Quality Inn & Suites New Hartford - Utica

Hotels
•
Quality Inn
7.1 (674 reviews)
141 New Hartford Street , Utica , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Garden
Pets allowed
See all facilities

Review Highlights

Pros:
Good breakfast (hot, tasty, solid)
Convenient location near highways/mall/restaurants
Clean rooms (reported by several guests)
Affordable/ good for price (for many guests)
Sufficient parking
Easy check-in/check-out and quiet stays reported
Cons:
Front desk rude or unhelpful (multiple reports)
Coffee weak / not tasty
Very basic / shopworn rooms; few towels
No elevator to upper floors
Occasional billing issues (charged without staying)
Some rooms had stained bedding or wear

Categories

Cleanliness
7.3
Generally reported as clean (multiple guests said rooms were clean), though some comments noted worn bedding and occasional stains.
Service
6.2
Mixed service feedback: several mentions of friendly/helpful staff but multiple reports of rude or unhelpful front desk clerks and poor reception attitude.
Location
8.5
Consistently praised for location: convenient, near highways, mall and restaurants; described as reasonable and good location.
Room Quality
6.5
Rooms described as very basic and somewhat shopworn with limited towels and no elevator access for upper floors; some guests found them adequate and comfortable.
Amenities
7.3
Breakfast and parking highlighted positively; complaints about weak coffee and lack of certain conveniences (e.g., washer payment options, no elevator).
Value for Money
7
Mixed: several guests called the hotel affordable and good for the price, while others felt the price was high for a budget property.
Food and Beverage
7.4
Breakfast repeatedly praised as solid/hot/tasty, though coffee was frequently criticized as weak or not tasty.
Overall Experience
6.6
Overall impressions are mixed: some guests had pleasant, quiet stays with good breakfast; others reported unpleasant experiences due to staff behavior or billing issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Convenient Location
Located just 4 miles from downtown Utica and 5 miles from the Utica Children’s Museum, our hotel offers easy access to popular attractions while providing a peaceful retreat away from the hustle and bustle.

Comfortable Rooms and Amenities
Enjoy a relaxing stay in our well-equipped rooms featuring free WiFi, cable TVs, coffee makers, hairdryers, and ironing facilities. Start your day right with a deluxe continental breakfast and take advantage of our seasonal outdoor pool for some leisure time.

Business and Leisure Facilities
Whether you're here for work or play, our hotel has you covered with a business center, meeting room, and proximity to Twin Ponds Golf Club and Utica Zoo. Book your stay at Quality Inn for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Location

Guest Reviews

7.1
Based on 674 reviews
Cleanliness: 7.3
Service: 6.2
Location: 8.5
Room Quality: 6.5
Amenities: 7.3
Value for Money: 7
Food and Beverage: 7.4
Overall Experience: 6.6
J
John • couple • us
4
I would not recommend this hotel to my friends.
Cons:

The breakfast was below standard and location was inconvenient to restaurants.

2026-11-07 • via Nuitee
B
Brett • solo_traveller • us
10
Comfortable
Pros:

Staff and the suite

Cons:

It was great

2026-11-05 • via Nuitee
C
Cory • extended_group • us
6
2026-11-05 • via Nuitee
R
Ralph • family_with_children • us
9
Pros:

Room is very modern, small refrigerator and microwave in the room. Had a big desk

Cons:

Fan in the bathroom was loud

2026-11-04 • via Nuitee
T
Tricia • couple • us
5
Pros:

Location worked well for us

Cons:

Bed wasn’t comfortable - Didn’t like the breakfast, not refilled & waffle batter looked old

2026-11-03 • via Nuitee
M
Marsha • couple • us
9
Nice place yo stay.
Pros:

Nice staff. Quiet. Fun Halloween decorations. Nice pictures. Pool looked nice.

Cons:

Location a little hard to fine.

2026-11-02 • via Nuitee
B
BATIA • couple • il
7
Pros:

ארוחת הבוקר צריכה להשתפר על יד הגשת ירקות.

Cons:

הקפה היה לא טעים

2026-10-29 • via Nuitee
L
Leopold • family_with_children • us
8
Pros:

You have everything else you need

Cons:

Add tap pay to the washers.

2026-10-25 • via Nuitee
E
Esther • solo_traveller • fr
7
2026-10-24 • via Nuitee
S
Seth • solo_traveller • us
8
met my needs as a traveler for an evening.
Pros:

I needed an affordable place to stay that was clean and comfortable. This was great. Breakfast was solid; it was quiet and it was an easy check in and check out;

2026-10-20 • via Nuitee
D
Daniel • couple • us
8
Good for the price
Pros:

Clean, well located near highways, mall and restaurants

Cons:

Very basic room, very few towels

2026-10-20 • via Nuitee
A
abe • family_with_children • us
1
Pros:

I never checkin or stayed. They charged my card. They are just theives

Cons:

I never stayed there. They charged my card. They are theives

2026-10-19 • via Nuitee
J
JOSE RIBEIRO • couple • br
8
2026-10-18 • via Nuitee
S
Sandra • solo_traveller • us
7
It was ok. Nothing spectacular but price was too high for this budget hotel.
Pros:

Staff was freindly.. Decent parking. Room was clean. Received a free bottle of water when I checked in.

Cons:

No elevator to get to my 2cd floor room. Breakfast was ok, not great.

2026-10-18 • via Nuitee
B
Bono • family_with_children • us
7
2026-10-17 • via Nuitee
M
Mary Jo • family_with_children • us
7
Handy location
Pros:

Reasonable and good location.

Cons:

Shopworn.

2026-10-17 • via Nuitee
J
James • couple • us
10
Awesome
Pros:

Nice

2026-10-17 • via Nuitee
G
Grier • couple • us
5
2026-10-15 • via Nuitee
F
Fell • solo_traveller • us
8
adequate, relaxing and served all my needs
Pros:

Breakfast everyday was hot and tasty, eggs fluffy and sausage was good. Not overly crowded, parking lot sufficient to accommodate everyone. Stayed in room quite a bit and was nice and relaxed.

Cons:

coffee was weak even on bold setting. First clerk I dealt with wasn't very helpful, Lady clerk was much better in answering my questions. Had booked one stay for 9th through the 14th of October, than due to circumstance had to book second stay for the 6th through the 9th, same type of room and first clerk couldn't tell me if I would have to move or not.

2026-10-15 • via Nuitee
M
Marc-Andre • solo_traveller • ca
8
Pros:

Tres bien !

2026-10-13 • via Nuitee