Cliff House Hotel

Very friendly and helpful staff. Quick and easy walk to the sea front.

Richard and Allison were great. Very friendly snd helpful carried our cases to the room. The housekeeper Gee was fabulous, kept our room clean every day and if we needed any extra tea and suger she was obliging. Always happy and very friendly. The dining area was grubby and worse for wear. Breakfast was pore hardly had any choice not even having fresh fruit. Didn't like the idea that you had to use the communal pot of jam and marmalade. Not hygienic. I ordered eggs on toast only to be told to get my own toast by the waiter.

The two members of staff we met were very helpful. The hotel appeared quite run down and our bathroom door did not shut. However, we were offered another room promptly . Unaware that no restaurant on a Monday or Tuesday. Breakfast disappointing - as limited choice.
Apparently the hotel was waiting for delivery. One couple told there was only one egg left . It was obvious that the hotel is in the process of closing down. We should have been advised of limited options. Probably would have booked elsewhere.

Sadly this was not an enjoyable experience, table crammed in and people just sitting in lines. Food was supposed to be BBQ, this wasn’t the case, cold burgers, poor choice of anything else, no salad no deserts.
Come on if you are going to do, do it wel!
Staff v good and tried their best, but in fairness it didn’t work.
It’s just a money making thing for the hotel and that was pretty obvious- pack them in and service a little as possible.

Great location Great staff lovely room had both Bath and shower comfy bed nice towel Breakfast was on point too very tasty and good quality and the staff cannot do enough for you booked it through air bnb will definitely stop there again when I'm in the area

We had a downstairs room which had a nice bathroom. Very quiet on our visit and not many people staying and breakfast was good

Lovely stay- impeccably clean super service from the staff. Quick and tasty breakfast service. Really comfortable room.

No Nespresso machine or biscuits as advertised on website but did have kettle/tea/instant. Would still rate 5/5 due to service and comfort/cleanliness.

This is not a hotel, this is a bed & breakfast house with low service. The room and bathroom was not made up while we stayed there (two nights)
The breakfast service/the kitchen was very slow.
There was a garden we could use, but it needed trimming, as the plants totally covered the windows in our room, and it would not have been impossible to get out in case of fire.
We cannot recommend this place to others.

In morning breakfast area not prepared during hours specified. One morning was a mess as not cleaned from night before. Felt uncomfortable. Carpet and furnishing needs updating. Had to figure out how to turn on the shower due to a button in the living area. Had no one onsite to assist.

Staff went far beyond the norm, especially Alice who was so helpful and friendly and between her, Richard and other staff made us feel so welcome at the hotel. Furthermore, the position was perfect, a block away from Southbourne beach, with easy access to hotspots, especially cycling etc. Will definitely go back, especially on a Monday/Tuesday as nice and quiet…

This hotel was below normal standards, the room was sufficient, clean and tidy.
We stopped two nights and the room was not attended or cleaned after the first night.
The problem was downstairs in the dining room at 7 pm when various key menu items were not available ie, fish and chips, chicken pies leaving and the service was nearly non existent, waiting 1/2 hour for drinks. I rated the food 2/10.
Breakfast was basic on hot plates rate that at 0/10
All in all very bad experience.

Geat location a few minutes walk from a lovely beach. There were also several restaurants less than a 10 minute walk from the hotel.
We had a very comfortable room that was spotlessly clean and great spacious bathroom. Breakfast was very good and there is a lovely garden if you want to sit outside and have a drink.

We stayed here as a family for one night as we were visiting relatives who lived locally. We booked two rooms, what the hotel doesn’t tell you when booking is the flat upstairs that used to be a staff flat is now let out to groups on air BnB. On the particular night we stayed there was a group booking who had an all night party. Literally we were awake all night with thumping music. When we asked if they would mind keeping the volume down as children were being kept awake we were greeted with a group of guys absolutely out of it. We called the number in reception which is listed if you needed assistance several times throughout the night, the last one being at 5:20am. No one responded. As it transpires that there isn’t actually any staff on site over night. The lady that worked there in the morning was so apologetic and did give us a full refund as it was embarrassing for her. She was really lovely. Food seemed nice, rooms very dated but clean. They are closing in September so don’t seem to really care. The fact they are catering for paying hotel guests and literally anyone /group could be staying there as well is out of order, they should let guests know.

We needed a dog and child friendly place for 60th birthday celebrations and this place delivered in every way !
In the build up Alice was so helpful and on the day all the pre ordered food was correct ( how many times have places got that wrong !) and was really tasty . We wish we could remember the names of the team on duty but they were brilliant from when we arrived at 5 and left after 10! Added to all that with the weather so brilliant we could spend time in the garden too . A great day !

No hot water for a shower, no working kettle, no light to do makeup/ hair. Hotel rundown. Staff pleasant. Food lacking.

We had a truly Fabulous family celebration family lunch for 19 people at Sunday Lunchtime. A very Memorable time for all the family. Absolutely Great food and brilliant service. What a Great venue ! Super Sunday roast and superb desserts

We held my dad's Wake at the Cliff House and we were so very pleased with everything. Alice who looked after us, all the way through from booking, discussing food and drinks options to being there and over seeing the day was amazing. They catered very well for 80 people and the food buffet quality and selection was perfect. The venue was perfect to, not too big to loose the intimacy of the occasion. Thank you, for what was a sad day, run so smoothly and effortlessly straight forward.

The Cliff House Hotel were able to accommodate my daughter's 18th and husband's 50th birthday celebrations at the very last minute due to us being let down my a local business on the day of their party. Richard, the manager, saw that we needed help on the local social media and went above and beyond trying to help us that day. He arranged for extra staff to be called in to accommodate our needs so the party could go ahead. He provided excellent buffet food, we had lovely attentive bar staff and waiting staff who checked in with us to ensure we were happy with everything that was provided. We were given a beautiful room for the occasion overlooking the garden area, with comfortable seating, and candles lit creating a great ambience for our family event. I would highly recommend this hotel to anyone to visit, great location near the beach, lovely garden for an afternoon summer drink and wonderful staff. With great customer service. Thankyou so much for helping my family have a great party!

The staff couldn’t have been more helpful. Lovely modern, clean room. Excellent bathroom. Breakfast good. Quiet location but close to amenities, transport and beaches.

On arrival, staff were very friendly and had no issue with us checking in early.
Rooms were very clean but slightly dated. Shower had very poor pressure and temperature control. Bed was good size.
Unfortunately, we had to get up at 1am to tell the next door room to stop shouting. Not sure we would return despite the great location.