Hilton Garden Inn Orange Beach

Hotels
•
Hilton Garden Inn
7.8 (1335 reviews)
23092 Perdido Beach Boulevard , Gulf Shores , us

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Clean and well-maintained
Friendly and accommodating staff
Great beach location
Cons:
Issues with room quality
Inconvenient additional costs

Categories

Cleanliness
7.99
The hotel was described as exceptionally clean and well-maintained.
Service
8.56
Staff received high praise for being friendly, accommodating, and helpful.
Location
8.3
The hotel had a convenient beach location, appealing to many guests.
Room Quality
6.96
Some complaints about room conditions, particularly regarding beds and coffee provisions.
Amenities
7.29
Amenities like pool and breakfast were appreciated, but some issues noted.
Value for Money
7.65
Guests felt the overall offering matched the price, though some costs for extras were seen as annoying.
Food and Beverage
8.2
Breakfast options received positive feedback from multiple guests.
Overall Experience
7.47
Overall positive experiences noted, but impacted by specific issues addressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:02

Property Description

Luxurious Gulf-front Hotel

Stunning Gulf Views: Enjoy a private balcony in every room overlooking the Gulf of Mexico.

Relaxation and Recreation: Unwind in the indoor and outdoor pools, or soak in one of the two hot tubs by the poolside tiki bar.

Convenience at Your Fingertips: Start your day with breakfast at The Garden Grille, grab snacks at the 24-hour Pavilion Pantry, and stay connected with free WiFi.

Experience comfort and convenience at Hilton Garden Inn Orange Beach - book your stay today!

Important information:

Guests must be at least 21 years or older to check-in.

Early Check-in and late check-out may be possible upon request for additional charge at the property. Please contact the property directly to request.

Beach chair rentals are handled by a separate company and are not included in room rental.

Renovation work is done from September 22, 2024 until 2025. The swimming pool deck is under renovation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PNS

Property Policies

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children ages 17 and older are allowed.
    Children 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.8
Based on 1335 reviews
Cleanliness: 7.99
Service: 8.56
Location: 8.3
Room Quality: 6.96
Amenities: 7.29
Value for Money: 7.65
Food and Beverage: 8.2
Overall Experience: 7.47
A
Andy • couple • us
9
Enjoyed it there
Pros:

Great location

Cons:

Having to buy breakfast

2026-07-17 • via Nuitee
R
Rachel • couple • us
2
Unpleasant, over priced, & disappointing.
Pros:

That it was on the beach.

Cons:

Stains on the bedding, ants on the balcony, dead roach in the bedroom, mold in the bathroom, no air conditioner in the building except the rooms, toilet overflowing onto the floor and did not get a clean up- only a fan to dry it, promised a pool view and got complete opposite, only one elevator working causing delays constantly, rude employees at the bar.

2026-07-17 • via Nuitee
K
Kim • solo_traveller • us
10
2026-07-16 • via Nuitee
L
LaGranda • solo_traveller • us
4
Pros:

The location on the beach and having a balcony.

Cons:

The room and hallways had a mildew odor. The bathtub had mold. The carpet in the hallway was disgusting. The hallway to the rooms were dark and gloomy. There was a nasty roach crawling around the microwave area. I paid $1153 for 3 nights which was not worth that amount.

2026-07-14 • via Nuitee
C
Cruz • solo_traveller • us
8
2026-07-12 • via Nuitee
E
ester • family_with_children • us
2
Terrible sad
Pros:

Very bad I talked to the hotel staff and I was just sorry

Cons:

Lots of things

2026-07-09 • via Nuitee
T
Tamela • couple • us
6
Cons:

Only one working elevator

2026-07-09 • via Nuitee
B
bliss • couple • us
8
Nice stay. Would return again if elevator was repaired.
Pros:

Very friendly staff. Very clean for a “pet friendly” hotel. Great location! Room and bathroom clean and comfortable.

Cons:

One elevator has been out apparently for at least 2 years. So there is only one elevator for a fairly large hotel. We ended up having to take the stairs almost every time we left the room. Hotel was full for the holiday weekend. It was VERY inconvenient!

2026-07-07 • via Nuitee
K
Kami • couple • us
10
2026-07-07 • via Nuitee
W
Waite • extended_group • us
10
2026-07-05 • via Nuitee
J
Judy • couple • us
8
2026-07-04 • via Nuitee
J
Jay • family_with_children • us
7
Great hotel on the beach! A few issues with room service and the elevators.
Pros:

Requested a shower chair. They brought it up to the room, installed it, and corrected a leaking issue. The lazy river was amazing. The tiki bar was incredible. The beach was outstanding. The Perdido Beach Service and hotel staff were top-notch. Everyone we encountered were genuinely nice!

Cons:

Requested room service and wasn't received. That evening we asked for towels. They didn't have any clean ones, so we had to wait an hour. We have a disabled daughter that relies on an elevator due to mobility issues. We were on the 5th floor, and there was only one elevator operating. One time during our stay, the one elevator stopped working, and we were stuck downstairs.

2026-07-04 • via Nuitee
J
Jennifer • solo_traveller • us
5
Pros:

Good location and the pool was nice

Cons:

One working elevator for 6 story building that was packed . Bar is good idea but bartender was nt very attentive. Bigger fridge would be nice or one with freezer.

2026-07-03 • via Nuitee
J
Julia • couple • us
6
Good weather friendly staff just quit charging for parking that’s why u give the ticket to put on the car window a littl
Pros:

Easy access to the beach

Cons:

Charging for parking charging for towels and was told breakfast was included but got there and found out it was not

2026-07-03 • via Nuitee
A
April • solo_traveller • us
1
Cons:

Elevator didn't work, standing water on carpet,

2026-07-03 • via Nuitee
J
Jennifer • solo_traveller • us
1
Cons:

I was not able to check in until 530 due to rooms not being clean, they charged me 25 dollars for parking and only told me that my credit card would have 50 dollar incidental fee, parking is not an incidental, room smelt like mildew, there was no air in the lobby, they provide 5 floats for the lazy river so I suggest you bring your own float, told us to enjoy the amenities while we waited past 4 for check in, then does not provide a pool wrist band and we were told we needed one, had to go back to the counter to get it. Beautiful location but honestly that is all it has going for over 800 dollars for 2 nights just not worth it

2026-07-02 • via Nuitee
B
Brandi • couple • us
9
2026-06-30 • via Nuitee
C
Cayla • couple • us
6
The stay was fine, it could have gone a little more smooth than it did because of elevators and carrying luggage up the
Pros:

The room had a bad smell, like maybe the carpet was dirty? Idk exactly what the smell was but the 4 of us all were very aware of it in the room when we would leave and come back… it was fine and we adjusted after being there but the original reaction of returning to the room each time was just kind of gross smelling. The elevator was broken the entire stay but that wasn’t too big of a deal as we just took the stairs. The access to the beach was fantastic, the pool was good but it’s not really made for the amount of people at the hotel on a June weekend. The staff was AMAZING.

Cons:

Overall, the only real complaints is the cleanliness of the room. We did also have to return the towels to the front desk or be charged and no one made me aware of this until day 3 so I was panicking trying to find house keeping to ask for the towels back they had taken with the others.

2026-06-30 • via Nuitee
P
Patricia • solo_traveller • us
5
Pros:

Door would not open after having card re- keyed. Had to have the battery changed. Husband had to lay in hall floor waiting on maintenance due to not feeling well.

Cons:

Pot smoking below us

2026-06-28 • via Nuitee
S
Shannon • couple • us
4
I would not recommend this place. Over priced for what you get.
Pros:

The beach and pool area were nice

Cons:

Only one elevator working. $19 for buffet breakfast per person. For $800 for 2 nights, complimentary buffet would have been nice

2026-06-28 • via Nuitee