Courtyard by Marriott Springfield

Hotels
•
Courtyard by Marriott
8.4 (208 reviews)
3462 Freedom Drive , Springfield , us
+1 703-924-7200

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean great staff
Friendly staff and accommodating
Cons:
Urine-soaked bed
Unclean conditions and noise issues

Categories

Cleanliness
6.1
Several reviews mention unsanitary conditions, including a urine-soaked bed and unclean rooms.
Service
10
Most reviews highlight the friendly and accommodating staff, although there are concerns about management's responsiveness.
Location
9.6
The hotel is conveniently located near relatives and good restaurants, making it a positive aspect of the stay.
Room Quality
8.1
Mixed reviews regarding room conditions, with some reports of odors and maintenance issues.
Amenities
7.6
Facilities such as the pool and bar had negative feedback regarding condition and quality.
Value for Money
8.6
While some value was perceived due to location and staff, many felt the quality did not meet the price expectations.
Food and Beverage
8.1
Feedback on dining options is limited but suggests some dissatisfaction with the bar service.
Overall Experience
9.1
Despite the negative aspects, some guests appreciated certain elements of their stay, leading to a generally favorable overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:41

Property Description

State-of-the-Art Lobby with Free Wi-Fi and Restaurant
Experience modern comfort at the Courtyard by Marriott Springfield with its high-tech lobby featuring free Wi-Fi, a GoBoard, and a cozy restaurant for your dining pleasure.

Relaxation with Indoor Pool, Gym, and Hot Tub
Unwind in style with our indoor pool, fully-equipped gym, and soothing hot tub, perfect for rejuvenating after a long day of travel or work.

Convenient Amenities and Nearby Attractions
Enjoy the convenience of air-conditioned units with a sofa, work desk, coffeemaker, and refrigerator. Indulge in a hot breakfast at the Bistro Café and explore nearby attractions like Knight’s Action Water Park and the Lincoln Presidential Library and Museum.

Book your stay at Courtyard by Marriott Springfield now for a perfect blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SPI

Location

Guest Reviews

8.4
Based on 208 reviews
Cleanliness: 6.1
Service: 10
Location: 9.6
Room Quality: 8.1
Amenities: 7.6
Value for Money: 8.6
Food and Beverage: 8.1
Overall Experience: 9.1
S
shayne • solo_traveller • us
10
Pros:

great atmosphere

Cons:

nothing

2026-08-24 • via Nuitee
A
Amanda • couple • us
10
Nice property, good location.
Pros:

Great property.

Cons:

Price was significantly higher because of State Fair

2026-08-16 • via Nuitee
P
pam • solo_traveller • us
7
2026-08-12 • via Nuitee
D
Debbie • family_with_children • us
10
2026-08-09 • via Nuitee
D
Destiny • family_with_children • us
1
I didn’t stay
Pros:

Didnt stay

Cons:

No wifi

2026-07-06 • via Nuitee
E
Eisner • couple • us
10
2026-06-11 • via Nuitee
G
G506GMbaileym • Solo travel
10
Everyone was great so it was a good stay!
Pros:

Miss Vicki at the bistro makes a really good flatbread!!!!!! The best!!

2026-06-01 • via Tripadvisor
J
Justin • couple • us
10
Very comfortable and not to expensive and very clean I would come back
Pros:

The location, The shower, Soft beds

Cons:

I liked everything

2026-05-31 • via Nuitee
C
Cecily • couple • us
1
Pros:

Came from out of town paid for room got there at 2 am nobody was at the front desk. Finally Ian came down around 30min of me standing outside. Than he said that I couldn’t check in because it was after midnight.

2026-05-31 • via Nuitee
T
Tina • solo_traveller • us
10
2026-05-17 • via Nuitee
A
Ashford • couple • us
10
Really enjoy the hotel overall.
Pros:

Nice room & friendly staff.

Cons:

Breakfast took to long over twenty-five minutes wait time. Not enough cooks in the kitchen.

2026-05-01 • via Nuitee
A
Alejandro • couple • br
8
2026-04-09 • via Nuitee
C
cem33 • family_with_children • us
9
Pros:

Clean, very friendly staff grandkids loved the pool

Cons:

Wi fi was not free

2026-04-06 • via Nuitee
C
Candace • extended_group • us
10
2026-03-19 • via Nuitee
W
Wanda • solo_traveller • us
10
2026-01-16 • via Nuitee
B
Billie • solo_traveller • us
10
2025-12-30 • via Nuitee
R
Rhonda • family_with_children • us
8
2025-11-10 • via Nuitee
R
Richard • partner
10
Pros:

Clean great staff

2025-09-25 • via Nuitee
A
ASofterTemple • Couples • Chicago, Illinois
2
Urine-soaked bed
Pros:

Our 9/10/25 stay at Courtyard by Marriott Springfield was an absolute nightmare. If I could give zero stars, I would.
The first room we were given had a urine-soaked bed. I only realized the source of the smell after sitting on it—long enough for the urine to soak through my clothing. Absolutely revolting. If housekeeping can overlook something this obvious, what else are they missing?

The front desk manager was apologetic, comped the room, and moved us to another. But the “new” room wasn’t much better: torn curtains, dusty surfaces, and an overall unclean impression. We tried to sleep anyway, only to be woken around 1:00am by loud, repetitive beeping. After more than an hour, I discovered the source: an all-night highway construction project just outside our window. The beeping gave way to jackhammers, making sleep impossible.

When I complained again, I was told the hotel had no control over city construction—and reminded that I wasn’t being charged. But a free horrible experience is still a horrible experience. It’s hard not to believe the hotel knowingly gave us the last available room precisely because it was uninhabitable. Why weren’t we transferred to another Marriott property, or even one of the many other hotels in the area?

The issues didn’t stop at checkout. Despite my request, the hotel manager never responded to my email. Marriott corporate has also been unhelpful, with one rep even admitting my complaint had been sent to the wrong property.

I don’t write negative reviews lightly, but I’ve been left with no choice. This was the worst hotel experience I have ever had—unsanitary, unresponsive, and unacceptable.

2025-09-19 • via Tripadvisor
T
terrence • family_with_children • us
10
2025-09-15 • via Nuitee