Silken Ciudad de Vitoria

Hotels
•
Hoteles Silken
8.7 (13376 reviews)
Portal de Castilla, 8 , Vitoria-Gasteiz , es

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Garden
Lift / Elevator
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Service
Cons:
Bed comfort
Small amenities

Categories

Cleanliness
8.19
Mixed reviews, some mentions of cleanliness being subpar in shared facilities.
Service
9.16
Overall positive sentiment about staff friendliness, despite a few negative experiences.
Location
9.2
Frequent praise for the hotel's excellent location near city center.
Room Quality
8.65
Generally positive reviews about room comfort and modern facilities.
Amenities
8.68
Well-equipped with parking and facilities, though some amenities were criticized.
Value for Money
8.64
Considered good value given location and amenities, but some complaints about pricing.
Food and Beverage
8.19
Breakfast options were good, but some wished for better quality items.
Overall Experience
8.86
Overall satisfactory stay with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:17

Property Description

Impressive Lobby and Charming Interior Garden
The Silken Ciudad de Vitoria boasts modern rooms set around an impressive lobby and a charming interior garden, providing a serene and welcoming atmosphere for guests.

Convenient Location
Located just 10 km from Foronda-Vitoria Airport and a mere 300 meters from Vitoria Train Station, this hotel offers easy access for travelers. Additionally, being within a short walking distance to the Basque Contemporary Art Centre adds to its appeal.

Delicious Dining Options
Guests can indulge in innovative traditional cuisine at the Vitoria Restaurant or opt for tapas and light meals at the cafeteria, ensuring a delightful culinary experience during their stay.

Experience comfort, convenience, and culinary delights at Silken Ciudad de Vitoria. Book now for an unforgettable stay!

Important information:

License number: HVI00344Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VIT

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 17 per day.

Location

Guest Reviews

8.7
Based on 13376 reviews
Cleanliness: 8.19
Service: 9.16
Location: 9.2
Room Quality: 8.65
Amenities: 8.68
Value for Money: 8.64
Food and Beverage: 8.19
Overall Experience: 8.86
V
Victoria • solo_traveller • es
9
Pros:

Servicios cómodos

2026-07-11 • via Nuitee
E
elena • extended_group • es
10
Perfecto para visitar Vitoria
Pros:

Buena ubicación, desayuno muy completo y de xalidad y camas super cómodas

Cons:

Nada

2026-07-11 • via Nuitee
A
Ahmet Kerem • extended_group • tr
9
2026-07-11 • via Nuitee
C
Cano • solo_traveller • es
10
2026-07-11 • via Nuitee
T
Tiziana • extended_group • it
9
2026-07-11 • via Nuitee
M
Montero Picón • solo_traveller • es
10
Volveremos.
Pros:

Todo en general. Estuvimos muy agusto 👌

2026-07-11 • via Nuitee
R
Ricardo • solo_traveller • es
10
2026-07-11 • via Nuitee
P
PAOLA • solo_traveller • fr
10
Pros:

2ème fois dans cet hotel. Très bel hotel de centre avec parking . Très bien situé. Petit déjeuner très varié.

2026-07-11 • via Nuitee
M
Maria Gemma • solo_traveller • es
9
2026-07-11 • via Nuitee
C
CASCARILLAS • solo_traveller • es
9
Pros:

Muy buena ubicación. Muy limpio. Buen aire acondicionado. Próximo al parking público "La Catedral" que permite subsanar la dificultad de reservar plaza en el hotel. Amabilidad delnpersonal.

Cons:

Insonorizacion a la calle. Se.escuchan los coches. Dificultad para reservar plaza de garaje.

2026-07-10 • via Nuitee
T
Toni • couple • es
10
Sitio céntrico ,cómodo y limpio
Pros:

Si mucho

Cons:

Nada

2026-07-10 • via Nuitee
F
fati • solo_traveller • ma
5
2026-07-10 • via Nuitee
E
Esther Gutierrez Muñoz • extended_group • es
7
Pros:

La ubicación muy céntrica, la cama muy cómoda.

Cons:

El buffet desayuno no lo contraté porque no me gustó la calidad de los productos.

El personal del bar nos hizo esperar para tomar el pedido; cena. Pedí subir el volumen un poco para ver el partido del mundial y me dijeron no era posible.

2026-07-10 • via Nuitee
N
Nicolas • solo_traveller • es
10
Pros:

Ubicacion

Cons:

Nada

2026-07-09 • via Nuitee
N
Natalia • solo_traveller • es
10
Fantástico
Pros:

La habitación era enorme y muy moderna. La ubicación a pocos pasos del centro y la catedral. Aparcamiento incluido en el precio de la habitación. Nos hicieron un upgrade a nuestra llegada.

Cons:

Nos gustó todo

2026-07-09 • via Nuitee
L
Lidia • solo_traveller • es
8
Bien
Pros:

Ubicación y desayuno

Cons:

Habitación correcta pero caro

2026-07-09 • via Nuitee
L
Leire • couple • es
7
Decepcionante
Pros:

Me gusta la ubicación del hotel, las instalaciones de cafetería. Y el baño de la habitación que está nuevo.

Cons:

El mobiliario de la habitación es muy anticuado para ser un hotel de 4 estrellas. Cortinas viejas. No tiene enchufes a ambos lados de las camas y menos, cargador de usb que ya tienen la mayoría de hoteles.
Desayuno muy pobre para el precio que tiene y muy básico. Poca fruta fresca. Sin desayuno de calidad. No panes a la altura del precio. No aguacates. El queso cortado seco.

2026-07-09 • via Nuitee
T
thierry • family_with_children • fr
8
2026-07-09 • via Nuitee
M
Mateus • couple • cl
5
2026-07-09 • via Nuitee
A
Alan • extended_group • gb
7
Pros:

Clean & tidy, air con & kettle in room.

Cons:

Advertising parking available but be lucky to get a space, if not you have to keep moving vehicle about to different zones until 8pm.
Staff quite unhelpful and miserable compared to cheaper hotels.

2026-07-09 • via Nuitee