Best Western St. Louis Fairview Heights

The carpets was horrible and there were nets near the food area during breakfast

The remodel is coming along great and as always, the staff are very friendly and the breakfast is good. Oh, its only 20 min. from the enterprise center, the home of the Blues!

Staff was helpful but hotel itself was not nice at all very dirty dont stay here!!Hallways were very dirty stuff all over carpet like not vacuumed for days smoke alarm beeping needed new batteries!!Our room looked like had not been vacuumed for days!!Been painted and over sprayed all over pics old paint was not covered room not been wiped for weeks bathroom floor was so nasty and dirty beer caps on floor hair all over in corners!!Vent in air and bathroom had so much dust in it and frig didnt work!!Beds were ok but would never stay here again!!Give Best Western a bad name only paid 111.50$ for 2 nights and it was way to much!So bad we didnt stay 2 nd night tryed to get money back for 2nd night since we left so early and room had not been cleaned yet so should of been able to get $ back but told us no so left anyways hotel was not a good choice at all dont stay here!!Went to NHRA drag races is why we stayed here but NEVER again!!!

Loved everything

I stay here often. It seems each stay progessively gets worse. They are doing renovations on the lobby area but they really need to do renovations on the actual rooms. Our room had black mold on the ceiling in the bathroom. Our TV didn’t work. The hallways are gross. The last time I was here, the elevator had an inspection posting that was expired by over a year so it hadn’t been inspected when it should be.

The person at the front desk was very helpful!

Parking is slim

The property itself is nice. We had some difficulties with our booking. Original 2 queen beds were removed and ofcer kig beds and the room was very warm and so we had to switch out. After returning from a day out, we ended up locked out of one of our rooms. Things just happened that threw our trip off.

Ok

Love it no issues

Great staff and hospitality and cleanliness for a reasonable price

The entire property is under construction. Was told to swim across the street at another hotel in which they don’t own. Room smelled like mold. No hot breakfast just a McGriddle and a milk. Rooms looked nothing like the pics

Bottom floor was under construction and was unsafe and very dirty.... should never of been taking reservations.....we demanded a refund and went to another hotel.

Theyre in the middle of a remodel, so things were, lets say messy, but ive stayed here many times and i will continue to do so.

I did not get the opportunity to stay here because they are currently under repair and maintenance. The pictures that are advertised is not how it looks currently. I never received a refund from Expedia. And I have a zero/ nulled receipt from the establishment. Shame on Expedia and that condemned building.

Hotel was closed when we got there

Should

We booked at Best Western. They were doing construction so we were sent to the hotel across the street. When we got there they had no kings left (not the end of the world but the pricing seemed off)

I paid for the “$50 Deposit” which ended up being a nonrefundable fee. The pool was GROSS and i’m genuinely upset for the money I paid. Definitely not what was advertised.

The “Free Breakfast” was okay. Small eating area- didn’t try it honestly.

We did not actually stay at Best Western, due to a ceiling collapse in their lobby. When we got there, we were told to go across the parking lot to Country Inn. We were told the rooms were "nicer." The desk chair, the only chair, was difficult to sit in and we weren't able to adjust it. We asked 3 times to have it fixed or replaced. Nothing. The tile in the entry way was loose. The was also an odd odor/scent/smell in the room. Very cramped bathroom. This morning, the carpet by the AC was wet. The elevator was broken and we needed assistance to get all our luggage down from the 2nd floor. Another guest & the maintenance man helped us. The breakfast was fair/good. The staff was nice, just never helped us get a chair. Oh, and the pool looked slimy on top. No one was in it that we saw. So this is a review of the Country Inn in Belleville, not the Best Western. So would probably not stay in either of them in the future.

The hotel was quite clean considering they are/were remodeling. The check-in process was confusing but that was due to the construction. The staff we interacted with was polite and explained everything quite well. The pool was open and looked pretty clean but we didn't use it. The noise level was minimal even though we were right off a main highway/road. I would recommend this Best Western to friends and family.