Torel Palace Porto

Hotels
9.8 (1487 reviews)
Rua de Entreparedes 40 , Porto , PT
+351 22 609 0559

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Exceptional service
Beautiful decor and ambiance
Cons:
No significant complaints

Categories

Cleanliness
9.85
The property is in a lovely area - very walkable, with many nice restaurants nearby.
Service
10
Exceptional service from the staff was frequently praised across multiple reviews.
Location
9.82
Location described as charming and convenient with access to restaurants.
Room Quality
9.86
Rooms were comfortable, clean and very quiet, enhancing the overall stay.
Amenities
9.51
Facilities were noted as impeccable and well-maintained.
Value for Money
9.54
Given the high level of service and quality of amenities, the value was deemed excellent.
Food and Beverage
10
The breakfast was described as over the top delicious and dining options praised.
Overall Experience
9.8
The overall stay was rated as exceptional, with many reviewers expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:03

Property Description

Luxurious 5-Star Stay in the Heart of Porto

Exquisite Amenities: Torel Palace Porto boasts an outdoor swimming pool, a restaurant, and a bar for guests to unwind and enjoy. The concierge service and luggage storage add to the convenience of your stay.

Elegant Rooms: Experience comfort and style in the air-conditioned rooms equipped with modern amenities such as a coffee machine, minibar, and flat-screen TV. Some rooms offer balconies with stunning city views for a truly memorable stay.

Central Location: Situated just 600 meters from Sao Bento Metro Station, this hotel is perfect for exploring Porto's top attractions like Sao Bento Train Station and Ribeira Square. Book now for a luxurious getaway at Torel Palace Porto.

Important information:

When booking 5 or more rooms, different policies and additional supplements may apply.

Please note that the property can only accommodate pets with a maximum weight of 10 kg or less.
Please note that pets will incur an additional charge of €65 per night, per pet.
Please note that room service is available at a cost.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OPO

Location

Guest Reviews

9.8
Based on 1487 reviews
Cleanliness: 9.85
Service: 10
Location: 9.82
Room Quality: 9.86
Amenities: 9.51
Value for Money: 9.54
Food and Beverage: 10
Overall Experience: 9.8
D
Daniel • couple • ch
10
Toller Aufenthalt. Gute Ausgangslage. Ruhiges Zimmer in den Innenhof, obwohl mitten in der Stadt.
Pros:

Sehr schönes Hotel an bester Lage mit wunderbarem Personal. Speziellen Dank an das Personal beim Frühstück, wirklich super freundlich. So startet der Tag einfach gut. Jederzeit zu empfehlen. Natürlich hat das seinen Preis, ist aber jeden Euro wert.

Cons:

Nichts! Alles war sehr angenehm.

2026-09-19 • via Nuitee
C
Claudia • extended_group • us
10
Thoughtfully designed boutique hotel with excellent staff.
Pros:

Torel Palace is a beautiful hotel and the staff are exceptional. Little things made a difference during our stay. The reception staff is especially attentive to the guests. They booked our Douro Valley wine tour which was top notch, provided dinner recommendations and made our reservations, booked reliable early morning transport to the airport, and provided us to-go breakfast boxes. This is just a few of the things that made a difference during our stay.

I traveled with a group of ladies and we stayed in the new rooms directly across the street. They are spacious with a kitchenette and small table and chair. At first, I wasn’t sure about staying across the street, but the rooms were brand new and very secure so we always felt safe. It also has a lovely secret garden area that was a great surprise. I wouldn’t hesitate to stay here again and I would ask to stay in this building.

The breakfast was included at this hotel with our package and it was wonderful. They have a great casual bar for night time cocktails and wonderful restaurant on property.

Our entire group loved staying at Torel Palace Hotel and would highly recommend it.

Cons:

The rooms have adequate storage, but a few extra hooks in the narrow wall cabinets would have been helpful. We stashed shoes in these, but the space could have been maximized with some small modifications to store accessories or hang single outfits.

2026-09-18 • via Nuitee
J
Jane • couple • us
9
Excellent stay in Porto
Pros:

Beautiful property, room extremely well appointed - exceptional staff. Restaurant on premises is extraordinary .
Pool small but very refreshing.
Our balcony was spectacular.

Cons:

Door for building across the street does not necessarily close well, if guests aren’t careful they can leave it open. One evening we did not get turn down service.

2026-09-16 • via Nuitee
L
Lea • couple • de
7
Pros:

Die Lage ist top, das Frühstück ist ebenfalls super mit sehr großer Auswahl und die Räume sehr elegant eingerichtet mit dem passenden Thema Literatur für Porto.
Das Personal sehr freundlich und sehr bemüht.

Cons:

Zimmer zum Hof sehr laut abends .
Ab 23.00 wird es besser!

2026-09-15 • via Nuitee
R
Ruth • couple • nz
10
2026-09-15 • via Nuitee
K
KAREN • solo_traveller • gb
8
Pros:

Good location
Friendly helpful staff

2026-09-15 • via Nuitee
M
Martin • couple • pe
9
2026-09-12 • via Nuitee
G
Gloria M • couple • ar
10
Lo súper recomiendo !
Pros:

La decoración El edificio Pero y sobre todo la atención

2026-09-12 • via Nuitee
R
Rui • couple • fr
9
Bom
Pros:

Quarto e alguns espaços comuns

Cons:

Piscina não aquecida , muito mau para um hotel 5 estrelas , pequeno almoço com pouca variedade e sem opções para intolerância a lactose

2026-09-11 • via Nuitee
M
mierav • solo_traveller • il
10
Pros:

מלון שמעוצב מקסים ומיוחד, צוות שירותי באופן יוצא מהכלל, ארוחת בוקר משובחת

2026-09-11 • via Nuitee
E
Elisabeth • family_with_children • gb
9
A beautiful environment, with fantastic staff, in which to discover Porto
Pros:

The Torel Palace is indeed exceptional. The bedrooms and all the communal areas are beautifully and tastefully decorated. The location is convenient for central Porto (Baixa) and also for getting to Ribeiro. The breakfast was excellent. But the best thing about it is the staff. They are so welcoming and helpful, nothing is too much trouble. They make you feel truly special.

Cons:

The only flaws in our stay were that the first room we stayed in (the apartment called Maria Teresa Horta) was not very dark, and both of us find it difficult to sleep in that kind of environment. It's also a very strangely designed apartment: the bedroom includes an enormous kitchen area, but it contained no cooking equipment and hardly any crockery. We didn't want to cook there, but it seemed like a waste of space, especially as the bathroom is very small and rather cramped. Also the only wardrobe was in the upstairs, sofa-bed area, not in the main bedroom. Personally I would have suggested reducing the kitchen area and making the bathroom much bigger, or even including two small bathrooms, since the apartment sleeps four. The second apartment we stayed in (No. 33) was much better designed and also darker and quieter, although, again, it has only one bathroom despite sleeping four people. My only reservation about apartment 33 was that some of the kitchen equipment started flashing in the night, rather like disco strobe lights, which woke me up (I was sleeping on the sofa bed, which, in No. 33, is in the living/kitchen area). I would recommend unplugging all equipment before going to bed on the sofa bed!

2026-09-11 • via Nuitee
M
Marcolino • extended_group • fr
10
Merveilleux
Pros:

Personnel bienveillant parlant bien le français

Cons:

Tout été parfait

2026-09-11 • via Nuitee
P
peter • couple • us
8
Pros:

Good location nice staff

Cons:

No parking

2026-09-10 • via Nuitee
E
Elaine • couple • us
10
2026-09-09 • via Nuitee
S
Suhwa • solo_traveller • kr
10
Pros:

최고의 서비스를 경험했습니다. 렌트카를 이용한 여행이라 주차장 문제가 중요했는데 접근도 어렵지 않았고 발렛 주차까지 해주어서 마음이 편안했어요. 객실도 매우 개성있고 청결했습니다. 관광지가 가까운데도 조용해서 좋았어요. 직원들은 끝까지 감동을 주었습니다. 체크아웃 후 발렛으로 차를 받아서 탔는데 생수 두병과 안전한 여행하라는 작은 카드까지!
참! 미슐랭 식당에서의 조식 또한 완전 만족입니다.
다시 포르투 온다면 꼭 다시 찾아올겁니다.

Cons:

없어요~~

2026-09-04 • via Nuitee
A
ANNALISA • couple • gb
8
Lovely hotel great breakfast
Pros:

Great location walkable to everywhere. Amazing breakfast so many options and super friendly staff. The rooms are generous and beautifully done, lovely products and great shower, loved how they have maintained the history of the building

Cons:

Nothing our stay was lovely

2026-09-04 • via Nuitee
E
Eduardo • couple • es
10
2026-09-04 • via Nuitee
A
Alain • couple • fr
6
2026-09-03 • via Nuitee
N
Natalia • family_with_children • pl
10
2026-09-02 • via Nuitee
G
Golnaz (Julie) • couple • ky
10
2026-09-01 • via Nuitee