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Facilities
Property facilities
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Family rooms
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Pets allowed
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Lift / Elevator
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Facilities for disabled guests
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Non-smoking throughout
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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Screens / Barriers between staff and guests for safety
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Free wired internet
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Self parking (surcharge)
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Covered parking
Review Highlights
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Property Description
Fully Equipped Kitchen in Every Room
Extended Stay America - Richmond - Innsbrook offers a homely touch with fully equipped kitchens in all rooms, perfect for longer stays. Each kitchen comes complete with a stovetop, microwave, and fridge for your convenience.
Convenient Amenities for Extended Stays
Enjoy the convenience of laundry and ironing facilities, along with upgraded bedding featuring extra pillows. Whether you're here for business or leisure, we ensure a comfortable and hassle-free stay.
Complimentary Grab-and-Go Breakfast and Free Parking
Start your day right with a free grab-and-go breakfast served daily, including a variety of options. Benefit from free onsite parking, making it easy to explore nearby attractions like Short Pump Town Center and the Science Museum of Richmond.
Book your stay at Extended Stay America - Richmond - Innsbrook now for a delightful extended stay experience!
Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, changing linens and towels and more.
Fresh towels and linen can be exchanged at the front desk at any time for a small fee. Daily housekeeping services are available for an additional fee.
A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Groups
No special conditions apply for groups.
Location
Guest Reviews
If you are looking for a hotel that has the option where you want to feel at home this is it. I would say their guidelines and fees are a little much for little they offer but it’s cheap! I would say cleanliness is not what I expected I had to clean myself but I always bring cleaning supplies whenever I stay at hotels. But other than that it’s a decent hotel don’t expect much.
I don’t like that you have to pay for towels. The floors were very dirty!
The young lady was excellent & the maintenance man
Where do I start. No clean towels or sheets were ready for me. Room had Multiple COCKROACHES!! A guy called me around 11am to try & tell me he couldn’t accommodate me after me booking the room months in advance. After me saying he needed to figure it out , he gave me the worst room. Fan in bathroom didn’t work. Dishwasher was broken. I am requesting a full refund of $370 back on my card for all of my inconvenience. I also cut my trip short because of all of this .
I have not been to an Extended Stay hotel in over 10 years and the clientele has definitely changed. I was worried when I got off the elevator and the hallway to my room was dirty. However, my room though old was exceptionally clean. There were kids playing in the hallway, some teenagers yelling at one another but all were respectful and all got quiet about 8 PM. It was winter (dark early) and kids need to blow off steam. I have no complaints since it stopped at a reasonable hour. I had a dog with me and my lone complaint is that guests were not real good about cleaning up after their dogs. I'd stay here again.
Room space
Everything good
Had most of what was needed. They worked with me where they could and checked on us whenever they saw us to ensure we were having a pleasant stay.
They want you to pay a deposit if local which I was not. Each pet fee is expensive and have to pay it per pet. They all have kitchens but would be nice to have some kind of breakfast area apart from the room.
The staff was very friendly. Room was clean
Bugs, a few roaches!
Our stay here has been nothing but Awesome! We had to move at the last minute and David Kniffen and his staff have been nothing but terrific. I'm in a wheelchair and get a lot of deliveries and they are extremely helpful. If we have an issue it's resolved within the hour. They are extremely pet friendly and I would highly recommend staying here!
My experience here so far has been very good, front desk staff does an EXCEPTIONAL job helping me . Rooms kinda out of date but very spacious. I really appreciate David for all his help throughout my stay . Shatara Tammy and Khadijah the best front desk staff!
At check-in, no staff were present at the front desk, and despite my request, the second guest’s name was never added to the reservation. On the first night, we were locked out of our room because the key cards did not work. For safety and convenience, it would be beneficial to have a phone available on each floor or landing to connect with the front desk, especially overnight.
The room itself also required attention: the floor was sticky upon arrival and had to be re-cleaned, and we needed to repeatedly request additional toilet paper throughout the stay.
there was drug dealing going on and females showing up for private parties seemed like a rooming place and not a hotel
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