Holiday Inn & Suites Richmond West End by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.4 (338 reviews)
8008 West Broad St , Richmond , us

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Shared lounge/TV area
Board games/puzzles
Wheelchair accessible
Fruits
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good value for money
Cons:
Cleanliness issues
Noisy environment
Service inconsistencies

Categories

Cleanliness
7.81
Some guests noted issues with room cleanliness and maintained that it was not up to standard.
Service
9.28
Several reviews praised the staff's friendliness and helpfulness, although there were some complaints about communication.
Location
8.82
Guests appreciated the great location near amenities.
Room Quality
7.77
Mixed feelings about room size and cleanliness, with some stating the rooms were too small.
Amenities
8.3
Facilities were mentioned as excellent, although some guests suggested additional offerings like free coffee.
Value for Money
8.76
Guests felt the hotel provided good value for the price paid.
Food and Beverage
7.81
Guests expressed a desire for complimentary breakfast options.
Overall Experience
8.68
Overall, guests enjoyed their stay, with notable exceptions in service during certain situations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:16

Property Description

Convenient Location near Universities and Attractions
The Quality Inn Westend is situated just a few miles away from Virginia Union University, the University of Richmond, and Virginia Commonwealth University. Also located nearby are popular attractions like The Diamond, Children's Museum of Richmond, and Science Museum of Virginia.

Complimentary Breakfast and Free Amenities
Start your day with a delicious deluxe continental breakfast featuring a variety of options. Enjoy complimentary high-speed Internet access, newspaper, local calls, parking, and coffee. Guests can also relax in the seasonal outdoor pool.

Business-Friendly Features and Comfortable Accommodations
For business travelers, the hotel offers copy and fax services, a business center, and spacious rooms with essential amenities. Upgrade to the business king room for additional conveniences like a work area, microwave, refrigerator, and high-speed Internet access.

Book your stay today and experience the convenience and comfort at Quality Inn Westend.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Sep 2, 2025 until Thu, May 21, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 338 reviews
Cleanliness: 7.81
Service: 9.28
Location: 8.82
Room Quality: 7.77
Amenities: 8.3
Value for Money: 8.76
Food and Beverage: 7.81
Overall Experience: 8.68
J
Joselito • family_with_children • us
10
2026-02-10 • via Nuitee
S
Steven • solo_traveller • us
10
2026-01-31 • via Nuitee
R
Ruffin • solo_traveller • us
7
2026-01-27 • via Nuitee
G
Gabrielle • couple • il
9
We had a very relaxing time
Pros:

Very comfortable

Cons:

Could have done with a second chair in the room

2026-01-25 • via Nuitee
D
darnell • family_with_children • us
10
2026-01-22 • via Nuitee
M
Misty • couple • us
10
2026-01-22 • via Nuitee
R
Rebecca • couple • us
8
2026-01-20 • via Nuitee
J
John • couple • us
7
It was OK.
Pros:

Very clean, helpful staff.

Cons:

Small room and very small bathroom. Microwave very inconveniently located on floor level shelf.

2026-01-20 • via Nuitee
B
Ben • solo_traveller • us
8
Good deal. Friendly staff.
Cons:

Should offer free coffee in lobby as well as a bowl of apples and bananas since breakfast isn’t free.

2026-01-20 • via Nuitee
D
David • family_with_children • us
8
2026-01-19 • via Nuitee
D
Deja • family_with_children • us
10
2026-01-19 • via Nuitee
G
Graham • family_with_children • us
7
2026-01-19 • via Nuitee
D
Diana • family_with_children • us
10
Jennifer at the front desk was super nice and accommodating
Pros:

Did not have breakfast
Great location

Cons:

N/A

2026-01-19 • via Nuitee
M
Michael • solo_traveller • us
10
2026-01-19 • via Nuitee
E
Edwin • family_with_children • us
3
Could it be the the best experience but it was not
Pros:

I like that it was somehow clean and spacious room

Cons:

The girl at check in was kind of rude, one elevator didn't work, and the fire alarm going off all of a sudden at almost 11 pm for no reason scaring the hell of my kids

2026-01-19 • via Nuitee
L
Larry • family_with_children • us
5
Wouldn't stay at this location again.
Pros:

Wasn't very organized. Had to ask for butter, jelly. They lost order and tried to give to someone else.

Cons:

Wore socks on room. Couldn't believe how dirty the floors were!!

2026-01-19 • via Nuitee
Y
Yolanda • solo_traveller • us
8
Very good
Pros:

I thought breakfast was in included with your stay at the hotel. So l had go outside and buy breakfast.

2026-01-19 • via Nuitee
L
Lawrence • couple • us
10
2026-01-19 • via Nuitee
P
PAUL • solo_traveller • us
10
2026-01-19 • via Nuitee
I
Irisvette • family_with_children • us
9
Pros:

The property was extremely clean. The staff was friendly and we loved the pool! The food was also great.

2026-01-19 • via Nuitee