Hotel Hendricks

Hotels
Highgate Independent
8.4 (345 reviews)
25 W 38th Street, New York, New York, 10018 , New York , US

Pets allowed

Facilities

Fitness facilities
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
Elevator
Fitness facilities
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Location
Service
Cleanliness
Amenities
Room Quality

Categories

Cleanliness
8.26
Overall, the rooms were reported as clean and well-maintained with specific mention of 'lovely hotel room nice and clean'.
Service
8.73
The service was highlighted positively across multiple reviews with terms like 'helpful', 'professional', and 'accommodating'.
Location
8.77
The location is described as 'prime', 'great', and within walking distance to major attractions.
Room Quality
8.12
Rooms were noted as beautiful and comfortable with modern design, though some mention rooms being a bit dark.
Amenities
8.25
Amenities such as a rooftop bar and restaurant were appreciated, although not all were utilized.
Value for Money
8.11
General sentiment indicated that the hotel offers good value for a prime location, especially for its quality.
Food and Beverage
8.26
Food quality received compliments, particularly noting the mushroom toast and overall menu quality.
Overall Experience
8.73
Guests expressed great satisfaction with their stays, often mentioning their intention to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:21

Property Description

Luxurious Amenities
Indulge in the 24-hour fitness center, terrace, and garden for relaxation. Enjoy complimentary Wi-Fi and concierge services for a seamless stay.

Gourmet Dining Experience
Savor Latin American cuisine at Isla Restaurant with a stylish bar/lounge. Opt for room service for a cozy night in.

Convenience at Its Best
Benefit from the business center, dry cleaning, and 24-hour front desk. Self parking is available, ensuring a hassle-free stay.

Immerse yourself in luxury and convenience at Hotel Hendricks. Book now for a memorable experience!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Covid

    Guests must provide proof of COVID-19 vaccination

  • Health & Safety

    Guests must provide health documentation

See all policies

Location

Property Accessibility

Total Disability Score: 48.14
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.4
Based on 345 reviews
Cleanliness: 8.26
Service: 8.73
Location: 8.77
Room Quality: 8.12
Amenities: 8.25
Value for Money: 8.11
Food and Beverage: 8.26
Overall Experience: 8.73
F
Flyer229405 Couples Patterson, New York
10
Christmas getaway to NYC
Pros:

Nice stay with my wife. Nice rooftop bar. Food, room and staff were great. If you have breakfast, get the mushroom toast!

2025-12-30 via Tripadvisor
I
I5209HXstephanier Couples Washington DC, District of Columbia
10
Christmas-time Gem!!!!!
Pros:

My partner and I stayed at Hotel Hendricks for the weekend before Christmas to do some sightseeing and I was absolutely blown away by the hospitality and beauty of the place! The hotel is in a PRIME location - a block away from Bryant Park and about 2-3 blocks from Grand Central making it the perfect place to stay when trying to hit all the sights in midtown, with easy access to the rest of the city as well. The room was pristine and beautiful with a VERY comfy bed. Service was professional and accommodating! Will be staying here again, 10/10 would recommend.

2025-12-23 via Tripadvisor
6
603kristinaz Couples
10
Amazing hotel.
Pros:

This hotel is the BEST. 15 minutes from absolutely EVERYTHING. Could not get a better location. Staff is helpful, kind & has fantastic service.

2025-12-22 via Tripadvisor
T
tinabI2158TY Family
10
Amazing
Pros:

Lovey hotel room nice and clean staff on reception very nice and polite bed was very comfortable also room nice and warm turned it off in night got a bit hot nice restaurant and a little bar and in morning you could get a coffee and croissant they have roof top bar but we never went up so can not comment on this I would definitely return to this hotel it’s right in the centre to every thing thankyou for a lovely stay

2025-12-12 via Tripadvisor
O
oliviapF4440VT Family
10
Amazing experience
Pros:

Family of 3 stayed here for 4 nights and could find no faults. When we arrived the staff were helpful and so friendly, and our room was upgraded to celebrate a birthday we were there to celebrate. The room was perfect, the bathroom was top quality and the beds were so comfortable. We only used the rooftop bar a few times but received excellent service and the food was incredible as well as the restaurant downstairs, Isla’s, which had a really good menu. The location was perfect walking distance from all the attractions we wanted to see and surrounded by really nice little cafes for a quick breakfast. From the room and even the lobby, you could barely hear the NYC traffic and noise, making the experience even better.

Some people mention the rooms are a little dark, they do have dim lighting but we liked this after all the bright lights and activity around New York.

Would definitely recommend this hotel and hope to go back.

2025-12-08 via Tripadvisor
A
A4004HXsarahk Couples New York City, New York
10
Lovely Boutique Hotel
Pros:

I recently stayed at Hotel Hendricks in Midtown Manhattan and had a great experience. The hotel has a sleek, modern design with a boutique feel, and the lobby immediately sets the tone with its trendy aesthetic.

2025-11-25 via Tripadvisor
I
I6222OYkarenr Couples London, England
10
Hendricks - good value hotel
Pros:

We stayed at the Hendricks for the New York marathon. The location is great. We were lucky enough to have a room overlooking the Empire State building. The room was large enough given its a city hotel. We had 2 large beds. We didn't eat in the hotel. We did try the enclosed bar at the top of the hotel but unfortunately, due to bad weather, the rooftop bar was closed. The hotel provided water & a coffee machine. We did request a kettle but were told that the coffee machine could be used for hot water which was a bit hit & miss. Overall, I would recommend this hotel for location & price

2025-11-10 via Tripadvisor
A
A7227SOluiss Couples
4
Below average at best!
Pros:

Still at this hotel, so more to experience, but overall it is below average. Feels like they are just doing the very least as a hotel and don’t understand how it is 4 stars. Hotel is not bad, there are just better ones in the area.

Lots of little things like only plastic cups and disposable cups in the rooms - they won’t supply ceramic or glass (staff said it is because they may break-ridiculous) No loo brush - not a pleasant thing to be missing. But as you arrive, doors are not automatic, no one to help with luggage/doors, bar/restaurant is disappointing compared to pictures although we have not tried it as there are better places in area.

Room is tiny, basic storage and lots of knicks and marks, scratch on TV screens etc.

Also surprised that no housekeeping unless you ask for it - not had that before. Noisy air conditioning, rubbish coffee maker etc lots of small things too.

Bed is comfortable.

No lounge area downstairs and minimal space at bar - you just wouldn’t spend time there with so much choice outside.

Overall would not come back and would recommend looking elsewhere.

2025-11-09 via Tripadvisor
D
dhbk_1 Couples Montreal, Quebec
10
Simply put, WOW
Pros:

We had a wonderful stay at the Hendricks Hotel in Times Square. The rooms were stylish, comfortable, and very clean, and the location couldn’t have been more perfect , it was right in the heart of everything. A special shout-out to Anthony, who truly went above and beyond to make our stay memorable. His service and attention to detail made all the difference. Highly recommend!

2025-11-07 via Tripadvisor
S
Stephanie partner
10
Pros:

The hotel room was small but the bathroom was a good size. The shower has great water pressure. Most importantly clean. It was decorated well and minimally great for the size of the room it had all the basics. The rooftop has amazing views with good drinks. The lobby also has a cafe with breakfast. We only had the coffee downstairs. The staff was friendly and helpful. The location was great exactly in the middle of 34th and 42nd.

2025-10-07 via Nuitee
M
Mario
8
Pros:

It’s a nice hotel, clean and well located away from chaos the staff some very nice and some at reception a bit rude. The rooms are very small, when it says deluxe, it is not deluxe at all. Just small rooms. Overall a good place.

2025-10-07 via Nuitee
K
kikikimmy Couples Canada
4
At one time….
Pros:

Let me start by saying, I am in my 50’s I prefer the extra’s that I can normally get with boutique affordable luxury stays. I thought this was affordable luxury. I paid half a grand for this, per night in Canadian. In this case a chain hotel probably would have been a better option for me based on my likes. We stayed at the hard rock last month another 4 star which was way better value. This time I was paying for the boutique vibe that Hendricks appeared to be at first glance.

Hotel class should be a 2.5 star class. So customers that follow a class for amenities do not feel mislead like I did. I’m rating it properly. It’s like an upscale Hostel in my opinion, very basic which makes it very expensive.

No water bottles in rooms. You have to request house keeping each day, no robes or slippers. No glasses for wine or any glass wear. Towels are thin and small (I’m Not a larger person and the towels barely covered me). The bar / restaurant on the property is not affiliated with the hotel so you can’t borrow glasses or anything. This hotel does not have room service or affiliation services. There is no shared spaces aside from the restaurant and bar which you must order since they are not part of the hotel. No real lobby.

The rooms are so tiny even for NYC. Shockingly tiny actually. Way too small for two people. All rooms are the same size. I asked to pay for an upgrade but was told all the rooms are the same

My room 504 had a urine smell. I did mention this and the staff tried with room fresher which lasted very temporarily I didn’t not complain again. I don’t want to be a pain either.

Nothing felt fresh to me maybe because the smell and the floors just didn’t look clean. Bed linens are basic and not that fresh comfort that I hope for. The bed is firm but not an overly comfortable bed.

I was actually considering going a few doors down to the other hotels after the first night but my husband reminded me we are spending very little time in the room.

I just felt very mislead based on the reviews and pictures but I reminded myself that when I was younger the smaller comforts didn’t really matter as much as they do now. This place would be fine aside from the urine smell and the price. You should not pay more than a couple hundred (a few hundred in Canadian dollars) for this stay.

Great location if you want to be close to Time Square but not in it. They have a really cute but small rooftop bar with amazing views.

If I were in my late 20’s early 30’s and travelling alone this hotel would be fine and I have stayed in hotels like this and you make it work. If you want this area and hotel “comforts” take a look a few doors down as there are true 4 stars close by.

2025-10-05 via Tripadvisor
E
Erika friends
8
Pros:

Stayed for a girls trip. Staff is friendly and accommodating, great location with shops and dinning within walking distance.

2025-10-05 via Nuitee
B
Barry
8
Pros:

Great location but not somewhere where you can really relax. bar close way too early and there was nothing. However as its in a great location in New York there was plenty of other places to go.

2025-10-01 via Nuitee
E
elaine
8
Nice hotel close to sights
Pros:

Good hotel to base in for central location to Manhattan sights. Very nice rooftop bar with view of Empire State Building. Rooms are small, but comfortable enough. Great shower. Staff was very responsive to fix air conditioning issue and broken hair dryer. Can walk everywhere in 15 minutes, Times Square, Broadway shows, Empire State Building, Grand Central Station, Subway…

2025-09-29 via Nuitee
J
Jami
10
Pros:

Loved ot

2025-09-26 via Nuitee
K
Karen family
10
Pros:

What can I say? This hotel have been exceptional from accommodations to dining services. Thank you!

2025-09-25 via Nuitee
L
lenarW7677IE Couples
10
Great Place to stay
Pros:

Great location. Room was very clean. The Rooftop was amazing with great views of the Empire State building. Staff was super friendly and very accommodating. We got there very early and they helped secure our luggage and called us when our room was ready. Highly recommend this hotel

2025-09-24 via Tripadvisor
W
William
10
Pros:

Room was very clean, the bed was comfortable and the sheets were super soft.

2025-09-24 via Nuitee
A
Alexander family
10
Pros:

We just wrapped our NYC vacation and this was our first stay at Hotel Hendricks. We were really impressed and are already planning to return in a couple of months.

The lobby is on the smaller side and there are only two elevators, but those are minor trade-offs for what we got in return. The rooms may be compact, but they’re clean, stylish, and comfortable. The soundproofing was fantastic. We could not hear a single thing from the busy street below. And the shower? Incredible. The water pressure was so good that I am still wishing my own shower at home could compare.

The location is perfect. Just steps from Bryant Park, the subway, and Broadway, it made exploring the city easy and enjoyable.

Overall, Hotel Hendricks gave us exactly what we wanted from a NYC stay: comfort, convenience, and a touch of style. Highly recommend.

2025-09-23 via Nuitee