The Benson Hotel

Hotels
8.4 (206 reviews)
44-56 Grafton Street, Cairns, Queensland, 4870 , Cairns , AU
61-7-40460300

listing image 1
Show all photos

Facilities

Boat tours nearby
Nature reserve
Health or beauty spa nearby
Proposal/romance packages available
Parasailing nearby
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Comfortable rooms
Cons:
Noise from external and internal sources
Malfunctioning A/C
Smart TV issues

Categories

Cleanliness
7.95
Overall, rooms were clean but some mentioned issues with A/C noise affected sleep.
Service
8.45
Staff were friendly and accommodating, particularly during check-in and for special requests.
Location
8.65
Conveniently located in the CBD, close to shops and restaurants.
Room Quality
8.25
Rooms were described as spacious and comfortable, though some issues were noted.
Amenities
8.45
Amenities were generally good, including a nice pool and on-site restaurant.
Value for Money
8.35
Value perceived as good based on facilities offered.
Food and Beverage
8.75
Food quality praised, particularly during events and breakfast.
Overall Experience
8.35
Mixed experiences with some strong positives, leading to a balanced overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:29

Property Description

Discover a captivating blend of comfort and elegance at The Benson Hotel, perfectly situated in the vibrant heart of Cairns.

Recreational Oasis
Unwind in our inviting outdoor pool or take in breathtaking views from our terrace and garden. Whether you choose to relax or explore, our recreational amenities promise rejuvenation.

Culinary Delights
Savor delectable meals at Benson Bar & Restaurant, or grab a quick bite at our snack bar/deli. Enjoy a leisurely buffet breakfast daily and unwind with a drink at our sophisticated bar/lounge.

Business and Event Facilities
With 2885 square feet of versatile conference space and meeting rooms, The Benson Hotel is an ideal choice for business gatherings and special events, complemented by essential amenities like a 24-hour front desk and business center.

Experience the allure of Cairns—book your stay at The Benson Hotel today!

Important information:

  • Pool access available from 6:00 AM to 9:00 PM.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Cashless transactions are available

  • Parking

    Parking height restrictions apply

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.4
Based on 206 reviews
Cleanliness: 7.95
Service: 8.45
Location: 8.65
Room Quality: 8.25
Amenities: 8.45
Value for Money: 8.35
Food and Beverage: 8.75
Overall Experience: 8.35
R
Russell • family_with_children • au
5
Pros:

Location

Cons:

Outdated building

2026-07-19 • via Nuitee
M
Manuel • solo_traveller • au
8
Pros:

Housekeeping was good.

Cons:

The air conditioner was a bit warm, and I couldn't adjust the temperature due to it being set to locked. We did feel a bit hot whilst sleeping.

2026-07-18 • via Nuitee
R
Robert • couple • au
10
Excellent and well priced
Pros:

Clean, tidy, nice bar, close to the city

Cons:

No issues with anything

2026-07-18 • via Nuitee
D
Danielle • couple • au
10
2026-07-17 • via Nuitee
M
Mary • solo_traveller • au
10
Pros:

I like the view and I like the rooms and the 9th floor

Cons:

I didn't like is the noise on the room door and the bathroom door couldn't close properly

2026-07-17 • via Nuitee
L
Louisa • solo_traveller • au
10
Lovely relaxing very nice room great views close to everything
Pros:

The location the tranquility the views the space the pool and bar

Cons:

Noisy kids occasionally because I had a room near lifts and a bit of handyman work when my head was hurting - otherwise really good!

2026-07-13 • via Nuitee
M
Morisa • solo_traveller • au
10
2026-07-13 • via Nuitee
X
xueqian • family_with_children • au
9
2026-07-11 • via Nuitee
R
Ruth • solo_traveller • au
7
Average accommodation
Pros:

The location was good as was the outdoor pool.

Cons:

Do not get a room near the air-conditioning vent which is at the end of the corridor. There are much better hotels to stay in Cairns.

2026-07-11 • via Nuitee
K
Katrina • solo_traveller • au
8
2026-07-11 • via Nuitee
B
Beth • couple • au
8
2026-07-10 • via Nuitee
N
Nicholas • couple • au
9
2026-07-08 • via Nuitee
J
Jacob • solo_traveller • au
8
2026-07-07 • via Nuitee
G
Georgia • extended_group • au
8
Friendly service, clean room and close to town.
Pros:

It was clean and tidy close to town and the convention centre. The stay was fairly good over all, staff were friendly and helpful.

Cons:

The lift kept playing up and taking too long. The breakfast selection was a little disappointing.

2026-07-07 • via Nuitee
K
Karina • solo_traveller • au
1
Do not stay here
Pros:

Literally nothing.

Cons:

spending over $1,200 on a three-night stay, I feel obligated to warn others about mine and my partners' experience.

From the moment we arrived, the customer service was disappointing. Reception staff were abrupt, dismissive, and made us feel like an inconvenience rather than paying guests. Instead of welcoming us, we were rushed through check-in and repeatedly told to "take it or leave it" regarding additional charges.

The biggest issue was the air conditioning. It did not work for our entire stay. The room was unbearably hot, locked at 23°C, and was significantly warmer than both the hallways and the outside temperature. We barely slept for three nights because we woke repeatedly drenched in sweat. The only solution offered was a small portable fan or to leave the balcony doors open... which disabled the air conditioning and exposed us to loud nightclub noise until the early hours of the morning.

What makes this even worse is that several staff members apologised repeatedly after the second time asking if their was anything that could be done to fix it... staff admitted ours was the only room with this issue, and even told us it could have been repaired on the very first night. Despite this, nothing was ever done. We were continually assured someone would fix it or contact us with a refund, yet no repairs or follow ups ever happened. We felt completely misled.

The most disappointing part of this experience was how we were treated during this stay. Staff assured us that because no one had been able to resolve the issues, we would receive a refund and that management would contact us. That never happened and they were nothing, but rude to my partner and I.

If you're considering staying here, I strongly recommend looking elsewhere. There are plenty of hotels that value their guests, maintain their rooms properly, and stand behind their service when something goes wrong. This hotel does none of those things.

2026-07-06 • via Nuitee
J
Jason • family_with_children • au
10
Magic!
Pros:

Cleanliness, friendly staff, facilities, rooms, breakfast and the mattresses - the most comfortable mattress we have ever slept on in 55 years.

Cons:

Everything was excellent

2026-07-06 • via Nuitee
G
Georgia • extended_group • au
9
2026-07-06 • via Nuitee
E
El Hanbli • family_with_children • au
10
Great Cairns getaway
Pros:

I like the rooms and the pool. I appreciate that they have a place to do your laundry.

Cons:

Sometimes the parties on the 3rd floor can get a bit noisy but it’s never prevented me from sleeping.

2026-07-04 • via Nuitee
C
Craig • solo_traveller • au
9
2026-07-04 • via Nuitee
R
Robert • family_with_children • au
10
2026-07-03 • via Nuitee