Smile Hotel Nagoya Shinkansenguchi

Hotels
7.6 (2247 reviews)
Nakamura-ku Tsubakicho 21-20 , Nagoya , jp

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Massage services
Staff adhere to local safety protocols
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Clean and convenient location
Friendly and helpful staff
Cons:
Cleanliness issues
Small room size and outdated facilities

Categories

Cleanliness
5.74
Several reviews mentioned significant cleanliness issues, particularly with bathrooms and overall maintenance.
Service
9.21
Guests appreciated the friendly and accommodating staff.
Location
9.25
The hotel is conveniently located near the railway station.
Room Quality
7.2
Rooms were described as small and somewhat outdated.
Amenities
6.73
Notably limited amenities and issues with cleanliness reduce the score.
Value for Money
6.69
Prices were perceived as high, especially given the cleanliness issues.
Food and Beverage
8.24
Breakfast was well-received in some reviews, though a few expressed disappointment.
Overall Experience
7.71
While there were positive aspects like location and service, cleanliness and room quality detracted from the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:19

Property Description

Central Location in Nagoya

Located in the heart of Nagoya, Smile Hotel Nagoya Shinkansenguchi offers convenience and accessibility to major attractions. Just 700 meters from Nagoya Station, guests can easily explore the city and visit nearby landmarks such as Oasis 21.

Comfortable Rooms with Modern Amenities

Experience a comfortable stay in our air-conditioned rooms equipped with free WiFi, flat-screen TVs, and private bathrooms. Whether you're here for business or leisure, each room features a desk for your convenience and cozy bed linens for a good night's rest.

Friendly Service and Local Tips

Our dedicated reception staff is always ready to assist you and provide valuable tips to enhance your stay in Nagoya. From dining recommendations to must-see attractions, we are here to make your visit memorable.

Book your stay at Smile Hotel Nagoya Shinkansenguchi for a delightful experience in Nagoya.

Important information:

Please note that the elevator will be unavailable on January 19, 2026 and January 29, 2026, from 23:00 to 05:00. During this period, guests must use the stairs.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 1800 per day.

Location

Guest Reviews

7.6
Based on 2247 reviews
Cleanliness: 5.74
Service: 9.21
Location: 9.25
Room Quality: 7.2
Amenities: 6.73
Value for Money: 6.69
Food and Beverage: 8.24
Overall Experience: 7.71
くろさわ • solo_traveller • jp
7
GOOD
Pros:

駅から近く、値段も良かった

Cons:

暑がりなので、暖房だけでなく空調も涼しい機能がまだあると良かった

2026-02-14 • via Nuitee
E
Eiko • extended_group • us
8
Great, especially the staff! Very friendly, great services
Pros:

The location is awesome. The place has everything you need.

2026-02-14 • via Nuitee
H
HIROMI • couple • jp
9
Pros:

駅から近く、朝食もおいしく、スタッフの方々も皆さん優しくて今回の名古屋への旅がとっても良いものとなりました。
ありがとうございました

2026-02-13 • via Nuitee
健太郎 • solo_traveller • jp
8
2026-02-11 • via Nuitee
A
ARITA • solo_traveller • jp
10
2026-02-10 • via Nuitee
M
Manabu • couple • jp
7
立地、コスパを考えると充分
Pros:

駅近でよかった。スタッフの対応が良かった

Cons:

エアコン調整がわからなかった

2026-02-09 • via Nuitee
Z
Zaw • family_with_children • jp
9
2026-02-09 • via Nuitee
K
ken • solo_traveller • jp
8
駐車場の不満だけで宿泊は良かった。
Pros:

音漏れも少なく、朝食も美味しかった。

Cons:

提携駐車場が満車でした。

2026-01-30 • via Nuitee
K
Kurosaki • solo_traveller • jp
5
2026-01-29 • via Nuitee
中川 • solo_traveller • jp
5
2026-01-26 • via Nuitee
N
Nctsui • solo_traveller • hk
8
位置很好，下次再訂
Pros:

位置很好 五分鐘到車站

Cons:

沒有

2026-01-26 • via Nuitee
K
Ken • extended_group • au
9
A nice hotel close to rail transport options.
Pros:

The location was excellent.

2026-01-25 • via Nuitee
T
Teruko • solo_traveller • au
5
Pros:

駅から近くて少し分かりやすかった。値段も安いのが良かったです。

Cons:

工事中だったので部屋が、少しホコリぽっかった。空気清浄機で綺麗にして過ごした。ベッドが凹んでいて下に毛布を敷いて寝た。　

2026-01-24 • via Nuitee
E
ERICTYG • family_with_children • my
3
Pros:

location

Cons:

aircond faulty, never inform upon check in. Call to reception only inform AC faulty. Asking for room move , they claims the whole hotel aircond faulty, solution is to open window for cold air. not a proper way to handling this faulty situation.

2026-01-23 • via Nuitee
C
CHIE • solo_traveller • jp
8
2026-01-20 • via Nuitee
C
carlotta • extended_group • it
7
2026-01-20 • via Nuitee
N
NAO • family_with_children • jp
3
2026-01-20 • via Nuitee
K
KAZUMA • solo_traveller • jp
2
非常に残念
Pros:

朝食が美味しかった

Cons:

部屋に入った、一発目の反応は部屋が臭かった。
恐らく、トイレから臭っており、部屋中に充満しており、ベッドやカーテンなどにも臭いがうつっており、居心地？寝心地？が悪かった。
窓を開けたり、空気清浄機をマックスにしたりと努力したが、あまり変わらなかったため、消臭剤を買いに行って対応した。
お風呂も前の方の髪の毛なのかがあって非常に不快でした。
早めにチェックアウトしました。

安く泊まりたい方にはおすすめですが、私はもう使わないと思います。

2026-01-20 • via Nuitee
G
Gotou • couple • jp
8
良かった。
Pros:

スタッフの方　対応　笑顔が良かったです。
それだけで満足です。

Cons:

特に感じなかったですね。

2026-01-20 • via Nuitee
M
Maki • couple • jp
7
2026-01-20 • via Nuitee