Smile Hotel Nagoya Shinkansenguchi

Hotels
7.6 (2330 reviews)
Nakamura-ku Tsubakicho 21-20 , Nagoya , jp

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Massage services
Staff adhere to local safety protocols
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Clean and convenient location
Friendly and helpful staff
Cons:
Cleanliness issues
Small room size and outdated facilities

Categories

Cleanliness
5.74
Several reviews mentioned significant cleanliness issues, particularly with bathrooms and overall maintenance.
Service
9.21
Guests appreciated the friendly and accommodating staff.
Location
9.25
The hotel is conveniently located near the railway station.
Room Quality
7.2
Rooms were described as small and somewhat outdated.
Amenities
6.73
Notably limited amenities and issues with cleanliness reduce the score.
Value for Money
6.69
Prices were perceived as high, especially given the cleanliness issues.
Food and Beverage
8.24
Breakfast was well-received in some reviews, though a few expressed disappointment.
Overall Experience
7.71
While there were positive aspects like location and service, cleanliness and room quality detracted from the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:19

Property Description

Central Location in Nagoya

Located in the heart of Nagoya, Smile Hotel Nagoya Shinkansenguchi offers convenience and accessibility to major attractions. Just 700 meters from Nagoya Station, guests can easily explore the city and visit nearby landmarks such as Oasis 21.

Comfortable Rooms with Modern Amenities

Experience a comfortable stay in our air-conditioned rooms equipped with free WiFi, flat-screen TVs, and private bathrooms. Whether you're here for business or leisure, each room features a desk for your convenience and cozy bed linens for a good night's rest.

Friendly Service and Local Tips

Our dedicated reception staff is always ready to assist you and provide valuable tips to enhance your stay in Nagoya. From dining recommendations to must-see attractions, we are here to make your visit memorable.

Book your stay at Smile Hotel Nagoya Shinkansenguchi for a delightful experience in Nagoya.

Important information:

Please note that the elevator will be unavailable on January 19, 2026 and January 29, 2026, from 23:00 to 05:00. During this period, guests must use the stairs.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 1800 per day.

Location

Guest Reviews

7.6
Based on 2330 reviews
Cleanliness: 5.74
Service: 9.21
Location: 9.25
Room Quality: 7.2
Amenities: 6.73
Value for Money: 6.69
Food and Beverage: 8.24
Overall Experience: 7.71
H
HIROAKI • solo_traveller • jp
9
また必ず利用します
Pros:

朝食と立地

Cons:

フロントにあるトイレがウォシュレットだと更に良い

2026-04-11 • via Nuitee
K
Koji • couple • jp
6
2026-04-10 • via Nuitee
P
Panarasri M.Apirak • solo_traveller • th
8
Pros:

พนักงานช่วยเหลือดี ห้องสะอาด มีหน้าต่างปิด-เปิดได้ สิ่งอำนวยความสะดวกครบ

Cons:

ห้องแคบ ตามสไตล์ โรงแรมราคาประหยัด

2026-04-10 • via Nuitee
C
chikas • solo_traveller • jp
7
Pros:

立地がよく、駅、コンビニ等にも近かった
ほぼ隣にあるトヨタレンタカーを利用したので便利だった。

Cons:

お湯と水を自分で調整するタイプで、設備が古く感じた。
部屋が独特の匂いで、昔喫煙可能な部屋だったのかな、と思った。
シャワーが水圧で、掛けて使う金具から、自動的に跳ね返って落ちてきてしまい、片手で使用しなくてはならなかった

2026-04-10 • via Nuitee
大西 • solo_traveller • jp
7
Pros:

静かでスタッフの対応もグッド

Cons:

ちょっとお風呂＆トイレの黒ずみが気になりました。

2026-04-09 • via Nuitee
H
Hisae • solo_traveller • jp
7
Pros:

チェックイン前に荷物を預けた時のスタッフさんは笑顔で親切でした

Cons:

多少設備の古さを感じた
チェックアウト時カウンターにいた男性は感じが悪かった

2026-04-09 • via Nuitee
A
AKIKO • extended_group • jp
8
また使いたい
Pros:

駅近く良かった

Cons:

なし

2026-04-08 • via Nuitee
F
FangYu • couple • tw
5
2026-04-07 • via Nuitee
H
hiroto • solo_traveller • jp
5
2026-04-07 • via Nuitee
ちょうの • solo_traveller • jp
5
Pros:

特になし

Cons:

特になし

2026-04-05 • via Nuitee
S
SAYAKA • solo_traveller • jp
7
2026-04-03 • via Nuitee
韻如 • solo_traveller • tw
1
非常可怕😱
Pros:

離車站近

Cons:

創下史上第一次入住即退房紀錄。辦入住後一進房間就覺得不妙，非常悶、超級臭！還沒有空調（只有暖氣）。詢問有沒有別間房間可以換，櫃檯表示沒有房間了。只好自認倒霉，進房不到2小時（因為放好東西就出去吃飯）找到別家住宿就辦退房了。

2026-04-02 • via Nuitee
J
Junichi • solo_traveller • jp
3
設備が古かった
Pros:

名古屋駅から近い

Cons:

部屋ごとの空調が出来ないので暑かった

2026-04-02 • via Nuitee
A
AKARI • solo_traveller • jp
1
2026-04-01 • via Nuitee
D
Dennis • extended_group • tw
6
Pros:

年輕的晚班員工服務很好！

Cons:

飯店本身無停車場！要停外面配合的停車場！

2026-04-01 • via Nuitee
D
Dennis • couple • tw
3
到場才發現飯店本身無停車場……
Pros:

離車站近

Cons:

18、19號入住時的員工態度服務都很好！
23號check in 員工態度就很差（年紀比較大）
飯店本身無停車場！預定前有先詢問，還回覆車子限高2.1….我才預定的！到check in後才發現要停外面有合作的停車場………

2026-04-01 • via Nuitee
N
Nobuko • extended_group • jp
8
2026-03-31 • via Nuitee
N
Naomi • couple • jp
5
2026-03-31 • via Nuitee
T
TINGHSUAN • solo_traveller • tw
6
週邊有餐廳超商車站，很方便
Pros:

只訂到吸菸房，還好味道不會太重

Cons:

整潔度普通

2026-03-31 • via Nuitee
Y
Yasuaki • solo_traveller • jp
9
2026-03-30 • via Nuitee