Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Nice amenities
Cons:
Noise issues
Insect problems
Inconvenient location

Categories

Cleanliness
7.71
There were mentions of insects found in the room.
Service
9.18
Overall, the service was described as friendly and professional.
Location
7.72
Several reviews mentioned the location was not optimal or inconvenient.
Room Quality
8.17
Rooms were generally praised, but with some wear and tear noted on fixtures.
Amenities
9.2
The spa and breakfast facilities received high praise.
Value for Money
8.16
Some reviews felt the pricing was high for the overall experience.
Food and Beverage
9.21
The breakfast and dining options were frequently mentioned as excellent.
Overall Experience
8.68
A mixed but generally positive experience with some service issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:56

Property Description

Luxurious Accommodation
Sheraton Lake Como Hotel offers elegant air-conditioned rooms decorated with Italian furniture, some featuring marble bathrooms and parquet floors. Enjoy a minibar and a 48" LED TV with satellite channels for your comfort.

Gourmet Dining Options
Indulge in a sweet and savoury buffet breakfast with freshly baked bread and pastries. Explore three dining choices including the all-day-dining restaurant Kincho, Italian cuisine at Gusto, and a Michelin-starred experience at Kitchen.

Convenient Location
Located in a large park on Lake Como's shores, the hotel is just a short drive from the A9 Motorway exit and the Swiss border. Don't miss the outdoor heated pool, 24-hour gym, and wellness area with a hot tub during your stay.

Ready to experience luxury by Lake Como? Book your stay at Sheraton Lake Como Hotel now!

Important information:

Please note, the outdoor swimming pool is only open in summer and it features heated water.

The property reserves the right to pre-authorize your credit card prior to arrival, in accordance with cancelation policies.

For bookings of over EUR 5000, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Thu, Oct 1, 2026 until Thu, Apr 1, 2027
Swimming pool: Closed from Thu, Oct 1, 2026 until Thu, Apr 1, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MXP

Location

Guest Reviews

8.5
Based on 913 reviews
Cleanliness: 7.71
Service: 9.18
Location: 7.72
Room Quality: 8.17
Amenities: 9.2
Value for Money: 8.16
Food and Beverage: 9.21
Overall Experience: 8.68
S
Sarah family_with_children gb
6
Daylight robbery for a very average hotel. Trying to be 5-star but still a Marriott!
Pros:

Good breakfast

Cons:

Utterly underwhelming for the price. Room overlooked an enclosed garden. Had to book a time to go into the spa. Reception staff were very average.

2026-08-22 via Nuitee
J
James couple gb
9
2026-08-18 via Nuitee
M
Mark solo_traveller gb
7
Pros:

An amazing property if a little tired but clean and well set out with great food options. It's in a good location with exceptional spa. It was a good stay but we would stay somewhere else for the money next time as its quite expensive considering other beautiful options available on the Lake !

No recognition for my wife's birthday which I emailed about prior to stay which was disappointing but good stay in all

Cons:

No recognition for my wife's birthday which I emailed about prior to stay.
This was disappointing

2026-08-18 via Nuitee
D
D extended_group qa
7
Pros:

استقبال الفندق و تجاوبهم لحجز رحلة خاصة في بحيرة كومو
مكان الفندق و الحديقة

Cons:

الازعاج حيث ان الموظفون العاملين بتنظيف الغرف يتحدثون في الممرات بصوت جداً عالي

2026-08-16 via Nuitee
N
Nicholas family_with_children cy
10
2026-08-15 via Nuitee
P
Paul family_with_children de
9
2026-08-15 via Nuitee
A
Avtandil couple ge
10
2026-08-15 via Nuitee
C
CRISTIAN solo_traveller ro
9
Pros:

Cozy vibes, beautiful garden, delicious food, and an amazing breakfast!

Cons:

No lake view from any room or outside point, unfortunately.
It's also quite a distance to walk to any attractions in Como or Cernobbio.

2026-08-10 via Nuitee
E
EDGAR couple br
9
2026-08-10 via Nuitee
G
Gergely family_with_children hu
9
2026-08-07 via Nuitee
C
cynthia solo_traveller us
8
2026-08-06 via Nuitee
L
Lubna family_with_children sa
8
Nice hotel, but bad front desk service!
Pros:

The breakfast and resturaunt staff.

Cons:

The front desk staff.
We had a bad experience with a lady at the front desk. This older lady was extremely rude and loud. When we checked in, we missed one of our bags that were brought up by the porters so we went back to the lobby to check if it may have been left behind by mistake and asked the lady if she saw anything but she replied in a very rude way and didn't even offer to ask the porters, although she was not busy at the time. During our check out, we unfortunately were served by the same lady who was about to charge us for a room service we already paid for with cash. When discussed she was aggressive and rude and did not apologize for her mistake. I tried to inquire about the city tax and other things on the bill and instead of explaining she said this is a system and it doesn't make mistakes. She made our check in and check out very miserable!
However, to be fair the other front desk employees were very kind and helpful with requesting transport and giving us guidance. But one person mistreating you (not only once) spoils everything.

2026-08-05 via Nuitee
C
Claude couple ch
6
2026-08-03 via Nuitee
P
Patrick family_with_children lu
10
2026-07-23 via Nuitee
V
vfors Couples Boras, Vastra Gotaland County, West Coast
10
Above and beyond!
Pros:

Sheraton Lake Como was a surprisingly great experience. The hotel itself has a classy vintage touch and high level of standard. As a Marriott Platinum we where greated at check in with a drink witch was a nice gesture.

The breakfast was among the best I had adding to the feeling was the classy atmosphere in the breakfast restaurant.

Pool are was great with plenty of attentive staff.

Spa was a great surprise experience where I had no expectations.

Easy boat ride 5 min walk away from hotel to city of Como.

Overall experience, above and beyond! Could recommend this to everyone traveling to Como to elevate the visit to Como further.

2026-07-22 via Tripadvisor
A
abdulrahman family_with_children sa
10
2026-07-21 via Nuitee
W
Wazira solo_traveller ae
7
2026-07-21 via Nuitee
C
casilda couple es
9
Pros:

La piscina, la habitación y desayuno

2026-07-16 via Nuitee
A
Andre couple fr
6
Pros:

la piscine et le bar sont un plus !

Cons:

nous avons payé 600 euros par nuit pour une simple chambre ou la peinture était enlevé à certains endroits , la porte de l'armoire ne fermait pas correctement et les verres de la salle de bain n'ont pas été nettoyé durant tour le séjour :(
a ce prix là nous nous attentions à un autre standing !

2026-07-16 via Nuitee
T
Talgat family_with_children kz
7
2026-07-16 via Nuitee