-12-22 via Nuitee
Q
Quoc Lam
8
Pros:

Stayed 4 nights in Kuala Lumpur, hotel room was very clean, friendly staffs and great cleaning service.

2024-11-27 via Nuitee
A
A Syed Abul
6
Pros:

Good

2024-11-01 via Nuitee
D
Dejan
6
Pros:

Very noisy, both from other rooms on property and from outside. Next to the building is alley with street vendors, some of which play very loud music late into the night.

2024-10-05 via Nuitee
K
Kanwal
10
Pros:

Great location - nice clean room with window. Good for families

2024-10-05 via Nuitee
S
Shimaa family
2
Pros:

Alot of insects inside the room
Staff not friendly at all

2024-09-06 via Nuitee
R
Ritu family
8
Pros:

Area was good

2024-08-29 via Nuitee
A
Azmal
6
Good staying
Pros:

Old hotel. Location is good close to merdeka square. Room was good and spacoius. However every morning i woke up because due to the noise making by the room service people next door. Noise cancellation room - was simple terrible. I had to use ear plug so i can sleep properly.

2024-08-10 via Nuitee
A
Anthony
8
Pros:

Payed alot for my stay.

2024-07-31 via Nuitee
R
Rajesh
10
Pros:

Very nice

2024-07-24 via Nuitee