The Benson Hotel

Hotels
8.4 (206 reviews)
44-56 Grafton Street, Cairns, Queensland, 4870 , Cairns , AU
61-7-40460300

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Facilities

Boat tours nearby
Nature reserve
Health or beauty spa nearby
Proposal/romance packages available
Parasailing nearby
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Comfortable rooms
Cons:
Noise from external and internal sources
Malfunctioning A/C
Smart TV issues

Categories

Cleanliness
7.95
Overall, rooms were clean but some mentioned issues with A/C noise affected sleep.
Service
8.45
Staff were friendly and accommodating, particularly during check-in and for special requests.
Location
8.65
Conveniently located in the CBD, close to shops and restaurants.
Room Quality
8.25
Rooms were described as spacious and comfortable, though some issues were noted.
Amenities
8.45
Amenities were generally good, including a nice pool and on-site restaurant.
Value for Money
8.35
Value perceived as good based on facilities offered.
Food and Beverage
8.75
Food quality praised, particularly during events and breakfast.
Overall Experience
8.35
Mixed experiences with some strong positives, leading to a balanced overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:29

Property Description

Discover a captivating blend of comfort and elegance at The Benson Hotel, perfectly situated in the vibrant heart of Cairns.

Recreational Oasis
Unwind in our inviting outdoor pool or take in breathtaking views from our terrace and garden. Whether you choose to relax or explore, our recreational amenities promise rejuvenation.

Culinary Delights
Savor delectable meals at Benson Bar & Restaurant, or grab a quick bite at our snack bar/deli. Enjoy a leisurely buffet breakfast daily and unwind with a drink at our sophisticated bar/lounge.

Business and Event Facilities
With 2885 square feet of versatile conference space and meeting rooms, The Benson Hotel is an ideal choice for business gatherings and special events, complemented by essential amenities like a 24-hour front desk and business center.

Experience the allure of Cairns—book your stay at The Benson Hotel today!

Important information:

  • Pool access available from 6:00 AM to 9:00 PM.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Cashless transactions are available

  • Parking

    Parking height restrictions apply

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.4
Based on 206 reviews
Cleanliness: 7.95
Service: 8.45
Location: 8.65
Room Quality: 8.25
Amenities: 8.45
Value for Money: 8.35
Food and Beverage: 8.75
Overall Experience: 8.35
S
Serena • solo_traveller • au
8
2026-05-14 • via Nuitee
Y
YOKO • couple • jp
9
ケアンズに行く際はぜひまた利用したいです！
Pros:

カトラリーと電子レンジがあった事で、近くのスーパーマーケットで食材を買いホテルで食べる事が出来、数日滞在したのでとても助かりました。
また姉はベットの寝心地がとても良いと話していました。

Cons:

特に感じていません。

2026-05-14 • via Nuitee
M
Marcin • solo_traveller • pl
8
2026-05-14 • via Nuitee
C
Carmen • solo_traveller • au
7
Pros:

Location, close to facilities I needed.

Cons:

Checking in paid for the room as required. On check out found out the extra bed I required was not charged during check in. So I was not happy about it. I thought during my booking with booking. com the extra bed was included in the price

2026-05-12 • via Nuitee
T
Tottsie • couple • au
10
Pros:

The hotel was close to everything

Cons:

N/A

2026-05-12 • via Nuitee
J
Justine • family_with_children • au
9
2026-05-11 • via Nuitee
Z
Zari • couple • au
5
Pros:

Clean

Cons:

Not so good location, needed upgrading

2026-05-10 • via Nuitee
S
Shane • solo_traveller • au
10
2026-05-10 • via Nuitee
M
Mahesh Reddy Indluri • solo_traveller • in
9
2026-05-10 • via Nuitee
R
Rebecca • couple • au
6
2026-05-10 • via Nuitee
G
Geoff • solo_traveller • nz
8
2026-05-10 • via Nuitee
J
Jack • couple • au
10
2026-05-10 • via Nuitee
M
MIYUKI • solo_traveller • jp
8
Pros:

便利なロケーションでした。部屋に冷蔵庫とポットがあるのは普通ですが、電子レンジと食器もひと通り用意されており朝食くらいなら部屋で用意できるのが素晴らしい。

Cons:

シャワーカーテンがなく、気をつけてシャワーしても洗面まで水浸しになるところ。

2026-05-09 • via Nuitee
C
Chezarne • family_with_children • au
8
Comfortable and great location
Pros:

Great location, very comfortable place to recharge. The pool is great too for an early morning dip.

Cons:

The lift was a bit touchy but nothing to write home about

2026-05-09 • via Nuitee
D
Dan • couple • au
1
2026-05-08 • via Nuitee
C
CARL • solo_traveller • gb
7
Great friendly staff easy to get around walking etc not far from the ferry terminal. Hartleys Crocodile farm is a must f
Pros:

Clean with a lovely bar and restaurant. Breakfast was varied and plenty full. Pool was a good size with loungers.

Cons:

Location was OK. A few homeless people near didn’t feel to safe at night.

2026-05-08 • via Nuitee
A
Aleksander • couple • si
9
Super izhodišče za izlete
Pros:

Lokacija, osebje, čaj, kava v sobi

Cons:

Preveč ohlajena restavracija za zajtrk

2026-05-07 • via Nuitee
W
Willimina • solo_traveller • au
10
I would love to stay another night and cheaper price.
Pros:

I enjoy every bit of my stay.

Cons:

Everything was good and comfortable.

2026-05-07 • via Nuitee
G
Graeme • couple • nz
9
Great
Pros:

location was superb

Cons:

nothing

2026-05-06 • via Nuitee
T
Thomas • solo_traveller • au
7
Comfortable stay in a central location at a good price
Pros:

Generous sized room, very clean, good daily room make up, central location, good price

Cons:

A little run down around the pool, no on-site gym

2026-05-05 • via Nuitee