Hyatt Place San Carlos

Hotels
•
Hyatt Place
9.2 (373 reviews)
26 El Camino Real , San Carlos , us

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean and well-maintained
Friendly and helpful staff
Good breakfast options
Cons:
Rude front desk staff (specific instance)
Parking costs involved
Need for minor updates in some areas

Categories

Cleanliness
9.44
The hotel is described as very modern and clean; it is considered the cleanest hotel the reviewer has ever stayed at.
Service
9.91
Exceptional customer service noted, particularly from staff members; however, there was one negative mention regarding a specific staff member.
Location
9.45
Convenient location for visiting the San Carlos area; easy parking mentioned.
Room Quality
9.4
Rooms are spacious and described as clean and comfortable.
Amenities
8.43
Breakfast options were good but had some mixed reviews; parking was convenient but with a cost.
Value for Money
8.39
Some guests found the price a bit high for what was offered.
Food and Beverage
8.94
Breakfast was praised, though there were mentions of items being lukewarm on one occasion.
Overall Experience
9.61
Overall a strong sentiment with many positive aspects outweighing negatives; considered a go-to hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:59

Property Description

Modern Accommodation with Top-Notch Amenities

Convenient Location: Located just 22 km from Shoreline Amphitheatre, Hyatt Place San Carlos offers easy access to nearby attractions like Oracle Park and San Francisco City Hall.

Luxurious Facilities: Enjoy a fitness centre, private parking, a shared lounge, and a terrace during your stay. The hotel also boasts a 24-hour front desk, business centre, and free WiFi throughout the property.

Comfortable Rooms: Relax in well-appointed rooms featuring air conditioning, a flat-screen TV, safety deposit box, and a private bathroom with free toiletries. Guests can also unwind with a drink at the on-site bar.

Experience the perfect blend of comfort and convenience at Hyatt Place San Carlos. Book your stay now for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.2
Based on 373 reviews
Cleanliness: 9.44
Service: 9.91
Location: 9.45
Room Quality: 9.4
Amenities: 8.43
Value for Money: 8.39
Food and Beverage: 8.94
Overall Experience: 9.61
R
Richard • family_with_children • us
9
2026-03-28 • via Nuitee
Y
Yuchien • couple • tw
10
2026-03-28 • via Nuitee
L
Lesieli • family_with_children • nz
10
Definitely be back again, loved it here.
Pros:

Nice clean new facilities. Friendly staff.

Cons:

Nil

2026-03-13 • via Nuitee
A
Angela • couple • us
9
Pros:

The breakfast area was clean and bright with enough variety and quantity of food for breakfast.

Cons:

We have stayed at this hotel many times and the indoor parking was free for overnight guests. There was always a sign for pay parking for non overnight guests. The last time we were there was May 2025 and we were not charged for parking. We were told by the 2 young men at check in that, "We always charged for parking."

2026-02-27 • via Nuitee
J
JENNA • solo_traveller • us
10
2026-02-22 • via Nuitee
J
Jennifer • couple • us
8
Over all very good!
Pros:

Very clean, felt safe, continental breakfast was great!

Cons:

The blankets are not comfortable and are very thin. Please consider mattress protectors and not just a sheet. When I asked for two additional blankets we were offered two very thin throws, so I asked for the comforters instead and the front desk man told me no. He also failed to let me wait for the throws and wanted to send a man housekeeper up to my room to give them to me. I refused as I was not comfortable and ended up not getting the blankets after all.

2026-01-21 • via Nuitee
L
Lauren • family_with_children • us
10
Our stay was wonderful
Pros:

The rooms were so clean and nice. The staff was wonderful and breakfast was delicious! Plenty of parking. Overall, it was a great place to stay and I would absolutely stay again.

Cons:

The people next to us came in after 11 pm and were extremely loud and obnoxious. Finally settled down around 1230 so I didn't need to call staff. Not a problem with the hotel itself though.

2026-01-19 • via Nuitee
J
Jesse • solo_traveller • us
7
Changing your rates from $239.00 to $500.00 per because of an event is extortion. RIPOFF!
Pros:

Breakfast.

Cons:

$15.00 per night for parking is ridiculous.
Televisions lag behind in voice and you need to change the channel to sync it back up and the reception always has a lot of interference.

2026-01-19 • via Nuitee
M
Mario C • couple • us
8
It was good, I believe that it could have been an excellent stay had we dealt w/ a friendly employee
Pros:

Location was very good, and breakfast was excellent.

Cons:

The attitude of the employee at the main lobby. Not friendly at all! When my wife and I reached the desk at the main lobby, the employee failed to greet us with a smile and maybe a "welcome to the Hyatt". Instead, he proceeded to ask for my I.D. and a credit card. When I inquired about the credit card (it was already paid for) he kind of raised his voice and informed me that it was a $200.00 deposit for incidentals. I then asked for my early checking; we had requested an early checking of 2PM since we were there for a family reunion, we were running a little late and arrived at the hotel at 2:40PM. He said the room was not ready, and that there was no guarantee for an early checking. He made us wait until 3PM on the dot to give us a key. I believe he had an attitude and, had already decided he was going to make us wait until 3PM. Other than that, the stay was fine.

2026-01-19 • via Nuitee
L
Linda • couple • us
10
Great location, great value!
Pros:

Staff was very helpful and friendly. We appreciated their assistance.

2026-01-19 • via Nuitee
J
Julia • family_with_children • us
9
2026-01-02 • via Nuitee
N
NorCal_Traveler_10 • NONE • Sacramento, California
10
Modern and very clean
Pros:

This is a very modern and clean hotel. My wife and I have stayed here multiple times when visiting friends in San Carlos/Redwood City.

2025-12-19 • via Tripadvisor
Z
Zakharevich • solo_traveller • us
10
2025-12-05 • via Nuitee
K
kevin • couple • us
9
2025-12-04 • via Nuitee
M
Mary • family_with_children • us
8
Pleasant, clean, comfortable place with terrible front desk staff.
Pros:

The breakfast closes too early, thus I cannot review it.

Cons:

This hotel would have received a 10/10 if not for the extremely rude, incompetent "Kim" who was working the front desk at our check-in on Wednesday afternoon, 11/26.
Her replacement was a younger woman who never once looked up from her phone to greet us as we passed her.

2025-11-29 • via Nuitee
S
Sabrine • solo_traveller • fr
9
2025-11-28 • via Nuitee
S
Sega10028 • Couples • Paris, Ile-de-France
10
Very pleasantly surprised!
Pros:

We recently stayed one night when visiting friends nearby. I had low expectations for the hotel since it was affordable, but it was so clean and new it felt like we were the first guests to ever stay there. We had a drink in the bar and the bartender was super sweet. We didn't take advantage of the free breakfast, but it's nice that it's available. I'd prefer not to pay $12 to park in the garage, but there was ample street parking literally just outside the door if you prefer.

2025-11-25 • via Tripadvisor
L
Lamont • couple • us
10
2025-11-25 • via Nuitee
S
silponte • Family • Portola Valley, California
10
Exceptional staff at this facility!
Pros:

Location, location, exceptional customer service and great overall experience. Kim at the front desk is simply super professional, caring and dedicated. She always goes above and beyond in being thoughtful and providing exemplary customer service. Her smile, warmth and dedication are unmatched! Joshua S. does a superb job with the breakfast arrangements. He is on top of everything and really cares about the clients. These two staff people make every stay at Hyatt Place and experience to remember and want to relive. Thank you both so much!

2025-11-24 • via Tripadvisor
S
S. • extended_group • us
10
2025-11-17 • via Nuitee