Best Western Benton Harbor – St. Joseph

Hotels
•
Best Western
7.5 (897 reviews)
1592 Mall Drive , Benton Harbor , us
+1 269-925-3000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Clean
Friendly staff
Convenient location
Good breakfast options
Cons:
Cleanliness issues
Rude front desk service
Room quality concerns

Categories

Cleanliness
6.39
Several complaints about cleanliness including hairs in the bed and dirty towels detract from overall perception.
Service
7.86
Staff was friendly and accommodating, though there were incidents of rudeness from a front desk employee.
Location
7.9
Convenient location with close proximity to dining options, despite ongoing road construction.
Room Quality
6.35
Issues reported with room cleanliness and maintenance, but some reviews mention clean beds.
Amenities
7.38
Amenities like the pool and breakfast options were mentioned positively but also had some critique.
Value for Money
8.34
Overall good value for the price paid, though conditions did not meet expectations in some areas.
Food and Beverage
8.39
Breakfast options were generally well-received despite minor critiques.
Overall Experience
7.36
Experience varied significantly among guests, with both high points and major disappointments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:53

Property Description

Luxurious Amenities

Indulge in the lavish indoor and outdoor connecting pools, whirlpool, and fitness center at Best Western Benton Harbor – St. Joseph. The heated outdoor pool and hot tub offer relaxation after a day of exploring.

Modern Comforts

Enjoy the convenience of 40-inch flat-screen TVs, premium cable channels, and free high-speed internet in every room. The ergonomic work desk ensures productivity, while the comfortable beds guarantee a restful night's sleep.

Convenient Location

Situated near Silver Beach, Berrien Hills Country Club, and Lions Park, our hotel offers easy access to popular attractions. Book now and experience the perfect blend of comfort and convenience at Best Western Benton Harbor – St. Joseph.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SBN

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.5
Based on 897 reviews
Cleanliness: 6.39
Service: 7.86
Location: 7.9
Room Quality: 6.35
Amenities: 7.38
Value for Money: 8.34
Food and Beverage: 8.39
Overall Experience: 7.36
T
Tamika • couple • us
10
Pros:

Nice and clean and peaceful food was good also

Cons:

N/A

2026-08-22 • via Nuitee
T
Teri • couple • us
10
2026-08-18 • via Nuitee
J
Jessica • family_with_children • us
7
Do-able but anymore it’s overpriced for what it is
Pros:

Every time we stay here the breakfast is limited and they are always “waiting on the truck to come”

Cons:

Prices have went up but still not upgraded. Breakfast was crap

2026-08-16 • via Nuitee
K
Katherine • couple • us
9
2026-08-16 • via Nuitee
M
Mark • couple • us
2
Should have paid more at a nicer hotel our other group stayed at.
Pros:

Location was convenient

Cons:

First room issued smelled horrible, had to get another room. Curtains in room did not fully close, Closet doors were broken. Room was out of hand soap and very low on toilet paper. Free coffee machine was not kept up on the weekend. Room did not look at all the cleanest. Property outside was also not kept up that well.

2026-08-11 • via Nuitee
R
Rosetta • family_with_children • us
8
If was a great stay. I would stay again.
Pros:

Loved the breakfast! It was amazing. Had a great indoor/outdoor pool and a whirlpool!

Cons:

Didn’t like the location. A little off the beaten path. I felt it was a little pricey.

2026-08-10 • via Nuitee
V
Vladimir • couple • us
5
Decepcionado
Pros:

Distancia

Cons:

Personal muy malo. No me dieron el recibo

2026-08-10 • via Nuitee
C
Carey • family_with_children • us
8
2026-08-09 • via Nuitee
M
MATT • family_with_children • us
5
Cons:

Men very loudly entering room beside us at 2:30 am then leaving a few minutes later. Kinda strange

2026-08-08 • via Nuitee
M
Malave • couple • us
7
Very comfortable, nice and quiet
Pros:

Continental breakfast very delicious

Cons:

Everything was fine

2026-08-07 • via Nuitee
J
Jones • couple • us
5
2026-08-06 • via Nuitee
J
Jennae • solo_traveller • us
8
Pros:

The rooms were tidy and the beds are comfortable. The breakfast was hot and delicious.

2026-08-06 • via Nuitee
J
Jennifer • couple • us
9
Very enjoyable; hotel seemed newer or updated.
Pros:

Pool very clean, hot tub was hot and clean, bed comfortable, room clean, fridge larger than normal, friendly staff.

Cons:

A couple of minor room repairs, but staff did respond quickly.

2026-08-05 • via Nuitee
C
Catherine • family_with_children • us
7
Pros:

freezer section to fridge, microwave

Cons:

could be a little cleaner, caulk in tub, stain on sofa arm. Not many gluten free options for breakfast. A gf packaged muffin is available at some chains

2026-08-04 • via Nuitee
C
CJ • couple • us
6
I would not stay here again, but for one night it was good enough.
Pros:

Good location, friendly staff, low price, good hot water & water pressure

Cons:

Stains on furniture, dust & cob webs, bathroom needed maintenance. Curtains above heat/air unity were dirty from air blowing on them. Breakfast wasn’t much.

2026-08-03 • via Nuitee
C
Cricket • solo_traveller • us
4
I am not sure I would stay here again. It was the cheapest, so I guess you get what you pay for.
Pros:

The outside looked decent. The inside looked decent.

Cons:

When you walked inside there was no AC. The hot tub was way too hot. The cabinet that theTV sat on was falling apart. The ceiling looked like there was water damage and it looked like it could fall in at any moment. The ice machine was disgusting.

2026-08-02 • via Nuitee
R
Rowan • solo_traveller • us
10
2026-07-25 • via Nuitee
P
Phil • solo_traveller • ro
10
2026-07-25 • via Nuitee
A
Annette • solo_traveller • us
7
2026-07-23 • via Nuitee
T
Tajuana • solo_traveller • us
9
2026-07-22 • via Nuitee