Whites Hotel

Hotels
6.7 (2105 reviews)
38-42 Osborne Road, Jesmond , Newcastle upon Tyne , gb
+44 191 281 5126

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Poor breakfast
Tired room quality

Categories

Cleanliness
6.1
Room was reported as shoddy and lacking basic hygiene supplies.
Service
8.06
Staff were friendly and helpful, though some issues with housekeeping.
Location
8.6
Convenient location for the city and public transport.
Room Quality
6.56
Rooms described as tired, with some lacking essential amenities.
Amenities
5.59
Insufficient toiletries and amenities reported.
Value for Money
7.05
Price considered reasonable, but quality lacking in some areas.
Food and Beverage
5.1
Breakfast options reported as poor with little variety.
Overall Experience
6.57
Mixed experience with several areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:58

Property Description

Convenient Location
Located in leafy Jesmond, Whites Hotel offers easy access to popular attractions like the Metro Centre and Hadrian's Wall, making it the perfect base for exploring the Northumbrian countryside.

Dining and Entertainment
Indulge in a culinary journey at Blanc Bar and Lounge, where you can savor global cuisines while catching live sports on multiple plasma-screen TVs. The heated patio area is ideal for enjoying your meal al fresco.

Comfortable Accommodation
Each room is equipped with modern amenities including a flat-screen satellite TV, tea/coffee facilities, and complimentary mineral water. Stay connected with free Wi-Fi and rest assured with free secure parking (limited spaces available).

Book now to experience a delightful stay at Whites Hotel and receive a warm welcome along with top-notch services.

Important information:

The property is currently undergoing refurbishment in halls and some bathrooms; guests may experience light disturbance during the day. All guests are required to pay £50 damage deposit on arrival per room. This can be paid cash or card and will be returned/refunded on departure as long as no damage is done to the rooms. When booking 5 or more rooms different policies and additional supplements will apply. Please contact property for details .Please note that there is no elevator at the hotel.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property is located in a busy area so guests might experience some noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children ages 2 and older are allowed.
    Children from 2 years old to 3 years old stay for free when using an available cot.
    Children from 2 years old to 3 years old stay for free when using an existing bed.
    Children from 4 years old to 10 years old stay for £15 per person per night when using an existing bed.
    Children from 11 years old to 17 years old stay for £25 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.7
Based on 2105 reviews
Cleanliness: 6.1
Service: 8.06
Location: 8.6
Room Quality: 6.56
Amenities: 5.59
Value for Money: 7.05
Food and Beverage: 5.1
Overall Experience: 6.57
V
Vish Prymas • solo_traveller • gb
8
2026-07-25 • via Nuitee
R
Ross • solo_traveller • at
10
2026-07-25 • via Nuitee
L
Linda • solo_traveller • gb
8
Very good
Pros:

Great staff good location good value for money

Cons:

Coming home

2026-07-25 • via Nuitee
B
Beattie • couple • gb
10
2026-07-24 • via Nuitee
A
AL MOHAMMED RIZAL • extended_group • gb
8
2026-07-24 • via Nuitee
K
Kgt • couple • gb
10
Great
Pros:

Location excellent. Room as expected for the price. Secure carpark was the reason we booked. And a big thank you to the guys on night shift who made sure our motorbikes were safe overnight.

2026-07-22 • via Nuitee
A
ANJNA • solo_traveller • gb
4
Won't be staying here again
Pros:

Location

Cons:

Very worn out carpets, no
Lift, tired looking, I arrived at 1345 hrs. After 4.30 driving and they would not check me in. ☹️ a bit jobs worth no flexibility or discretion exercised.

2026-07-21 • via Nuitee
B
Bowdrey • solo_traveller • gb
4
Pros:

Parking and public transport links

Cons:

Hotel needs up grade, pub below room noise, furniture in room missing draws and carpets throughout need changing.

2026-07-19 • via Nuitee
S
Shaun • couple • gb
7
2026-07-18 • via Nuitee
B
Ben • solo_traveller • gb
8
Good value!
Pros:

Breakfast was just toast and cereal however the room was very comfortable

Cons:

Just a bit more choice at breakfast...some ham or cheese maybe

2026-07-16 • via Nuitee
S
Steven • couple • gb
8
2026-07-15 • via Nuitee
D
Donna • couple • gb
3
Pros:

The property is in perfect location to attend events at the exhibition park

Cons:

No house keeping within our stay (4 days)
Times for coffee/tea machine being turned on & off
No hot drinks, at the bar unless the chef is there all we asked for was a cup of tea

2026-07-15 • via Nuitee
J
Janet • couple • gb
8
Good value budget accommodation
Pros:

Staff were friendly and helpful, lunch was very good, breakfast was ok and tgecroom was badic but comfortable.tge bathroom layout could be better

2026-07-15 • via Nuitee
A
Amanda • couple • gb
8
2026-07-13 • via Nuitee
S
sharon • family_with_children • gb
8
Pros:

Property was accessible for lots of things that we had planned

2026-07-13 • via Nuitee
D
david • solo_traveller • gb
6
2026-07-12 • via Nuitee
C
Colin • solo_traveller • gb
6
Pros:

Great location with parking ,wonderful staff and free breakfast
It's an old hotel in need of upgrading but that's reflected in price.

2026-07-11 • via Nuitee
P
PETER • solo_traveller • gb
3
2026-07-11 • via Nuitee
L
Louise • solo_traveller • gb
8
Comfy stay, great location, clean but needs to up security
Pros:

Location is perfectly placed between both Jesmond metro and West Jesmond metro stop so it doesn’t matter which one you get off at. Great location, near to loads of restaurants and bars and they’re building a new Waitrose express shop a little up from the hotel. Bed was super comfy, clean rooms, bathroom lovely and clean

Cons:

Security doesn’t seem to be a thing here. I was surprised that pub guests can go through the door up to the rooms to go to the toilets. Anybody could go upstairs to access the rooms. Also my room key was wiped whilst I was out because I put my key next to my phone so it got wiped. When I asked reception to re-programme my key, they didn’t even ask my name to verify I was the person staying in that room. I could have asked for any room! 🙈 So yes, security needs to be stepped up there, but apart from that it was a comfortable stay for the price.

2026-07-10 • via Nuitee
J
Jodie • solo_traveller • gb
6
Pros:

Needs updating

Cons:

Moved from the first room due to noise, staff were accommodating. Room keys played up a lot.

2026-07-09 • via Nuitee