Torel Palace Porto

Hotels
9.8 (1383 reviews)
Rua de Entreparedes 40 , Porto , pt

Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Exceptional service
Beautiful decor and ambiance
Cons:
No significant complaints

Categories

Cleanliness
9.85
The property is in a lovely area - very walkable, with many nice restaurants nearby.
Service
10
Exceptional service from the staff was frequently praised across multiple reviews.
Location
9.82
Location described as charming and convenient with access to restaurants.
Room Quality
9.86
Rooms were comfortable, clean and very quiet, enhancing the overall stay.
Amenities
9.51
Facilities were noted as impeccable and well-maintained.
Value for Money
9.54
Given the high level of service and quality of amenities, the value was deemed excellent.
Food and Beverage
10
The breakfast was described as over the top delicious and dining options praised.
Overall Experience
9.8
The overall stay was rated as exceptional, with many reviewers expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:03

Property Description

Luxurious 5-Star Stay in the Heart of Porto

Exquisite Amenities: Torel Palace Porto boasts an outdoor swimming pool, a restaurant, and a bar for guests to unwind and enjoy. The concierge service and luggage storage add to the convenience of your stay.

Elegant Rooms: Experience comfort and style in the air-conditioned rooms equipped with modern amenities such as a coffee machine, minibar, and flat-screen TV. Some rooms offer balconies with stunning city views for a truly memorable stay.

Central Location: Situated just 600 meters from Sao Bento Metro Station, this hotel is perfect for exploring Porto's top attractions like Sao Bento Train Station and Ribeira Square. Book now for a luxurious getaway at Torel Palace Porto.

Important information:

When booking 5 or more rooms, different policies and additional supplements may apply.

Please note that the property can only accommodate pets with a maximum weight of 10 kg or less.
Please note that pets will incur an additional charge of €65 per night, per pet.
Please note that room service is available at a cost.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OPO

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs EUR 25 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 3 years old and over stay for € 75 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 1383 reviews
Cleanliness: 9.85
Service: 10
Location: 9.82
Room Quality: 9.86
Amenities: 9.51
Value for Money: 9.54
Food and Beverage: 10
Overall Experience: 9.8
V
Vera couple ca
10
2026-05-23 via Nuitee
F
Frank couple de
9
Mitte in Porto
Pros:

Tolle Lage, super netter Service, Bar, Frühstück, Zimmer, alter Palast, alles prima

Cons:

Nichts

2026-05-20 via Nuitee
J
Janine couple au
10
Pros:

Excellent location, you could walk everywhere, wonderful staff who couldn’t be more helpful.

Cons:

Everything was perfect ´

2026-05-18 via Nuitee
B
Bradley couple us
10
2026-05-18 via Nuitee
D
DAMIEN solo_traveller gb
9
2026-05-18 via Nuitee
C
Connie family_with_children fr
6
Disappointing “5-star hotel” experience, best part of stay were the hotel staff and location
Pros:

Hotel staff at the front desk, restaurant and lobby were friendly, professional, and accommodating. Location was terrific, centrally located but on a quieter street, which was perfect. The 2-bedroom suite was very clean and spacious. Breakfast selection was decent with a mix of à la carte made to order and a buffet, which ended at 11:00. The suites were located across the street of the main hotel and were newly built, about 5 months old.

Cons:

For over €800/night I was expecting more luxury that’s on par with the a true 5 star hotel. The mattress and bedding were average, would be better if they had a mattress topper for more comfort. Better sound proofing is required as you can hear conversations in the corridor and hallway. We were woken up by young kids in the unit above jumping and running around from 7:30-09:00 which was extremely annoying as it sounded like a stampede. My husband had to call the hotel reception to complain twice over the loud noise. Swimming pool was a joke and extremely narrow and small, felt more like a dipping pool. Breakfast was great on day 1 but was inconsistent thereafter, as we were served cold and dry pancakes one day, and overcooked scrambled eggs another day. Housekeeping staff also failed to give us enough large bath towels for consecutive days despite us bringing this to the hotel staff’s attention after the first mishap; they knew we were a family of four but we were given two large bath towels only every day.

2026-05-17 via Nuitee
S
SueBrian2013 Friends getaway Hornchurch, Greater London, England
10
Lovely short break
Pros:

Excellent hotel in central location. Beautiful building with unique literary displays and lovely bedrooms. All staff are friendly, helpful and welcoming.

2026-05-15 via Tripadvisor
C
C7194RKkathyk Family
10
Best Place to stay in Porto. Don't stay anywhere else.
Pros:

You would be foolish to stay anywhere else. We travel a lot, and when I say a lot I really mean it. In the first 4 months of this year we have been to the Galapagos, Panama Canal, Las Vegas, Los Angeles and now Portugal. I will say that from check in to check out the service was bar none the best we've had. Every single person we encountered working at the hotel treated you like an old friend. It was incredible. I loved the theme of the hotel and we stayed in room 1 which, in my opinion, is the prettiest room in the place. If I ever go back to Porto I will not stay anywhere else. I also want to recommend their restaurant, Blind. We did the 12 course tasting menu. Such a unique experience and absolutely amazing food! I'd do it again and again and again. We recommended the dinner to another couple who went. Our menu was very heavy in seafood courses (which we love), but the husband of the other couple can't eat seafood and they happily accommodated him. Be sure and let them know if you have any restrictions and if possible ask for Cesar as your waiter you will be happy you did.

2026-05-15 via Tripadvisor
T
Tammy extended_group ca
8
Excellent staff .. the nicest people !
Pros:

Great location .. excellent staff !!

Cons:

The original cost was very high we got a discounted rate which was worth it.

2026-05-14 via Nuitee
S
Sorcha solo_traveller ie
10
Pros:

Wonderful hotel; the staff were exceptionally attentive and friendly. Lovely attention to detail and small touches. The breakfast was one of the best hotel breakfasts I've encountered. I got very lucky with a room upgrade also.

Cons:

Nothing!

2026-05-13 via Nuitee
R
Rhadames Tellez solo_traveller us
10
Pros:

This is a great option to stay in Porto. Exceptional location, wonderful staff, comfortable and clean room, and excellent breakfast.

Cons:

The lighting in the bathroom area needs improvement.

2026-05-13 via Nuitee
B
bartg757 Couples Amsterdam, North Holland Province
10
True boutique luxury
Pros:

Beautifully restored 19th century palace with artistic/literary themes throughout the building, but completely non pretentious. so characterful!
The location is excellent in Ribeira. visitors new to Porto: be prepared for some steep hill-walking.

Breakfast and the pâtisserie in the Bibliothéque are excellent. The service was highly attentive, especially Lorena who always showed frictionless presence and anticipated our wishes

2026-05-12 via Tripadvisor
J
Joana couple pt
10
Pros:

Estadia Perfeita, funcionários e atendimento maravilhoso.

2026-05-12 via Nuitee
K
Kim family_with_children us
6
Great Location
Pros:

It is a beautiful hotel - Great Location. Breakfast is good and lobby is beautiful but not many places to sit in lobby and socialize. Staff is super nice especially the front desk staff. The valet who parked our car was also very nice.

Cons:

The issue we had were the beds were so uncomfortable. They were hard as a rock. Also there were two of us not a couple so we wanted our own bed. When we made reservation we requested room with two beds. When we arrived it was one bed and they pulled them apart no problem but the small twin was so small and very hard. Also no sitting area to sit and watch TV as the TV was sideways to the bed not in front of the bed so very difficult to watch.

Also were only given 2 small towels.

2026-05-12 via Nuitee
N
namur2026 Friends getaway
10
Amazing stay
Pros:

The whole staff at Torel palace is excepcional! The hotel is beautiful, great attention to detail and delicious food. 10000% recommend

2026-05-10 via Tripadvisor
C
conniestone Family
10
A Rare and Truly Memorable Hotel Experience
Pros:

In 80 years of travel, I have been fortunate to stay in many wonderful hotels around the world, and Torel Palace Porto stands out as truly exceptional.

For my taste, it is exactly the right size — intimate enough to feel personal, yet luxurious and beautifully maintained. The atmosphere of the building is elegant and welcoming, but what makes this hotel genuinely remarkable is the staff. From the moment we arrived, we felt cared for, valued, and warmly welcomed.

Everything about the property reflects attention and quality. The hotel is immaculate, beautifully designed, and the rooms are lovely and comfortable. What impressed me most, however, were the thoughtful gestures that made our stay feel special. On several occasions, as we were heading out for the day, staff members would come outside with bottles of water for us to take along — such a small gesture, yet one that perfectly reflected their kindness and attentiveness.

During our stay, my daughter experienced a medical issue which, thankfully, turned out well. The hotel staff responded with extraordinary care and efficiency, arranging for a doctor to come directly to her room within half an hour — on a Sunday no less. Their calm professionalism and genuine concern meant more to us than I can express.

This is not simply a beautiful hotel; it is a place where hospitality is practiced at the highest level. I would return without hesitation and recommend it wholeheartedly.

2026-05-06 via Tripadvisor
F
François-Xavier couple lu
10
Everything was just absolutely perfect and we felt like kings! The bedding, the comfort and size of the room! Staff was
Pros:

Everything was just absolutely perfect and we felt like kings! The bedding, the comfort and size of the room!

Cons:

Nothing

2026-05-06 via Nuitee
M
Maya couple gb
10
Beautiful
Pros:

I loved everything about this property! The staff were amazing and helpful. Stunning hotel and food quality was incredible. You feel like you’re staying in luxury in the heart of Porto

Cons:

Only thing was the bar area was quite small so not always a table available but I would still come back

2026-05-06 via Nuitee
N
Nisreen couple il
10
2026-05-05 via Nuitee
C
Climber29545820073 Couples Charlotte, North Carolina
10
Hotel torel
Pros:

Beautiful hotel. Conveniently located. Staff amazing. Breakfast excellent. Fine dining at Blind unforgettable experience!

2026-05-03 via Tripadvisor