Best Western Benton Harbor – St. Joseph

Hotels
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Best Western
7.5 (835 reviews)
1592 Mall Drive , Benton Harbor , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Convenient location
Good breakfast options
Cons:
Cleanliness issues
Rude front desk service
Room quality concerns

Categories

Cleanliness
6.39
Several complaints about cleanliness including hairs in the bed and dirty towels detract from overall perception.
Service
7.86
Staff was friendly and accommodating, though there were incidents of rudeness from a front desk employee.
Location
7.9
Convenient location with close proximity to dining options, despite ongoing road construction.
Room Quality
6.35
Issues reported with room cleanliness and maintenance, but some reviews mention clean beds.
Amenities
7.38
Amenities like the pool and breakfast options were mentioned positively but also had some critique.
Value for Money
8.34
Overall good value for the price paid, though conditions did not meet expectations in some areas.
Food and Beverage
8.39
Breakfast options were generally well-received despite minor critiques.
Overall Experience
7.36
Experience varied significantly among guests, with both high points and major disappointments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:53

Property Description

Luxurious Amenities

Indulge in the lavish indoor and outdoor connecting pools, whirlpool, and fitness center at Best Western Benton Harbor – St. Joseph. The heated outdoor pool and hot tub offer relaxation after a day of exploring.

Modern Comforts

Enjoy the convenience of 40-inch flat-screen TVs, premium cable channels, and free high-speed internet in every room. The ergonomic work desk ensures productivity, while the comfortable beds guarantee a restful night's sleep.

Convenient Location

Situated near Silver Beach, Berrien Hills Country Club, and Lions Park, our hotel offers easy access to popular attractions. Book now and experience the perfect blend of comfort and convenience at Best Western Benton Harbor – St. Joseph.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SBN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.5
Based on 835 reviews
Cleanliness: 6.39
Service: 7.86
Location: 7.9
Room Quality: 6.35
Amenities: 7.38
Value for Money: 8.34
Food and Beverage: 8.39
Overall Experience: 7.36
R
Rebecca • solo_traveller • us
10
2026-05-02 • via Nuitee
M
Michael • solo_traveller • us
8
2026-04-23 • via Nuitee
D
David • family_with_children • ca
10
Overall was great
Pros:

I liked the pool and hot tub
The rooms are clean and the beds are comfortable

Cons:

Would like more options for the tv like you tube

2026-04-20 • via Nuitee
L
Lillie • family_with_children • us
10
The stay was absolutely perfect..
Pros:

The property was very clean and well maintained, Breakfast was great, and the staff were very friendly..

Cons:

There was nothing to dislike..

2026-04-17 • via Nuitee
L
Luc • couple • ca
10
Perfect stop to rest, have breakfast and exercise.
Pros:

Everything was perfect for us. The location, the comfort, the gym and cleanliness. I highly recommend this hotel as a stop to rest on a long journey. We stopped at a few hotels in our journey and this one was the best of them all.

Cons:

Nothing.

2026-04-03 • via Nuitee
T
Tiffany • couple • us
9
2026-03-30 • via Nuitee
T
Tiffany • couple • us
9
2026-03-30 • via Nuitee
K
kendrell • couple • us
10
2026-03-15 • via Nuitee
K
kendrell • couple • us
10
It was a pleasure meeting the staff was there for a conference
Pros:

Area it was in a good location

Cons:

Nothing

2026-03-15 • via Nuitee
M
Matheus • solo_traveller • nl
6
2026-03-06 • via Nuitee
T
Trinity • family_with_children • us
5
2026-03-03 • via Nuitee
B
Burton • solo_traveller • us
4
It's was not the best I normally get
Pros:

Didn't have any

Cons:

Cleaning better

2026-02-22 • via Nuitee
A
Antonio • couple • us
10
Very happy a good vacation
Pros:

Very clean

Cons:

The staff was amazing

2026-02-11 • via Nuitee
J
Jasmaine • couple • us
10
2026-02-10 • via Nuitee
A
Andrew • family_with_children • us
10
Pros:

Clean Room Good and polite staff

2026-01-26 • via Nuitee
L
Lynisha • couple • us
10
2026-01-17 • via Nuitee
J
Jason • couple • us
10
2026-01-15 • via Nuitee
B
Bre • couple • us
9
Our stay was comfortable and clean, while also being convenient and relaxing.
Pros:

Clean, comfy

Cons:

There were not very many people staying at the hotel the night we were there, and for some reason everyone staying there were all in the same hallway right next to each other. I feel like we could’ve been more spread out.

2026-01-05 • via Nuitee
S
Steven • family_with_children • us
7
2025-12-13 • via Nuitee
A
Anita • family_with_children • us
10
Pros:

Very nice and clean

Cons:

Nothing

2025-12-13 • via Nuitee