Quartz Hotel & SPA

Hotels
•
Independent
9 (905 reviews)
Paseo Centenario 4210, Zona Urbana Rio, Tijuana, BC, 22320 , Tijuana , MX
52-664-8628200

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Facilities

Free breakfast
Fitness facilities
Health or beauty spa nearby
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Sauna
Steam room
See all facilities

Review Highlights

Pros:
Great staff
Excellent location
Clean rooms
Good breakfast
Cons:
Noise issues
Bed comfort
Spa access confusion
High prices

Categories

Cleanliness
8.59
Guests noted cleanliness but mentioned a smell in one instance.
Service
10
Staff are described as friendly and professional, providing great service.
Location
9.56
Great location, close to amenities, and convenient for travelers.
Room Quality
8.1
Mixed comments on room comfort; pillows and bed quality highlighted as issues.
Amenities
8.55
Spa facilities caused confusion, not fully included for hotel guests.
Value for Money
8.58
Pricing considered a bit high by some guests.
Food and Beverage
9.04
Breakfast variety noted as good; no major complaints.
Overall Experience
9.59
Overall positive experience with some notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 02:26

Property Description

Escape to elegance at Quartz Hotel & SPA, where comfort meets luxury in the heart of Tijuana.

Indulgent Spa Treatments Immerse yourself in relaxation with a range of rejuvenating massages and facials. The on-site spa promises a revitalizing experience that will leave you refreshed.

Vibrant Dining Experiences Satisfy your culinary cravings at Boka, our exquisite restaurant offering a blend of local and international dishes. Enjoy the convenience of 24-hour room service or indulge in a complimentary full breakfast to kick-start your day.

State-of-the-Art Amenities Whether you’re hosting an event or just need to stay connected, our business center and extensive meeting space cater to all your needs. Relax by the outdoor pool, unwind in the sauna, or work up a sweat in the fitness center—the choice is yours!

Stay with us at Quartz Hotel & SPA and make your reservation today for an unforgettable experience!

Important information:

  • Pool access available from 9:00 AM to 9:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • Guests can access their rooms with a mobile device.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TIJ

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Guest type

    Essential workers only - NO

  • Covid

    Property does not offer onsite COVID-19 testing

See all policies

Location

Guest Reviews

9
Based on 905 reviews
Cleanliness: 8.59
Service: 10
Location: 9.56
Room Quality: 8.1
Amenities: 8.55
Value for Money: 8.58
Food and Beverage: 9.04
Overall Experience: 9.59
F
Francisco Arturo • couple • us
10
2026-03-28 • via Nuitee
T
Tania • couple • us
10
Amazing staying
Pros:

Excellent service, very friendly and the hotel was nice and super clean

Cons:

Everything is good

2026-03-26 • via Nuitee
K
Kamran • couple • us
1
2026-03-24 • via Nuitee
O
Omar • couple • mx
1
Pros:

Nothing

Cons:

The staff, the manager, the way they handle issues

2026-03-23 • via Nuitee
D
David • couple • us
10
I wish they better food
Pros:

It’s staff was very nice

Cons:

They don’t have free parking and the parking is not secure

2026-03-23 • via Nuitee
A
Alejandro • couple • us
9
2026-03-21 • via Nuitee
R
Rodríguez • solo_traveller • us
8
2026-03-20 • via Nuitee
O
Omar • couple • us
9
2026-03-19 • via Nuitee
J
Jesse • couple • us
9
Pros:

I would say 10/10 but just the pillows are a bit rough haha.
Everything else 100% . spa was amazing recommend the hot stone massages

Great sunset views

2026-03-17 • via Nuitee
D
Dennise Araceli • family_with_children • mx
10
2026-03-16 • via Nuitee
D
Deborah • family_with_children • us
5
Not happy with room
Pros:

I like the location of the property. Although it was not quiet, the parking lot down below from our room had a lot of brand new cars.And they car alarms, kept going off throughout the night. Telephone would not work electrical plug outlet, not working faucet in bathroom drips all day and night. Finally, had the t v man come up and fix the t.V.

Cons:

I didn't like, what's the room? It was noisy? Two high tech hard to even turn the lights on.
Water in the bathroom dripping all night long. Main complaint you can't order room service when you're inside of your phone. Does not work in the room and thank god I brought my own electrical plug.I don't know what I would have done without it

2026-03-13 • via Nuitee
R
Rodolfo • couple • us
10
2026-03-10 • via Nuitee
V
Victoria • couple • us
1
AWFUL, DISCRIMINATORY, OVERPRICED, AVOID AT ALL COSTS!
Pros:

Don’t even try checking in between 3-6pm. They aren’t fully booked or even busy. You’re obviously American or from a country where that price isn’t unusual. Who else would pay $200 for a room in a city known for crime & violence. Your wait is so long because they refuse to allow you to bring up your own luggage or walk yourself to your room . They make sure concierge (1 person) takes you (gotta get that tip $$$). The only thing this place is concerned about is about how much $ you’re forking over.

Cons:

If you’re an American DO NOT stay here unless you want to be double charged for a room (after already staying 3 nights) & have the rude manager blatantly disregard this. I booked 2 nights through booking.com & paid for another with the hotel when I arrived. A glitch happened while trying to book another night here on booking.com & it booked me for the date I already paid for. The manager REFUSED to change the dates to the correct ones & after calling booking.com customer service I was told it was absolutely not a problem & sometimes this mistake happens if you happen to leave the app & return to it, even moments later. All the hotel had to do was approve the date change on their end & the manager WOULD NOT!!!! The booking.com agent on the phone said in the 11 years working there that they had never experienced a hotel do this to someone. Mind you, this is the most expensive hotel in TJ & I planned on getting spa services, had spent well over $1000 in accommodations & room service daily (It was not even the first time staying there spending that kind of $$). They don’t offer late checkout. WE WERE TREATED AWFUL! Save yourself the blatant discrimination & disrespect.

The hotel across the street was half the price, the people working the front desk were the NICEST & most accommodating (free late checkout) they have 3 casinos, room service, & even have spa treatments available from 7am-11pm daily.

2026-03-06 • via Nuitee
Y
Yulisa • couple • us
10
Pros:

Clean and nice staff

Cons:

The deposit is a bit too high

2026-02-25 • via Nuitee
G
Gutierrez • couple • us
10
2026-02-12 • via Nuitee
A
Ana Belinda • couple • us
9
2026-02-09 • via Nuitee
M
Marilynn • couple • us
10
2026-01-31 • via Nuitee
D
Diego • couple • mx
1
Not worth the money.
Pros:

The location

Cons:

The staff, that is not a holistic hotel, that the bathrooms are old and don’t work well

2026-01-27 • via Nuitee
J
Joshua • extended_group • us
10
Pros:

Everything, the staff was fantastic.

2026-01-24 • via Nuitee
M
Mabel • couple • us
10
Great weekend, we’ll definitely be back
Pros:

Location, excellent customer service, good breakfast

2026-01-22 • via Nuitee