Serenity Hotel Boutique by Alsol

The pool bar was generally unstaffed, no idea if there was food available up there as well. The restaurant staff completely ignored us when we walked in, so we left. When we checked in, I was told breakfast was not included with our stay (even tho I had purchased a stay with breakfast) and I was urged to pay separately for that, I declined and then was told that ‘they forgot, and breakfast was included’. This property has lots of potential but the staff seem unhappy to be there and the attempt to scam upon check in was disheartening.

Very poor customer service! The Expedia add says breakfast included but they would not give it to us even after I gave them the internet post! Hotel under construction and constant jack hammering!

Great stay in Playa Del Carmen. This hotel was close to 5th Ave and quiet and comfortable. Would definitely stay again.

Muy buen servicio en general

Excellent

This is on the edge of the developed North side for that reason it's quite other than Friday nights when there's a club night at the roof. If you arrive Friday you'll hear it even blocks away but you would be so tired anyway it's ok. Rest of the time is quiet and lovely as it's not as much traffic.

Super convenient wirh Selecto super market close by and a very nice bakery right across the street. Calle 38 was also by far the easiest to walk up and down between 5th and the local hub 30th for a real authentic experience.

If you want do the beach club they are associated with Martina beach club so you don't have to pay for the chair. Only credits for drinks and food.

The hotel also gives you beach towels if you want to just go to the beach. Which is super convienient with public access again on 38th. Just grab a towel and head down after 2 as there's large shade by the entrance left and you don't need to rent umbrella. Also at the entrance is an OXXO so you just need to buy a cooler bag to keep your drinks cold.

Note about playa. At the ado station you'll pay about 150 peso for taxi. Or use the radio PDC app. But you'll have to go a block away and put in an address of where you are to get pick up as it isn't allow to pick up at the main roads. It's 75pesos instead to travel between ado station to this hotel.

Over we like the hotel because it was quiet. It's a bit far if you want to be in the center of the action but we didn't care to do that much

We got one that’s set up like a one bedroom. Kitchenette, nice dining table and sofa in one space separated from bedroom and bathroom.Clean and quiet. Nice staffs.Don’t expect wonderful views outside of balcony, you’re in the “city”,just get a higher floor. We checked out the roof top pool. A very nice set up, if you like to hang by the pool it’s for you. We paid a fee to hotel to use the Martina Beach Club. Worth it !

I've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s absolutely lovely and offers stunning views of the city, including a partial view of the ocean. The location is also perfect—just a short walk to the beach and surrounded by fantastic restaurants and shops, only a block away from 5th Avenue. Highly recommended!

Very clean and great location. Staff was superb and bed was comfy. we enjoyed afternoons in the pool before getting ready for dinner and a stroll on 5th.

Negative- the generator needa to be vented. Fumes come up from the basement/parking garage.

We wouod definitely stay here again!

Quiet but close two blocks from 38th street, nicest street in all of Playa. Great friendly service. Very large and comfortable apartment. Looks like photos. Seven minute walk to beach.

Very clean. Very Safe. Walkable to 5th Ave and 38Th Street Public Beach

Pool on the roof!

The Waiters and Lupita at tge main desk were excellent

Great location near shopping and restaurants. Roof top pool was fun and good pool bar. We arrived Friday where they had a roof top party from 8pm-1am which we didn’t go since we were exhausted but noise wasn’t bothering us. Only stayed for 1 night and it was a great experience.

This was our second time staying here because our first was so pleasant. We loved the staff, large clean and quiet rooms. We find the location really convenient and still just enough removed from the loud areas of 5th Ave. We will continue to go back here again and again. No reason to look for a different hotel.

Rude front lady staff making a big deal about towels I would not stay here again

We stayed for 10 days. The room is big enough for a couple. The bedroom is very quiet even the living room is facing a major traffic. Recommend

Great place! Live every day we stay at this hotel.

Everything was great we would stay there again

It’s hard to review this hotel because it has pros and cons. The pros are it’s a great value - a modern roomy suite with separate living room, balcony, kitchenette, comfy bed in a spacious bedroom, daily housekeeping. Most staff was friendly. However, one staffer charged us $90 pesos for getting makeup spots on towels and a pillow case. She called me to the front desk to tell me this mid-week like being called into the principal’s office. I thought it over and signed her little form for $90 MX and took great care thereafter to not leave any spots on the towels. Then, after checking out and paying in full at the front desk last night before checking out this morning, the same staffer came out on the front steps and asked me to come back inside to pay for 2 bottles of water and 2 soft drinks. I told her we were paid in full, that we paid last night for two bottles of water and that we never drank any of their soft drinks at all. She argued with me about it! (1) we were paid in full with receipts (2) it was so petty (3) she openly doubted me over 2 water bottles & two soft drinks (4) a bummer sendoff after 7 nights. It was very strange behavior. This hotel is not the Four Seasons, but it is a nice place to stay in town for the equation of quality divided by price equals value. There is a small rooftop pool. For the beach we paid to go to nearby beach clubs. Club Martina was our favorite. Be aware you Csnyon but Day Passes to many of the All-inclusives if you wish.