Sheraton Minneapolis West Hotel

Hotels
•
Sheraton
8.3 (343 reviews)
12201 Ridgedale Drive , Hopkins , US
+1 952-593-0000

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean
Great location
Exceptional service
Good breakfast
Cons:
Noisy room
Overpriced breakfast
Temperature management issues

Categories

Cleanliness
7.8
Most reviews mention cleanliness positively, but some concerns about room temperature and air quality.
Service
9.3
Exceptional service praised, especially from individual staff members, indicating strong hospitality ethos.
Location
9.3
Great location noted, convenient access to nearby amenities and a safer alternative to inner city.
Room Quality
7.8
Some rooms lack windows and experience noise issues, but most rooms are clean and well-maintained.
Amenities
7.3
Noted lack of ice machine and overpriced breakfast, affecting overall amenity satisfaction.
Value for Money
8.3
Fair value appreciated, though breakfast cost raised some concerns about overall value.
Food and Beverage
7.8
General satisfaction with breakfast quality but concerns about cost.
Overall Experience
8.8
Overall experience was highly positive, with outstanding service making up for some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:04

Property Description

Indulge in Comfort and Convenience

Luxurious Amenities: Enjoy the indoor heated pool, hot tub, and cable TV in your guest room.

Delicious Dining Options: Savor American cuisine at the Atrium Bistro and unwind with cocktails at The Reserve Lounge.

Convenient Facilities: Take advantage of the business center, laundry services, and free WiFi in the lobby.

Experience a blend of relaxation and sophistication at Sheraton Minneapolis West Hotel. Book now for a memorable stay!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Pets are allowed at the property for an additional fee of USD 100 per stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MSP

Location

Guest Reviews

8.3
Based on 343 reviews
Cleanliness: 7.8
Service: 9.3
Location: 9.3
Room Quality: 7.8
Amenities: 7.3
Value for Money: 8.3
Food and Beverage: 7.8
Overall Experience: 8.8
T
Terry • couple • us
8
2026-10-19 • via Nuitee
T
Thomas • family_with_children • us
10
Pros:

Great friendly service - very nice of you to allow us to use an open conference room for an after hours post wedding party!! Greatly appreciated.

2026-10-14 • via Nuitee
J
Jill • solo_traveller • us
9
2026-10-13 • via Nuitee
C
Cassandra • couple • us
10
Go, if you are searching for a place that is quiet, and clean!
Pros:

Friendly staff, very clean and comfortable. It was quiet, and again very, very clean!

Cons:

It was clean

2026-09-12 • via Nuitee
K
Karen • couple • us
9
2026-09-11 • via Nuitee
M
Michele • extended_group • us
8
Pros:

Clean, quiet

Cons:

The lobby was freezing when you sat in it for awhile. The TV ch choices are lacking

2026-09-10 • via Nuitee
M
Melissa • solo_traveller • us
7
It was close to my workshop and very convenient.
Pros:

The room was comfortable and the bed was amazing.

Cons:

I did not have breakfast as it was extra. The TV didn't work properly and most channels didn't come in.

2026-09-09 • via Nuitee
P
phil • couple • us
7
2026-09-02 • via Nuitee
H
Heidi • couple • us
10
A very comfortable night on our wedding night.
Pros:

Close to everything

Cons:

Nothing everything was perfect

2026-08-22 • via Nuitee
M
Mariann • solo_traveller • us
9
2026-08-13 • via Nuitee
B
Birgir Ingolf • solo_traveller • dk
7
2026-08-10 • via Nuitee
D
Diane • solo_traveller • us
10
2026-08-10 • via Nuitee
G
Gloria • couple • us
8
Nice hotel but not a good value
Pros:

Good location. Clean and comfortable

Cons:

Had to pay for breakfast and parking. Really! Who does that anymore

2026-08-02 • via Nuitee
K
Kroupi • couple • us
9
Great, good time.
Pros:

We enjoyed the breakfast for the variety of choices offered and for its quality.

Cons:

There weren't enough bottles of water in the room. A single one isn't enough for a room like that, it means having to go down to reception to ask for more.

2026-07-21 • via Nuitee
P
Paradise25052336302 • Family • Minneapolis, Minnesota
10
Sheraton is a great visit
Pros:

I live nearby and was having a horrible day where my basement flooded and AC broke. I booked this hotel for my family for the night until I could get things fixed. Kendra and McKenzie right away made me feel at home and gave me vouchers given my situation. They were extremely friendly and turned a horrible day into a great night. Thank you!

2026-07-07 • via Tripadvisor
T
TED • solo_traveller • us
7
Nice hotel but somewhat dated.
Pros:

I like the location of the property for where I was going on this trip.

Cons:

The rooms are in need of upgrading. At first they wanted to put us in an interior room that can best be described as a closet with an inside window. The room we finally ended up in was much better but could use an upgrade.

2026-07-07 • via Nuitee
A
Amy • couple • us
10
Friendly staff
Pros:

Clean rooms convenient location

Cons:

NA

2026-07-03 • via Nuitee
K
kevaw2019 • Solo travel
10
Outstanding Service Every Time — My Favorite Hotel in Minnetonka
Pros:

Sheraton Minneapolis West has truly become my go‑to hotel whenever I’m in Minnetonka, and this stay reminded me exactly why. Joseph has done it again — his superb service, patience, and professionalism while handling the front desk alone is nothing short of impressive. He consistently makes check‑in smooth and welcoming. Thank you, Mackenzie, for your kind and encouraging words my angel in disguise. Love and appreciate you. I also want to highlight Kendra, who is an absolute gem. She’s encouraging, helpful, and manages a busy front desk with ease. Her upbeat spirit and that smile of pure gold brighten the entire lobby. She multitasks effortlessly and treats every guest with genuine care. I sincerely recommend she be considered for a management position she has all the qualities of a true leader.
Veronica at the bar deserves her flowers too. She is such a sweetheart. She remembered my drinks, made fantastic recommendations, and showed incredible patience. She treated me like the queen that I am, and I appreciated every moment of her hospitality. Thank you, ladies and sir, for the OUTSTANDING SERVICE.
This hotel has everything I need — the mall right across the street, a beautiful walking trail, and a peaceful atmosphere. I absolutely loved my stay while preparing my house, and I’m happy to say this is officially my favorite place to stay in Minnetonka.
Thank you again, Joseph, Mackenzie, Veronica and Enesto at breakfast, Sheraton Minneapolis West team that served me. You all make every visit special.

2026-07-01 • via Tripadvisor
L
Linda • couple • us
7
Suburban mall location
Pros:

When we first checked in, we were given a room without a full sized closet. We couldn't hang our clothes without them dragging on the floor. Fortunately, they were able to give us a different room.
In spite of the atrium design, the room that we had was quiet.

Cons:

Absolutely flabbergasted to be told that we had to pay for parking with an app from "a third party". We also got mixed messages about whether this was actually necessary. I have stayed here in the past and did not have to pay for parking. I will NOT stay here again with this ridiculous system for a suburban hotel.

2026-07-01 • via Nuitee
A
A • couple • us
3
Pros:

The location was great.

Cons:

The staff was not all that friendly or helpful. The hotel was dark.

2026-06-30 • via Nuitee