The Hotel Zags Portland

Hotels
8.3 (1829 reviews)
515 Southwest Clay Street , Portland , US
+1 855-523-6914

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly, professional staff (multiple mentions)
Extensive free amenities (bikes, arcade, game room, kayaks, instruments)
Nice bar and outdoor area; good atmosphere
Convenient downtown location
Comfortable beds and well-sized rooms
Good value/price for included extras
Recommended onsite restaurant dishes
Cons:
Several cleanliness issues (dirty rooms, hair in shower, brown water)
Poor shower pressure, slow/no hot water and aging bathroom fixtures
Heating/AC problems and thin walls (noise issues)
Pre-charging/extra incidental fees and unwanted service charges
Limited building access from some entrances
Some missing in-room amenities (coffee machine, cups/glasses) and worn bathroom fittings
Mixed/poor breakfast experience reported by some guests

Categories

Cleanliness
6.5
Multiple reports of dirty rooms, hair in the shower, brown bath water and generally poor bathroom cleanliness in some stays.
Service
8.8
Staff repeatedly described as friendly and professional (notable shout-outs like 'Oz'), though there were failures (no portable heater provided during heating outage).
Location
8.8
Several guests call out the convenient downtown location and easy access.
Room Quality
7.5
Comfortable beds and well-sized rooms noted, but issues include thin walls, inconsistent AC/heating, poor shower pressure and occasional maintenance problems.
Amenities
9.5
Strong positive: free bikes, kayaks, arcade, game room, bar/outdoor area and family-friendly extras are frequently praised.
Value for Money
8.2
Generally seen as good value (easy access, reasonable price and many included extras), offset by complaints about extra/pre-charged incidental fees.
Food and Beverage
8.6
Onsite restaurant receives praise (specific dishes recommended), though breakfast and some F&B elements received mixed feedback.
Overall Experience
8.5
Overall positive guest experience with lots of activities and friendly staff, tempered by cleanliness and occasional service/maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Modern Rooms with Amenities
The Hotel Zags Portland offers modern guest rooms with a work desk, small fridge, and coffee-making facilities. Relax in front of a flat-screen HD cable TV in the comfort of your room.

Local Art and 24-Hour Concierge
Immerse yourself in the vibrant local art scene with over 500 pieces displayed throughout the hotel. Need assistance? The 24-hour concierge service is there to help you make the most of your stay.

Onsite Dining and Nearby Attractions
Indulge in a culinary journey at Zags Restaurant & Patio, serving delectable dishes inspired by French and Italian Rivera cuisine. Explore the nearby Waterfront Park or visit the Rock Bottom Restaurant and Brewery just a short walk away.

Book your stay at The Hotel Zags Portland for a memorable experience in downtown Portland.

Important information:

Please Note: There is a USD 30 daily amenity fee to be collected at the property, which will include the following:

Complimentary rentals from the Gear Shed

Complimentary S'mores hour nightly 7-8PM

Complimentary Wireless Internet throughout the hotel

Unlimited play on our free-play arcade games

A library of board games for the whole family to enjoy

Day passes to 24 Hour Fitness, located one block away

Unlimited phone calls within the U.S.

24-Hour concierge services

Complimentary in-room coffee, tea, and water available by request.

Please contact property for further details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PDX

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 1829 reviews
Cleanliness: 6.5
Service: 8.8
Location: 8.8
Room Quality: 7.5
Amenities: 9.5
Value for Money: 8.2
Food and Beverage: 8.6
Overall Experience: 8.5
M
Melissa • solo_traveller • us
10
Convenient, comfortable, safe, and totally worth the price!
Pros:

Convenient location, with the bus stop right next door, and walkability to shops, cafes, and restaurants was outstanding! Would definitely stay again. The bed was comfortable, the staff was attentive when I was having issues with the heating, and instantly fixed the issue. I enjoyed the pinball machines, the magic box vending machine for souvenirs, as well as the s’more’s happy hour!

Cons:

N/A

2026-11-05 • via Nuitee
D
de_nardi • couple • br
7
Pros:

Quarto confortável, boa cama e chuveiro.

Cons:

Preco do estacionamento extorsivo e sortimento do café da manha muito pobre.

2026-11-01 • via Nuitee
F
Fanny • couple • fr
10
Great hotel very confortable well located and nice staf.
Pros:

Very confortable. Loved the bar, the gaming area in the lobby and I could borrow two bikes for 2 hours. That was great

2026-10-31 • via Nuitee
P
Peter • solo_traveller • us
7
If you need a place to stay with a really good restaurant and comfortable bed this is the place.
Pros:

The staff was very friendly and helpful. The overall experience was average. I've stayed at this hotel previously and was just not completely satisfied this time. The overall condition was acceptable but I think the interior is starting to show its age. The shower had hair in it from someone else when I checked in. The showerhead had absolutely no water pressure and the toilet was a 3x-4x flush. The bed was comfortable and the furnishings of the room were okay. I really enjoyed the food that I had at their onsite restaurant PLS. Highly recommend the jelly bacon smash burger and salad.

Cons:

The showerhead pressure was absolutely horrible. You couldn't wash your body because it was an almost non-existent mist. The water took almost 10min to warm up and then it wasn't even hot. The toilet was a 3x-4x flush. What's the point?

2026-10-29 • via Nuitee
N
Nikola • family_with_children • us
10
2026-10-26 • via Nuitee
K
Kanako • solo_traveller • jp
8
2026-10-24 • via Nuitee
B
B • solo_traveller • us
3
Pros:

Location

Cons:

Charging extra required for services that I dont want or need. Pre charging for incidental i dont need.

2026-10-23 • via Nuitee
R
Ramser • couple • us
4
Room #1 did not have AC; room #2 was dirty, bath water brown
Pros:

location

Cons:

Room #1 did not have AC; room #2 was dirty, bath water brown

2026-10-23 • via Nuitee
A
Arlene • couple • us
8
Amazing!!!
Pros:

Everything was amazing, I just wish the temperature was more adjustable as I tend to run hot.

2026-10-21 • via Nuitee
S
Sigal • family_with_children • il
8
2026-10-17 • via Nuitee
A
Arad • family_with_children • ca
4
Friendly staff, but three freezing nights made our stay very disappointing.
Pros:

The staff was polite and professional, and the overall service was reasonably acceptable.

Cons:

We endured three cold nights because the central heating wasn't working. Despite promising a portable heater, none was provided—not even an extra blanket. Instead, they refunded our parking fees.

2026-10-15 • via Nuitee
B
BeijingMountainMan • solo_traveller • us
7
Poor service
Pros:

Fireside outdoors

Cons:

No coffee machine, no cups or glasses in the room.

2026-10-15 • via Nuitee
M
Martine • family_with_children • lu
10
2026-10-14 • via Nuitee
K
Kristina • couple • us
5
Pros:

Friendly and professional staff.

Cons:

Very dirty cleaning, the bathroom was terrible, unfortunately. Downtown at night gets sketchy.

2026-10-13 • via Nuitee
L
Linda • couple • us
10
Oz made the stay even better with his humor and friendliness!
Pros:

The atmosphere, originality, and I’ve never seen a hotel where you can have FREE use of everything from bikes, kayaks, gameboys,scooters, to even a guitar! Even a free arcade!

2026-10-12 • via Nuitee
A
Alice • solo_traveller • us
10
2026-10-12 • via Nuitee
V
Valerie • couple • fr
8
2026-10-11 • via Nuitee
L
Laura • solo_traveller • us
10
I would recommend my friends to stay here and I will definitely come back
Pros:

Lots of activities plus the game room

Cons:

I couldn’t access the building from the side only from the front even with my room key.

2026-10-10 • via Nuitee
A
Andres • couple • us
3
2026-10-10 • via Nuitee
R
Robyn • solo_traveller • au
10
Fabulous hotel for singles and families. Lovely decor and amenities
Pros:

Great sized rooms, bar and outdoor area was fantastic. Super friendly staff.

2026-10-10 • via Nuitee