The Benson Hotel

Hotels
8.4 (206 reviews)
44-56 Grafton Street, Cairns, Queensland, 4870 , Cairns , AU
61-7-40460300

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Facilities

Boat tours nearby
Nature reserve
Health or beauty spa nearby
Proposal/romance packages available
Parasailing nearby
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Comfortable rooms
Cons:
Noise from external and internal sources
Malfunctioning A/C
Smart TV issues

Categories

Cleanliness
7.95
Overall, rooms were clean but some mentioned issues with A/C noise affected sleep.
Service
8.45
Staff were friendly and accommodating, particularly during check-in and for special requests.
Location
8.65
Conveniently located in the CBD, close to shops and restaurants.
Room Quality
8.25
Rooms were described as spacious and comfortable, though some issues were noted.
Amenities
8.45
Amenities were generally good, including a nice pool and on-site restaurant.
Value for Money
8.35
Value perceived as good based on facilities offered.
Food and Beverage
8.75
Food quality praised, particularly during events and breakfast.
Overall Experience
8.35
Mixed experiences with some strong positives, leading to a balanced overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:29

Property Description

Discover a captivating blend of comfort and elegance at The Benson Hotel, perfectly situated in the vibrant heart of Cairns.

Recreational Oasis
Unwind in our inviting outdoor pool or take in breathtaking views from our terrace and garden. Whether you choose to relax or explore, our recreational amenities promise rejuvenation.

Culinary Delights
Savor delectable meals at Benson Bar & Restaurant, or grab a quick bite at our snack bar/deli. Enjoy a leisurely buffet breakfast daily and unwind with a drink at our sophisticated bar/lounge.

Business and Event Facilities
With 2885 square feet of versatile conference space and meeting rooms, The Benson Hotel is an ideal choice for business gatherings and special events, complemented by essential amenities like a 24-hour front desk and business center.

Experience the allure of Cairns—book your stay at The Benson Hotel today!

Important information:

  • Pool access available from 6:00 AM to 9:00 PM.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Cashless transactions are available

  • Parking

    Parking height restrictions apply

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.4
Based on 206 reviews
Cleanliness: 7.95
Service: 8.45
Location: 8.65
Room Quality: 8.25
Amenities: 8.45
Value for Money: 8.35
Food and Beverage: 8.75
Overall Experience: 8.35
T
Tara • solo_traveller • au
9
2026-06-06 • via Nuitee
K
Kyle • solo_traveller • au
10
Pros:

Very well organised and 24/7 front reception

2026-06-05 • via Nuitee
G
Germán • couple • es
9
2026-06-05 • via Nuitee
F
Fernando • solo_traveller • es
10
Pros:

Ubicación, habitación,desayuno

2026-06-05 • via Nuitee
M
Martin • solo_traveller • gb
9
2026-06-05 • via Nuitee
P
Paulette • couple • au
10
2026-06-03 • via Nuitee
J
Jesse • solo_traveller • au
10
2026-06-02 • via Nuitee
J
Ja’Lana • couple • au
8
2026-06-02 • via Nuitee
N
Nona • solo_traveller • au
10
10\10! Would stay again
Pros:

Very clean and central! The beds were so comfy and the staff were exceptional and cater to every request to the best of their ability.

Cons:

No free water provided in the food . For the amount of money we pay for the rooms, it would nice to have complimentary water! Or even a vending machine in the lobby. For little Knick knacks, Panadol, water snacks etc

2026-06-02 • via Nuitee
L
Logesh • solo_traveller • au
8
Pros:

Room, bed, location

Cons:

Parking charges, the room was abit dusty.. Probably from the bed or comforters

2026-06-01 • via Nuitee
C
Cassandra • solo_traveller • au
10
Pros:

The beds and the view 10/10 !!

Cons:

The long drainage in the shower didn't drain well but so far so good 👌

2026-06-01 • via Nuitee
M
Michelle • couple • nz
8
2026-06-01 • via Nuitee
S
Scott • solo_traveller • au
9
Pros:

Nice central location and could walk to most things

Cons:

Getting a bit old

2026-05-31 • via Nuitee
M
Mia • extended_group • au
9
2026-05-31 • via Nuitee
N
Nadia • solo_traveller • au
8
2026-05-29 • via Nuitee
C
Chelsea • couple • au
8
2026-05-29 • via Nuitee
K
Kylie • family_with_children • au
7
2026-05-29 • via Nuitee
A
Abednego • solo_traveller • au
10
Lovely and relaxing
Pros:

Everything

Cons:

Nothing

2026-05-27 • via Nuitee
J
Josh • solo_traveller • au
7
2026-05-27 • via Nuitee
A
Ally • couple • au
9
Would recommend staying here and def going to be back
Pros:

Extremely clean and very comfortable. Spacious rooms with a great rain shower! Great place to stay

Cons:

Not much I didn’t like!

2026-05-26 • via Nuitee