Holiday Inn & Suites Richmond West End by IHG

Hotels
Holiday Inn Hotels & Resorts
8.4 (409 reviews)
8008 West Broad St , Richmond , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good value for money
Cons:
Cleanliness issues
Noisy environment
Service inconsistencies

Categories

Cleanliness
7.81
Some guests noted issues with room cleanliness and maintained that it was not up to standard.
Service
9.28
Several reviews praised the staff's friendliness and helpfulness, although there were some complaints about communication.
Location
8.82
Guests appreciated the great location near amenities.
Room Quality
7.77
Mixed feelings about room size and cleanliness, with some stating the rooms were too small.
Amenities
8.3
Facilities were mentioned as excellent, although some guests suggested additional offerings like free coffee.
Value for Money
8.76
Guests felt the hotel provided good value for the price paid.
Food and Beverage
7.81
Guests expressed a desire for complimentary breakfast options.
Overall Experience
8.68
Overall, guests enjoyed their stay, with notable exceptions in service during certain situations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:16

Property Description

Convenient Location near Universities and Attractions
The Quality Inn Westend is situated just a few miles away from Virginia Union University, the University of Richmond, and Virginia Commonwealth University. Also located nearby are popular attractions like The Diamond, Children's Museum of Richmond, and Science Museum of Virginia.

Complimentary Breakfast and Free Amenities
Start your day with a delicious deluxe continental breakfast featuring a variety of options. Enjoy complimentary high-speed Internet access, newspaper, local calls, parking, and coffee. Guests can also relax in the seasonal outdoor pool.

Business-Friendly Features and Comfortable Accommodations
For business travelers, the hotel offers copy and fax services, a business center, and spacious rooms with essential amenities. Upgrade to the business king room for additional conveniences like a work area, microwave, refrigerator, and high-speed Internet access.

Book your stay today and experience the convenience and comfort at Quality Inn Westend.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Location

Guest Reviews

8.4
Based on 409 reviews
Cleanliness: 7.81
Service: 9.28
Location: 8.82
Room Quality: 7.77
Amenities: 8.3
Value for Money: 8.76
Food and Beverage: 7.81
Overall Experience: 8.68
D
Danielle couple us
10
Clean and spacious!
Pros:

Nice big room

Cons:

Difficulty extending room if you booked through 3rd party

2026-08-28 via Nuitee
D
Deirdre couple us
10
2026-08-28 via Nuitee
C
Christopher solo_traveller us
10
Pros:

The location to the race track and downtown bustle.

2026-08-22 via Nuitee
M
Moore couple us
10
Best stay so far especially for the price..
Pros:

The staff was friendly. The check in was quick and simple. The appearance was nice in the hotel rooms. Makes you feel comfortable. It dont feel cheap. The breakfast was actually good food. Seasoned. And real food. I was impressed with the eggs. Omelet style with cheese. Like worrrd lol

Cons:

That I had to leave.

2026-08-21 via Nuitee
J
Jonathan couple us
7
2026-08-17 via Nuitee
M
Michèle extended_group ch
9
2026-08-17 via Nuitee
D
Donald couple us
9
The room above us people were making noise most of the night
Pros:

The cleanest

The location

Cons:

The breakfast

2026-08-17 via Nuitee
B
Brittany family_with_children us
8
Pros:

Not much to offer when out to have breakfast

2026-08-15 via Nuitee
C
Claudine couple us
8
It was pleasant!
Pros:

Easy to get to. Very clean!

Cons:

1 bed did not have a comforter or blankets. I tried to reach the desk there was a constant busy signal so I had to come and get the blankets

2026-08-12 via Nuitee
A
aurelie family_with_children fr
4
Confortable mais une politique très particulière !
Pros:

L accueil à notre arrivée , personnel très sympathique !
Piscine agréable et chambre très confortable !

Cons:

Nous mettons malheureusement une mauvaise note car pour ce séjour nous étions 10 personnes et avions réservé le petit déjeuner compris, celui ci bien stipule dans notre confirmation de réservation et au moment du petit déjeuner le lendemain matin on nous a informé que nous avions droit à deux petits déjeuners par chambre !! Nous avions deux chambres donc 4 petits déjeuners pour 10 !!
Nous avons expliqué la situation, montré notre réservation, prouvant que nous avions les petits déjeuners compris, mais rien à faire aucun geste commercial !! . Nous avons payé le prix de la réservation de deux chambres avec petit déjeuner inclus et ne les avons pas eu !

On a essayé de nous faire comprendre que chez eux, le petit déjeuner était un pack uniquement pour deux personnes.
Cette information, n’est stipule nulle part ! Vraiment dommage que cela s’est terminé comme cela.

2026-08-12 via Nuitee
J
John family_with_children us
10
2026-08-10 via Nuitee
C
Christopher couple us
10
Reasonably priced clean hotel.
Pros:

The staff was very friendly and helpful. While a free breakfast was not included, a restaurant was available in the hotel for breakfast. There was plenty of free parking.

2026-08-10 via Nuitee
R
Romayne family_with_children us
8
2026-08-09 via Nuitee
S
Sara family_with_children us
7
Overall, our stay was peaceful and we would stay here again.
Pros:

Check-in was pretty quick and the staff were nice. I liked the convenience store in the lobby and that breakfast is available in the morning. We stayed in the king bedroom suite. The room was spacious and the walls were thick, making our stay quiet.

Cons:

While the room was mostly clean I felt that the floors could have been mopped better as our socks were pretty black after walking around the room. I also found that the extra bedding for the pull out bed was in an open zipper bag. I was pretty sure the extra bedding was clean but I would've preferred a sealed bag or plastic wrap to ensure cleanliness. Our coffee maker didn't work and the kitchen is not stocked with napkins, plates, or basic silverware. I don't know if it's possible but the fire alarms flash light at all times- if that could be changed, that would've made sleep much more peaceful.

2026-08-03 via Nuitee
M
Metin couple us
6
2026-08-03 via Nuitee
B
Bani family_with_children ca
9
Pros:

Propreté, service

2026-07-23 via Nuitee
S
Sandra family_with_children us
2
Pros:

Nada

Cons:

Cobraro. Por una suite y no medieron lo que reserve al contrario me dieron un cuarto .mas pequeño por que dicen que no es responsavilidad de ellos si lo reservas por booking.com

2026-07-20 via Nuitee
S
Shanice couple us
8
Pros:

Close to every thing and anything you want to do

Cons:

Nothing

2026-07-20 via Nuitee
B
Briana couple us
10
2026-07-18 via Nuitee
M
Mark solo_traveller us
5
Pros:

Clean and staff was friendly

Cons:

Price for 2 nights was kind high guess bc its Summer time and I saw how cheap it would been like in August and September

2026-07-15 via Nuitee