The Hotel Zags Portland

Hotels
9 (1823 reviews)
515 Southwest Clay Street , Portland , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Nice amenities
Cons:
High parking fee
Limited breakfast options
Some cleanliness issues

Categories

Cleanliness
8.5
Clean for the most part but mentioned a few cleanliness issues.
Service
9.5
Staff were friendly and helpful, providing recommendations and great assistance.
Location
9.5
Described as fantastic and convenient, with great views.
Room Quality
9
Rooms were comfortable with some charm.
Amenities
9.5
Facilities like games and a nice dining area were appreciated.
Value for Money
8.5
Parking fees were considered high; however, overall value was decent.
Food and Beverage
8
Breakfast quality and options were rated low; could improve.
Overall Experience
9.5
Overall enjoyed the stay with minor hiccups.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:02

Property Description

Modern Rooms with Amenities
The Hotel Zags Portland offers modern guest rooms with a work desk, small fridge, and coffee-making facilities. Relax in front of a flat-screen HD cable TV in the comfort of your room.

Local Art and 24-Hour Concierge
Immerse yourself in the vibrant local art scene with over 500 pieces displayed throughout the hotel. Need assistance? The 24-hour concierge service is there to help you make the most of your stay.

Onsite Dining and Nearby Attractions
Indulge in a culinary journey at Zags Restaurant & Patio, serving delectable dishes inspired by French and Italian Rivera cuisine. Explore the nearby Waterfront Park or visit the Rock Bottom Restaurant and Brewery just a short walk away.

Book your stay at The Hotel Zags Portland for a memorable experience in downtown Portland.

Important information:

Please Note: There is a USD 30 daily amenity fee to be collected at the property, which will include the following:

Complimentary rentals from the Gear Shed

Complimentary S'mores hour nightly 7-8PM

Complimentary Wireless Internet throughout the hotel

Unlimited play on our free-play arcade games

A library of board games for the whole family to enjoy

Day passes to 24 Hour Fitness, located one block away

Unlimited phone calls within the U.S.

24-Hour concierge services

Complimentary in-room coffee, tea, and water available by request.

Please contact property for further details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PDX

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 40 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 1823 reviews
Cleanliness: 8.5
Service: 9.5
Location: 9.5
Room Quality: 9
Amenities: 9.5
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 9.5
G
Gonzalez • solo_traveller • us
7
Pros:

Nothing no options

Cons:

40 dollars for parking is insane for one night at least if I was told at front desk about the parking charge all I was told about a 80 hold not even in NYC a big city charge for parking per night at least let customers know is simple about the extra charge,breakfast no options only muffins and milk

2026-03-06 • via Nuitee
R
Rochelle • family_with_children • us
5
Pros:

The area was great everything was walking distance.

Cons:

They had no air in the rooms so i was brought a box fan.

2026-03-05 • via Nuitee
L
Luka • family_with_children • gb
6
Pros:

The bed was comfortable, 90% of the staff were kind and polite and very great location.

Cons:

The rooms were not clean. We found a lot of things in the room that was covered in dust and the toilets don't flush very well sometimes, most things are old in the bathroom, the fresh towels were dirty so I had to ask for new ones.

2026-03-02 • via Nuitee
J
jose • couple • us
9
Good location
Pros:

It was in a good location . I was able to get around foot. It had a bar and restaurant at the hotel

Cons:

The breakfast and that I was disturbed at 5:00 AM in the morning because people were having loud sex

2026-03-01 • via Nuitee
N
Niels • extended_group • nl
9
Cons:

The recreation room had been rented out. We sadly couldn't play pool or Jenga.

2026-02-27 • via Nuitee
A
ABHISHEK • couple • cr
4
Great staff, not so great room size and inadequate breakfast spread
Pros:

staff was polite and friendly

Cons:

room was small, breakfast was inadequate (only bagels and cold boiled eggs), coffee was terrible too

2026-02-23 • via Nuitee
K
katelynf967 • Couples
10
Even better than expected!
Pros:

I was so pleasently surprised by the quality of Hotel Zags! We picked our stay there for affordibility and location, and were not expecting to be blown away by so many great amenities. The restaurant/bar downstairs was great, there were amazing outdoor firepits to enjoy, there were boardgames available to use, the decor was fun and unique, and there were some cool events going on (like smores night!) that we would have loved to take advantage of if we had more time. Our room was comfortable and even though the building itself is a little older, the room was up to date with a nice mattress and decor. The staff was courteous, kind, and helpful. And also, dressed very Portland-fashion-forward!
Would recommend!

2026-02-22 • via Tripadvisor
B
Benedikt • solo_traveller • de
5
Well located with a nice gym benefit, but overall below expectations for a top-ranked property.
Pros:

Good location and complimentary access to a nearby gym one block away, which I used daily and appreciated.

Cons:

The room was consistently very cold (around 17°C in the morning), and the only way to stay warm was to run a very loud air conditioning unit continuously. One bedside lamp did not work, the toilet paper holder was broken, housekeeping did not come despite being announced for Friday, there was no door sign for room service, and breakfast was limited with disposable tableware and often no proper cups available.

2026-02-22 • via Nuitee
M
Molly • couple • us
10
Kindness and warmth make the difference!
Pros:

Lyle and the restaurant manager were so very gracious, attentive, and truly made our stay feel special solely because of their kindness!

Cons:

N/A

2026-02-22 • via Nuitee
D
Dll1953 • Solo travel • Las Vegas, Nevada
10
Wonderful retreat
Pros:

I had a wonderful time here. It’s In a great location downtown Portland and close to a lot of amazing restaurants and things to do. I love how they have s’mores at 7pm every night and they have things to rent. I rented a skateboard, a scooter and a bike and it was a blast! They have a nice little breakfast also and it’s nice because they offer it until 11am which is later than most places.

2026-02-20 • via Tripadvisor
Q
Q1534WOcathyc • Business • Schenectady, New York
2
Stay anywhere else
Pros:

Start to finish this hotel was awful. The room was incredibly warm with no way to cool it off as it is only set to heat and the fan did nothing. The Wi-Fi signal is so weak that you couldn’t watch anything as it kept buffering. The food in the restaurant tasted like school cafeteria food. Rooms are dated an old looking. I would never stay here again.

2026-02-13 • via Tripadvisor
D
David • couple • au
8
2026-02-13 • via Nuitee
A
Alejandro • family_with_children • ar
10
Pros:

Tenía una sala de juego con máquinas electrónicas y algunas noches tenían eventos como por ejemplo los ingredientes para hacer Smore.

Cons:

Es el evidente generosidad del hotel y a tener cocinas el desayuno era medio limitado

2026-01-31 • via Nuitee
N
Nathaly • couple • us
9
Great location that felt clean and comfortable
Pros:

Super clean, friendly staff and lots of fun options for games

Cons:

Breakfast didn’t have good options

2026-01-29 • via Nuitee
C
Crystal • family_with_children • us
9
Great hotel. Love the garden area and restaurant on site.
Pros:

The property is super cute and has a great aesthetic. All of the staff were professional and helpful.

Cons:

I don’t like that parking isn’t included in the price of the room. $40 per night is a lot just to park your car. I get it, it’s downtown Portland, but still expensive.

2026-01-27 • via Nuitee
C
Carrie • solo_traveller • us
10
Pros:

There was a fun atmosphere. It was very clean and quite comfortable. They provide a S’mores hour each evening which was very nice.

Cons:

Nothing…it was great!

2026-01-26 • via Nuitee
S
starrol • solo_traveller • za
3
2026-01-26 • via Nuitee
C
Cate • couple • us
9
2026-01-22 • via Nuitee
K
Kay • solo_traveller • us
8
2026-01-20 • via Nuitee
K
Kenta E. • solo_traveller • jp
3
Wi-Fi モバイル通信クレジットカード問題で仮泊選択
Pros:

フロントが機器やすい構造レイアウト

Cons:

アクセスは良いが、食事出来る場所が少ない。

2026-01-20 • via Nuitee