Holiday Inn & Suites Richmond West End by IHG

Hotels
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Holiday Inn Hotels & Resorts
8.3 (234 reviews)
8008 West Broad St , Henrico , US
+1 804-697-6379

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly/polite/helpful staff
Nice/attractive lobby
Clean and comfortable rooms (for many)
Comfy beds
Cold AC (effective for some)
Nice pool
Spacious/large rooms
Convenient location (downtown/race track)
Quick, simple check-in
Good breakfast quality (reported by some)
Cons:
Hair on blankets and in showers; dirty shower issues
Breakfast often not included or limited
Difficulty regulating air conditioning in some rooms
Housekeeping entering without knocking (privacy/security concern)
Noisy neighbors above in at least one stay
Occasional lack of offered compensation for service issues
Odd bathroom layout (sink outside bathroom) for some rooms
Difficulty extending reservation through third-party bookings
Busy signal/unresponsive front desk when requesting items
Missing comforter/blankets reported

Categories

Cleanliness
6.5
Multiple reports of hair on blankets and in showers, dirty shower glass and stains despite some guests calling rooms 'clean' — overall below average cleanliness.
Service
9.5
Repeated mentions of polite, friendly and helpful front-desk and event staff; a single negative incident with housekeeping not offering compensation does not outweigh generally excellent service.
Location
9
Frequently praised for a good, convenient location (near downtown, race track, easy to get to) — a clear strength.
Room Quality
8
Rooms described as comfortable, spacious and modern by many guests, though issues cited include hard-to-regulate AC, odd sink layout and occasional missing bedding.
Amenities
8.5
Amenities like a nice pool and effective AC are noted positively by some; however, inconsistent AC control and breakfast availability concerns temper the score slightly.
Value for Money
8.8
Several guests called this a good value for the price with comfortable rooms and quick check-in, though one high-spend guest felt dissatisfied after incidents.
Food and Beverage
6.5
Frequent complaints that breakfast was limited, not included, or not offered; one guest praised the quality of the breakfast served, but overall sentiment is negative.
Overall Experience
9.6
Many guests recommend the hotel, praising staff, comfort and location; despite cleanliness/housekeeping hiccups for some, the overall stay experience is strongly positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Convenient Location near Universities and Attractions
The Quality Inn Westend is situated just a few miles away from Virginia Union University, the University of Richmond, and Virginia Commonwealth University. Also located nearby are popular attractions like The Diamond, Children's Museum of Richmond, and Science Museum of Virginia.

Complimentary Breakfast and Free Amenities
Start your day with a delicious deluxe continental breakfast featuring a variety of options. Enjoy complimentary high-speed Internet access, newspaper, local calls, parking, and coffee. Guests can also relax in the seasonal outdoor pool.

Business-Friendly Features and Comfortable Accommodations
For business travelers, the hotel offers copy and fax services, a business center, and spacious rooms with essential amenities. Upgrade to the business king room for additional conveniences like a work area, microwave, refrigerator, and high-speed Internet access.

Book your stay today and experience the convenience and comfort at Quality Inn Westend.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Location

Guest Reviews

8.3
Based on 234 reviews
Cleanliness: 6.5
Service: 9.5
Location: 9
Room Quality: 8
Amenities: 8.5
Value for Money: 8.8
Food and Beverage: 6.5
Overall Experience: 9.6
W
Wayne • couple • us
10
2026-10-29 • via Nuitee
S
Scott • family_with_children • us
10
2026-10-24 • via Nuitee
A
Anthony D. • couple • us
7
Pros:

Staff was very polite.

Cons:

Could have been a little cleaner. Breakfast didn’t offer much.

2026-10-23 • via Nuitee
A
Alston • family_with_children • us
9
2026-10-19 • via Nuitee
S
Secora • family_with_children • us
8
2026-10-18 • via Nuitee
K
Kerry • couple • us
9
Nice stay in a good location
Pros:

Nice hotel with a very nice lobby

Cons:

We wish breakfast was included

2026-10-13 • via Nuitee
K
Kerry • couple • us
9
Nice stay at a clean and comfortable hotel
Pros:

It was clean and comfortable with a very nice lobby

Cons:

It was hard to regulate the air conditioner

2026-10-13 • via Nuitee
M
maurice • solo_traveller • us
10
2026-10-10 • via Nuitee
R
Randy • solo_traveller • us
2
Cons:

Blanket on the bed was covered in pet hair. Sheets underneath seemed to be clean however the blanket on top was very hairy with pet hair.

2026-10-08 • via Nuitee
N
Natalie • couple • us
6
2026-10-07 • via Nuitee
P
Paulo Alexandre • family_with_children • us
10
atendeu muito bem minhas necessidades
Pros:

Atendimento, limpeza, organizacao, banho, travesseiro e cama.

Cons:

Nao tinha cafe da manha.

2026-09-18 • via Nuitee
S
Shawn • family_with_children • us
9
2026-09-18 • via Nuitee
K
Kelly • couple • us
10
2026-09-10 • via Nuitee
K
Kelly • couple • us
10
2026-09-10 • via Nuitee
E
Erma • solo_traveller • us
9
2026-09-08 • via Nuitee
F
Fortune • solo_traveller • us
7
2026-09-06 • via Nuitee
V
Vafootballgal • solo_traveller • us
10
Pros:

Bed comfy, cold AC and a really nice pool.

Cons:

Nothing

2026-09-05 • via Nuitee
D
Danielle • couple • us
6
Big room but dissatisfied with house keeping policies on knocking not entering.
Pros:

The front staff were nice. Plenty of rooms available to choose from.

Cons:

Hair all over the shower floor when we checked into the room. House keeping entered our room several times, without knocking. Luckily I had the safety lock to hold the door from completely opening, but I was frightened on both encounters. My spouse expressed our frustration and they did not offer anything. Very disappointed! I spent over $1,000 staying at this property, I should’ve been offered something to make up for the incidents.

2026-09-03 • via Nuitee
A
Andy • extended_group • us
8
Pros:

Staff VERY FRIENDLY

Cons:

nOT USE TO PAYING FOR BTRAKFAST

2026-09-02 • via Nuitee
S
Sheila • solo_traveller • us
10
Pros:

The location of my event was perfect. The room and facilities were modern, clean, and attractive. Staff was very helpful, welcoming, and professional. I would recommend this hotel to anyone staying in this area.

Cons:

Everything was great.

2026-08-31 • via Nuitee