The Hotel Zags Portland

Hotels
9 (1868 reviews)
515 Southwest Clay Street , Portland , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Nice amenities
Cons:
High parking fee
Limited breakfast options
Some cleanliness issues

Categories

Cleanliness
8.5
Clean for the most part but mentioned a few cleanliness issues.
Service
9.5
Staff were friendly and helpful, providing recommendations and great assistance.
Location
9.5
Described as fantastic and convenient, with great views.
Room Quality
9
Rooms were comfortable with some charm.
Amenities
9.5
Facilities like games and a nice dining area were appreciated.
Value for Money
8.5
Parking fees were considered high; however, overall value was decent.
Food and Beverage
8
Breakfast quality and options were rated low; could improve.
Overall Experience
9.5
Overall enjoyed the stay with minor hiccups.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:02

Property Description

Modern Rooms with Amenities
The Hotel Zags Portland offers modern guest rooms with a work desk, small fridge, and coffee-making facilities. Relax in front of a flat-screen HD cable TV in the comfort of your room.

Local Art and 24-Hour Concierge
Immerse yourself in the vibrant local art scene with over 500 pieces displayed throughout the hotel. Need assistance? The 24-hour concierge service is there to help you make the most of your stay.

Onsite Dining and Nearby Attractions
Indulge in a culinary journey at Zags Restaurant & Patio, serving delectable dishes inspired by French and Italian Rivera cuisine. Explore the nearby Waterfront Park or visit the Rock Bottom Restaurant and Brewery just a short walk away.

Book your stay at The Hotel Zags Portland for a memorable experience in downtown Portland.

Important information:

Please Note: There is a USD 30 daily amenity fee to be collected at the property, which will include the following:

Complimentary rentals from the Gear Shed

Complimentary S'mores hour nightly 7-8PM

Complimentary Wireless Internet throughout the hotel

Unlimited play on our free-play arcade games

A library of board games for the whole family to enjoy

Day passes to 24 Hour Fitness, located one block away

Unlimited phone calls within the U.S.

24-Hour concierge services

Complimentary in-room coffee, tea, and water available by request.

Please contact property for further details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PDX

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 40 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 1868 reviews
Cleanliness: 8.5
Service: 9.5
Location: 9.5
Room Quality: 9
Amenities: 9.5
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 9.5
J
Joshua • solo_traveller • us
7
Good, not great
Pros:

The staff were truly helpful - our initial room had an odd smell and they were so friendly in helping us find a new room.

The location is great if you're going to a show at the Keller Auditorium or wanting to visit PSU. They also offer a parking garage, which is great.

They have fun stuff to do, there's video games and s'mores and bikes to rent.

Cons:

The hotel needs some TLC and the rooms were in need of a thorough cleaning. Our first room had an odd smell (we could tell the previous guest's scent lingered), and our second room had makeup stains in the walls (really), the bathroom smelt of plumbing, and there was an empty box of wine in our closet. Also, the bathroom door was incredibly difficult to open and close. The carpets were dingy. Just in need of some deep cleaning.

2026-05-09 • via Nuitee
J
Jesula • couple • ca
8
Pros:

I love how artsy it was

Cons:

The customer service wasn’t that good.

2026-05-09 • via Nuitee
A
André • solo_traveller • br
9
Ótima opção de custo benefício
Pros:

Localização e equipe excelentes, muito prestativos. O hotel é bem confortável e tem vários divertimentos.

Cons:

As paredes entre os quartos são muito finas e é possível escutar tudo o que os outros hóspedes falam.

2026-05-08 • via Nuitee
W
Wahlin • couple • us
7
Staff was very nice, very expensive parking.
Pros:

Good location

Cons:

Shower was inadequate, pillows were hard. The worst was not knowing that it costs $40/night to park.

2026-05-07 • via Nuitee
M
Morgan • couple • us
7
Pros:

Bed very comfortable

Cons:

Bathroom door would not close. Other furniture was in poor condition.

2026-05-06 • via Nuitee
T
Tyson • couple • us
9
Very welcoming and compassionate staff
Pros:

I loved the parking, and longe area

2026-05-06 • via Nuitee
M
Marisa • couple • us
8
Convenient for the weekend we had
Pros:

Convenient location and walk ability to the Pearl and other parts of the city. Not a hugely busy area. The parking garage was awesome since we had a motorcycle in a show and needed to store it in the bed of our truck for security and the garage was plenty big. The courtyard is nice with games and fireplaces. The s‘mores hour was nice.

Cons:

I kinda felt that lacking basic coffee in the room was inconvenient since I had to take the journey downstairs via elevator in pjs to the restaurant to get it and the continental breakfast was also a little sparse (hard boiled eggs, cereal, little yogurts and some bagels). The first night we woke to our room being 86° and was told the weird HVAC system was to blame (it apparently only goes off of the outside ambient temperature and if it goes below 55° then the heat turns on in your room and you can’t shut it off nor can you activate AC. Which I kind of think is ridiculous that that is how it is set up considering most HVAC units go off of the temperature inside your property …..So we had to open up the one teeny window and use a box fan, somehow balanced on a chair to push air through our room and have our curtains open which meant we woke up to sunlight blasting first thing in the morning AND since we had a courtyard facing room we got to listen to people partying late into the evening since we had to have our window open.

2026-05-05 • via Nuitee
E
Esther • solo_traveller • us
7
2026-05-05 • via Nuitee
5
596ellenw • Couples
10
Wonderful stay at the Hotel Zag.
Pros:

We had a brief yet wonderful stay at The Hotel Zag. The staff are very friendly and helpful. The room was spacious and comfortable. The breakfast was appreciated. We had a great stay and will come back again.

2026-05-04 • via Tripadvisor
D
davewN5227SO • Family
10
Music competition at PSU
Pros:

We had a nice stay at the hotel Zags. The outdoor area was a great place to have a drink and enjoy the evening with comfy seating and fireplaces to keep away the chill. George at the front desk was very helpful. The arcade was fun. We were staying overnight before the state solo contest at Portland State on Saturday. It was a very short walk to campus and to find parking and places to eat.

2026-05-02 • via Tripadvisor
M
Markus • solo_traveller • se
7
Pros:

I liked the possibility to lend a bike for free.
Helpful staff.

2026-05-01 • via Nuitee
K
Kenzie • couple • us
10
2026-04-30 • via Nuitee
M
Mary • family_with_children • us
8
Pros:

Great staff, great courtyard and restaurant

Cons:

Bathroom was quite small -- could use more hooks! Plumbing was draining quite slowly.

2026-04-29 • via Nuitee
K
Kasumi • couple • gb
9
Pros:

Good room size and easy access to public transport or to walk to places. The hotel itself has a big games room and nice inner courtyard where we had s’mores in the evening (and sat outside in the sun). Staff were all friendly and helpful.

Cons:

Breakfast was a tad basic, but it some ways it was nice to not be inundated with choices of things to eat.

2026-04-28 • via Nuitee
J
Jennifer • couple • us
10
Great location and enjoyed the restaurant onsite
Pros:

The location was perfect, close by to the university campus with lots of great food options within walking distance. We felt very safe and could park our car overnight very close by for cheap.

Cons:

Nothing, we liked it all.

2026-04-28 • via Nuitee
M
Margarita • couple • co
10
Nice hotel, excellent location, friendly staff, services and facilities!
Pros:

As a couple, both of us were greatly impressed by the environment of the hotel, the additional amenities, friendliness of staff and general comfort; a nice gesture is the hour for preparing s’mores (a gesture that is not expensive, but clients appreciate) and the patio and other facilities of the hotel. Great Location. The breakfast, even being a continental breakfast, was good and with plenty of choices. We stayed in the hotel for 5 nights and could notice that the quality of breakfast depended on who was in charge, on a specific day; therefore, a recomendation, if there is any issue with the brakfast, notify the staff at the lobby.
A nice gesture is that they allowed us to do checking and get into the room earlier.

Cons:

N/A

2026-04-27 • via Nuitee
J
Jonathan • solo_traveller • us
10
Pros:

Deaf friendly by staff employees

Cons:

The ring bell needs a required light flash

2026-04-25 • via Nuitee
• extended_group • us
10
2026-04-25 • via Nuitee
R
rhodalyn • couple • us
4
Pros:

Bed

Cons:

The staff didn't tell us that we were supposed to tell them if we wanted our room cleaned. We ended up having no towels and uncleaned room our second day . The indicator on the wall inside the room for cleaning is no longer working , therefore they should always brief their guests that it’s upon request .

2026-04-24 • via Nuitee
A
Amealia • solo_traveller • us
10
2026-04-16 • via Nuitee