Hampton Inn & Suites San Clemente

We had left jewelry in room after checking out came back within 2 hrs after calling front desk to find it gone, the room had not been cleaned yet, but bedding was om dresser. They checked with housekeeping to no avail. Filled out the questioner they sent with all the details, heard nothing back then contacted Hilton corporate, still have not heard back from anyone. Being there was only a two hour window I would think they could review the card access and CCTV in hallway to see who entered the room and follow up with them. After this experience I will be reluctant to stay at any Hilton property. Be aware if staying at thas property.

They misrepresented the hotel with newly renovated rooms. The entire hotel was still being renovated. No breakfast other than a bag with a few things. Gym, pool closed. Construction truck in the parking structure.

Stayed here for our wedding weekend. We stayed while hotel was under rennovation. We were told there would be no renovations during our stay when we originally booked. I had a block of 22 rooms + some that booked outside the room block.

Days before the wedding the ones outside the room block gets cancelled. Management never gives me a call back to address these issues. When asking for a person in charge at check in I was told they would call me - never did.

There was safety concerns as well - front desk was giving room keys to rooms without identification checks. It happen many times in the 2 days we were there.. I've seen it first hand.
Someone in my own room block had been checked into someone else room as well.

One of my rooms I booked didnt have power to the living room and they only extended 20% off which is not acceptable. We found out late at night after our wedding and was told thats best they can do.

I worked for Hilton and managed two properties and also spearheaded renovations so what they did is not right.

I wouldn't recommend anyone having a wedding or event in San Clemente to stay here. They may sound nice over the phone but once they have your money they disregard you. The price was may be really good but have to remember you pay what you get.. meaning poor service and headaches.

You are better off staying in Dana Point and making that 10-15min drive if you want to stay at a Hilton property.

The hotel is under construction and the noise level is deafening. The pool Jacuzzi and gym are closed and the elevator is working intermittently.

We went elsewhere!

Water not hot and heater not working properly.

ok more fruit

Rooms were nice.

Liked the breakfast and having a suite with 2 tv’s

The bed was nice.

Nice getaway close to home! Although our room’s ocean view window was right above the freeway, we NEVER heard any traffic noise!

Great ocean front views. However, rooms with the balcony are on the North side of the hotel, overlooking the Community Golf Course.

Really great staff!!!
Really good breakfasts!!

Awful. Avoid! Dark dingy smelly.
Pictures on website are not of hotel in its current state! Plus we walked into a room that had someone else in it as the bookings were messed up v v disappointed.

The breakfast was delicious! Everything was amazing, and they had a wide range of selections, from fresh fruit and many to a complete American-style buffet. Even though the location was great and ideal for my needs.

Un buen desayuno

The location only