Whites Hotel

Hotels
6.7 (2158 reviews)
38-42 Osborne Road, Jesmond , Newcastle upon Tyne , GB

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Poor breakfast
Tired room quality

Categories

Cleanliness
6.1
Room was reported as shoddy and lacking basic hygiene supplies.
Service
8.06
Staff were friendly and helpful, though some issues with housekeeping.
Location
8.6
Convenient location for the city and public transport.
Room Quality
6.56
Rooms described as tired, with some lacking essential amenities.
Amenities
5.59
Insufficient toiletries and amenities reported.
Value for Money
7.05
Price considered reasonable, but quality lacking in some areas.
Food and Beverage
5.1
Breakfast options reported as poor with little variety.
Overall Experience
6.57
Mixed experience with several areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:58

Property Description

Convenient Location
Located in leafy Jesmond, Whites Hotel offers easy access to popular attractions like the Metro Centre and Hadrian's Wall, making it the perfect base for exploring the Northumbrian countryside.

Dining and Entertainment
Indulge in a culinary journey at Blanc Bar and Lounge, where you can savor global cuisines while catching live sports on multiple plasma-screen TVs. The heated patio area is ideal for enjoying your meal al fresco.

Comfortable Accommodation
Each room is equipped with modern amenities including a flat-screen satellite TV, tea/coffee facilities, and complimentary mineral water. Stay connected with free Wi-Fi and rest assured with free secure parking (limited spaces available).

Book now to experience a delightful stay at Whites Hotel and receive a warm welcome along with top-notch services.

Important information:

The property is currently undergoing refurbishment in corridors and some bathrooms; guests may experience light disturbance during the day. All guests are required to pay £50 damage deposit on arrival per room. This can be paid cash or card and will be returned/refunded on departure as long as no damage is done to the rooms. When booking 5 or more rooms different policies and additional supplements will apply. Please contact property for details .Please note that there is no lift at the hotel.
Wednesday evenings are particularly busy in our bar due to the local student night. As a result guests staying in rooms above the bar may experience increased noise during the evening up until 10:30pm. We recommend that guests who are sensitive to noise take this into consideration when booking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property is located in a busy area so guests might experience some noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Location

Guest Reviews

6.7
Based on 2158 reviews
Cleanliness: 6.1
Service: 8.06
Location: 8.6
Room Quality: 6.56
Amenities: 5.59
Value for Money: 7.05
Food and Beverage: 5.1
Overall Experience: 6.57
G
Godswill • solo_traveller • gb
7
2026-10-24 • via Nuitee
A
Anthony • couple • gb
9
2026-10-23 • via Nuitee
W
William • couple • gb
10
Friendly staff, great location.
Pros:

Clean, friendly and great value for money.

2026-10-22 • via Nuitee
I
Ilyass • couple • gb
10
Lush
Pros:

Great service clean room friendly staff, amazing atmosphere

Cons:

Nothing

2026-10-22 • via Nuitee
M
Maxine • couple • gb
3
Pros:

The only positive I can give is in relation to the food, we ordered steak and gammon and I will give them a 10/10 yet I don’t like the wooden board they were served on you could see where previous knives had cut and I’m bad with hygiene and germs, yet the portion was 10/10, taste 10/10 value 10/10

Cons:

Bed too small, pillows mighty uncomfortable, bed uncomfortable, not the cleanest

2026-10-22 • via Nuitee
H
Henry • solo_traveller • gb
8
2026-10-22 • via Nuitee
P
Peter • family_with_children • gb
8
Made welcome, good friendly people
Pros:

Perfect for us, would recommend to other people

Cons:

Nothing

2026-10-22 • via Nuitee
I
Ian • couple • gb
7
All in all what we expected, would stay again.
Pros:

Location was ideal you could walk to town centre or use local bus.right outside.free car park was bonus, as was included breakfast.Alex on reception was brilliant sorting stuff for us

Cons:

A little bit tired looking but room & on suite we’re very good

2026-10-20 • via Nuitee
J
Joanna • solo_traveller • gb
8
2026-10-14 • via Nuitee
M
Mark • couple • ie
7
Lovely staff and great location
Pros:

Great location

Cons:

Room very cold

2026-10-12 • via Nuitee
T
Thomas • solo_traveller • gb
7
2026-10-10 • via Nuitee
L
Luke • solo_traveller • gb
3
Not the best
Pros:

The shower and the bed wasn’t too bad

Cons:

My room stunk of chip Fat. That’s the worst smell in the world I think it was backed on to the kitchen and the windows was open when I got there , it was very noisy from the students drinking outside so didn’t really get much sleep

2026-10-09 • via Nuitee
A
Alan • extended_group • gb
9
Excellent for a night in Newcastle
Pros:

Plenty of room for parking. Nice fresh towels and bed linen.
Shower was good, and bar staff were great.

Cons:

Room was a little bit dated.

2026-10-08 • via Nuitee
C
Clack • couple • gb
9
2026-10-08 • via Nuitee
D
David • couple • gb
10
Good environment and nice people
Pros:

The hotel was spotless and clean

Cons:

The staff were so friendly and very helpful and welcoming

2026-10-07 • via Nuitee
B
Bobby • extended_group • gb
4
2026-10-07 • via Nuitee
C
Clews • solo_traveller • gb
8
2026-10-07 • via Nuitee
V
Vish Prymas • solo_traveller • gb
8
2026-09-19 • via Nuitee
J
John • solo_traveller • gb
8
Good Value and a vibrant place
Pros:

The pub and hotel itself was all good.

Certainly was a well used place and offered what I needed

Not a place my wife would stay at but as I was on my own it met the needs I had

2026-09-18 • via Nuitee
M
Mark • couple • gb
8
Great location for the Great North Run; Staff Excellent & made a good Weekend.
Pros:

Hard to find initially by car as the small car park is down a narrow street but had no problem with parking. Breakfast was very comprehensive for Continental breakfast and we ordered a cooked breakfast before departing home. It was good. Had dinner one night and it was good. There are a lot of extras such as sweets and apples, water you can help yourself too from reception and this is on top of hot drink facilities in the room.

Cons:

Although we managed the stairs it could be an issue for some but this is an old building with no lifts.

2026-09-18 • via Nuitee