Sheraton Minneapolis West Hotel

Hotels
•
Sheraton
8.3 (320 reviews)
12201 Ridgedale Drive , Minnetonka , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean
Great location
Exceptional service
Good breakfast
Cons:
Noisy room
Overpriced breakfast
Temperature management issues

Categories

Cleanliness
7.8
Most reviews mention cleanliness positively, but some concerns about room temperature and air quality.
Service
9.3
Exceptional service praised, especially from individual staff members, indicating strong hospitality ethos.
Location
9.3
Great location noted, convenient access to nearby amenities and a safer alternative to inner city.
Room Quality
7.8
Some rooms lack windows and experience noise issues, but most rooms are clean and well-maintained.
Amenities
7.3
Noted lack of ice machine and overpriced breakfast, affecting overall amenity satisfaction.
Value for Money
8.3
Fair value appreciated, though breakfast cost raised some concerns about overall value.
Food and Beverage
7.8
General satisfaction with breakfast quality but concerns about cost.
Overall Experience
8.8
Overall experience was highly positive, with outstanding service making up for some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:04

Property Description

Indulge in Comfort and Convenience

Luxurious Amenities: Enjoy the indoor heated pool, hot tub, and cable TV in your guest room.

Delicious Dining Options: Savor American cuisine at the Atrium Bistro and unwind with cocktails at The Reserve Lounge.

Convenient Facilities: Take advantage of the business center, laundry services, and free WiFi in the lobby.

Experience a blend of relaxation and sophistication at Sheraton Minneapolis West Hotel. Book now for a memorable stay!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Pets are allowed at the property for an additional fee of USD 100 per stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MSP

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.3
Based on 320 reviews
Cleanliness: 7.8
Service: 9.3
Location: 9.3
Room Quality: 7.8
Amenities: 7.3
Value for Money: 8.3
Food and Beverage: 7.8
Overall Experience: 8.8
J
Jeff • solo_traveller • us
5
2026-05-20 • via Nuitee
B
B.Mothé • extended_group • br
8
Ok
Pros:

O quarto é confortável, cama boa, silencioso depois das 10pm, mas antes, enquanto tem ruido no corredor ou na piscina, é possível escutar tudo. Os funcionários eram educados e prestativos. O banheiro e o quarto tem boa área.

Cons:

O café da manhã não tinha muitas op´coes e as canecas e talheres eram um pouco sujos ou manchados.

2026-05-19 • via Nuitee
T
Thomas • couple • us
10
2026-05-18 • via Nuitee
S
Stewart • couple • us
10
I would highly recommend this hotel to anyone .
Pros:

The hotel is gorgeous, clean, and in a beautiful area.

Cons:

The screaming kids in the pool. But, that’s kids. They were quiet by 11:00.

2026-05-18 • via Nuitee
D
Dariann • couple • us
10
Loved my stay will book again
Pros:

It was well managed and a clean environment

Cons:

It was nothing to not like everything was outstanding

2026-04-19 • via Nuitee
K
Kingdom • couple • us
8
Overall it’s decent, get your monies worth
Pros:

The bed is very extremely comfortable

Cons:

There’s no microwave in the room

2026-04-14 • via Nuitee
D
D4151FOmalcolmm • Family
10
Great Service!
Pros:

I can honestly say I have never written a review about any hotel I have stayed at before about my experience but after staying at the Sheraton this past weekend I feel compelled to do so. We traveled to Minni for a hockey tournament this past weekend and the service was incredible. I can't speak highly enough of how accommodating and friendly the staff was. Unfortunately, my son got sick and made a mess of the room to say the least, we asked the front desk if they could send someone to help clean it which they did promptly, the staff went above and beyond and gave us a new room. We had 4 hockey teams stay there which can be a lot for some hotels, but this staff didn't even bat an eye lash. They offered the kids and the late night parents a place to keep the noise to a minimum in the board rooms for others staying at their hotel who were not part of the festivities. 10 out 10 service!

2026-04-13 • via Tripadvisor
P
Patrick • couple • us
10
2026-04-12 • via Nuitee
N
Norm • solo_traveller • us
10
Smooth and relaxing.
Pros:

My check-in experience was fantastic. The front desk clerk was very professional, friendly and helpful. She filled me in on the property features, locations, and times of service.

Cons:

Everything was great. I will definitely stay there again.

2026-03-03 • via Nuitee
M
mallorymY9721WC • Business
10
Beyond Expectations
Pros:

I stayed here for the Lions Club Mid-Winter Conference and couldn’t be more impressed. At first, I struggled to figure out how to book my room under our group, but Sue, the Director of Sales, came to the rescue. She not only helped me secure my reservation but made sure I got exactly the room I needed, right by the elevator! Sue also checked in on our group throughout the event and went above and beyond in every way. Honestly, she’s one of the best professionals I’ve had the pleasure of working with in all my years attending Lions events. The entire experience at the Sheraton was a breath of fresh air, and I’m already insisting we return next year.

2026-01-20 • via Tripadvisor
V
Valerie • solo_traveller • us
8
Pros:

Clean. Good breakfast. Staff were nice.

Cons:

Noise from the pool area echoed a lot. I think it was because of the design - big open area in the lobby with hotel rooms in an area around the lobby that was open.

2026-01-14 • via Nuitee
W
W2651EVam • Friends getaway
2
Frozen! Do not recommend
Pros:

Terrible hotel. Room was so cold, it was practically icy. I do not recommend staying here.

2026-01-12 • via Tripadvisor
J
Jill • family_with_children • us
10
Pros:

Clean

2026-01-06 • via Nuitee
N
NILKA E • solo_traveller • us
10
2025-12-30 • via Nuitee
K
Kelsey • solo_traveller • us
5
Beautiful but the room was almost 80 degrees with no fixing it
Pros:

The hotel overall is beautiful. The location is nice as it is right next to a mall with great places to eat. This was a great place to stay rather than staying right in MPLS where crime rates are too high for my liking. The breakfast was great and the waiter was so friendly and kind!

Cons:

The hotel room was 79 degrees all night long. I couldn't sleep at all, not to mention I ended up with strep throat... probably because bacteria is just growing in there. I mentioned it to staff and they said there is basically nothing they can do as it is how their system works in the winter.....

2025-12-09 • via Nuitee
M
Mountain_Fam18 • Family • Park City, Utah
2
Wrongly Charged a $500 “Smoking Fee” (plus tax!) After Checkout
Pros:

I stayed at the Sheraton Minneapolis West recently and was surprised to see a $542 (with tax) smoking fee added to my credit card after I checked out. I want to be absolutely clear: I do not smoke, and no one in my room smoked or vaped at any point during my stay. I was travelling with a child still in a crib.

What concerns me most is that the hotel provided no actual evidence of smoking. The only explanation I received was that a “sensor” supposedly went off, which they admitted can be triggered by hot showers.

The only sensor event occurred in the middle of a 7-night stay, and nothing was mentioned to me during the stay or at checkout. To discover this charge afterward was extremely disappointing.

After searching online, I also found multiple recent reviews from other guests reporting the same issue at this property, which suggests this is not an isolated incident.

It took 4 phone calls, where I actually got someone to answer to receive a call back. The official statement from the new manager, Mara, was that the GM, Deepak told her that they do not refund for faulty sensor events. I escalated the matter to Marriott, because this does not reflect the level of professionalism or fairness I expect from a Bonvoy property.

The staff I interacted with was outstanding. Sherri in the club lounge and Nicholas at the front desk both deserve 5-star reviews.

I hope the hotel and Marriott review their procedures for verifying smoking allegations before charging guests such a significant fee. A simple claim of a “sensor alert” is not sufficient to penalize guests.

2025-12-07 • via Tripadvisor
T
Tetyana • family_with_children • us
10
Pros:

Great location and clean room, good breakfast

2025-11-28 • via Nuitee
M
Madeline • couple • us
8
Pros:

Clean, room was well maintained

Cons:

We had an interior room with NO windows and near the elevator; a bit on the noisy side

2025-11-10 • via Nuitee
D
Deborah • couple • us
8
Excellent hotel near Nordstroms.
Pros:

Great location. No street or traffic noise; however internal noise. Rooms are spacious.

Cons:

No ice machine, need to go to front desk for ice. Breakfast is overpriced.

2025-10-25 • via Nuitee
C
Curt • couple • us
9
Pros:

Checking in was fast and uncomplicated.

Cons:

Noisy late in the hallway by our room.

2025-10-20 • via Nuitee