Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Unique experience
Friendly staff
Historical charm
Cons:
Room temperature issues
Food temperature issues
Limited pet accommodations

Categories

Cleanliness
8.04
Some reviews mentioned the cleanliness of the room positively, indicating a decent standard.
Service
8.71
Most staff interactions were positive, though there was one negative encounter.
Location
8.65
The historical charm and proximity to main attractions received high praise.
Room Quality
8.2
Rooms were spacious and comfortable, though some issues with temperature control were noted.
Amenities
8.53
Amenities are decent for a unique hotel experience, but some modern conveniences are lacking.
Value for Money
8.39
Given the unique experience of staying on a historic ship, the value is considered fair.
Food and Beverage
8.14
Food quality was good, but there were issues with temperature and service.
Overall Experience
8.51
A memorable and unique stay that stands out from standard hotel experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:29

Property Description

Impressive History and Tradition
The Queen Mary Hotel offers more than just accommodation - it provides a unique opportunity to step back in time and experience the grandeur of transatlantic travel from the 30s, 40s, and 50s. With its rich history and tradition of excellence, every corner of the ship tells a story of luxury and elegance.

Diverse Activities and Amenities
From historic tours to paranormal attractions, shopping, sunbathing on the spacious deck, and indulging in fresh seafood at Chelsea Chowder House & Bar, there is no shortage of activities to enjoy during your stay. The Queen Mary Hotel ensures that guests have a memorable and fulfilling experience beyond just a place to sleep.

Luxurious Accommodation
The 346 original first-class staterooms and nine suites on the ship are a testament to its opulent past. Adorned with rich wood paneling, Art Deco designs, and original artwork, each room exudes old-world charm and elegance. Staying in one of these rooms offers a rare chance to relive the era of luxury ocean liners.

Book your stay at the Queen Mary Hotel now to immerse yourself in a truly unforgettable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Promenade café is currently under renovation.

Please note: The nightly resort fee offers the following:
1. Self-guided tour
2. Wi-Fi Internet
3. Local calls
4. Domestic long distance calls up to 30 minutes
5. Use of fitness centerGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LAX

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 32 per day.

Location

Guest Reviews

8.4
Based on 3518 reviews
Cleanliness: 8.04
Service: 8.71
Location: 8.65
Room Quality: 8.2
Amenities: 8.53
Value for Money: 8.39
Food and Beverage: 8.14
Overall Experience: 8.51
H
Heidi • couple • us
6
Its was a great learning experience to read and see things from the Queen Mary
Pros:

everything was alright

Cons:

The mold in the bathroom and the peeling wallpaper

2026-06-27 • via Nuitee
S
shalyn • family_with_children • us
9
Staff was amazing, tours are worth it and the are cheaper if you are staying on the ship. Lots to do and explore. Just t
Pros:

The history, tours, cleanliness, staff was very helpful. Food at the promenade cafe was good and wasn’t too expensive. Being able to explore the as you pleased was great to.

Cons:

The place was rented for an event and they had loud music until after 12am.
Watch out for the raised door jams. Those things are a killer on feet.

2026-06-27 • via Nuitee
Z
Zhonghao • solo_traveller • ca
2
Pros:

The view and landscape is good

Cons:

The facility is too old. The elevator bumps. The hot water is barely available.
It is not in a ready to stay over night condition compared with the price

2026-06-27 • via Nuitee
D
Doc Jsy • solo_traveller • us
7
Okay
Pros:

Right next to the pier

Cons:

The cost was way too high! Room was old, shower wasn't hot.

2026-06-27 • via Nuitee
J
joe • solo_traveller • us
9
Cons:

I had to pay a $100 per room per night deposit totalling $300 I was assured would be refunded. My stay ended June 16 and I have received no refund. I called and they referred me to booking.com
Was I robbed?

2026-06-26 • via Nuitee
J
Jorgecv • couple • us
10
2026-06-26 • via Nuitee
K
kevin • solo_traveller • us
10
Pros:

Everything!

Cons:

We picked a bad week to come.Because they were having raves , they had no inside entertainment!

2026-06-25 • via Nuitee
D
Daniel • family_with_children • us
10
Worth the money to spend
Pros:

Staff was very helpful and friendly

2026-06-25 • via Nuitee
H
HENRY • couple • us
1
Poorly Planned Event
Pros:

Location

Cons:

On the day of my day, there was an event named zombie apocalypse that was not advertised. This event took the entire parking lot and they had to redirect us offsite. There was nobody guiding anybody where to go and no signs. Myself and other guests around us were all frustrated and upset how poorly planned the queen Mary was on handling this. If they plan to have this again next year, they need to better coordinate for the hotel guests.

2026-06-23 • via Nuitee
C
Cheryle • family_with_children • us
9
Beautiful historic ship & great stay!
Pros:

Absolutely loved staying at the Queen Mary. Such an incredibly beautiful ship with so much history. Stayed here with my adult daughter the night before we left for our cruise. We had a relaxing wonderful dinner and the staff was so nice. We even received a golf cart ride over to the Cruise port in the morning. We'll be back. Great stay!

2026-06-23 • via Nuitee
B
Brad • solo_traveller • us
8
2026-06-23 • via Nuitee
T
Teresa • extended_group • us
3
Wouldn’t do again
Cons:

The beds were awful. The whole place was dirty. I couldn’t reserve a table at the restaurant and had to order food to go.

2026-06-23 • via Nuitee
J
J J • extended_group • us
10
Wonderful stay
Pros:

Fantastic beautiful ship and food and drinks !

2026-06-23 • via Nuitee
G
Grosari • couple • us
10
2026-06-22 • via Nuitee
D
Davila • couple • us
10
2026-06-22 • via Nuitee
X
Xu • family_with_children • us
9
2026-06-22 • via Nuitee
A
Arpi • family_with_children • us
10
We had a wonderful time.
Pros:

Wonderful staff.

Cons:

When we first checked into the room the toilet seat was dirty but the staff sent a cleaning crew right away.

2026-06-21 • via Nuitee
M
Michael • solo_traveller • us
10
2026-06-21 • via Nuitee
C
Crompton • couple • gb
9
2026-06-21 • via Nuitee
H
Heather • couple • us
7
2026-06-20 • via Nuitee