Hampton Inn Scranton at Montage Mountain

Hotels
Hampton Inn
8.2 (452 reviews)
22 Montage Mountain Road , Scranton , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Amenities for pets
Cons:
High pet fee
Staff unresponsive in some situations
Need for room renovations

Categories

Cleanliness
7.94
Many reviews praised the cleanliness of the rooms, but a couple of reviews noted some issues with staff responses.
Service
8.61
General sentiment about staff being friendly and helpful, with a few exceptions.
Location
8.45
Location praised for convenience and proximity to amenities.
Room Quality
7.9
Some issues mentioned regarding the need for renovations, but generally comfortable.
Amenities
8.43
Amenities like breakfast and pet-friendliness positively noted.
Value for Money
7.89
Concerns raised regarding the pet fee and the perceived overall price.
Food and Beverage
8.14
Breakfast received mixed reviews, but generally acceptable.
Overall Experience
8.22
Mostly positive experiences reported with an occasional note of dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 19:43

Property Description

Convenient Location

Guest rooms at this Scranton, Pennsylvania hotel offer free Wi-Fi and coffee makers, just minutes away from the University of Scranton and Montage Ski Area.

Delicious Dining

Hampton Inn Scranton at Montage Mountain provides a complimentary hot daily breakfast for guests to enjoy. Additionally, a cozy fireplace is available in the lobby for relaxation.

Nearby Attractions

Explore the Steamtown National Historic Site and visit the Community Health Center, both just a short drive away from the Scranton Hampton at Montage Mountain.

Book your stay now at Hampton Inn Scranton for a delightful and convenient experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AVP

Location

Guest Reviews

8.2
Based on 452 reviews
Cleanliness: 7.94
Service: 8.61
Location: 8.45
Room Quality: 7.9
Amenities: 8.43
Value for Money: 7.89
Food and Beverage: 8.14
Overall Experience: 8.22
J
Jeffrey couple us
10
2026-08-17 via Nuitee
P
Prater solo_traveller us
9
Pros:

Very nice and clean breakfast was very good

Cons:

Nothing I didn't like

2026-08-12 via Nuitee
J
Jay extended_group us
8
Convenient accessible to what I need and ok
Pros:

The location was perfect close to the event I was attending to. I had a situation that the late night clerk Kashif fixed ASAP and I really appreciated it

Cons:

I don’t really care for dogs and they was everywhere and I have asthma let the rest run with your imagination

2026-08-07 via Nuitee
J
Joyce couple us
9
2026-08-07 via Nuitee
B
Brutko solo_traveller us
10
2026-08-07 via Nuitee
A
Alla solo_traveller ca
8
Pros:

Clean

Cons:

Small beds

2026-08-06 via Nuitee
N
Nannette family_with_children us
9
It was great!
2026-08-03 via Nuitee
M
Mary couple us
10
Pros:

The breakfast was great!

2026-08-03 via Nuitee
T
Thomas couple us
10
2026-08-02 via Nuitee
E
Emily extended_group us
10
Pros:

It was comfortable, and the staff was friendly. The place was clean, and the provided breakfast was good.

Cons:

N/a

2026-07-25 via Nuitee
T
Telecia couple us
8
2026-07-21 via Nuitee
K
kbB2483SC Family
2
Bed Bugs July 2926
Pros:

Bed Bugs! Room 204 July 18/19, 2026.

We stopped for a nights rest after driving towards New England to meet family. The hotel was busy and a little loud with teenagers but everything went smooth until 3am. My wife woke to use the restroom and she saw a big crawling. She got her phone and identified it as bed bug. She woke me and we checked the bed. There were at least 8 that we caught and put in a ziploc bag.
I went down to the front desk looking for help and nobody was at the desk. I called and let the phone ring while waking around looking for the desk staff. After 14 minutes, iPhones timer, I walked behind the desk to find the front desk employee asleep on the floor. I called out to no reply. I pounded on the door to the room he was sleeping in and woke him up. He at first didn’t believe me, I showed him pictures, then he told me there was nothing he could do because the hotel is full. I don’t want another room I want help with laundering and plastic trash bags and some assistance handling a situation that Hilton surely has a playbook for. I convinced him to call the hotel manage (J. Hickey) and she at least got us some quarters and laundry detergent to use the one laundry machine. We now have a months worth of clothing and personal possessions that we were taking to this family trip that we don’t know what to do with.

Frustrating and disgusting!!

2026-07-19 via Tripadvisor
R
Robert couple us
8
Quick over night from concert, good stay
Pros:

Clean

Cons:

no issues

2026-07-17 via Nuitee
L
Lucas family_with_children us
10
2026-07-13 via Nuitee
D
Dennis solo_traveller cn
10
Pros:

Location

Cons:

Noise

2026-07-12 via Nuitee
T
Timothy couple us
8
Nice
Pros:

Location

Cons:

Breakfast buffet was average

2026-07-06 via Nuitee
K
Kimberly solo_traveller us
10
Pros:

Room was large. Plenty of outlets. Bed was comfy. Bathroom was huge. Plenty of towels and washcloths. Staff were friendly and helpful. Location was great for a trip to the ballpark. Breakfast was good!

2026-07-05 via Nuitee
W
William couple us
8
Pros:

The location was great staff was very nice, breakfast needs help.

Cons:

Hate to complain but the toilets are so low you feel like you're sitting on the floor.

2026-07-02 via Nuitee
T
Terra family_with_children us
8
Perfect affordable hotel!
Pros:

Very clean throughout the entire hotel. The bedding was soft and comfortable. The pool was nice and the elevators worked!!! The continental breakfast was great also. We were very pleased.

2026-06-29 via Nuitee
T
Terry solo_traveller us
10
2026-06-28 via Nuitee