Best Western Benton Harbor – St. Joseph

Hotels
•
Best Western
7.4 (722 reviews)
1592 Mall Drive , Benton Harbor , US
+1 269-925-3000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Good value / competitive price
Accessible location / close to beach
Friendly and congenial front desk staff (many mentions)
Clean and bright rooms reported by several guests
Hot tub and larger fridge praised as strong amenities
Ample parking
Cons:
Room cleanliness issues for some guests (mold, dirty socks smell)
Weak breakfast: limited offerings, disposable utensils, milk issues
Noise issues (mechanical room, interstate sound)
Occasional maintenance problems (broken shower diverter, bathroom ventilation)
Poor handling of at least one guest incident by management (extra charge, eviction)
Limited or expensive local taxi/ride-hailing options

Categories

Cleanliness
5.5
Mixed reports: several guests praised cleanliness ('clean and bright', 'netjes en schoon'), but there are strong negative reports of rooms smelling of dirty socks and mold and at least one report of a generally dirty room.
Service
7
Mixed service sentiment: multiple notes of congenial, hospitable front-desk staff, but also reports of poor assistance with transportation, an unresolved $100 incidental charge and an incident where a manager handled a room allocation very poorly.
Location
8.5
Generally positive: described as accessible, close to the beach and convenient to highways; a few guests noted it is a bit away from downtown/industrial but still safe.
Room Quality
7
Mixed: some guests found rooms comfortable and well-equipped (fridge, hot tub access), while others reported strong odors, mold, dirt, a broken shower diverter and intermittent mechanical noise.
Amenities
8
Generally positive amenity mentions: hot tub called 'amazing', larger-style fridge appreciated; few negatives beyond noise from nearby mechanical areas.
Value for Money
8.5
Strong positive sentiment on price and value in many reviews ('great value', 'Price, options', 'Prijs-kwaliteit verhouding is prima'), though at least one guest felt a stay was not worth a high nightly rate.
Food and Beverage
5.5
Generally negative: breakfast frequently criticized as weak, served in a cramped room with disposable utensils, and at least one report of poorly maintained items (low milk quantity, starting to sour).
Overall Experience
9.2
Overall mixed-to-positive: many guests highly satisfied (comfortable, good value, excellent amenities and friendly staff), but a minority experienced serious issues (mold/odors, noise, unresolved charges and poor managerial handling) that impacted their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Luxurious Amenities

Indulge in the lavish indoor and outdoor connecting pools, whirlpool, and fitness center at Best Western Benton Harbor – St. Joseph. The heated outdoor pool and hot tub offer relaxation after a day of exploring.

Modern Comforts

Enjoy the convenience of 40-inch flat-screen TVs, premium cable channels, and free high-speed internet in every room. The ergonomic work desk ensures productivity, while the comfortable beds guarantee a restful night's sleep.

Convenient Location

Situated near Silver Beach, Berrien Hills Country Club, and Lions Park, our hotel offers easy access to popular attractions. Book now and experience the perfect blend of comfort and convenience at Best Western Benton Harbor – St. Joseph.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SBN

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
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Guest Reviews

7.4
Based on 722 reviews
Cleanliness: 5.5
Service: 7
Location: 8.5
Room Quality: 7
Amenities: 8
Value for Money: 8.5
Food and Beverage: 5.5
Overall Experience: 9.2
M
Madi • solo_traveller • us
9
2026-11-06 • via Nuitee
B
Bianca • solo_traveller • us
8
2026-11-02 • via Nuitee
A
Andre • couple • br
5
Pros:

Estacionamento amplo.

Cons:

A cidade não tem um bom serviço de taxi ou uber. Se você precisar se locomover, irá precisar pagar uma fortuna em um taxi. A atendente do hotel não faz muita questão de ajudar nesse quesito.
Café da manhã bem fraco, servido numa sala abafada, com utensílios descartáveis.

2026-10-28 • via Nuitee
W
Wadsworth • family_with_children • us
9
Pros:

Price, options , the breakfast eggs were good.

Cons:

The shower diverter was broke.
The breakfast was not kept up. There was less than 1 cup of milk in the pitcher and it was starting to sour.

2026-10-25 • via Nuitee
E
Ellen • couple • us
9
2026-10-21 • via Nuitee
P
Paul • couple • de
8
2026-10-20 • via Nuitee
S
Shanta • family_with_children • us
10
2026-10-18 • via Nuitee
C
CARLOS • couple • us
10
2026-10-16 • via Nuitee
S
Stacey • family_with_children • us
1
Stayed there to be close to a family reunion. The hotel room stunk like dirty socks and mold.
Pros:

I was CHARGED $100 extra (was not a hold) for incidental fees and was told that I would receive it back in 7-10 business days. This was on August 21st and I have not gotten it back. The hotel room definitely was not worth $220/night..let alone $320! The room itself was dirty and smelled of dirty socks and mold.

Cons:

The overall appearance and smells in the room. Also being charged $100 extra, which was not returned to me.

2026-10-16 • via Nuitee
K
Karen-Jo • solo_traveller • us
9
We enjoyed our stay, especially the hospitality of the staff.
Pros:

It was clean and bright and easy to navigate

Cons:

The air exchange in the bathroom could use a little maintenance.

2026-10-16 • via Nuitee
M
Mikkelsen • solo_traveller • us
9
2026-10-14 • via Nuitee
T
Timothy • family_with_children • us
8
2026-10-12 • via Nuitee
H
Harris • couple • us
10
The location was very accessible and clean
Pros:

Breakfast and location was great

2026-10-12 • via Nuitee
J
José Alejandro • couple • cl
2
Inaceptable y decepcionante
Pros:

La ubicación

Cons:

No me gustó que mi habitación después de 5 horas que se me entregó las llaves se ocupó por otros pasajeros , llegó a la habitación y estaba ocupada por otros pasajeros , finalmente el gerente general no solucionó el problema y peor aún ordenó y me sacó del hotel sin dar ninguna solución , debí llamar a la policía para indicar lo sucedido y la inadecuada actitud del gerente general que no representa la visión de esa cadena de hotel . Fue una situación muy desagradable para mí y mi familia . Soy Genius 3 y con más de 1000 estancias en hoteles en todo el mundo y jamás viví una situación así en ninguna parte .

2026-10-08 • via Nuitee
O
Olivia • solo_traveller • de
7
Pros:

Sehr gutes Preis-Leistunsverhältnis. Sauber praktisch und gut.

Cons:

Interstate deutlich zu hören.

2026-10-08 • via Nuitee
C
Clifford • couple • us
7
2026-10-07 • via Nuitee
K
Kris • couple • us
10
It was comfortable and a great value for the price.
Pros:

Location not far from the beach.

Cons:

We were next to the mechanical room and there was intermittent noise.

2026-09-18 • via Nuitee
S
Sheila • solo_traveller • us
10
Pros:

EVERYTHING! Ive stayed at alot of hotels and this one topps them all. Definitely a hidden gem. Hot tub was amazing! Im surprised alot more havent discovered this place. Book it and you wont be dissapointed. Also had an dorm atyle fridge instead of the small ones most places have.

2026-09-17 • via Nuitee
D
Deb • solo_traveller • us
8
I will stay there again,whenever I return. I always like a bargain, and it's clean & friendly.
Pros:

The congenial front desk staff! Even though they seemed to be from a different culture than I am, they took interest in what I had to say, as well as I did. We got along quite well.

Cons:

What I didn't like was that the motel seemed to be stuck out away from downtown. I knew before going that it was 5 miles from the beach/stores area. Even so, it still seemed safe, as the main highways were right there, not isolated. Just kind of industrial. This of course can't be changed. But I suspect that's why they rates are a bit lower than "off the beach".

2026-09-16 • via Nuitee
R
Rob • solo_traveller • nl
8
Prima hotel
Pros:

Prijs - kwaliteit verhouding is prima. Hotel was netjes en schoon

Cons:

Ontbijt was minder en erg vroeg klaar

2026-09-16 • via Nuitee