Quality Inn York

Staff was very unorganized, did not get the room we booked,

Both Managers didn't offer to dry my clothes or even apologize after learning that thier coin dryer wasn't working. Asked for a couple of trash bags for wet clothes and he asked for my room number to charge me for them.
Politely told him about dryer and showed him what was wrong. He didn't care and was like getting all defensive. Told the day manager about it- same result. Place is overpriced, mattresses are cheap, hot tub is joke, and I doubt they will fix the dryer.

Good

Nice stay!!

just not a clean place. My daughter has asthma and had an asthma attack during the night…I went into the bathroom and there’s mold growing on the wall. The door didn’t work…had to almost kick it in the open. It was all warped from being exposed to the elements and NO upkeep. It felt dirty and old…needs an update for sure. The AC unit did not work and they knew about it and did not let us know BEFORE we got the room. The beds are tiny. It was not worth the money.

Having stayed at this property many times over the past several years, but then with a hiatus, it was surprising but then not how this hotel now shows its age. Primarily, there is an 'aged-odor,' like the paint, carpets, and woodwork (wardrobes in-room, banister, trimwork, etc.). However, the meeting area, and diningroom were clean and tidy; the desk-service great. The nicest part for me, also 'older,' is the AUTOMATIC ENTRY-DOOR at front entrance, ALWAYS a plus when going in and out with handsful of luggage and personal belongings, and due to windy weather!

Older hotel. Starting to show its age. Bathtub was not very clean. No elevator.

Check in was easy and very friendly in the evening. The lady at the front desk in the morning was not nearly as friendly!

Clean and safe

This establishment was pretty average, at best. Expedia advertised it as pet friendly and even allowed us to reserve a room with queen size beds. We had 4 adults and needed good rest from traveling. When we walked in with our dog, the manager (Genevive) barked at us and made my husband and dog wait outside in the 20 degree weather until we got checked in. Then, she down-graded us to full sized beds—their pet friendly room, but wouldn’t reimburse us the difference because we had paid through Expedia. Horrible customer service, and super unfriendly. The smaller beds disrupted our sleep. Had I been given correct information to begin with, I wouldn’t have stayed here. I don’t know if that’s on Expedia, or if it’s the hotel’s fault. Left a bad taste in my mouth, and all of us grumpy for lack of a good night’s sleep.

This place had the best customer service we have seen in a very long time! Brian was super nice and helpful as we checked in at 1:30am. He made sure we had everything we needed after a long day of driving. Kim, in the morning was even sweeter! She saved coffee for my daughter after breakfast hours, twice. She didn’t have to do that, but we were very grateful. Great stay! Room was clean and beds comfortable.

Would have preferred no outdoor access to room. They offered to put us on the 2nd floor instead, but there was no elevator. Aside from that, we had a nice stay - the first floor room was clean and comfortable.

There was nobody ever at the front desk when needed! It took me 30 mins to find someone to check in. And then another 20 mins to find someone to check out. Then our key cards didn’t work through the whole stay.

I think you should updat and get an elvator

Very clean & friendly. Would definitely stay again.

It was fine but we booked the hotel based on the fact that they had a hot tub and a pool. When we arrived, we were told the pool area was closed for renovations. Wish that we knew that before we booked.

Bathroom shower needed better cleaning. Morning staff needs more complete training. Pool and hot tub were unavailable for maintenance and should have been listed like that on Expedia

Very easy going.

The entire reason I booked this hotel was so my kids could enjoy the pool. When we arrived, we were told the pool was out of order and had been for several months. Had we known the pool was out of order before booking, we would not have booked at this hotel.

Very disappointed the pool was not open. That needs to be posted somewhere. We have a 5 year old who was very upset. The room smelled gross.