PrimeStay Extended Suites by IHG

Hotels
7.2 (79 reviews)
4862 Hayes Road , Madison , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Helpful/friendly staff
Close to airport / convenient location
Large suite and kitchenette available
Hot breakfast was fresh and hot (though limited)
Bathroom in suite was nice
Cons:
Significant cleanliness issues (bugs, fruit flies, spiders, trash)
Noisy property / parties and barking dog
Limited parking and sketchy people in parking lot
Limited breakfast options / coffee pot not working
AC or room maintenance issues; insufficient toiletries

Categories

Cleanliness
3.5
Multiple reviewers reported significant cleanliness issues: fruit flies in kitchen/bathrooms, spiders/webs, bugs on pull-out mattress, trash and cigarette butts outside, and unclean pool/restroom areas.
Service
9.5
Several comments praise staff as very polite, friendly, and helpful at the front desk; service consistently reported as a strong point.
Location
9
Very close to the airport and convenient for travelers; some reviewers noted parking limitations and sketchy people in the lot, but overall location is a strength.
Room Quality
7
Mixed: suites described as large and clean and bathrooms nice, but rooms are older, some had AC issues, and at least one pull-out mattress had bugs.
Amenities
7
Kitchenette was well-equipped for some guests; hot breakfast available though limited; pool-area bathrooms and some shared amenities needed cleaning/restocking.
Value for Money
7.2
Standard quality for this hotel tier.
Food and Beverage
7
Breakfast described as fresh and hot but very limited in options; issues noted with a non-working coffee pot and limited toiletries for guests.
Overall Experience
7.4
Mixed overall: friendly staff and convenient location balanced against serious cleanliness problems, noise/parties, parking shortages, and some maintenance issues; some guests would stay again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Luxurious All-Suite Hotel in Wisconsin

Full Kitchen and Free Wi-Fi
Experience the convenience of a full kitchen and stay connected with complimentary Wi-Fi in every suite at this smoke-free hotel.

Fitness Center and Indoor Pool
Maintain your workout routine at the on-site gym and unwind in the relaxing indoor pool during your stay at Residence Inn by Marriott Madison.

Convenient Amenities and Nearby Attractions
Enjoy a grab-and-go breakfast, coffee in the lobby, and other services like laundry facilities and grocery shopping. Explore nearby attractions such as the American Family Insurance Headquarters and Olbrich Botanical Gardens.

Book now for an unforgettable stay at Residence Inn Madison!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSN

Location

Guest Reviews

7.2
Based on 79 reviews
Cleanliness: 3.5
Service: 9.5
Location: 9
Room Quality: 7
Amenities: 7
Value for Money: 7.2
Food and Beverage: 7
Overall Experience: 7.4
K
Ken • solo_traveller • us
8
Good stay for a quick turnaround
Pros:

Inexpensive

Cons:

Parking lot

2026-11-01 • via Nuitee
D
DeLawyer • family_with_children • us
6
2026-10-18 • via Nuitee
M
Molly • family_with_children • us
3
Would not recommend this property
Pros:

Very limited breakfast options.

Cons:

The room was not clean, with fruit flies in the kitchen and bathrooms and spiders and webs in all the windows. The pull out mattress pad had bugs on it. Very noisy property with parties going on inside and outside and limited parking.

2026-09-15 • via Nuitee
E
Eileen • extended_group • us
3
Pros:

Location

Cons:

Dog next door barking all night and cleanliness

2026-08-23 • via Nuitee
P
Paul • couple • us
8
Moderate hotel for a quick overnite stay to get to the airport.
Pros:

Very close to the airport. Bathroom was nice.

Cons:

Coffee pot not working

2026-08-21 • via Nuitee
T
Teryl • solo_traveller • us
10
Pros:

Helpful staff at front desk

2026-08-12 • via Nuitee
E
eric • extended_group • us
9
The staff was very polite. The rooms were older but clean and nice. Would stay there again.
Pros:

The suite was large and clean. The staff was very friendly. The hot breakfast was limited compared to other place I've stayed but was fresh and hot. The kitchenette had everything needed.

Cons:

The outside area around the building needed cleaning. (garbage and empty beer cans stacked around a trash can, cigaret butts, etc.
Only one little bar of soap for both the shower and outside sink and only one tiny tube of shampoo, conditioner and body wash for two people for two days.
The bathrooms next to the pool needed cleaning and restocking. Out of toilet paper in the ladies. (per wife.)

2026-07-22 • via Nuitee
P
Pros Wittenberg • solo_traveller • us
10
2026-07-14 • via Nuitee
A
Anna • family_with_children • au
7
What we needed, but under impressed from the pictures shown versus what it actually looked like.
Pros:

The space needed for a family to come in for a stay.

Cons:

The some of the rooms didn’t have the World Cup available, but the main lobby did and that did make it fun. Breakfast was limited options.

2026-07-13 • via Nuitee
K
Kristie • family_with_children • us
3
Cons:

Air conditioner didn’t work. Lots of sketchy people hanging out in the parking lot. Not enough parking. Not very clean. Breakfast was very limited.

2026-07-11 • via Nuitee
H
Hannah • couple • us
8
2026-06-28 • via Nuitee
P
Perez • solo_traveller • us
9
2026-05-28 • via Nuitee
L
Lauren • solo_traveller • us
9
2026-05-27 • via Nuitee
P
Pamela • extended_group • us
7
2026-05-06 • via Nuitee
D
Dominique • couple • us
5
2026-05-05 • via Nuitee
R
robert • couple • us
8
Ok.
Pros:

Room was clean and spacious. There were two tv in the room. Neither works.

Cons:

There were two televisions neither worked.

2026-04-30 • via Nuitee
B
Brianna • family_with_children • us
6
Planning on staying again and hoping to see some minor upgrades.
Pros:

We stayed in the two bedroom king suite. We liked the size of the room, and it was clean and as pictured. We liked having the multiple bathrooms in each suite, which gave all 6 of our family members plenty of options and space.

Cons:

While the room was clean, there were some things in need of repair or in need of replacement that could have increased the feel of the room.

2026-04-23 • via Nuitee
M
Marissa • solo_traveller • us
9
2026-04-23 • via Nuitee
A
Ashley • family_with_children • us
9
Would definitely stay again. Staff was great!
Pros:

Very roomy, great pool hours (open til midnight), staff was great.

Cons:

The only thing I can say negative which was a little inconvenient was that the microwave in our unit didn’t work but they weren’t aware we just used the microwave in the lobby which wasn’t a huge deal.

2026-04-19 • via Nuitee
D
Dina • extended_group • us
10
It was a great stay for a very fair price and I think we would like to be back!
Pros:

That we had a double king bed room. That was awesome

Cons:

Need more breakfast options

2026-03-30 • via Nuitee