Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Unique experience
Friendly staff
Historical charm
Cons:
Room temperature issues
Food temperature issues
Limited pet accommodations

Categories

Cleanliness
8.04
Some reviews mentioned the cleanliness of the room positively, indicating a decent standard.
Service
8.71
Most staff interactions were positive, though there was one negative encounter.
Location
8.65
The historical charm and proximity to main attractions received high praise.
Room Quality
8.2
Rooms were spacious and comfortable, though some issues with temperature control were noted.
Amenities
8.53
Amenities are decent for a unique hotel experience, but some modern conveniences are lacking.
Value for Money
8.39
Given the unique experience of staying on a historic ship, the value is considered fair.
Food and Beverage
8.14
Food quality was good, but there were issues with temperature and service.
Overall Experience
8.51
A memorable and unique stay that stands out from standard hotel experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:29

Property Description

Impressive History and Tradition
The Queen Mary Hotel offers more than just accommodation - it provides a unique opportunity to step back in time and experience the grandeur of transatlantic travel from the 30s, 40s, and 50s. With its rich history and tradition of excellence, every corner of the ship tells a story of luxury and elegance.

Diverse Activities and Amenities
From historic tours to paranormal attractions, shopping, sunbathing on the spacious deck, and indulging in fresh seafood at Chelsea Chowder House & Bar, there is no shortage of activities to enjoy during your stay. The Queen Mary Hotel ensures that guests have a memorable and fulfilling experience beyond just a place to sleep.

Luxurious Accommodation
The 346 original first-class staterooms and nine suites on the ship are a testament to its opulent past. Adorned with rich wood paneling, Art Deco designs, and original artwork, each room exudes old-world charm and elegance. Staying in one of these rooms offers a rare chance to relive the era of luxury ocean liners.

Book your stay at the Queen Mary Hotel now to immerse yourself in a truly unforgettable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Promenade café is currently under renovation.

Please note: The nightly resort fee offers the following:
1. Self-guided tour
2. Wi-Fi Internet
3. Local calls
4. Domestic long distance calls up to 30 minutes
5. Use of fitness centerGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LAX

Location

Guest Reviews

8.4
Based on 3690 reviews
Cleanliness: 8.04
Service: 8.71
Location: 8.65
Room Quality: 8.2
Amenities: 8.53
Value for Money: 8.39
Food and Beverage: 8.14
Overall Experience: 8.51
R
Richard • couple • us
8
Pros:

Nice exactly what we expected

Cons:

The coffee place left a lot to be desired

2026-09-12 • via Nuitee
K
Kargi • couple • tr
1
Cons:

Büyük Hayal Kırıklığı – Sadece İsim Satıyorlar, Hizmet ve Konfor Sıfır!
The Queen Mary otelindeki konaklamamız tam anlamıyla bir hayal kırıklığıydı. Otel tamamen geçmişteki ismini ve "tarihi deneyim" algısını satmaya çalışıyor ancak sundukları deneyim son derece kötü.
Yaşadığımız olumsuzluklar:
Oda Konforu ve İklimlendirme: Bize berilen oda penceresiz ve kesinlikle bir klima sistemi bulunmuyor. Havalandırma sadece odaya koydukları küçük bir vantilatör ile sağlanmaya çalışılmış, oda son derece havasız ve basıktı.
Ses Yalıtımı: Yan oda ile olan yalıtım sıfır. Yan odadaki televizyonun sesi sanki bizim odamızın içindeymiş gibi aynen geliyordu.
İletişim ve Hizmet: Odaya ilk girdiğimizde resepsiyonu aramak istedik fakat oda telefonu çalışmıyordu. Sorunu bildirmek için bizzat resepsiyona gitmek zorunda kaldık. Durumu ve yan odadaki TV sesini ilettiğimizde ise resepsiyondaki görevli "Gündüz vakti yan odayı uyaramayacaklarını" söyleyerek hiçbir şekilde yardımcı olmadı.
Konum: Eğer Los Angeles’ı gezmek amacıyla geliyorsanız konumu kesinlikle uygun değil. Şehir merkezi (Downtown), Universal Studios, Beverly Hills ve Santa Monica gibi ana turistik noktalara oldukça uzak bir mesafede kalıyor.
Tarihi bir gemide kalma fikri cazip görünse de temel otelcilik hizmetlerinden ve konfordan yoksun bir işletme. Kesinlikle tavsiye etmiyorum.
Bu yazıyı ingilizceye çevir

2026-09-11 • via Nuitee
J
Juan • couple • us
10
2026-09-10 • via Nuitee
K
Karen • couple • au
4
it was interesting but wouldn't stay there again unfortunately
Pros:

the history of the ship and the museum was great

Cons:

no hot water for 2 nights and the walls are very thin - we had people in the room beside us and we could hear absolutely everything till 4am in the morning - even general speaking, the sound from their tv and other late night activities they took part in. We had zero sleep. Even when I asked my husband if they can hear us like we can hear them, the response from the room next door was "yes"

2026-09-10 • via Nuitee
K
Karla • extended_group • us
10
2026-09-10 • via Nuitee
S
Stacy • solo_traveller • us
9
Pros:

Staying in the ship and walking around at sunrise on the water, no individual room AC so didn't have the noise of a unit, yet it was plenty cool and we slept great. All of it was just a wonderful, memorable experience.

Cons:

The top of the line restaurant was not as nice as we had hoped. Service was slow, almost like we were forgotten. I would not eat there again. Would try the other restaurant or just get something from the marketplace and eat on the tables on the deck.

2026-09-09 • via Nuitee
M
Maria • extended_group • us
10
2026-09-09 • via Nuitee
C
Catherine • solo_traveller • us
10
Pros:

So amazing to stay in such a historical and special place.

2026-09-09 • via Nuitee
D
Dora • couple • us
10
2026-09-08 • via Nuitee
J
Janelle • extended_group • us
5
2026-09-08 • via Nuitee
S
Sarah Lynn • solo_traveller • us
3
Stay Elsewhere
Pros:

The Observation Deck Bar

Cons:

I was very disappointed with my stay at the Queen Mary. I really thought it was going to be a fun experience but it was far from. It appears that since the City of Long Beach took control of this hotel, greed is the number one objective.  The staff seems miserable and very unaware of anything but what is right in front of them. No one smiles, no one asks if you need help while struggling with luggage,  no one gives assistance when you are trying to find the restaurant.  Very cold and unwelcoming atmosphere.  The staff truly need more training as the majority seem to know nothing about the ship. However, the most unbelievable part is the parking nightmare.  The City of Long Beach decided to erect an outdoor amphitheater in the middle of what would have been parking for the hotel, first problem.  They hold a concert at this location every Saturday night, until midnight, second issue.  This is where it gets more absurd.  To accommodate their premium concert ticket purchasers,  they require all Queen Mary hotel guests to move their vehicle Saturday morning and park on the other side of the bay, miles away and shuttle back to hotel, third problem.  Then, they hijack your Sunday by requiring that you pick up your vehicle in the morning but you must wait in long lines to be shuttled to the offsite parking only to be told when you finally come back with your vehicle around 1pm that there is no room for your vehicle in the lot because they are accommodating their brunch guests!! Seriously!! So many problems! We were planning to take a trip up the coast on Sunday but instead had to deal with their parking disaster! Also, they purposely do not tell guests this when making a reservation,  they send you an email the night before your stay so it is too late to back out. It is the most insane mess. Also, for what you pay for a Deluxe Harbor View King room, it is incredibly small and the walls are paper thin.

2026-09-08 • via Nuitee
P
Pauline • solo_traveller • mx
10
Pros:

We enjoyed a fabulous Sunday champagne brunch before checking in. We celebrated our 62nd wedding anniversary.

Cons:

Too hot. We asked for a fan.

2026-09-08 • via Nuitee
G
George • couple • us
7
2026-09-08 • via Nuitee
P
Patricia • couple • us
10
Pros:

Everything was good and the staff was excellent

Cons:

In the room M019 there was no hot water to shower

2026-09-08 • via Nuitee
M
Martin C. Aguilar • couple • us
10
Great views of Long Beach
Pros:

Location on the water was excellent.

Cons:

Not many eating choices, they are mainly across the bay. We did find the water taxis but were not told this information from hotel.

2026-09-07 • via Nuitee
A
Arman • couple • us
1
Everything was bad dirty service was the worst in the world
Pros:

Disgusting

Cons:

Disappointing
Security staff non-professional This is not the place where you can take your kids or go with your family

2026-09-07 • via Nuitee
C
Carolina • couple • us
3
2026-09-07 • via Nuitee
Татьяна • couple • ca
6
2026-09-06 • via Nuitee
P
Piotr • couple • pl
7
2026-09-06 • via Nuitee
I
Ivan Salvador • couple • es
6
Lugar lleno de historia pero habitaciones muy descuidadas.
Pros:

La gran historia del barco y su ubicación.

Cons:

Las habitaciones podrían estar más cuidadas y limpias.

2026-09-06 • via Nuitee