Sheraton Minneapolis West Hotel

My check-in experience was fantastic. The front desk clerk was very professional, friendly and helpful. She filled me in on the property features, locations, and times of service.

I stayed here for the Lions Club Mid-Winter Conference and couldn’t be more impressed. At first, I struggled to figure out how to book my room under our group, but Sue, the Director of Sales, came to the rescue. She not only helped me secure my reservation but made sure I got exactly the room I needed, right by the elevator! Sue also checked in on our group throughout the event and went above and beyond in every way. Honestly, she’s one of the best professionals I’ve had the pleasure of working with in all my years attending Lions events. The entire experience at the Sheraton was a breath of fresh air, and I’m already insisting we return next year.

Clean. Good breakfast. Staff were nice.

Terrible hotel. Room was so cold, it was practically icy. I do not recommend staying here.

Clean

The hotel overall is beautiful. The location is nice as it is right next to a mall with great places to eat. This was a great place to stay rather than staying right in MPLS where crime rates are too high for my liking. The breakfast was great and the waiter was so friendly and kind!

I stayed at the Sheraton Minneapolis West recently and was surprised to see a $542 (with tax) smoking fee added to my credit card after I checked out. I want to be absolutely clear: I do not smoke, and no one in my room smoked or vaped at any point during my stay. I was travelling with a child still in a crib.

What concerns me most is that the hotel provided no actual evidence of smoking. The only explanation I received was that a “sensor” supposedly went off, which they admitted can be triggered by hot showers.

The only sensor event occurred in the middle of a 7-night stay, and nothing was mentioned to me during the stay or at checkout. To discover this charge afterward was extremely disappointing.

After searching online, I also found multiple recent reviews from other guests reporting the same issue at this property, which suggests this is not an isolated incident.

It took 4 phone calls, where I actually got someone to answer to receive a call back. The official statement from the new manager, Mara, was that the GM, Deepak told her that they do not refund for faulty sensor events. I escalated the matter to Marriott, because this does not reflect the level of professionalism or fairness I expect from a Bonvoy property.

The staff I interacted with was outstanding. Sherri in the club lounge and Nicholas at the front desk both deserve 5-star reviews.

I hope the hotel and Marriott review their procedures for verifying smoking allegations before charging guests such a significant fee. A simple claim of a “sensor alert” is not sufficient to penalize guests.

Great location and clean room, good breakfast

Clean, room was well maintained

Great location. No street or traffic noise; however internal noise. Rooms are spacious.

Checking in was fast and uncomplicated.

We stayed at the Sheraton in Minneapolis to celebrate our mom’s 70th birthday, and what could have been a stressful situation turned into one of the BEST hotel experiences we’ve ever had.

Our original hotel fell through at the last minute due to an emergency, and we arrived feeling overwhelmed. But the moment we pulled up to the front door, everything changed.

A very hospitable manager actually came outside to greet us and asked if we needed help before we even walked in. That level of genuine care is rare and set the tone for our entire stay.

Then we met Nicholas at the front desk—and he was truly exceptional.
✅ One of the kindest people we’ve ever met in hospitality
✅ Extremely professional and personable
✅ Checked us in quickly and smoothly
✅ Made us feel welcome, valued, and taken care of

Nicholas went above and beyond, and we believe he absolutely deserves recognition from hotel management and even corporate. Employees like him are the reason guests return and recommend a brand to others.

But the excellence didn’t stop there…

The entire hotel was PRISTINE.
✨ The lobby and common areas were spotless
✨ Our room was extremely clean and well-maintained
✨ Housekeeping was thorough and attentive
✨ Breakfast staff was professional, friendly, and the food was delicious
✨ Every employee we encountered—from the front desk to housekeeping to breakfast—was courteous and went out of their way to help

The amenities were outstanding, and everything felt thoughtful and high-quality. It’s clear this hotel takes pride in its appearance, service, and guest experience.

What started as a stressful day turned into a memorable, joyful celebration thanks to this incredible team. We will absolutely be staying here again and recommending this Sheraton to everyone we know.

Nicholas, thank you for making our mom’s 70th birthday so special.
You truly made a difference!

👏👏👏

The furnishings in the room were old worn out and wiped. The wall paper was patched. The tub shower were out of date

Fabulous

Hotel was fab and the beds were super comfy - appreciated the free parking and proximity to the Ridgedale mall

Ground floor difficult to keep warm enough as there is no way to stop the air handler blowing even if you turn control to off and engineering was not available but we were reaccomodated to higher floor which was excellent.

Staff was pleasant! And room was clean!

Location