The Park Vista - A DoubleTree by Hilton Hotel - Gatlinburg

Hotels
•
Doubletree by Hilton
8.6 (1613 reviews)
705 Cherokee Orchard Road , Gatlinburg , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable rooms
Nice pool and amenities
Cons:
Cleanliness issues
High costs for food and services

Categories

Cleanliness
7.93
Several reviews mentioned cleanliness issues such as dirty towels and chewed gum.
Service
9.4
Multiple reviews praise the helpfulness and friendliness of the staff.
Location
8.94
Reviews frequently highlight the good location and views associated with the hotel.
Room Quality
8.39
The rooms were generally described as comfortable and clean, though there were some issues with noise from the heater.
Amenities
8.42
Guests enjoyed the pool and gym facilities, although some issues were noted.
Value for Money
7.88
Some guests felt the prices for certain services, like parking and Christmas lunch, were high.
Food and Beverage
8.93
Positive remarks about the food quality, particularly in the breakfast buffet.
Overall Experience
8.9
Most guests expressed a high level of satisfaction with their overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:28

Property Description

Luxurious Accommodations with Stunning Views
Located just outside Great Smoky Mountains National Park, The Park Vista offers breathtaking views and upscale amenities. Each room features a private balcony and modern entertainment options, ensuring a comfortable stay.

Dining Experience at Vista Grill
Indulge in southern-inspired cuisine at Vista Grill, serving delicious meals throughout the day. Unwind with a refreshing drink at Firefly's Patio Lounge, perfect for relaxing after a day of exploring.

Convenient Facilities and Activities
Stay active at the on-site fitness center or host events in the spacious convention center. With a 24-hour snack shop and laundry facilities, every guest's needs are met seamlessly.

Book your stay at The Park Vista – A DoubleTree by Hilton Hotel – Gatlinburg for an unforgettable mountain getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 15 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 1613 reviews
Cleanliness: 7.93
Service: 9.4
Location: 8.94
Room Quality: 8.39
Amenities: 8.42
Value for Money: 7.88
Food and Beverage: 8.93
Overall Experience: 8.9
S
Shannon • solo_traveller • us
10
2026-04-11 • via Nuitee
C
Carol • family_with_children • us
10
Perfect
Pros:

Clean and friendly

Cons:

Ha

2026-04-11 • via Nuitee
J
Jaime • family_with_children • us
6
It was fine. I think there are better properties for the price.
Pros:

It was clean.

Cons:

I found it over priced for how dated the facility is. The pool was not cleaned well and needed maintenance. The parking is a nightmare and having to pay for parking when you spend 30 plus minutes looking a spot and walk forever is ridiculous.

2026-04-10 • via Nuitee
L
Lamond • family_with_children • us
8
Great location for the price. Bathrooms are incredibly small and you must sit on the toilet sideways in order to use it.
Pros:

Conveniently location near all of the attractions in Gatlinburg and a very friendly/professional staff.

Cons:

It’s obvious that the facility was remodeled, but the bathrooms are very small. In order to sit on the toilet, you must sit sideways in order to use it. The pool had entirely too much chlorine. So much chlorine that your eyes burn while sitting in the room with the pool. Also slip proof mats needs to be placed on the steps going to the swimming pool. We witnessed multiple people slip and fall. Also, there’s not enough seating at the swimming pool. Please increase food options on your menus. It would be nice to have microwaves in every room instead of having to go down the hall near the elevator just to warm up your food. That’s bogus.

2026-04-10 • via Nuitee
H
Hunter • couple • us
1
Pros:

We love this place! The indoor water park is a plus.

Cons:

We stay at The Park Vista every Spring Break. This Spring Break was the most disappointing when it came to prices and charges. The rate we secured on booking.com was not honored for my family's room or my aunt's family room. We paid over $500 for our stay. However, online our prices were quoted at $298. I do understand the refundable incidental for each night. However, upon our departure we only received $75 back from the stay. They had waived our parking due to our room not being clean and ready upon arrival and the price . The math is not mathing.

2026-04-08 • via Nuitee
S
Shelby • solo_traveller • us
10
2026-04-07 • via Nuitee
L
Lisa • solo_traveller • us
10
Pros:

Our stay was amazing. The place is absolutely gorgeous awesome location on top the hill away from the chaos of in town but not far from all the amenities.. staff was very friendly rooms clean pool area was awesome my family enjoyed themselves.

Cons:

Nothing everything was great

2026-04-07 • via Nuitee
L
Ledford • family_with_children • us
4
2026-04-07 • via Nuitee
H
Harald • family_with_children • us
7
Good start to our visit of the Smokies
Pros:

The kids really loved the pool with slide, the elevators facing the large patio, and the balcony facing the natural park. They also loved the bunk beds!

Cons:

My wife and I found the decor and furniture dated, the bathrooms small, and missed having a bathtub to bathe the kids in.

2026-04-06 • via Nuitee
M
mark • solo_traveller • us
4
Not pleasant at all
Pros:

Great waitress staff.

Cons:

Constant dogs barking inside the building it was horrible.

2026-04-06 • via Nuitee
T
Tabitha • couple • us
9
2026-04-06 • via Nuitee
K
Kelly • extended_group • us
9
2026-04-06 • via Nuitee
S
Stephanie • couple • us
6
Nice amenities and location, rooms are worn and outdated.
Pros:

The amenities was nice.

Cons:

The rooms are very outdated, the furniture in the room is falling apart and old. The carpet in the room was tore up in the entryway, and there were no chairs on the balcony. Overall the quality of the rooms don’t match the price per night.

2026-04-06 • via Nuitee
M
Melissa • family_with_children • us
3
Should be given a free stay due too so many problems
Pros:

Just nice view

Cons:

We had two towels, no conditioner or shower gel. The room smelled like dirty feet and they said they had no rooms to move us but I seen they give a room to someone who walked and ask if they had any available

2026-04-05 • via Nuitee
P
Passport585433 • Couples
6
Overpriced for the experience
Pros:

We stayed here recently for a few days and the hotel needs a good cleaning and updating. The elevator floors were often wet with standing water I assume from the pool but no attention was ever given to them. The rooms are dated and could use a good deep clean. They are musty and my allergies acted up almost immediately. The air also never went below 70 no matter what the setting was. The front desk had 1 person working at peak check in time and she barely spoke, we had to keep asking about things that she should have told us up front. Overall it was an adequate stay but very overpriced for the experience.

2026-04-04 • via Tripadvisor
P
Peay • couple • us
10
It was perfect
Pros:

Everything was perfect.

Cons:

Nothing at all.

2026-04-04 • via Nuitee
D
dianesX8541VO • Family
2
Very bad stay
Pros:

Our sheets were never changed
Our room was in very poor shape, see pictures attached
No hot water after 11pm
The air never went past 71 the entire stay

Now for our stay issue, we thought we booked until Saturday but we did not. The only option they gave us was to charge our room $50 till 3pm. We were on top of the mountain and had to rush back to clear out our room by 3 because the desk informed us an extra night would be $600. We got back and they had locked us out of our room. Went back to the desk and they were laughing at us and needed our card to bill us the $50 before they would let us into our room. Very disappointed with this location. We frequent Hilton and have never been treated so poorly.

2026-04-03 • via Tripadvisor
H
Hannah • extended_group • us
7
2026-04-03 • via Nuitee
M
Moesha • family_with_children • us
10
2026-03-30 • via Nuitee
B
Brandy • family_with_children • us
7
Pleasant but would choose other options next time.
Pros:

Location was good but you have to take your car when you go out to walk the strip. Kids really enjoyed the indoor pool with slides.

Cons:

Parking was not free and it was difficult to find a spot. We had to circle several times to find a spot each time we parked. Tub stopper was broken and water filled the tub during the shower. No microwaves in room. We had a two room suite and the bunk bed room was very dark with no overhead lighting - very dim wall lights only. There were two bathrooms but only one tub/shower. Overall it was a pleasant stay but not the best value in our opinion.

2026-03-29 • via Nuitee