The Hotel Zags Portland

Hotels
9 (1922 reviews)
515 Southwest Clay Street , Portland , us

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Nice amenities
Cons:
High parking fee
Limited breakfast options
Some cleanliness issues

Categories

Cleanliness
8.5
Clean for the most part but mentioned a few cleanliness issues.
Service
9.5
Staff were friendly and helpful, providing recommendations and great assistance.
Location
9.5
Described as fantastic and convenient, with great views.
Room Quality
9
Rooms were comfortable with some charm.
Amenities
9.5
Facilities like games and a nice dining area were appreciated.
Value for Money
8.5
Parking fees were considered high; however, overall value was decent.
Food and Beverage
8
Breakfast quality and options were rated low; could improve.
Overall Experience
9.5
Overall enjoyed the stay with minor hiccups.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:02

Property Description

Modern Rooms with Amenities
The Hotel Zags Portland offers modern guest rooms with a work desk, small fridge, and coffee-making facilities. Relax in front of a flat-screen HD cable TV in the comfort of your room.

Local Art and 24-Hour Concierge
Immerse yourself in the vibrant local art scene with over 500 pieces displayed throughout the hotel. Need assistance? The 24-hour concierge service is there to help you make the most of your stay.

Onsite Dining and Nearby Attractions
Indulge in a culinary journey at Zags Restaurant & Patio, serving delectable dishes inspired by French and Italian Rivera cuisine. Explore the nearby Waterfront Park or visit the Rock Bottom Restaurant and Brewery just a short walk away.

Book your stay at The Hotel Zags Portland for a memorable experience in downtown Portland.

Important information:

Please Note: There is a USD 30 daily amenity fee to be collected at the property, which will include the following:

Complimentary rentals from the Gear Shed

Complimentary S'mores hour nightly 7-8PM

Complimentary Wireless Internet throughout the hotel

Unlimited play on our free-play arcade games

A library of board games for the whole family to enjoy

Day passes to 24 Hour Fitness, located one block away

Unlimited phone calls within the U.S.

24-Hour concierge services

Complimentary in-room coffee, tea, and water available by request.

Please contact property for further details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PDX

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 40 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 1922 reviews
Cleanliness: 8.5
Service: 9.5
Location: 9.5
Room Quality: 9
Amenities: 9.5
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 9.5
K
Kerstin • solo_traveller • de
10
Pros:

Das Hotel liegt sehr gut. Unser Zimmer war sehr schön. Das Personal super freundlich.
Frühstück für amerikanische Verhältnisse gut. Hotel kann man empfehlen.

2026-06-20 • via Nuitee
A
Alba • couple • us
3
Good location and clean room but rude staff: stay somewhere else where you are treated with kidness and dignity
Pros:

I liked the area, they had activities planned for the evenings, and the room was clean

Cons:

The staff's attitude. Overall the staff would treat you as an inconvenience. As contructive criticism, how they treat customers should be addressed my management. It is not how you say things but how you say them. They did a super fast check in as if they didnt want to deal with us. You would say hello and they will ignore you and just ask what you wanted. I could understand if they were swamped woth work but they were not when we were at the lobby. One night we let know the front desk that we ordered some food through Uber Eats since we know that they close the doors. The lady looked at us, made a face and started moving her head side to side while saying "okay..." It made us feel why we were stupid just by making them aware that an Uber Driver would be coming to the property. This is just a tiny example. Other example is how they talk badly about other customers in between them while you are just standing there.... trust me, i could go on and on...
When this constructive criticism was brought at the end of the stay, one staff said that she was surprised of the treatment because all the staff was super nice. Other staff (i believe her name was Rayna or something like that) intervines and actually was empathetic with us instead of brushing us to the side. Overall, with how much i have traveled around the world and the states, i believe this is the worse treatment that i have ever gotten from front desk staff. Again, it is not what you say but how you say it.

2026-06-19 • via Nuitee
P
Poppy • solo_traveller • us
8
Great staff, clean spaces, good value for money, safe location.
Pros:

The staff were absolutely amazing no matter what time of day - I arrived late and had a lot of early mornings. The communal areas and my bedroom were very clean. The area felt safe, the additional things like board games, outside areas, access to 24/7 gym/swim, etc., were really good, and overall I would certainly stay again. Thanks!

Cons:

The button to ask for housekeeping must not have worked as I did not get my room cleaned once in my stay. I could have certainly come and asked the front desk - that's on me. The breakfast was slightly more limited than I had in mind but it was fine (bagels, eggs, yoghurt, cereal).

2026-06-19 • via Nuitee
J
Joe • couple • ar
10
2026-06-17 • via Nuitee
T
Teresa • family_with_children • us
9
2026-06-16 • via Nuitee
A
Alissandra • family_with_children • ca
6
2026-06-13 • via Nuitee
T
Tyrone • couple • us
10
We had a very good stay at the hotel. We have been stay there before and we love staying at the Zag hotel when we’re goi
Pros:

I like the outside seating and the activity area

2026-06-11 • via Nuitee
J
Jaime • couple • us
9
Great place to stay
Pros:

Arcades

Cons:

The breakfast

2026-06-08 • via Nuitee
S
Sandi • couple • us
9
Fantastic stay, cool place.
Pros:

Cool vibes, great desk help, downtown near the river and other attractions, great outdoor sitting area, and a “game” room for adults and kids to be entertained.

Cons:

Needed a little maintenance. Restroom faucet was usable but broken and we could
Not make the room cooler with the thermostat, so don’t know if it needs maintenance or it is set so that a person cannot change the air temp. Also continental breakfast as ok

2026-06-07 • via Nuitee
J
James • couple • us
10
EXCELLENT hotel-fun central location! Great vibes!
Pros:

Excellent property! Fun environment with lots to do. Creative engaging activities- s'mores and lores was great around the multiple fire pits. Will absolutely be back and recommend!

2026-06-07 • via Nuitee
C
Cathy • couple • us
10
Excellent we will stay there again
Pros:

The staff was amazing. Very friendly and personable

Cons:

Better selection of foods for the continental breakfast

2026-06-06 • via Nuitee
A
Arne • solo_traveller • ae
1
2026-06-05 • via Nuitee
B
Bart • couple • us
7
It was ok for one night and served our purpose.
Pros:

Location, garden area

Cons:

No grab bars in shower.
Shower water pressure low.
No microwave in room.

2026-06-05 • via Nuitee
L
Lesley • couple • us
8
Great option in Portland
Pros:

We loved the fun and funky design, the outdoor space and the bed!

Cons:

breakfast was, I'm sorry, a disaster. Toasters didn't work, the cereal bar had oatmeal but no way to make it, no water, no jelly or jam.

2026-06-04 • via Nuitee
S
Sergio • couple • us
10
incredible experience
Pros:

Great location, but the Hotel has this uniqueness style that exceed expectations,

Cons:

everything was great

2026-06-04 • via Nuitee
J
John • solo_traveller • us
10
2026-06-03 • via Nuitee
V
Veerle • solo_traveller • be
7
2026-06-03 • via Nuitee
R
Rainer • solo_traveller • gb
6
2026-05-31 • via Nuitee
M
Mayu • solo_traveller • us
1
もう泊まらないです。
Pros:

なし。

Cons:

スナックを半額と書いてたので購入を決めたのですが、
カウンターで、購入したいですと言ったら、無愛想に、部屋番号は？と聞かれて。
実際は、チップスは半額ではなく、
それと、チョコレートの請求をされました。
部屋には、コーヒーメーカーもグラスもアメニティでは、あるはずなのになかったです。
店の人も笑顔もない

2026-05-30 • via Nuitee
D
David • solo_traveller • gb
7
Pros:

Location and evening bar and restaurant. Car wind screen cleaned whilst inthe garage

Cons:

Poor breakfast and none competitive excessive car park charge.

2026-05-30 • via Nuitee