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Facilities
Property facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Golf course
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Packed lunches
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Non-smoking throughout
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Daily housekeeping
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Concierge service
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Special diet menus - on request
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Allergy-free room
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Kid meals
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Nightclub/DJ
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Wine/champagne
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Fruits
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
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Happy hour
Review Highlights
Categories
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Property Description
Prime Location with Stunning Views
Luxurious Accommodations
Fine Dining and Relaxing Atmosphere
Come experience the elegance of The Vermont, Newcastle's only 4-star independent hotel. Situated next to The Castle, with picturesque views of Newcastle Cathedral and both the Tyne and Millennium Bridges, our hotel offers a gym, free Wi-Fi, and complimentary parking. Just a short walk from the bustling shopping district and lively nightlife, our Manhattan-style tower provides easy access to the vibrant Quayside area and Newcastle Rail Station. Each room is equipped with modern amenities, including a TV, fully-stocked minibar, work desk, and free tea and coffee. Indulge in exquisite dining at Maven Restaurant with stunning Tyne Bridge views, or unwind at Redwood Bar by the cozy fireplace. Book your stay today for a truly unforgettable experience.
Please note that the breakfast price is only valid if you purchase it when booking. It will cost GBP 14.95 if bought at the hotel.
When booking 6 rooms or more, different policies and additional supplements will apply. Free on site parking is subject to availability and is operated on first come first served basis only.
Please note that this property can accommodate late check-out for an additional cost of GBP 10 per hour after 11:00, subject to availability.
Upon check-in at the Vermont Hotel a pre-authorization of GBP £50.00 per night will be taken on your credit card to cover any extras or damages incurred during your stay for your room.
The release of this authorization on either credit or debit card may take up to 7-14 working days to appear on your bank transactions no extra charges should apply.
Sky Lounge available for private hire only. We do not accept same sex leisure parties of more than 6 people. Hotel does not accept hen or stag groups. Group bookings of 10 or more rooms are not accepted Onsite car parking is limited and operated on a first come-first served basis, parking is charged at £10.00 per card per day.
Please contact concierge on arrival to make arrangements.
Please note, parking applies only to guests of the Vermont Hotel. The closest car park for guests staying at the Vermont Aparthotel is located on Dean Street, approx. 2 minutes’ walk.
Please note on arrival all guests will be asked to present a credit or debit card for payment. Should your room have been prepaid you will still be asked for a chip-pin card preauthorisation of £50 per night contactless, Apple pay or any form of virtual card will not be accepted for this.
This is released back onto your pending balance providing none of our other services within the hotel have not been utilized and will appear back in your available balance within 14 days depending on your bank. This will open up a line of credit for bar, restaurant, room service or mini bar facilities.
Please note for guests staying at the Vermont Aparthotel, the preauthorisation is £100.00 for a 1 bedroom apartment and £200.00 for a 2 bedroom apartmentIn the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 12 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Groups
When booking more than 10 rooms, different policies and additional supplements may apply.
Location
Guest Reviews
Great location, great staff.
Renovations happening internally which was a little disruptive. Smell in the main lobby. No air conditioning and the room was very hot. Beds very hard and uncomfortable.
No Air-conditioning
Great hotel, Paul the concierge was really helpful.
Lovely building with a great location
Dated rooms. Renovation working happening during my stay with no pre warning when booking.
Clean and in an excellent location
Rooms were a little dated
Location,
No air-conditioning. Only a small window which was next to the train lines
Close to everything and well equipped with bars and restaurants
N/A
The bed was super comfortable, everything was clean. Location to the Quayside and to the Centre were great.
For a more ‘expensive’ hotel, the outside was beautiful and so were the rooms and lobby etc, but it was a shame there was no way to watch Netflix/YouTube on TV, only the standard TV Channels.
Absolutely appalling customer service.
One of the main reasons we booked The Vermont Hotel was for the rooftop bar, which is heavily advertised as one of the hotel’s key attractions. On arrival, we were informed that it had been privately booked for an event and was unavailable to hotel guests. While disappointing, I understand these things happen. However, given how prominently the rooftop bar is marketed, guests should be informed in advance when it will be closed.
To make matters worse, the main bar was packed with wedding guests, making it far from a relaxing alternative. We were also told there was another wedding booked the following day, meaning the situation would have continued for the entire weekend.
We viewed our room before deciding what to do and found it tired, dated and shabby in places. Without access to the rooftop bar, the hotel simply wasn’t worth the price, so we decided to leave. We never even stayed the night.
What was immediately concerning was how the complaint was handled. The duty manager, George, appeared completely out of his depth and seemed unsure how to deal with the situation. He repeatedly passed us back to a male receptionist, despite the receptionist having no authority to approve a refund. The receptionist himself appeared visibly frustrated by the lack of support he was receiving. At one point, George even walked away in the middle of the discussion and had to be called back to continue the conversation. It was chaotic, unprofessional and not what you would expect from a hotel of this standard.
Eventually, after considerable back and forth, George assured us that a full refund had been authorised and would be processed. Based on that assurance, we left and booked alternative accommodation elsewhere.
What followed was nothing short of disgraceful.
For over a month, management has completely ignored us. We have sent multiple emails, made repeated phone calls and left numerous messages for Vera, the Reception Manager. We were
The staff
The hot breakfast food, if you go down at like 10am the food in dried out and not good.
A lovely hotel but our room was very warm and we could not open the windows. The staff were good and tried to improve the heat with an extra fan but it was still very warm. The hotel was having a lot of refurbishment but we had not been told beforehand
Going through a refurb and room was too hot
Nice staff, especially the morning breakfast team
Only complaint was the parking, which has been subbed out to a parking management company. Like others in the queue we had major problems connecting and paying. Why does the hotel not manage parking itself?
Lovely hotel very comfortable friendly staff Great location
The lift is a bit slow
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