Whites Hotel

Hotels
6.7 (2158 reviews)
38-42 Osborne Road, Jesmond , Newcastle upon Tyne , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Poor breakfast
Tired room quality

Categories

Cleanliness
6.1
Room was reported as shoddy and lacking basic hygiene supplies.
Service
8.06
Staff were friendly and helpful, though some issues with housekeeping.
Location
8.6
Convenient location for the city and public transport.
Room Quality
6.56
Rooms described as tired, with some lacking essential amenities.
Amenities
5.59
Insufficient toiletries and amenities reported.
Value for Money
7.05
Price considered reasonable, but quality lacking in some areas.
Food and Beverage
5.1
Breakfast options reported as poor with little variety.
Overall Experience
6.57
Mixed experience with several areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:58

Property Description

Convenient Location
Located in leafy Jesmond, Whites Hotel offers easy access to popular attractions like the Metro Centre and Hadrian's Wall, making it the perfect base for exploring the Northumbrian countryside.

Dining and Entertainment
Indulge in a culinary journey at Blanc Bar and Lounge, where you can savor global cuisines while catching live sports on multiple plasma-screen TVs. The heated patio area is ideal for enjoying your meal al fresco.

Comfortable Accommodation
Each room is equipped with modern amenities including a flat-screen satellite TV, tea/coffee facilities, and complimentary mineral water. Stay connected with free Wi-Fi and rest assured with free secure parking (limited spaces available).

Book now to experience a delightful stay at Whites Hotel and receive a warm welcome along with top-notch services.

Important information:

The property is currently undergoing refurbishment in corridors and some bathrooms; guests may experience light disturbance during the day. All guests are required to pay £50 damage deposit on arrival per room. This can be paid cash or card and will be returned/refunded on departure as long as no damage is done to the rooms. When booking 5 or more rooms different policies and additional supplements will apply. Please contact property for details .Please note that there is no lift at the hotel.
Wednesday evenings are particularly busy in our bar due to the local student night. As a result guests staying in rooms above the bar may experience increased noise during the evening up until 10:30pm. We recommend that guests who are sensitive to noise take this into consideration when booking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property is located in a busy area so guests might experience some noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Location

Guest Reviews

6.7
Based on 2158 reviews
Cleanliness: 6.1
Service: 8.06
Location: 8.6
Room Quality: 6.56
Amenities: 5.59
Value for Money: 7.05
Food and Beverage: 5.1
Overall Experience: 6.57
I
IEVGEN solo_traveller gb
10
2026-08-29 via Nuitee
J
Jill solo_traveller gb
9
Pros:

The staff were very friendly and helpful.

Cons:

Been on the top floor of the hotel, it was very warm through the night.

2026-08-29 via Nuitee
E
Emma solo_traveller gb
10
2026-08-28 via Nuitee
S
Sotiri solo_traveller gb
8
Worth It
Pros:

Lovely staff, good rooms with lots of facilities, great location, was given a private and peaceful room, Rooms were clean. Thank you so much

Cons:

Nothing bad to say

2026-08-28 via Nuitee
S
sean solo_traveller gb
3
2026-08-27 via Nuitee
A
Amy solo_traveller gb
10
2026-08-26 via Nuitee
J
john solo_traveller gb
1
No words can describe this excuse for An Hotel 💩💩💩💩💩
Pros:

Nothing too like about this absolutely Rotten should be closed down

Cons:

Need i go into detail the minute you walk through the doors you say too yourself WTF is this Erghhhhhhhhhhh💩💩💩💩💩

2026-08-26 via Nuitee
I
Igor couple gb
10
Pros:

Nice and clean.

2026-08-24 via Nuitee
M
Monica extended_group gb
3
2026-08-24 via Nuitee
R
Robson solo_traveller gb
10
2026-08-23 via Nuitee
J
Jed solo_traveller gb
9
2026-08-23 via Nuitee
B
Bunn solo_traveller gb
10
2026-08-22 via Nuitee
M
Matthews solo_traveller gb
8
Pros:

Very helpful staff were quick to move me to a different room when there was an issue with mine.
Good parking, easy to find, convenient location for my trip

2026-08-22 via Nuitee
C
Clint solo_traveller au
7
Great location and value for money
Pros:

Value for money and had a bar/ pub attached

Cons:

Rooms were a bit average but not complaining because of the price

2026-08-21 via Nuitee
L
Lisa couple gb
5
Pros:

Friendly staff great location. Free carpark. Very handy for Newcastle city centre.

Cons:

Very tired. Stair capets grubby. Very basic room. Quite noisy as above a bar. Had to keep windows open as very warm and no fan in room.

2026-08-21 via Nuitee
M
Mike family_with_children gb
2
Grim, search for better in the area
Pros:

Friendly, knowledgeable staff, very helpful.
Free Car Parking
Good location, both Jesmond and West Jesmond a twelve minute walk away.

Cons:

Room (Tile missing in ceiling/drawer missing in chest of drawers, bathroom full dirty - turned a white sock grey instantly!), corridor, bar all grim and in desperate need of modernising. Bought a pint of Amstel in the bar, which was undrinkable, tasted like the lines hadn't been cleaned properly. Breakfast was minimal and bland

2026-08-20 via Nuitee
S
Simon solo_traveller gb
8
2026-08-20 via Nuitee
M
Matthew solo_traveller us
9
Comfortable and clean and quiet - nice continental breakfast- - no elevator but only two possible fl
2026-08-18 via Nuitee
M
matthew couple gb
7
2026-08-17 via Nuitee
D
Demi couple gb
1
Pros:

The property is run down, mould everywhere, dirty, staff was argumentative when asked for a refund as we couldn’t stay in the hotel, still waiting for our refund and our breakage deposit back

Cons:

Everything, the mould, the uncleanliness, the night staff

2026-08-16 via Nuitee