The Wayback, Pigeon Forge, A Tribute Portfolio Hotel

Nothing not to like!

It was a great stay, I have nothing to add here.

The bed could have been a little better, just felt like our feet were higher than our head. It’s all good!

No notified there would be a up charge once we checked in. No working ice machine for rooms.

I only got 2 “free” breakfast while I had a party of 4. The other 2 being children. Advertising was wrong on the breakfast party.

And parking sucks!

Did not care for the breakfast at all.

The only thing my room didn’t have was a microwave. It isn’t a deal breaker.

Got to check-in at 4:30, at 5:30 we were put in a room that had not been cleaned. I told them fine, we had to go to dinner and would check in afterwards but he insisted they would not have the room clean in an hour and a half even though the maid was only 2 doors down. Waited another 20 minutes to get reassigned and then were put on second floor which was inconvenient with our dog and my husband's knees so we had to take elevator which I told attendant room but put us in room far away which we had hard time finding and had to walk forever from the elevator. Check in was a disaster. He did apologize. We did not eat the free breakfast because it was not buffet and we were afraid it would be a disaster like check-in. Also bathroom was a barn door that sticks. Not good.

The shower was moldy in the corners and there was no hand soap at the sink.
The main area stair need a cleaning there was first and spider webs in the corners

Our room was next to 3 big trash dumpsters, which isn’t a big problem but first thing in the morning the garbage truck came and woke us up.

I’m not one to complain but when we got there we waited over an hour in a half just to check in. The woman clerk was very stand offish… Then on our second night the fire alarms went off twice @ 3 and 5. No one said it was clear or safe or even what was going on. Every one stood around wore out. When we asked what happened the next morning by the same clerk.. we were told it was the alarm system and that it was “their bad” with no apologies or anything to lighten the mood. At this time we didn’t ask for a refund because we understand things happen but it’s how it was handled. After we spoke with the clerk we heard a couple ask for a sheet change and the same clerk said “we don’t do that, but we can for you.” This is also the same clerk that kept telling us 5 mins and checked in people who showed up after us during our hour wait. After we received our response on “their bad” we asked for corporates number in which we were told “I don’t have that, we are privately owned but let me take your number down and have the manager call you when she comes in tonight.” We didn’t receive a call until I called the hotel..and was told the manger was off duty but they would text her to get that number.. I was then told to call back tomorrow and talk to her… but we are on hold now with Marriott.
They were a good motel but they are going to ruin it with staff and not understanding how to handle being busy. Even breakfast tables were empty/dirty beside us with a lobby waiting and we finished before they were clean and people finally go to eat.

Wasn’t clean. It wasn’t roach filthy either but not Marriott Standards. Sunlight around the door. We never really got cold with the a/c all the way down. It was kinda warm still. Parking was a nightmare. You had to back out of the back lot if there were no spaces. Each time there was someone behind me so they had to back too. I had a child to carry plus stuff every time we went to the room. And I had to make multiple trips to the car because I had to park along ways away. The one night I had to park in the boot store parking lot. The breakfast is a joke. Only 2 people per room eat for free and it isn’t a continental breakfast it’s a restaurant.