Quality Inn & Suites New Hartford - Utica

Hotels
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Quality Inn
7.1 (886 reviews)
141 New Hartford Street , Utica , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Garden
Pets allowed
See all facilities

Review Highlights

Pros:
Generally clean rooms reported by several guests
Friendly, efficient and accommodating staff (flexible check-out, early breakfast for events)
Good value for money / cheap and worth the price
Dog-friendly with a large grassy area
Waffle maker and some decent breakfast items (sausages)
Comfortable beds reported by some guests; no carpets in some rooms
Cons:
Breakfast quality frequently criticized (poor coffee, fake cream cheese, overcooked eggs)
Unpleasant smells reported (including cannabis in halls/rooms) and mold in at least one bathroom
Signs of poor workmanship/need for repairs (caulking, grout)
Small bathrooms and lack of elevator / accessibility issues
At least one report of bad customer service
Hotel can be hard to find and located in a dreary area far from restaurants

Categories

Cleanliness
6.8
Mixed reports: several guests called rooms very clean, but multiple reviews noted unpleasant smells (including cannabis), mold on a bathroom ceiling, and visible poor workmanship/caulking that gives impression of uncleanliness.
Service
8
Generally positive: staff described as fantastic, friendly, efficient and accommodating (flexible check-out, early breakfast for event). There is one explicit 'Bad customer service' complaint, but overall service sentiment is strong.
Location
7
Mixed: praised as excellent/central for a stopover and convenient for events, but also described as in a dreary area, somewhat far from restaurants, not visible in town and hard to find.
Room Quality
6.7
Mixed comfort: some guests liked the beds and clean rooms, others found beds not very comfy; small bathrooms, accessibility issues (no elevator) and signs of needed repairs/poor remodeling were noted.
Amenities
6.6
Mixed/limited: positives include a waffle maker, large grassy area for dogs and some decent breakfast items; negatives include limited breakfast variety, poor coffee, and complaints about bare choices and visibility/contact info.
Value for Money
8.5
Strong positive: multiple guests stated the hotel was worth the low price, a good budget option and appropriate for working-class travelers or a road-trip stopover.
Food and Beverage
5.8
Generally negative: several guests criticized the breakfast (poor coffee, fake cream cheese, overcooked eggs, 'truly horrible' comment), though a few items (sausages, waffle maker) received praise.
Overall Experience
7.4
Overall pleasant stay for many: clean and comfortable for the price with friendly staff, but drawbacks (breakfast quality, odors, maintenance issues, occasional poor service) temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 18:55

Property Description

Convenient Location
Located just 4 miles from downtown Utica and 5 miles from the Utica Children’s Museum, our hotel offers easy access to popular attractions while providing a peaceful retreat away from the hustle and bustle.

Comfortable Rooms and Amenities
Enjoy a relaxing stay in our well-equipped rooms featuring free WiFi, cable TVs, coffee makers, hairdryers, and ironing facilities. Start your day right with a deluxe continental breakfast and take advantage of our seasonal outdoor pool for some leisure time.

Business and Leisure Facilities
Whether you're here for work or play, our hotel has you covered with a business center, meeting room, and proximity to Twin Ponds Golf Club and Utica Zoo. Book your stay at Quality Inn for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Location

Guest Reviews

7.1
Based on 886 reviews
Cleanliness: 6.8
Service: 8
Location: 7
Room Quality: 6.7
Amenities: 6.6
Value for Money: 8.5
Food and Beverage: 5.8
Overall Experience: 7.4
G
Grover • couple • us
9
wonderful stay fully enjoyed
Pros:

everything

Cons:

nothing

2026-09-05 • via Nuitee
S
sinanyalova • solo_traveller • tr
6
Pros:

good value

Cons:

small bedroom,small bathroom,poor breakfast

2026-09-04 • via Nuitee
P
Powers • solo_traveller • us
5
Pros:

The front desk man

Cons:

The 3 noisy tvs and breakfast was aweful. That's what happens when you try too hard to save money on the supplies for
your guests.

2026-09-03 • via Nuitee
N
Nichole • family_with_children • us
5
2026-09-03 • via Nuitee
S
swapnil • family_with_children • ca
7
2026-09-02 • via Nuitee
K
Kristine • solo_traveller • us
6
Served its purpose for a quick one night stay.
Pros:

It was clean.

Cons:

The location was not great. Very isolated. There was no breakfast served.

2026-09-02 • via Nuitee
J
Judi • family_with_children • us
9
2026-09-01 • via Nuitee
W
William • couple • us
7
Our stay was good and pleasant.
Pros:

The room was very clean. Breakfast was good. Nice variety to choose from

Cons:

Rooms had poor lighting. Need to be brighter

2026-08-31 • via Nuitee
I
Iris • family_with_children • us
7
2026-08-27 • via Nuitee
P
Patricia • couple • us
3
Not likely to stay at this establishment again.
Pros:

Bed was comfortable, great night's sleep.

Cons:

I would have liked to have the trash collected daily. Not much of a selection for breakfast. When asking for 2 cups on the third day, we were told there was two in the room! I have never used a paper cup more than once! Such items should be replenished daily!!

2026-08-27 • via Nuitee
P
Pio • family_with_children • it
5
2026-08-26 • via Nuitee
J
Jofre • couple • ca
8
The customer sevice was very courteous and helpful
Pros:

good

Cons:

cleanlines,staff and service

2026-08-26 • via Nuitee
J
Joanni • extended_group • us
1
2026-08-25 • via Nuitee
G
GEORGIOS • solo_traveller • gr
7
Pros:

It provided whatever is essential. The room was comfortable and the breakfast was similar to the one of similar hotels.

Cons:

The bathroom was tiny , the whole hotel look old and not clean enough. The location look a kept and personal is unfriendly.

2026-08-18 • via Nuitee
W
William • solo_traveller • us
8
2026-08-18 • via Nuitee
M
Melissa • family_with_children • ca
4
2026-08-17 • via Nuitee
J
Joey • couple • us
10
2026-08-16 • via Nuitee
S
Susan • couple • us
8
Overall the place was very nice would stay again if passing through again
Pros:

The breakfast was exceptional and the staff was very polite

Cons:

Side entrance was a little dirty

2026-08-14 • via Nuitee
E
Eduard • couple • us
10
2026-08-13 • via Nuitee
J
jordan • couple • us
4
Decent
Pros:

The room was good and clean but our bathroom door didn’t lock

Cons:

The staff was very rude and aggressive. I accidentally double booked and the staff informed me that since it was through a third party to contact them. So after I contacted the third party app they informed me that I had to contact the desk about pushing my other booking to a later date since I couldn’t get a refund which I was okay with. I went back to the desk and the man became aggressive saying that the third party app was lying and that he can’t approve the date change while I was on the phone with the third party app then he dismissed me. To this day the app still says “waiting for property to approve date change” I’m highly disappointed with the customer service at this location

2026-08-12 • via Nuitee