Courtyard Houston The Woodlands

I would stay here again, the hotel was very clean and comfortable. The Staff was amazing, so friendly and helpful. The room was roomy and the bed was comfortable. The location was close to everything we wanted to visit. The surroundings was very quite and was even close to Interstate 45.

It was clean

I had a very disappointing experience at the Courtyard by Marriott at Lake Front Circle in The Woodlands, TX. The General Manager was extremely rude and unprofessional. What bothered me most was overhearing the GM speaking negatively about a guest and putting them down behind their back. That kind of behavior is completely unacceptable from someone in a leadership position.

A hotel should be a place where guests feel respected and valued. Hearing management criticize guests instead of addressing concerns professionally left a terrible impression. Customer service starts at the top, and unfortunately, the attitude displayed by the GM did not reflect the level of professionalism I expect from a Marriott property.

I hope Marriott takes this feedback seriously and addresses the management issues at this location. Until then, I would hesitate to stay here again.

I was able to check-in early with no hassle

I did not like hotel.

Everything about this property was great .

Very clean and close to the venue we were visiting

Staff was excellent. Very helpful.

Business Traveler Review (3–4 Star U.S. Hotels)

Hotel Type: Business
Stayed: 6 nights
Room Type: Guest King

Business Traveler Score: 30 / 50 Barely Acceptable

Work Setup: 4 /5
WiFi: 1 /5
Noise: 2 /5
Bed Comfort: 4 /5
Food Nearby: 3 /5
Check-in: 4 /5
Parking: 4 /5
Room Condition: 3 /5
Shower: 3 /5
Value: 2 /5
Score Meaning:
45–50 → Excellent business hotel
38–44 → Reliable repeat stay
30–37 → Acceptable
Under 30 → Avoid

Pros:
• Good location.
• Easy access to I - 45
• WiFi is free (see the con below)
• Parking is onsite. It is well lit and clean. It is not secured though so use normal precautions.

Cons:
• I had a lot of trouble getting the WiFi to work. I think you may have to join BonVoy to get it free as well. But joining BonVoy is free and gets you points for future stays. So, I don't think that should be an issue. The WiFi not working, was an issue. I always have my WiFi with me for just these situations.
• I also had trouble with getting my room serviced. I'm used to every other day at Courtyard, but they said that they did it every day. That was not the case. I had to frequently ask the staff for towels as my room was serviced only once that I could tell.
• The elevator was out of order. This apparently was not new for them. You will need to carry your luggage up / down the stairs. They said "going down sometimes works". I didn't take the chance.
• The pool is confusing. Their description says that they have a pool but it is crossed out in the amenities. Best I could figure out was that you have access to the pool next door at the Residence Inn. If a pool is a requirement for your stay, I would recommend speaking with the front desk to clarify this situation.
• A little noisy from the I - 45 almost next door. It gets you easy access but you have to deal with traffic noise.

Business Traveler Verdict:
Not really a good Business traveler hotel. Lugging your luggage up and down stairs is not fun and some travelers may have physical limitations for this. The WiFi was a huge issue for me but I did bring my own to save the day. The pool thing, I think, is a little misleading. Just my opinion. I was also disappointed in the service. I really expected more from a Courtyard by Marriott. It gets a 30/50. Acceptable, but just barely. Let's call this one borderline.

Room Tip:
With I - 45 so close, I'm not sure any room is safe from noise, but if you can request on with windows facing away from the highway, you may minimize the noise. Be sure to do this. If stairs may be an issue with your physical condition, you will definitely want to make sure the elevators are working.

Would I stay again?
No. I like Courtyard, but this one needs some help.

Convenient location. Friendly staff

I liked that everything was clean and neat, bed was comfortable.

Old facilites but very well located hotel.
Noisy rooms, noisy bathroom, we were waken up twice by the fire alarm, a bit expensive for the simple hotel it is.
Terrible and agressive service from the lady at the bar!!!!