Four Points by Sheraton Windsor Downtown

Hotels
•
Four Points by Sheraton
8.3 (397 reviews)
430 Ouellette Avenue , Windsor , ca

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean and well-maintained rooms
Friendly and accommodating staff
Cons:
Noisy environment from external sources
Issues with facilities such as parking and temperature control

Categories

Cleanliness
7.55
Most reviews describe rooms as clean, but some concerns were raised about maintenance and issues with facilities.
Service
9.05
General feedback highlighted friendly and helpful staff, though there were isolated reports of rudeness.
Location
9.05
Conveniently located near restaurants and attractions; some concerns about noise from the street.
Room Quality
8.05
Rooms are described as clean and modern, but some guests faced issues with temperature control in their rooms.
Amenities
7.55
Missing certain amenities like microwaves was noted, and parking situation was problematic.
Value for Money
8.05
Most guests felt the price was fair, but issues with refunds and compensation were mentioned.
Food and Beverage
8.55
Not many comments on food and beverage, but overall experience was well-rated.
Overall Experience
8.55
Despite some setbacks, guests expressed willingness to return and positive overall sentiments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 02:19

Property Description

Modern Comforts
Experience modern comforts at Four Points by Sheraton Windsor, conveniently located just 1 block from the Detroit Windsor Tunnel. Enjoy free Wi-Fi access throughout the property in our contemporary guest rooms featuring flat-screen cable TVs, coffee makers, and work desks for your convenience.

Relaxation and Convenience
Unwind on our seasonal sun deck or take advantage of our laundry and dry cleaning services during your stay. Indulge in delicious meals at the on-site restaurant, Fionn MacCool's, adding convenience to your visit.

Easy Access to Windsor Airport
Conveniently situated just a 20-minute drive from Windsor Airport, our hotel provides easy access for travelers. Book your stay at Four Points by Sheraton Windsor for a seamless blend of comfort and convenience.

Important information:

Visa debit cards are not accepted at this property as a form of payment or to hold a room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YQG

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs CAD 17.50 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.3
Based on 397 reviews
Cleanliness: 7.55
Service: 9.05
Location: 9.05
Room Quality: 8.05
Amenities: 7.55
Value for Money: 8.05
Food and Beverage: 8.55
Overall Experience: 8.55
J
Jessica • solo_traveller • us
8
2026-01-22 • via Nuitee
C
Charity • extended_group • ca
4
Fine, but very disappointed to have to celebrate a milestone birthday that way.
Pros:

The room was really clean and tidy. There were earplugs provided by the bed that came in very handy.
The housekeeper we spoke to Saturday afternoon was incredibly lovely and kind.
The pool area was clean.

Cons:

At check in, the gal at the desk asked why we were here, and when I told her, she said "why Windsor? London or Toronto would have been better". Not a great way to start.

Our shower and sink had barely room temp water all weekend. The air conditioning also didn't work. It would turn on, blow cold for a minute, and then start blowing hot.
When I spoke to front desk about it on Friday evening, and again Saturday morning, she told me there were no rooms to move us to.

Upon check out, we were offered complimentary parking and manager suggested one night refund, then looked and said it could not be refunded to me because we booked through a 3rd party. (Which, upon research, is not true as I called the 3rd party and I would just have to contact the 3rd party to get the refund back after it was made).
Manager said he could grant me bonvoy rewards for a free night, but I was only given 3000, which is barely worth $30.

Although the manager was kind and apologetic, I don't feel the situation was handled well considering water and heat are well out of my control. Kind of put a damper on our birthday celebrations.

2026-01-20 • via Nuitee
L
Lorraine • extended_group • ca
7
2026-01-20 • via Nuitee
R
Rocky • solo_traveller • ca
9
2026-01-19 • via Nuitee
S
Shari • family_with_children • ca
10
Pros:

It was very clean and close to venue for us

Cons:

There was nothing so far I didn't like

2026-01-19 • via Nuitee
L
Lesli • extended_group • ca
8
2026-01-19 • via Nuitee
A
Anthonia • solo_traveller • ca
9
Overall experience was great.
Cons:

No microwaves in the rooms.

2026-01-19 • via Nuitee
J
Jens • family_with_children • ca
8
Fine
Pros:

5 points

Cons:

Location

2026-01-19 • via Nuitee
K
Kevin • couple • ca
6
2026-01-13 • via Nuitee
J
Jessika • couple • ca
10
2026-01-08 • via Nuitee
M
Morgan • couple • us
10
2026-01-08 • via Nuitee
D
Demarius • extended_group • us
10
Pros:

Everything else was great

Cons:

Parking

2026-01-02 • via Nuitee
M
Monica • solo_traveller • ca
7
2025-11-25 • via Nuitee
M
Mcauley • solo_traveller • au
7
Matched my plans location wise.
Pros:

Near Windsor tunnel and restaurants.

2025-11-12 • via Nuitee
K
Kristen • family_with_children • ca
8
Overall a great stay and we would definitely come back to this location if we ever needed to.
Pros:

Easy to get to. Close to the hospital. Rooms felt clean and modern. Check-in was super easy.

Cons:

Lots of riffraff downtown and it was a little unnerving entering the building at 8pm last night.

2025-11-11 • via Nuitee
D
Deb • extended_group • ca
7
2025-11-05 • via Nuitee
N
Nicole • family_with_children • ca
8
When I checked in the girl at the front desk was very rude. Upon checkout the front desk agents were polite, and it was
Pros:

Everything was very clean

Cons:

Not directly the hotel’s fault, but other guests were very, very loud. It was like argument going on in the hallway. Also, the street is very very loud lots of car racing and screaming all throughout the day and night.

2025-11-02 • via Nuitee
M
manuela • family_with_children • it
9
2025-10-31 • via Nuitee
J
John • couple • ca
10
2025-10-09 • via Nuitee
J
Jonathan • extended_group • us
10
We stayed for the night just to hit the casino and the bars, we loved how the hotel was located on the bar strip.
Pros:

Very accommodating super clean, staff was super friendly!

Cons:

Nothing we enjoyed everything about our stay.

2025-10-06 • via Nuitee