Cairns Plaza Hotel

Hotels
8.6 (2246 reviews)
145 The Esplanade , Cairns , au

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Missing some amenities
Need for room updates

Categories

Cleanliness
8.24
Cleanliness was frequently mentioned positively, but some reviews noted areas needing updates.
Service
9.21
Staff were consistently described as friendly and helpful.
Location
9.25
Great location, central and close to restaurants, with beautiful views.
Room Quality
8.7
Rooms were generally clean, of good size, and provided necessary amenities.
Amenities
8.23
Standard amenities available with some missing, like breakfast and bar service.
Value for Money
8.69
Good value for the experience given, particularly location.
Food and Beverage
7.74
No meals provided, but nearby restaurant was highly recommended.
Overall Experience
8.71
General sentiment was positive with many stating they would recommend the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:43

Property Description

Tranquil Oasis on The Esplanade

Outdoor Pool & Free Parking
Enjoy a refreshing dip in our outdoor pool or park your car hassle-free with our complimentary on-site parking.

Convenient Location
Just a short stroll from central Cairns, our hotel is surrounded by shops and restaurants, making it the perfect base for your tropical getaway.

Tour Desk & 24-Hour Reception
Let us take care of your itinerary with tours to the Daintree Rainforest and the Great Barrier Reef. Our 24-hour reception ensures assistance whenever you need it.

Book your stay at Cairns Plaza Hotel for a relaxing and adventure-filled experience.

Important information:

Cairns Plaza Hotel is a nonsmoking hotel.

Please note that breakfast will be temporarily suspended until further notice.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 16 per person per stay when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 2246 reviews
Cleanliness: 8.24
Service: 9.21
Location: 9.25
Room Quality: 8.7
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 7.74
Overall Experience: 8.71
M
marlies couple au
8
Tried it would not stay again
Pros:

Position

Cons:

Price re what had been written up, did not meet price

2026-06-27 via Nuitee
J
Josh Olsen family_with_children au
9
Clean, comfortable place to stay in a great location.
Pros:

Nice clean rooms, overall very tidy and clean. Great with the free parking onsite as everything around Cairns is paid parking. The hotel is great if you have younger kids as it is right opposite a playground. Its also on a short walk to the Cairns esplanade and is a little more quiet than staying right on the esplanade. I would stay here again and can recommend it.

Cons:

Nothing to complain about.

2026-06-25 via Nuitee
E
Emma solo_traveller au
9
Great large space- kid friendly
Pros:

Location was central to everything and being across the road from muddys playground was amazing for the kids. The room was really large so the kids could run around and expend some energy before bed.

Cons:

For the size of the room, the bathroom was very pokey. We also found that a lot of water spilled out of the shower due to its design which was a slip hazard.

2026-06-25 via Nuitee
P
Paul couple au
6
Just ok
Pros:

Location

Cons:

Bathroom too small. Shower too hard too regulate temperature.

2026-06-24 via Nuitee
J
Joan couple au
10
Our favourite hotel in Cairns
Pros:

This was our 5th visit to the hotel and it never disappoints. Our suite was spacious with a fabulous sea view and spotlessly clean. Water pressure in the shower is fantastic and the bed is comfortable. Staff were all friendly and each year we see improvements to facilities to keep the hotel updated.

Cons:

We would really love to have a toaster in the room.

2026-06-24 via Nuitee
M
Maxine solo_traveller nz
10
Pros:

Great location, staff pleasant , nice ,modern & clean

2026-06-23 via Nuitee
H
Hua couple au
9
2026-06-23 via Nuitee
K
Kim couple au
9
Great location, large room, comfortable beds, everything great except the aircon old moisture smell.
Pros:

The size of the room was great, the pool area and the location.

Cons:

The smell from the aircon of old moisture problems and no fan in the bathroom.

2026-06-23 via Nuitee
L
Louise couple au
3
2026-06-22 via Nuitee
N
Nicole couple au
5
Great Location however Level 2 does NOT have an ocean view!
Pros:

Location is PERFECT! I always stay here because it’s just so easy to access everything. Coffee / food across the road at Muddies, a short walk to the main Esplanade and night markets. It’s practice and normally an amazing stay, clean and tidy.

Cons:

I usually stay here when I come to Cairns, however my stay this time was not as pleasant as normal. Unit wasn’t as clean as normal.
Please note: if you are looking for an ocean view make sure you request levels 4 and above as level 2 does NOT have an ocean view and not worth the asking price for an ‘ocean view’

2026-06-22 via Nuitee
W
Whitten solo_traveller nz
9
2026-06-22 via Nuitee
S
Sheila family_with_children au
10
2026-06-21 via Nuitee
P
Paul couple au
9
Great base to explore Cairns, but quiet location.
Pros:

Great location. Spacious room.

2026-06-21 via Nuitee
N
Ng couple au
5
2026-06-21 via Nuitee
S
Sharon solo_traveller au
8
Cons:

The shower over the bath.

2026-06-21 via Nuitee
T
Thomas family_with_children au
10
Loved staying and highly recommend
Pros:

Close to everything. It was clean and tight and the room was great. Big and comfortable

Cons:

The only thing I could say is that the bathroom was just a bit small

2026-06-21 via Nuitee
D
Debbie solo_traveller au
10
Loved our stay
Pros:

Modern decor, exceptionally clean, very comfortable bed and linen, welcoming friendly staff, beautiful pool, perfect location. We look forward to returning.

Cons:

No complaints.

2026-06-20 via Nuitee
D
Dianne couple au
9
2026-06-20 via Nuitee
C
Candice family_with_children sg
8
2026-06-20 via Nuitee
C
Christine family_with_children au
10
2026-06-20 via Nuitee